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Marianas Gas Corporation (No Terms)
272 East Harmon Industrial Park Suite 101 
Tamuning,  Guam 
Guam 96913

Quick Stats

Contacts

Contracts/Projects

Hourly Rates

Notes

Notes

# Notes Date/Time Added Date/Time Modified

Work Order

# Customer
Work Requested
Scheduled Date/Time Technician Status
W39157
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Jun and Aris unable to print after GTA switch over to new VPN connection over the weekend
02/22/2022
09:45 am
Chu Hsieh
Invoiced
Inv#: 030427
W39104
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Video conference with GTA
01/26/2022
03:00 pm
Chu Hsieh
Invoiced
Inv#: 030387
W39043
Service Contract
Remote
Violy Saludo
Work Requested:
Restore file from backup. Violy deleted file.
01/04/2022
09:30 am
Kevin Hsueh
Closed
W38969
Service Contract
Remote
Aris Capiral
Work Requested:
Setup Aris' email account on new mobile phone. Update Denali on Aris' laptop.
12/08/2021
02:30 pm
Kevin Hsueh
Closed
W38929
Service Contract
Onsite
Ma. Rodelia Estampador
Work Requested:
Upgrade Denali on Server and workstations
11/23/2021
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 030235
W38860
Service Contract
Onsite
Del Estampador
Work Requested:
Upgrade Denali on server and workstations.
10/29/2021
09:30 am
Kevin Hsueh
Invoiced
Inv#: 030198
W38846
Service Contract
Remote
Selina Ashland
Work Requested:
Troubleshoot Exchange Issues.
10/21/2021
09:30 am
Kevin Hsueh
Closed
W38835
Service Contract
Onsite
Ma. Rodelia Estampador
Work Requested:
Troubleshoot IP Phone issues in Agat office
10/15/2021
10:30 am
Kevin Hsueh
Closed
W38791
Service Contract
Inhouse
Del Estampador
Work Requested:
Spoke with Kevin need asap
09/23/2021
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 030096
W38784
Service Contract
Remote
Ma. Rodelia Estampador
Work Requested:
Grant IECOHarmon and Agat (store) access to T: drive.
09/21/2021
10:30 am
Kevin Hsueh
Invoiced
Inv#: 030086
W38781
Service Contract
Remote
Ma. Rodelia Estampador
Work Requested:
Create new account for Roberto Tamondong.
09/20/2021
08:30 am
Kevin Hsueh
Invoiced
Inv#: 030084
W38734
Inhouse Cynthia Pizarro
Work Requested:
Troubleshoot laptop. Laptop is not functioning after liquid was spilled on laptop.
08/31/2021
01:52 pm
Kevin Hsueh
Invoiced
Inv#: 030058
W38720
Service Contract
Remote
Selina Ashland
Work Requested:
Unblock safetyvideos.com
08/26/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 030040
W38677
Service Contract
Onsite
Selina Ashland
Work Requested:
Site Visit for MGC Agat Plant fiber run.
08/06/2021
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 029991
W38668
Service Contract
Onsite
Selina Ashland
Work Requested:
CCTV Fiber walkthrough
08/03/2021
03:00 pm
Kevin Hsueh
Void
W38662
Service Contract
Onsite
Jun Pamintuan
Work Requested:
Troubleshoot Agat Denali Access.
08/02/2021
09:00 am
Kevin Hsueh
Closed
W38654
Service Contract
Onsite
Del Estampador
Work Requested:
Setup SonicWALL TZ370
07/28/2021
11:00 am
Kevin Hsueh
Closed
W38624
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Setup workstations in Agat
07/16/2021
09:00 am
Kevin Hsueh
Invoiced
Inv#: 029947
W38621
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Activate MS Office 365 license. Install on 4 Lenovo Workstations.
07/14/2021
02:30 pm
Kevin Hsueh
Invoiced
Inv#: 029943
W38610
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Install renewed SSL Certificate.
07/09/2021
02:00 pm
Kevin Hsueh
Closed
W38579
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Setup laptops
07/01/2021
09:30 am
Meryll Cruz
Closed
W38565
Service Contract
Onsite
Del Estampador
Work Requested:
MGC: Troubleshoot Agat workstation. GSY: Troubleshoot Agat workstations.
06/23/2021
10:00 am
Kevin Hsueh
Closed
W38525
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot scan to email issues.
06/09/2021
10:00 am
Kevin Hsueh
Closed
W38479
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Printing Issues
05/17/2021
09:30 am
Kevin Hsueh
Closed
W38445
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Create new network share drive.
05/06/2021
08:30 am
Kevin Hsueh
Closed
W38423
Service Contract
Remote
Del Estampador
Work Requested:
Update SonicWALL ESA Firmware
04/27/2021
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 029765
W38389
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali update on server and workstations.
04/14/2021
02:30 pm
Kevin Hsueh
Invoiced
Inv#: 029733
W38274
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Printer at Harmon front desk
03/08/2021
10:00 am
Meryll Cruz
Closed
W38241
Service Contract
Remote
Jun Pamintuan
Work Requested:
Troubleshoot Jun's email access
02/22/2021
11:00 am
Kevin Hsueh
Closed
W38228
Inhouse Cynthia Pizarro
Work Requested:
The laptop does not turn on. Customer needs files from laptop retrieved if system cannot turn back on.
02/09/2021
03:52 pm
Chu Hsieh
Closed
W38212
Service Contract
Remote
Selina Ashland
Work Requested:
Allow access to Guam EPA website.
02/02/2021
12:30 pm
Kevin Hsueh
Closed
W38185
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Agat workstation. Per Del, workstation is freezing.
01/20/2021
09:30 am
Kevin Hsueh
Invoiced
Inv#: 029550
W38155
Service Contract
Remote
Selina Ashland
Work Requested:
Generate list of all IECO accounts/emails and provide to Selina.
01/06/2021
01:30 pm
Kevin Hsueh
Closed
W38148
Service Contract
Onsite
Del Estampador
Work Requested:
Deliver and setup lenovo laptop
12/30/2020
02:00 pm
Meryll Cruz
Invoiced
Inv#: 029518
W38132
Service Contract
Remote
Del Estampador
Work Requested:
issue opening up cougar mountain
12/22/2020
11:08 am
Chu Hsieh
Invoiced
Inv#: 029496
W38128
Service Contract
Remote
Arianne Tala
Work Requested:
Reconfigure extension 308 for Ross Redota
12/21/2020
09:00 am
Kevin Hsueh
Invoiced
Inv#: 029494
W38097
Service Contract
Inhouse
Selina Ashland
Work Requested:
Selina said that this laptop was still not setup as previously requested (WO 38035). She said the login screen does not pop up. it just goes straight to the windows screen. She will email Kevin the Login information.
12/07/2020
01:07 pm
Kevin Hsueh
Invoiced
Inv#: 029515
W38096
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot/upload CMS database.
12/07/2020
08:30 am
Kevin Hsueh
Closed
W38060
Service Contract
Onsite
Arianne Tala
Work Requested:
Setup remote workstation for Agat office.
11/19/2020
02:00 pm
Kevin Hsueh
Closed
W38052
Service Contract
Onsite
Arianne Tala
Work Requested:
troubleshoot denali on agat workstation
11/18/2020
08:30 am
Kevin Hsueh
Closed
W38038
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
set up new laptop
11/10/2020
12:40 pm
Kevin Hsueh
Closed
W37993
Service Contract
Onsite
Ma. Rodelia Estampador
Work Requested:
Install Denali Update on Aris' Laptop
10/26/2020
04:45 pm
Kevin Hsueh
Invoiced
Inv#: 029405
W37985
Service Contract
Remote
Del Estampador
Work Requested:
Del emailed that drive D: on server is out of disk space
10/26/2020
10:00 am
Chu Hsieh
Invoiced
Inv#: 029398
W37969
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali 2020 v3 on Server and workstations
10/22/2020
02:30 pm
Kevin Hsueh
Invoiced
Inv#: 029380
W37947
Service Contract
Onsite
Arianne Tala
Work Requested:
Troubleshoot Credit Card Machine network connection
10/16/2020
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029369
W37876
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
setup 2 IP Phones in Agat location. Deploy Sentinel One.
10/01/2020
09:00 am
Kevin Hsueh
Closed
W37765
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali 2020 v2 upgrade on server and workstations.
09/02/2020
01:00 pm
Kevin Hsueh
Closed
W37706
Service Contract
Onsite
Arianne Tala
Work Requested:
Agat location - unable to open their files at the store.
08/11/2020
11:30 am
Kevin Hsueh
Void
W37692
Service Contract
Onsite
Arianne Tala
Work Requested:
- keep getting the pop-ups “no default client” and also the same 3CX voicemail message in my outlook and the configuration process whenever I open Microsoft office
08/05/2020
11:00 am
Kevin Hsueh
Closed
W37603
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Prepare 3 new workstations and install MS Office 2007.
07/07/2020
09:00 am
Elser Edward
Invoiced
Inv#: 029122
W37594
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Initial setup for 4 workstations. 2 for GSY and 2 for MGC.
07/02/2020
11:00 am
Elser Edward
Closed
W37581
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Task: contact FAS Support to resolve FAS database issue for MGC.
07/01/2020
06:00 am
Kevin Hsueh
Invoiced
Inv#: 029116
W37572
Service Contract
Onsite
Ma. Rodelia Estampador
Work Requested:
- download and perform the install - Download the update from our website: http://www.prosystems.com/support-updates/fixed-assets-updates/ . Make sure everyone is out of the program . Click on the downloaded file to start the install. Enter the password CMI2020 . On the next screen the install location will be at the bottom screen. The default install location is c:\cmitswin . Our records show you have the single user version but the program could be loaded on multiple computers. Repeat the install on all computers that need the program. If you have any problems or questions call me at the office or send an email to either my email or support@prosystems.com.
06/26/2020
11:15 am
Kevin Hsueh
Void
W37563
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Terminate 1 new network line run. Network line to be ran by MGC Staff.
06/24/2020
09:30 am
Elser Edward
Invoiced
Inv#: 029084
W37560
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Jun unable to sent to iecostore1@iecoguam.com address
06/22/2020
11:50 am
Chu Hsieh
Invoiced
Inv#: 029075
W37544
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Rose request to troubleshoot email server as no new emails are being received.
06/17/2020
07:30 am
Chu Hsieh
Invoiced
Inv#: 029057
W37461
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Rose unable to access PMX
05/29/2020
01:20 pm
Chu Hsieh
Invoiced
Inv#: 029014
W37446
Service Contract
Remote
Cynthia Pizarro
Work Requested:
install exchange service pack 3 and Rollup 30.
05/22/2020
05:00 pm
Chu Hsieh
Invoiced
Inv#: 028994
W37445
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
User lost connection to server
05/22/2020
10:30 am
Chu Hsieh
Invoiced
Inv#: 028993
W37441
Service Contract
Remote
Cynthia Pizarro
Work Requested:
troubleshoot GSYSRV access issue
05/21/2020
11:30 am
Chu Hsieh
Invoiced
Inv#: 028990
W37440
Service Contract
Onsite
Del Estampador
Work Requested:
Install Malwarebytes on workstations at Agat location, scan, and document workstation information.
05/22/2020
10:30 am
Elser Edward
Invoiced
Inv#: 028989
W37437
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Continue with troubleshooting server access problems
05/20/2020
10:00 am
Chu Hsieh
Invoiced
Inv#: 028985
W37435
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Test Work Order
05/20/2020
03:13 pm
Kevin Hsueh
Void
W37433
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali on Aris' laptop.
05/20/2020
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028985
W37427
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
no email flowing
05/19/2020
11:00 am
Chu Hsieh
Invoiced
Inv#: 028979
W37426
Service Contract
Onsite
Del Estampador
Work Requested:
Install Malwarebytes on remaining workstations, set up workstation, assist with Denali upgrade
05/19/2020
01:30 pm
Elser Edward
Invoiced
Inv#: 028985
W37425
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali Upgrade. Setup Cynthia's workstation.
05/19/2020
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028983
W37414
Service Contract
Remote
Cynthia Pizarro
Work Requested:
network connection to server constantly drops.
05/14/2020
02:35 pm
Chu Hsieh
Invoiced
Inv#: 028972
W37408
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Install and activate Sonicwall ESA5000 license for MGC and GSY devices
05/13/2020
02:25 pm
Chu Hsieh
Closed
W37405
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Unable to access GSYSRV server
05/13/2020
10:30 am
Chu Hsieh
Closed
W37400
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Users unable to access server
05/12/2020
10:00 am
Chu Hsieh
Closed
W37397
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Unable access Jamis.
05/11/2020
03:00 pm
Chu Hsieh
Closed
W37388
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Possible virus or malware
05/06/2020
01:00 pm
Chu Hsieh
Closed
W37379
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Metro-e issue at Agat office. Wall mount rack fell off wall.
04/28/2020
02:15 pm
Chu Hsieh
Closed
W37291
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Setup new user email on standalone laptop without adding to domain
03/10/2020
02:30 pm
Chu Hsieh
Closed
W37287
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
MGC: Troubleshoot MS Office issue. GSY: Setup laptop on GSY domain.
03/09/2020
09:30 am
Elser Edward
Void
W37262
Service Contract
Remote
Del Estampador
Work Requested:
Check Del's Outlook OST Error Message.
02/26/2020
09:30 am
Kevin Hsueh
Closed
W37241
Service Contract
Onsite
Del Estampador
Work Requested:
Upgrade Denali on Server and Workstations
02/19/2020
02:30 pm
Kevin Hsueh
Closed
W37231
Service Contract
Onsite
Del Estampador
Work Requested:
Check Internet.
02/13/2020
10:30 am
Kevin Hsueh
Closed
W37193
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Email issue and need to restore Google apps
01/29/2020
01:46 pm
Kevin Hsueh
Invoiced
Inv#: 028761
W37189
Service Contract
Remote
Selina Ashland
Work Requested:
external incoming email are being delayed receipt
01/24/2020
11:30 am
Chu Hsieh
Invoiced
Inv#: 028751
W37173
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali on Aris' Laptop.
01/17/2020
04:00 pm
Kevin Hsueh
Closed
W37165
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali Update.
01/15/2020
02:30 pm
Kevin Hsueh
Closed
W37118
Service Contract
Onsite
Selina Ashland
Work Requested:
Troubleshoot Selinas laptop
12/16/2019
11:30 am
Kevin Hsueh
Closed
W37112
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Agat Email Issue.
12/12/2019
09:44 am
Kevin Hsueh
Closed
W37110
Service Contract
Onsite
Del Estampador
Work Requested:
Record and implement new 3CX Auto Attendant.
12/11/2019
03:30 pm
Kevin Hsueh
Closed
W37019
Service Contract
Onsite
Bing Mejia
Work Requested:
Bing system lost trust relationship
11/12/2019
01:00 pm
Chu Hsieh
Closed
W37008
Service Contract
Onsite
Del Estampador
Work Requested:
When power returned some services still not working.
11/07/2019
01:45 pm
Chu Hsieh
Closed
W36997
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Metro E circuit not connecting
11/05/2019
02:00 pm
Chu Hsieh
Closed
W36967
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot printer issue
10/28/2019
08:30 am
Kevin Hsueh
Closed
W36949
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot phone line and credit card machine
10/22/2019
01:30 pm
Kevin Hsueh
Closed
W36879
Service Contract
Onsite
Del Estampador
Work Requested:
No internet and 3CX phone
09/27/2019
09:45 am
Chu Hsieh
Invoiced
Inv#: 028494
W36875
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Setup VPN on Lenovo X1 Carbon laptop
09/25/2019
03:30 pm
Chu Hsieh
Invoiced
Inv#: 028497
W36872
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Setup ViJay laptop to domain
09/25/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028492
W36871
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Clone VJay's failing HDD to a new SSD (provided by Cynthia)
09/24/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028502
W36863
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Setup VJay's laptop to network
09/24/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028472
W36847
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Setup new IP phone replacement for Rose and setup a new for John.
09/16/2019
02:50 pm
Chu Hsieh
Void
W36838
Service Contract
Remote
Cynthia Pizarro
Work Requested:
unable to attach files on outlook web access
09/12/2019
02:15 pm
Chu Hsieh
Invoiced
Inv#: 028451
W36837
Service Contract
Inhouse
Selina Ashland
Work Requested:
Installation of Cable Connector Drive for Asus Laptop
09/12/2019
12:00 am
Chu Hsieh
Void
W36836
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Installation USB to serial converter
09/12/2019
01:45 pm
Chu Hsieh
Invoiced
Inv#: 028451
W36835
Service Contract
Inhouse
Selina Ashland
Work Requested:
Installation: installation of software on Asus laptop and removal of administrative restrictions.
09/12/2019
10:30 am
Chu Hsieh
Invoiced
Inv#: 028451
W36824
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Rose unable to access network. Yealink phone keeps rebooting.
09/10/2019
10:15 am
Chu Hsieh
Closed
W36819
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Rose is unable to see network drives
09/09/2019
11:17 am
Chu Hsieh
Closed
W36815
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Glenda has issues with Outlook
09/05/2019
03:45 pm
Chu Hsieh
Closed
W36785
Service Contract
Remote
Del Estampador
Work Requested:
Work with Denali support to correct database issues
08/21/2019
06:30 am
Kevin Hsueh
Invoiced
Inv#: 028394
W36770
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Upgrade a new pc from Windows 10 Home to Pro. Add to domain and setup profile for new user
08/16/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028383
W36749
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Denali with Denali support
08/08/2019
08:00 am
Kevin Hsueh
Closed
W36735
Service Contract
Onsite
Selina Ashland
Work Requested:
Troubleshoot Selina's Laptop. Troubleshoot various issues.
08/01/2019
02:00 pm
Kevin Hsueh
Closed
W36717
Service Contract
Onsite
Selina Ashland
Work Requested:
Selina unable to open Outlook365
07/29/2019
10:00 am
Chu Hsieh
Void
W36716
Service Contract
Onsite
Selina Ashland
Work Requested:
Selina unable to connect Outlook 365 to Exchange 2008
07/29/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028331
W36681
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot MGC Harmon Fax Line. Copy Selina Ashland's data (From old laptop) to user drive on MGC Server.
07/10/2019
03:30 pm
Kevin Hsueh
Closed
W36656
Service Contract
Inhouse
Selina Ashland
Work Requested:
Copy data on Lenovo ThinkPad Laptop from SAshland profile.
07/01/2019
10:00 am
Kevin Hsueh
Closed
W36652
Service Contract
Onsite
Selina Ashland
Work Requested:
Deliver and setup laptop for Selina.
06/28/2019
10:00 am
Kevin Hsueh
Invoiced
Inv#: 028267
W36634
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
3CX and internet down for GSY
06/24/2019
09:45 am
Chu Hsieh
Invoiced
Inv#: 028236
W36616
Service Contract
Inhouse
Selina Ashland
Work Requested:
Setup Laptop
06/19/2019
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 028224
W36594
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali 10 Update 2
06/11/2019
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028206
W36561
Service Contract
Onsite
Selina Ashland
Work Requested:
Unable to access Exchange server
06/03/2019
02:00 pm
Chu Hsieh
Closed
W36560
Service Contract
Onsite
Selina Ashland
Work Requested:
Exchange not working
06/03/2019
02:00 pm
Chu Hsieh
Void
W36558
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Phone down and some users unable to print
06/03/2019
12:00 pm
Chu Hsieh
Closed
W36482
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Deliver and setup SonicWALL ESA 5000
05/08/2019
11:00 am
Kevin Hsueh
Closed
W36470
Service Contract
Inhouse
Del Estampador
Work Requested:
Setup and Configure SonicWALL ESA 5000
05/03/2019
02:00 pm
Kevin Hsueh
Closed
W36425
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali Update on Server and Workstation.
04/17/2019
02:30 pm
Kevin Hsueh
Invoiced
Inv#: 028024
W36418
Service Contract
Onsite
Del Estampador
Work Requested:
troubleshoot printer issue
04/16/2019
10:00 am
Kevin Hsueh
Invoiced
Inv#: 028016
W36406
Inhouse Del Estampador
Work Requested:
Reprep workstation and install Denali.
04/12/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 028021
W36401
Service Contract
Onsite
Del Estampador
Work Requested:
Setup front desk workstation. Troubleshoot network connection issue.
04/11/2019
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 028000
W36395
Service Contract
Onsite
Del Estampador
Work Requested:
setup agat location printer for Jun
04/09/2019
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 027993
W36393
Service Contract
Inhouse
Del Estampador
Work Requested:
Reprep Lenovo M72e
04/09/2019
08:30 am
Kevin Hsueh
Closed
W36387
Service Contract
Onsite
Selina Ashland
Work Requested:
Troubleshoot various laptop issues
04/05/2019
02:00 pm
Kevin Hsueh
Closed
W36256
Service Contract
Onsite
Selina Ashland
Work Requested:
Troubleshoot workstation
03/05/2019
01:00 pm
Kevin Hsueh
Closed
W36229
Service Contract
Onsite
Christina Espiritu
Work Requested:
Deliver and setup workstation.
02/25/2019
10:00 am
Kevin Hsueh
Invoiced
Inv#: 027852
W36206
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Denali on Cristina's workstation
02/14/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 027823
W36190
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Setup HP Pavilion Computer for Marianas Gas Corporation
02/11/2019
11:30 am
Earl James Flores
Void
W36188
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Update Denali
02/08/2019
02:00 pm
Earl James Flores
Invoiced
Inv#: 027812
W36187
Service Contract
Onsite
Del Estampador
Work Requested:
Update Denali.
02/08/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027811
W36177
Service Contract
Remote
Cynthia Pizarro
Work Requested:
Renew iecoguam.com domain name registration
02/06/2019
10:30 am
Kevin Hsueh
Invoiced
Inv#: 027781
W36176
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot scanning issues
02/06/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 027781
W36173
Service Contract
Remote
Del Estampador
Work Requested:
Check MGC Agat location internet. Unable to browse.
02/01/2019
03:30 pm
Kevin Hsueh
Invoiced
Inv#: 027781
W36120
Service Contract
Onsite
Del Estampador
Work Requested:
Install Denali 9.2 Update.
01/15/2019
02:30 pm
Kevin Hsueh
Closed
W36095
Service Contract
Inhouse
Selina Ashland
Work Requested:
Grant Full Access to Bong's Exchange Mailbox for Selina and Jun.
01/08/2019
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 027726
W36082
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Swap out defective Fast Ethernet switch with gigabit switches
01/04/2019
03:00 pm
Chu Hsieh
Invoiced
Inv#: 027715
W36081
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Users reported printing issues
01/04/2019
09:45 am
Chu Hsieh
Invoiced
Inv#: 027697
W36070
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot printing issues on HP LaserJet printer.
01/03/2019
11:00 am
Kevin Hsueh
Invoiced
Inv#: 027697
W36057
Service Contract
Remote
Cynthia Pizarro
Work Requested:
not receiving emails from user marie.javier@asctrust.com but receive emails from marie.unsiog@asctrust.com
12/20/2018
03:00 pm
Chu Hsieh
Invoiced
Inv#: 027686
W36047
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Troubleshoot various outlook issues
12/18/2018
02:30 pm
Kevin Hsueh
Invoiced
Inv#: 027606
W36030
Service Contract
Remote
Cynthia Pizarro
Work Requested:
SSL Certificate expired issue for remote.guamshipyard.net
12/12/2018
10:30 am
Chu Hsieh
Invoiced
Inv#: 027606
W35980
Service Contract
Inhouse
Selina Ashland
Work Requested:
Selena spoke with Kevin. Setup the laptops and install MS Office Professional
12/06/2018
04:00 pm
Earl James Flores
Invoiced
Inv#: 027974
W35974
Service Contract
Onsite
Selina Ashland
Work Requested:
Site visit/meeting with Selina Ashland at MGC Agat Plant.
11/27/2018
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027616
W35960
Service Contract
Onsite
Christina Espiritu
Work Requested:
Troubleshoot MGC Agat Internet. Internet down.
11/20/2018
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 027593
W35952
Service Contract
Remote
Selina Ashland
Work Requested:
Create new distribution group emails. Reset 1 user account password.
11/19/2018
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 027516
W35935
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Cristina’s network connection.
11/16/2018
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 027516
W35880
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Troubleshoot remote desktop PC Relocate as needed
11/02/2018
04:00 pm
Jordan Gimmen
Invoiced
Inv#: 027516
W35876
Service Contract
Remote
Selina Ashland
Work Requested:
Website update: Add content under Jobs Page.
11/01/2018
04:30 pm
Pam Castilla
Invoiced
Inv#: 027516
W35732
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot Denali with support
09/25/2018
08:30 am
Jordan Gimmen
Invoiced
Inv#: 027336
W35658
Service Contract
Onsite
Del Estampador
Work Requested:
Troubleshoot MGC fax to email, scan to email
09/05/2018
10:30 am
Jordan Gimmen
Invoiced
Inv#: 027336
W35553
Project
Onsite
Del Estampador
Work Requested:
Deliver and set up new Denali server
08/07/2018
02:30 pm
Jordan Gimmen
Invoiced
Inv#: 027183
W35529
Project
Inhouse
Cynthia Pizarro
Work Requested:
Assemble, configure and install server OS and hardware
08/01/2018
06:55 pm
Chu Hsieh
Invoiced
Inv#: 027183
W35517
Service Contract
Onsite
Cynthia Pizarro
Work Requested:
Troubleshoot CCTV DVR PC
07/31/2018
09:00 am
Jordan Gimmen
Invoiced
Inv#: 027267
W35450
Service Contract
Remote
Del Estampador
Work Requested:
Remote Service: Troubleshoot email for MGC
07/13/2018
01:30 pm
Jordan Gimmen
Invoiced
Inv#: 027156
W35268
Service Contract
Del Estampador
Work Requested:
Remote Service: Troubleshoot Denali - unable to pull prices or invoices in Denali Order Entry
05/15/2018
12:30 pm
Jordan Gimmen
Invoiced
Inv#: 026969
W35230
Service Contract
Del Estampador
Work Requested:
Remote Service: Troubleshoot MGC printer
05/07/2018
02:00 pm
Jordan Gimmen
Invoiced
Inv#: 026969
W35198
Service Contract
Cynthia Pizarro
Work Requested:
Troubleshoot MGC Harmon printer - possible issue with print queue on 1 PC Align plotter ink cartridges Troubleshoot Acrobat on Verny's PC
04/30/2018
01:30 pm
Jordan Gimmen
Invoiced
Inv#: 027019
W35197
Service Contract
Del Estampador
Work Requested:
Remote Support: Troubleshoot MGC accounting printer
04/27/2018
04:30 pm
Jordan Gimmen
Invoiced
Inv#: 027018
W35195
Service Contract
Del Estampador
Work Requested:
Upgrade Denali to version 8.2
04/26/2018
05:30 pm
Jordan Gimmen
Invoiced
Inv#: 027006
W35163
Service Contract
Del Estampador
Work Requested:
Upgrade Denali to version 8.2
04/26/2018
03:00 pm
Jordan Gimmen
Invoiced
Inv#: 026994
W35162
Service Contract
Del Estampador
Work Requested:
Remote Service: Troubleshoot outbound email
04/20/2018
09:30 am
Jordan Gimmen
Invoiced
Inv#: 026993
W35113
Service Contract
Del Estampador
Work Requested:
Remote Service: Troubleshoot incoming fax
04/11/2018
10:00 am
Jordan Gimmen
Invoiced
Inv#: 026894
W35068
Service Contract
Inhouse
Cynthia Pizarro
Work Requested:
Install ES3300 ATP License
03/29/2018
04:19 pm
Kevin Hsueh
Invoiced
Inv#: 026857
W35060
Service Contract
Del Estampador
Work Requested:
Troubleshoot printer
03/28/2018
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 026914
W35053
Service Contract
Cynthia Pizarro
Work Requested:
Test Work Order
03/27/2018
04:42 pm
Jordan Gimmen
Closed
W35040
Service Contract
Del Estampador
Work Requested:
Remote Support: Troubleshoot Denali - license server not running
03/26/2018
09:30 am
Jordan Gimmen
Invoiced
Inv#: 026908
W35034
Service Contract
Cynthia Pizarro
Work Requested:
Terminate network lines for new office
03/22/2018
09:30 am
Jordan Gimmen
Invoiced
Inv#: 026904

Opportunities

Requirement/s Forecast Date Forecast Amt ($) Status Owner Assigned Date Created
Hardware
06/26/2020 4,940.00 Active (within 30 days forecast) Chu Hsieh
Chu Hsieh
06/17/2020 02:37 pm
Software
05/15/2020 1,960.00 Won Chu Hsieh
Chu Hsieh
05/04/2020 02:33 pm
Hardware
04/26/2019 165.00 Won Kevin Hsueh
Kevin Hsueh
04/26/2019 02:52 pm
Hardware
04/25/2019 165.00 Won Kevin Hsueh
Kevin Hsueh
04/18/2019 02:09 pm
Hardware
03/29/2019 3,067.00 Won Kevin Hsueh
Kevin Hsueh
03/21/2019 04:28 pm
Software
01/31/2019 700.00 Cancelled/Lost Kevin Hsueh
Kevin Hsueh
01/24/2019 02:11 pm

Contacts

Name Email Address Work Phone Mobile Phone Position
Arianne Tala atala@iecoguam.com 671-646-5261 x308 Accounting Administrator
Aris Capiral ACapiral@iecoguam.com
Aris Capiral ACapiral@iecoguam.com
Bing Mejia Bmejia@iecoguam.com 671-646-5261 671-688-7900 Sales & Marketing Manager
Christina Espiritu CEspiritu@iecoguam.com 671-646-5268 Accounts Payable
Cynthia Pizarro cpizarro@guamshipyard.net 1-671-648-1160 1-671-888-0102
Del Estampador mestampador@iecoguam.com 1-671-646-5261
Jun Pamintuan JPamintuan@iecoguam.com
Jun Pamintuan JPamintuan@iecoguam.com
Ma. Rodelia Estampador MEstampador@iecoguam.com
Ma. Rodelia Estampador MEstampador@iecoguam.com
Robert Tamondong rtamondong@iecoguam.com 671-646-5261 Accounts Payable
Ross Redota rredota!iecoguam.com 671-646-5261 AP - No longer employed
Selina Ashland SAshland@iecoguam.com 671-646-5268 671-686-2100
Violy Saludo vsaludo@iecoguam.com
Violy Saludo vsaludo@iecoguam.com

Note: indicates as Primary Contact    indicates as Authorized Contact

Hourly Rates

Name Charge Code Rate ($)
After Hour Service 2021 DSIG.4061 220.00
After Hour Service 2022 DSIG.4065 220.00
DSI Standard Service 2022 DSIG.4063 150.00
Emergency Response 2021 DSIG.4060 300.00
Emergency Response 2022 DSIG.4064 300.00
Marianas Gas Corporation - Denali Server Project MGC0.2001 0.00
Marianas Gas Corporation - Service Contract 2020 MGC0.6011 0.00
Marianas Gas Corporation - Service Contract 2021 MGC0.6012 0.00
Marianas Gas Corporation - Service Contract 2022 MGC0.6013 0.00
SonicWall Install MGC0.4003 0.00
Standard Service 2021 DSIG.4059 150.00
Warranty Support DSIG.0101 0.00

Contracts/Projects

Description Charge Code Month/Year Total Hours Total Hours Used Remaining Hours
Note: indicates as Active; indicates as Inactive; indicates as Shared Contract

Tracking

Contact Person Activation Date Expiration Date Assigned

Calendar



Last Updated by: Jessica Limo | 10/09/2020 12:05 am