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KHLG Associates (No Terms)
137 Murray Boulevard Suite 203 
Hagatna,  Guam 
Guam 96910

Quick Stats

Contacts

Contracts/Projects

Hourly Rates

Notes

Notes

# Notes Date/Time Added Date/Time Modified

Work Order

# Customer
Work Requested
Scheduled Date/Time Technician Status
W39309
Remote Melva Limo
Work Requested:
Bug Fix on Timesheet: 1. Melva and Joanna's timesheet for April Period was somehow mixed up 2. Reset Melva's timesheet as per her request
04/07/2022
09:30 am
Valerie Catubay
Void
W39092
Onsite Warranty
Work Requested:
Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen.
01/24/2022
11:00 am
Deo Angelo Lim
Closed
W39091
Onsite Warranty
Work Requested:
Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen.
01/24/2022
11:00 am
Jason Soliva
Closed
W38938
Onsite Vicente Ada
Work Requested:
Troubleshoot Promethean Board.
12/01/2021
10:00 am
Jason Soliva
Invoiced
Inv#: 030323
W38823
Service Contract
Remote
Kent Hsieh
Work Requested:
3CX Configurations
10/07/2021
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 030168
W38796
Service Contract
Remote
Kent Hsieh
Work Requested:
3CX Phone System configurations
09/22/2021
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 030112
W38754
Service Contract
Remote
Kent Hsieh
Work Requested:
3CX Phone System Configuration
09/09/2021
04:00 pm
Kevin Hsueh
Invoiced
Inv#: 030112
W38689
Service Contract
Inhouse
Kent Hsieh
Work Requested:
Setup 3CX Phone System
08/12/2021
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 030043
W38650
Onsite Warranty
Work Requested:
Update Thermal Scanners Software at AARF and Hagatna Office.
07/27/2021
01:15 pm
Kevin Hsueh
Closed
W38645
Onsite Millie Leon Guerero
Work Requested:
Troubleshoot Thermal Scanner
07/26/2021
04:30 pm
Kevin Hsueh
Closed
W38635
Service Contract
Onsite
Melva Limo
Work Requested:
Troubleshoot Mel's IP Phone.
07/22/2021
09:30 am
Kevin Hsueh
Invoiced
Inv#: 029964
W38594
Remote Melva Limo
Work Requested:
Fix Issue in Brenda and Mikee’s Timesheet for June 30 payroll.
07/06/2021
10:28 am
Valerie Catubay
Invoiced
Inv#: 029964
W38372
Remote Kent Hsieh
Work Requested:
Timesheet access for Virgil Chen
04/07/2021
01:00 pm
Pam Castilla
Invoiced
Inv#: 029761
W38326
Onsite Brenda Dayson
Work Requested:
Troubleshoot Promethean laptop at ARFF
03/24/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029667
W38287
Remote Joanna Sablan
Work Requested:
Record new Auto Attendant message with Joanna Sablan.
03/11/2021
08:30 am
Kevin Hsueh
Invoiced
Inv#: 029667
W38220
Service Contract
Onsite
Chu Hsieh
Work Requested:
Troubleshoot IP Phone at ARFF. IP Phone not registering
02/05/2021
08:30 am
Kevin Hsueh
Invoiced
Inv#: 029602
W38194
Service Contract
Onsite
Chu Hsieh
Work Requested:
Troubleshoot AARF Promethean workstation.
01/22/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029567
W38192
Onsite Chu Hsieh
Work Requested:
Replace battery for promethean UPS at Terminal.
01/22/2021
10:00 am
Elser Edward
Invoiced
Inv#: 029567
W38190
Onsite Alfred Leon Guerrero
Work Requested:
Replace UPS battery.
01/22/2021
09:00 am
Elser Edward
Invoiced
Inv#: 029567
W38116
Service Contract
Remote
Brenda Dayson
Work Requested:
Create extension and provision IP Phone for Melva Limo
12/11/2020
09:00 am
Kevin Hsueh
Invoiced
Inv#: 029513
W38110
Onsite Brenda Dayson
Work Requested:
Install computer at ARFF for ActivPanel system, disasseble and relocate Promethean Mobile ActivPanel & accessories from ARFF to Agana Office
12/10/2020
09:00 am
Elser Edward
Closed
W38109
Onsite Brenda Dayson
Work Requested:
Install computer at ARFF for ActivPanel system, disasseble and relocate Promethean Mobile ActivPanel & accessories from ARFF to Agana Office
12/10/2020
09:00 am
Jason Soliva
Closed
W38078
Service Contract
Remote

Work Requested:
server migration
11/20/2020
03:00 pm
DSI Tech
Invoiced
Inv#: 029513
W38065
Service Contract
Onsite
Odilia Bautista
Work Requested:
Add laptops to new Domain. Transfer user profile to new domain user profile.
11/22/2020
10:00 am
Kevin Hsueh
Invoiced
Inv#: 029443
W37943
Service Contract
Onsite
Odilia Bautista
Work Requested:
Document and tag KHLG equipment. Check IP Phones.
10/14/2020
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 029382
W37895
Service Contract
Onsite
Odilia Bautista
Work Requested:
Agana - tag all equipment
10/05/2020
03:00 pm
Elser Edward
Invoiced
Inv#: 029382
W37894
Service Contract
Onsite
Odilia Bautista
Work Requested:
AARF - tag all DSI equipment
10/05/2020
01:30 pm
Elser Edward
Invoiced
Inv#: 029382
W37893
Service Contract
Onsite
Odilia Bautista
Work Requested:
Tag and document all KHLG equipment
10/05/2020
10:15 am
Elser Edward
Invoiced
Inv#: 029382
W37890
Service Contract
Onsite
Odilia Bautista
Work Requested:
terminal: set up workstation and tag all equipment
10/02/2020
02:00 pm
Elser Edward
Invoiced
Inv#: 029382
W37839
Service Contract
Onsite
Odilia Bautista
Work Requested:
deliver 1 case of hand sanitizer refill
09/25/2020
10:00 am
Elser Edward
Closed
W37770
Service Contract
Onsite
Odilia Bautista
Work Requested:
Deliver thermal scanner with tablet.
09/04/2020
11:00 am
Elser Edward
Closed
W37758
Onsite Odilia Bautista
Work Requested:
Deliver 1 case of hand sanitizer refill.
08/31/2020
02:30 pm
Elser Edward
Closed
W37724
Onsite Odilia Bautista
Work Requested:
Deliver USB headsets with microphones to all KHLG offices.
08/17/2020
02:00 pm
Elser Edward
Invoiced
Inv#: 029234
W37721
Onsite Odilia Bautista
Work Requested:
Deliver and install thermal scanner at ARFF
08/17/2020
11:00 am
Elser Edward
Closed
W37720
Onsite Odilia Bautista
Work Requested:
Deliver thermal scanner to ARFF.
08/17/2020
10:00 am
Elser Edward
Closed
W37715
Service Contract
Onsite
Odilia Bautista
Work Requested:
deliver and mount the wall bracket for the network switch and hateras device
08/14/2020
01:30 pm
Elser Edward
Invoiced
Inv#: 029234
W37697
Remote Odilia Bautista
Work Requested:
Setup Extension, IP Phone for Genevieve Roland
08/05/2020
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 029234
W37679
Service Contract
Onsite
Odilia Bautista
Work Requested:
agana location - set up phones
07/30/2020
02:00 pm
Elser Edward
Invoiced
Inv#: 029234
W37666
Service Contract
Onsite
Odilia Bautista
Work Requested:
- replace switch at terminal
07/28/2020
12:00 pm
Elser Edward
Invoiced
Inv#: 029234
W37665
Remote Kent Hsieh
Work Requested:
Provide Odi read only access (or view only access) to KHLG Timesheet for all KHLG employees
07/24/2020
05:00 pm
Pam Castilla
Invoiced
Inv#: 029234
W37664
Service Contract
Onsite
Odilia Bautista
Work Requested:
agana location - rearrange arlo cable behind tv
07/24/2020
10:30 am
Elser Edward
Invoiced
Inv#: 029234
W37657
Service Contract
Onsite
Odilia Bautista
Work Requested:
Deliver and install switch at ARFF and Terminal.
07/27/2020
09:30 am
Elser Edward
Void
W37653
Service Contract
Onsite
Odilia Bautista
Work Requested:
Task: Install new switch, run new network lines for new offices.
07/23/2020
09:30 am
Elser Edward
Invoiced
Inv#: 029234
W37550
Service Contract
Onsite
Odilia Bautista
Work Requested:
troubleshoot Jabra speaker
06/17/2020
04:00 pm
Jason Soliva
Invoiced
Inv#: 029078
W37536
Service Contract
Remote
Bryan Urgelles
Work Requested:
- logout my yealink phone on Hagatna office since I always on site office - configure the phone in the Hagatna office to be able to logout like you do at ARFF and Terminal.
06/17/2020
03:30 pm
Kevin Hsueh
Invoiced
Inv#: 029078
W37506
Service Contract
Onsite
Odilia Bautista
Work Requested:
- move promethean panel from KHLG office to airport board room - Chu assist with network, securing computer network - Jason provide basic training/demo to airport IT please see Kent further information
06/15/2020
09:30 am
Jason Soliva
Chu Hsieh
Void
W37504
Service Contract
Onsite
Odilia Bautista
Work Requested:
AARF - install monitor and IP phone
06/10/2020
01:02 pm
Elser Edward
Closed
W37503
Remote Odilia Bautista
Work Requested:
Configure 2 Yealink T58 IP Phone for Hot Desking
06/10/2020
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029078
W37488
Service Contract
Onsite
Odilia Bautista
Work Requested:
Terminal Office - Replace following T46S with T58 phones x 293 Tyrone (ip: 10.90.90.42) x 294 Ed (ip: 10.90.90.43) x 295 Mike (ip: 10.90.90.44) - Bring all the T46S back to DSI office
06/10/2020
10:30 am
Elser Edward
Invoiced
Inv#: 029078
W37487
Service Contract
Onsite
Odilia Bautista
Work Requested:
AARF Office - Replace Mikee's monitor with 28" new monitor - Replace following T46S with T58 phones x 284 Mikee (IP: 10.90.90.33) - Troubleshoot and possibly re terminate the previously installed line to Mikee’s. Network switch showing it is not running at Gigabit. - Bring all the T46S back to DSI office
06/10/2020
09:00 am
Elser Edward
Invoiced
Inv#: 029078
W37465
Onsite Odilia Bautista
Work Requested:
Troubleshoot 3CX Windows App (Terminal Promethean). No Audio on Jabra Speaker.
06/02/2020
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 029078
W37459
Service Contract
Onsite
Odilia Bautista
Work Requested:
Setup Jabra Wireless Speakerphone at KHLG Terminal Office and provide instructions on how to use the system for video conferencing.
05/29/2020
03:00 pm
Jason Soliva
Invoiced
Inv#: 029078
W37431
Service Contract
Onsite
Odilia Bautista
Work Requested:
Deliver and Install Arlo Camera.
05/20/2020
11:00 am
Elser Edward
Invoiced
Inv#: 029008
W37415
Onsite Odilia Bautista
Work Requested:
Deliver and Install 2 Arlo Camera and 1 workstation.
05/15/2020
10:30 am
Elser Edward
Invoiced
Inv#: 028973
W37373
Remote Odilia Bautista
Work Requested:
Switch over Metro-e circuit at all three offices.
03/11/2020
01:00 pm
DSI Tech
Invoiced
Inv#: 028934
W37372
Remote Odilia Bautista
Work Requested:
Move KHLG server equipment from KHLG Hagatna to DSI Office.
03/01/2020
01:00 pm
DSI Tech
Invoiced
Inv#: 028934
W37371
Remote Odilia Bautista
Work Requested:
Install inside wiring in preparation for GTA metro-e connection (x3) and VDSL (x2). Install and terminate new cable from DSI office to Building wiring closet.
02/28/2020
09:00 am
DSI Tech
Invoiced
Inv#: 028934
W37370
Remote Odilia Bautista
Work Requested:
Install, configure and mount to DSI server rack the Peplink load balancer, SonicWall firewall, and 10Gb switch.
02/27/2020
01:00 pm
DSI Tech
Invoiced
Inv#: 028934
W37369
Inhouse Odilia Bautista
Work Requested:
Install and configure Peplink load balancer, SonicWall firewall, and 10Gb switch on to DSI server rack
02/27/2020
08:30 am
DSI Tech
Void
W37355
Remote Odilia Bautista
Work Requested:
Issue with Labor Code ENG2 on Timesheet.
03/31/2020
05:00 pm
Pam Castilla
Invoiced
Inv#: 028918
W37341
Remote Odilia Bautista
Work Requested:
End User Training for Brenda (Web Meeting)
03/31/2020
01:30 pm
Melissa Dimla
Invoiced
Inv#: 028917
W37338
Onsite Chu Hsieh
Work Requested:
Deploy 5 Video IP Phones
03/30/2020
11:00 am
Kevin Hsueh
Invoiced
Inv#: 028899
W37329
Service Contract
Remote
Kent Hsieh
Work Requested:
End User Training
03/25/2020
02:00 pm
Melissa Dimla
Invoiced
Inv#: 028891
W37328
Remote Kent Hsieh
Work Requested:
Web Meeting to train Carlo on Web Meeting setup and features.
03/25/2020
01:00 pm
Kevin Hsueh
Invoiced
Inv#: 028891
W37323
Service Contract
Remote
Chu Hsieh
Work Requested:
Create 3CX extension for Scott Jeun.
03/24/2020
04:30 pm
Kevin Hsueh
Invoiced
Inv#: 028891
W37251
Remote Odilia Bautista
Work Requested:
Calling Card for John Paul Dierking
02/21/2020
01:30 pm
Pam Castilla
Invoiced
Inv#: 028802
W37209
Onsite Kent Hsieh
Work Requested:
Deploy Video IP Phones to KHLG Offices (Main, ARFF, Terminal).
02/04/2020
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028773
W37203
Remote Kent Hsieh
Work Requested:
KHLG Polo Shirt Logo request
01/30/2020
03:00 pm
Pam Castilla
Invoiced
Inv#: 028773
W37182
Onsite Alfred Leon Guerrero
Work Requested:
Run new cable at room
01/14/2020
01:30 pm
Chu Hsieh
Invoiced
Inv#: 028733
W37154
Remote Kent Hsieh
Work Requested:
modify and resize KHLG logo to meet required lettering size for Auto Decal.
01/09/2020
03:00 pm
Pam Castilla
Invoiced
Inv#: 028712
W37109
Remote Kent Hsieh
Work Requested:
Reformatted Business Card, per Odi's request.
12/11/2019
10:00 am
Pam Castilla
Invoiced
Inv#: 028661
W37073
Onsite Odilia Bautista
Work Requested:
Deploy new IP Phone for Alfred.
11/25/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028641
W37068
Onsite Odilia Bautista
Work Requested:
Mount LED TV at KHLG office
11/21/2019
09:30 am
Chu Hsieh
Closed
W37064
Onsite Odilia Bautista
Work Requested:
visit KHLG to see what is needed to mount the TV to wall at waiting area.
11/20/2019
01:30 pm
Chu Hsieh
Closed
W37063
Remote Odilia Bautista
Work Requested:
Change permission for Daily Log to none except for CM-Internal Group. Move document for As-Built for Dante at Black Construction. Standard user permission does not have rights to move or rename files.
11/19/2019
03:00 pm
Chu Hsieh
Closed
W37053
Remote Odilia Bautista
Work Requested:
Re-invite the 5 existing users from GIAA to Procore per request by Millie/Jong. Change one user who was previously added to HDR and move to newly created GHD company on Procore.
11/19/2019
10:00 am
Chu Hsieh
Closed
W37042
Remote Odilia Bautista
Work Requested:
Work with Millie and Christine on some issues with Procore
11/15/2019
09:00 am
Chu Hsieh
Closed
W37041
Remote Odilia Bautista
Work Requested:
visit Terminal office to trace metal studs to mount Promethean board
11/14/2019
10:00 am
Chu Hsieh
Closed
W37040
Remote Odilia Bautista
Work Requested:
Carlo request to add additional GIAA to Procore
11/15/2019
09:00 am
Chu Hsieh
Closed
W37039
Remote Odilia Bautista
Work Requested:
Per Carlo add TRMA and HDR users to ARFF project
11/12/2019
03:00 pm
Chu Hsieh
Closed
W37038
Remote Odilia Bautista
Work Requested:
Procore configuration changes
11/11/2019
06:00 pm
Chu Hsieh
Closed
W37037
Remote Odilia Bautista
Work Requested:
Kent request to add Jun and Butch to CME@khlgassociates.com distribution list
11/09/2019
09:00 am
Chu Hsieh
Closed
W37036
Remote Odilia Bautista
Work Requested:
Import BME users to AARF project on Procore
11/08/2019
05:00 pm
Chu Hsieh
Closed
W37035
Remote Odilia Bautista
Work Requested:
JohnP request to have Adobe Acrobat Reader and AutoCad Viewer installed on his SurfacePro. Was unable to install on his remotely due to his off island trip a couple of weeks previously.
11/07/2019
11:00 am
Chu Hsieh
Closed
W37034
Remote Odilia Bautista
Work Requested:
continue work on ipad setup
11/06/2019
09:30 am
Chu Hsieh
Closed
W37033
Remote Odilia Bautista
Work Requested:
Setup 2 ipads
11/05/2019
01:00 pm
Chu Hsieh
Closed
W37017
Onsite Odilia Bautista
Work Requested:
Deploy 3CX SBC and IP Phones to KHLG Terminal Office.
11/11/2019
11:00 am
Kevin Hsueh
Invoiced
Inv#: 028589
W37004
Onsite Odilia Bautista
Work Requested:
Deploy IP Phones to KHLG and ARFF
11/07/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 028579
W36993
Remote Odilia Bautista
Work Requested:
Contact Procore support on Permission Template questions and how to modify bulk permission for existing users
11/04/2019
09:00 am
Chu Hsieh
Invoiced
Inv#:
W36988
Remote Odilia Bautista
Work Requested:
Work on issues of importing 68 users to ProCore
11/01/2019
11:00 am
Chu Hsieh
Closed
W36982
Remote Odilia Bautista
Work Requested:
Create new email distribution list CME - CM Engineers to contain Kent, Gerry, Jong, Tyrone, JohnU, MillieLG
10/29/2019
01:00 pm
Chu Hsieh
Closed
W36981
Remote Odilia Bautista
Work Requested:
Create Exchange accounts for Butch and Jun
10/26/2019
09:00 pm
Chu Hsieh
Closed
W36980
Remote Odilia Bautista
Work Requested:
Setup VPN client access on MillieLG laptop. Install AutoDesk DWG TrueView, Google Earth, and Adobe Reader on GIAATERM-5. Consolidate companies and users templates for Procore and send copy to Adam to check.
10/29/2019
02:30 pm
Chu Hsieh
Closed
W36962
Remote Odilia Bautista
Work Requested:
Install AutoDesk DWG TrueView and Google Earth Pro on ARFF PCs.
10/25/2019
09:30 am
Chu Hsieh
Closed
W36960
Remote Odilia Bautista
Work Requested:
Configure access point devices (KHLG, ARFF and GIAATERM). Organize asset documentations. Create new users on Procore.
10/24/2019
01:30 pm
Chu Hsieh
Closed
W36956
Onsite Odilia Bautista
Work Requested:
Check odi's laptop. check setup at KHLG AARF Promethean board
10/23/2019
01:30 pm
Chu Hsieh
Closed
W36953
Remote Odilia Bautista
Work Requested:
Gerry requested to install Adobe Acrobat Readers on a few laptops.
10/22/2019
09:30 am
Chu Hsieh
Closed
W36947
Remote Odilia Bautista
Work Requested:
Millie was organizing her Outlook and emails went missing. Create new users on ProCore
10/21/2019
02:00 pm
Chu Hsieh
Closed
W36941
Service Contract
Onsite
Alfred Leon Guerrero
Work Requested:
Assist Alfred with 3CX Phone System.
10/21/2019
02:30 pm
Kevin Hsueh
Closed
W36937
Remote Odilia Bautista
Work Requested:
Check fix done by Xerox tech on new copier. Fix printer issue on Alfred's laptop to print to new Xerox printer. Check server backups.
10/17/2019
10:30 am
Chu Hsieh
Closed
W36931
Onsite Odilia Bautista
Work Requested:
Deliver and setup 5 24" monitor. Apply for badge and decal.
10/16/2019
09:30 am
Chu Hsieh
Closed
W36925
Onsite Odilia Bautista
Work Requested:
Setup MillieG and deploy 5 remaining laptops.
10/14/2019
09:30 am
Chu Hsieh
Closed
W36923
Inhouse Odilia Bautista
Work Requested:
Continue prepping 5 new laptops
10/12/2019
01:00 pm
Chu Hsieh
Closed
W36921
Onsite Odilia Bautista
Work Requested:
Setup 2 laptops at GIAA Terminal Office and configure Xerox printer
10/11/2019
09:00 am
Chu Hsieh
Closed
W36920
Onsite Odilia Bautista
Work Requested:
Setup 3CX Client at ARFF Office.
10/11/2019
01:00 pm
Kevin Hsueh
Invoiced
Inv#: 028520
W36919
Inhouse Odilia Bautista
Work Requested:
Prep up 2 laptops Gerry and Jong
10/10/2019
10:00 am
Chu Hsieh
Closed
W36916
Onsite Odilia Bautista
Work Requested:
Pull and terminal 7 network cables at GIAA Terminal Office. Install UPS, VPN router and 8-port PoE switch.
10/09/2019
10:30 am
Chu Hsieh
Closed
W36915
Inhouse Odilia Bautista
Work Requested:
Configure VPN router for GIAATerminal to KHLG office. Setup NOIP.com DDNS. Webconference with ProCore.
10/08/2019
10:00 am
Chu Hsieh
Closed
W36914
Remote Odilia Bautista
Work Requested:
Change CM email distribution. Modify VPN setup for ARFF and KHLG to use NOIP.com DDNS
10/03/2019
10:00 am
Chu Hsieh
Closed
W36913
Onsite Odilia Bautista
Work Requested:
Create new email accounts, distribution group, and wire ARFF office.
10/02/2019
10:00 am
Chu Hsieh
Closed
W36912
Onsite Odilia Bautista
Work Requested:
Setup new Xerox printer at KHLG office. Visit Terminal office to let GTA tech install VDSL circuit.
10/01/2019
02:00 pm
Chu Hsieh
Closed
W36901
Onsite Odilia Bautista
Work Requested:
Disassemble Promethean Board at KHLG, Load Promethean Board and deliver to new location. Unload and reassemble Promethean Board. Connect and Test System.
10/03/2019
08:55 am
Jennifer Borja
Invoiced
Inv#: 028513
W36900
Onsite Odilia Bautista
Work Requested:
Disassemble Promethean Board at KHLG, load Promethean Board and deliver to new designated site, unload and reassemble Promethean Board. Connect and test system.
10/03/2019
09:00 am
Jason Soliva
Invoiced
Inv#: 028513
W36899
Onsite Odilia Bautista
Work Requested:
Move IP Phones, Security System, and Promethean Board to field office.
10/03/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 025813
W36866
Remote Odilia Bautista
Work Requested:
John Paul reported unable to access MS Project and it kept asking to enter license.
09/23/2019
04:30 pm
Chu Hsieh
Invoiced
Inv#: 028493
W36857
Inhouse Odilia Bautista
Work Requested:
Configure two new VPN Router for KHLG to ARFF office interconnection
09/19/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028469
W36818
Remote Joanna Sablan
Work Requested:
Troubleshoot Joanna Sablan (extension 281) 3CX Webclient Access
09/06/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028440
W36817
Remote Odilia Bautista
Work Requested:
setup Jason's laptop for MSP and remote Canon printer. Check Carlos' Office issues.
09/06/2019
02:15 pm
Chu Hsieh
Invoiced
Inv#: 028440
W36814
Remote Odilia Bautista
Work Requested:
Joanna request installing Dropbox on her's, Jason, RC, Carlos and JP. And install remote office printer (Canon C3325).
09/05/2019
02:30 pm
Chu Hsieh
Invoiced
Inv#: 028440
W36806
Onsite Odilia Bautista
Work Requested:
Setup VPN access for Odi, Joanna, and JP
08/29/2019
08:30 am
Chu Hsieh
Invoiced
Inv#: 028430
W36791
Remote Joanna Sablan
Work Requested:
Unable to access server
08/23/2019
08:30 am
Chu Hsieh
Invoiced
Inv#: 028399
W36788
Remote Kent Hsieh
Work Requested:
Setup WordPress for Website Design. Create access for Joanna.
08/21/2019
05:00 pm
Pam Castilla
Invoiced
Inv#: 028368
W36762
Remote Joanna Sablan
Work Requested:
Joanna requested to install Filezilla on her's and Carlos' laptops
08/13/2019
11:45 am
Chu Hsieh
Invoiced
Inv#: 028368
W36738
Onsite Odilia Bautista
Work Requested:
Promethean IWB Training
08/05/2019
10:00 am
Jason Soliva
Closed
W36715
Inhouse Alfred Leon Guerrero
Work Requested:
Upgrade Alfred's new laptop from Windows 10 Home to Pro and setup for KHLG standard.
07/26/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028419
W36714
Project
Inhouse
Odilia Bautista
Work Requested:
End user training for Promethean Activ Board
08/05/2019
10:00 am
Melissa Dimla
Void
W36712
Onsite Odilia Bautista
Work Requested:
3CX End User Training
07/25/2019
10:00 am
Melissa Dimla
Invoiced
Inv#: 028330
W36672
Remote Kent Hsieh
Work Requested:
Submittal and RFI Tracking: Phase 2- Complete the following modules: RFI and Submittal Tracking (Add New Entry, List View)
07/08/2019
09:00 am
Pam Castilla
Invoiced
Inv#: 028282
W36663
Remote Kent Hsieh
Work Requested:
Submittal and RFI Tracking: Phase 1- Establish the following: Database, GUI, Login and Project.
07/02/2019
08:30 am
Pam Castilla
Invoiced
Inv#: 028278
W36654
Onsite Odilia Bautista
Work Requested:
Troubleshoot Security System.
06/28/2019
02:00 pm
Kevin Hsueh
Closed
W36630
Inhouse Odilia Bautista
Work Requested:
Service: Copying files Copy Contract documents plus logs and minutes of meetings onto Surface Pro
Chu Hsieh
Invoiced
Inv#: 028265
W36629
Onsite Odilia Bautista
Work Requested:
Troubleshoot security system
06/21/2019
09:00 am
Kevin Hsueh
Closed
W36617
Remote Odilia Bautista
Work Requested:
Odi advised Bill Payne having issues accessing his' Timesheet.
06/18/2019
03:00 pm
Pam Castilla
Invoiced
Inv#: 028225
W36611
Onsite Odilia Bautista
Work Requested:
Setup dropbox on ipad and laptops
06/17/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028233
W36610
Onsite Odilia Bautista
Work Requested:
Setup dropbox on ipad and laptop
06/17/2019
10:00 am
Chu Hsieh
Void
W36602
Onsite Odilia Bautista
Work Requested:
Install MS Project 2019 on John Pauls Surface Pro
06/13/2019
03:00 pm
Chu Hsieh
Invoiced
Inv#: 028201
W36565
Inhouse Odilia Bautista
Work Requested:
Troubleshoot: HP Laptop Hardware Able to log into laptop but black screen appears and flashing cursor appears
Kevin Hsueh
Invoiced
Inv#: 028185
W36554
Onsite Odilia Bautista
Work Requested:
Deliver and Install Promethean ActivBoard Mobile system.
05/31/2019
01:00 pm
Jason Soliva
Invoiced
Inv#: 028187
W36552
Onsite Odilia Bautista
Work Requested:
Deliver and setup Promethean Mobile Board. Setup Laptop for Jason Remoket. Check issue with HP-MX4130BR8.
05/31/2019
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 028187
W36550
Remote Odilia Bautista
Work Requested:
create domain and exchange account for JasonR
05/30/2019
09:00 pm
Chu Hsieh
Invoiced
Inv#: 028232
W36545
Onsite Odilia Bautista
Work Requested:
Change account from JohnD to JohnPaulD
05/29/2019
03:00 pm
Chu Hsieh
Invoiced
Inv#: 028161
W36536
Onsite Odilia Bautista
Work Requested:
Troubleshoot Security System issues. (sensor error & main panel remote access)
05/28/2019
10:30 am
Joy Baza
Invoiced
Inv#: 028166
W36532
Onsite Odilia Bautista
Work Requested:
Install Security System
05/24/2019
02:00 pm
Joy Baza
Invoiced
Inv#: 028155
W36531
Onsite Odilia Bautista
Work Requested:
Deploy 3CX SBC and 4 IP Phones.
05/24/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028154
W36529
Inhouse Odilia Bautista
Work Requested:
Setup 3CX SBC on Raspberry Pi.
05/23/2019
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 028134
W36512
Onsite Odilia Bautista
Work Requested:
Setup network and Exchange account for John Dierking
05/17/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028120
W36509
Onsite Odilia Bautista
Work Requested:
Unable to see network drive
05/16/2019
03:30 pm
Chu Hsieh
Invoiced
Inv#: 028109
W36489
Onsite Odilia Bautista
Work Requested:
Setup Production Dropbox and shares.
05/10/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028091
W36487
Remote Odilia Bautista
Work Requested:
Setup Dropbox to sync with KHLG server network shares.
05/09/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028090
W36485
Onsite Odilia Bautista
Work Requested:
Troubleshoot 3CX for Odi.
05/09/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 028084
W36467
Remote Odilia Bautista
Work Requested:
Change password on domain and Exchange account for SteveT
05/01/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028077
W36458
Onsite Odilia Bautista
Work Requested:
Set up Joanna profile on Bill Whitmans laptop.
04/30/2019
10:15 am
Chu Hsieh
Invoiced
Inv#: 028118/028119
W36453
Onsite Odilia Bautista
Work Requested:
Go through the box of old laptop and setup for Joanna Sablan to use
04/29/2019
01:00 pm
Chu Hsieh
Invoiced
Inv#: 028066
W36452
Onsite Odilia Bautista
Work Requested:
Replace HDD and upgrade to OS to Windows 10 Pro for the HP EliteDesk.
04/24/2019
03:00 pm
Chu Hsieh
Invoiced
Inv#: 028064
W36451
Inhouse Odilia Bautista
Work Requested:
Create new extension for new employee Joanna Sablan
04/29/2019
10:00 am
Kevin Hsueh
Invoiced
Inv#: 028063
W36433
Onsite Odilia Bautista
Work Requested:
Deploy Solarwinds
04/22/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 028032
W36420
Remote Odilia Bautista
Work Requested:
Add "Project and Construction Management" on their logo.
04/16/2019
09:00 am
Pam Castilla
Invoiced
Inv#: 028018
W36419
Onsite Odilia Bautista
Work Requested:
Steve reporting slow opening of file on Bluebeam
04/16/2019
10:25 am
Chu Hsieh
Invoiced
Inv#: 028017
W36416
Remote Odilia Bautista
Work Requested:
Requested .EPS file format of KHLG and Associates, Inc. logo
04/15/2019
03:30 pm
Pam Castilla
Invoiced
Inv#: 028015
W36402
Onsite Odilia Bautista
Work Requested:
Setup CarloT laptop and ipad for KHLG wifi connection. Change USB HDD for backup of server
04/11/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 027998
W36399
Remote Odilia Bautista
Work Requested:
Create 3CX Extension 287 for Carlo Tambora
04/11/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 027996
W36398
Inhouse Odilia Bautista
Work Requested:
Setup laptop and ipad for use by Carlo Tambora
04/10/2019
01:00 pm
Chu Hsieh
Invoiced
Inv#: 027994
W36390
Onsite Stephen Testa
Work Requested:
Shutdown and move the server equipment so Steve can paint the walls over the weekend.
04/05/2019
04:30 pm
Chu Hsieh
Invoiced
Inv#: 027990
W36389
Onsite Odilia Bautista
Work Requested:
Steve reconnected the equipments but still no wifi
04/08/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 027987
W36384
Onsite Stephen Testa
Work Requested:
No internet after GTA upgrade
04/04/2019
03:15 pm
Chu Hsieh
Invoiced
Inv#: 027981
W36383
Onsite Stephen Testa
Work Requested:
No internet after GTA upgrade
04/04/2019
03:15 pm
Chu Hsieh
Void
W36373
Remote Odilia Bautista
Work Requested:
Timesheet training with Odi.
04/02/2019
09:00 am
Pam Castilla
Invoiced
Inv#: 027973
W36369
Onsite Odilia Bautista
Work Requested:
Work with GTA to convert Lyon ADSL account to KHLG.
04/02/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 027971
W36367
Onsite Odilia Bautista
Work Requested:
Move server to new area.
04/01/2019
03:00 pm
Chu Hsieh
Invoiced
Inv#: 027969
W36365
Remote Odilia Bautista
Work Requested:
Calling Card Update
04/01/2019
08:30 am
Queenie Villa Villa
Invoiced
Inv#: 027968
W36356
Onsite Odilia Bautista
Work Requested:
Show Odi how to use 3CX Phone System. Site visit for deployment of IP Phones and security system.
04/03/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027979
W36355
Remote Odilia Bautista
Work Requested:
Implement Digital Receptionist for KHLG.
03/28/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 027956
W36349
Remote Odilia Bautista
Work Requested:
Configure 3 new extensions for KHLG
03/27/2019
03:30 pm
Kevin Hsueh
Invoiced
Inv#: 027951
W36332
Remote Odilia Bautista
Work Requested:
Letterhead Modification
03/22/2019
08:00 am
Queenie Villa Villa
Invoiced
Inv#: 027924
W36309
Onsite Alfred Leon Guerrero
Work Requested:
No internet services
02/28/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 027906
W36308
Onsite Alfred Leon Guerrero
Work Requested:
Move Alfred's laptop from Lyon's domain to KHLG
02/27/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 027905
W36307
Onsite Odilia Bautista
Work Requested:
Odilia texted stating unable to access internet
02/22/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 027904
W36306
Onsite Odilia Bautista
Work Requested:
Demote server and create new domain for KHLG
02/21/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 027903
W36305
Onsite Odilia Bautista
Work Requested:
Site assessment of Lyno's hardware assets being transfer to KHLG.
02/13/2019
01:00 pm
Chu Hsieh
Invoiced
Inv#: 027902
W36304
Remote Odilia Bautista
Work Requested:
Setup hosted Exchange services
02/04/2019
03:00 pm
Chu Hsieh
Invoiced
Inv#: 027901
W36303
Remote Odilia Bautista
Work Requested:
Register domain name and setup web hosting site.
01/22/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 027900
W36287
Inhouse Odilia Bautista
Work Requested:
Setup laptop - software, email address.
03/14/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 027909
W36285
Inhouse Odilia Bautista
Work Requested:
Setup 3CX Client on Alfred's Mobile Phone.
03/12/2019
10:00 am
Kevin Hsueh
Invoiced
Inv#: 027880
W36277
Remote Odilia Bautista
Work Requested:
KHLG Letterhead
02/08/2019
11:00 am
Queenie Villa Villa
Invoiced
Inv#: 027876
W36276
Remote Odilia Bautista
Work Requested:
Logo design (5 options)
02/04/2019
08:00 am
Queenie Villa Villa
Invoiced
Inv#: 027875
W36275
Remote Odilia Bautista
Work Requested:
KHLG Business Card
02/08/2019
08:00 am
Queenie Villa Villa
Invoiced
Inv#: 027917
W36274
Inhouse Odilia Bautista
Work Requested:
Setup Odi's 3CX Softphone.
03/07/2019
11:00 am
Kevin Hsueh
Invoiced
Inv#: 027874
W36272
Inhouse Odilia Bautista
Work Requested:
Set temporary access for Bill, GIAA ARFF Phase One Documents
03/11/2019
08:40 am
Chu Hsieh
Invoiced
Inv#: 027877

Opportunities

Requirement/s Forecast Date Forecast Amt ($) Status Owner Assigned Date Created
Promethean
07/02/2020 8,400.00 Active (within 30 days forecast) Jason Soliva
Jason Soliva
08/07/2020 10:21 am
Queuing System
07/14/2020 3,000.00 Won Kylene Hsieh
Kylene Hsieh
07/14/2020 10:25 am
Professional Services
06/26/2020 2,000.00 Won Melissa Dimla
Melissa Dimla
06/23/2020 11:07 am
IP Phones
03/25/2020 2,860.00 Won Chu Hsieh
Chu Hsieh
06/22/2020 11:15 am
Hardware
05/19/2020 1,188.00 Won Jason Soliva
Jason Soliva
05/19/2020 05:55 pm
Hardware
03/30/2020 2,320.00 Won Chu Hsieh
Chu Hsieh
04/01/2020 03:40 pm
Hardware
02/07/2020 59,983.19 Won Chu Hsieh
Chu Hsieh
02/24/2020 05:12 pm
Hardware
09/13/2019 2,000.00 Won Chu Hsieh
Chu Hsieh
09/13/2019 05:45 pm
Website Design and Development
05/29/2020 6,000.00 Future Opportunities (> 30 days forecast) Melissa Dimla
Melissa Dimla
05/09/2019 04:20 pm

Contacts

Name Email Address Work Phone Mobile Phone Position
Alfred Leon Guerrero alfredlg@khlgassociates.com 671-478-5454 671-482-3330
Brenda Dayson brendad@khlgassociates.com 671-478-5454 ext. 297 671-488-7337 Administrative Assistant
Bryan Urgelles BryanU@khlgassociates.com
Chu Hsieh chu@dimensionsystems.com 671-646-2007 IT Manager
Joanna Sablan joannas@khlgassociates.com +1 (671) 478-5454 +1 (671) 687-3542 Document Control Specialist
Kent Hsieh kenth@khlgassociates.com +1 671-478-5454
Melva Limo melva@khlgassociates.com
Millie Leon Guerero
Millie Leon Guererro
Odilia Bautista odiliab@khlgassociates.com 671-478-5454 ext. 283 671-747-1621 Admin Manager
Robert C. Gallinari rcg@khlgassociates.com 671-478-5454 Chief QA Specialist
Vicente Ada vicentea@khlgassociates.com
Vicente Ada vicenteA@khlgassociates.com
Warranty
Warranty
William Payne, Jr. billp@khlgassociates.com 671-478-5454 Chief Inspector

Note: indicates as Primary Contact    indicates as Authorized Contact

Hourly Rates

Name Charge Code Rate ($)
After Hour Service 2021 DSIG.4061 220.00
After Hour Service 2022 DSIG.4065 220.00
After Hour Service Charge (SERVICE CONTRACT) KHLG.6001 165.00
DSI Standard Service 2022 DSIG.4063 150.00
Emergency Response 2021 DSIG.4060 300.00
Emergency Response 2022 DSIG.4064 300.00
IWB Training 880.00
KHLG - Consulting Services KHLG.4002 0.00
KHLG - Digital Signage Setup & Basic Training KHLG.4006 0.00
KHLG - Graphics and Web Design KHLG.0003 80.00
KHLG - IWB Training KHLG.5001 0.00
KHLG - Promethean Board Relocation KHLG.5002 0.00
KHLG - Service Contract (10/01/19 - 09/30/20) KHLG.6001 0.00
KHLG - Thermal Scanner Install KHLG.7001 0.00
KHLG - Thermal Scanner Install KHLG.7002 0.00
KHLG Standard Service Contract Hour KHLG.6001 110.00
Standard Service 2021 KHLG.4001 110.00
Standard Service 2021 DSIG.4059 150.00
Thermal Scanner Support Service 2021 DSIG.4062 0.00
Warranty Support DSIG.0133 0.00
Warranty Support DSIG.0101 0.00

Contracts/Projects

Description Charge Code Month/Year Total Hours Total Hours Used Remaining Hours
Digital Signage Setup & Basic Training
KHLG.4006 3 0 3
Promethean Board Relocation
KHLG.5002 6 0 6
Thermal Scanner Install
KHLG.7002 2 0 2
Thermal Scanner Install
KHLG.7001 4 0 4
Consulting Services
KHLG.4002 1200 117 1,083
IWB Training
KHLG.5001 8 3 5
Note: indicates as Active; indicates as Inactive; indicates as Shared Contract

Tracking

Contact Person Activation Date Expiration Date Assigned

Calendar


Created by: Jessica Limo | 02/21/2019 05:59 am
Last Updated by: Jessica Limo | 04/10/2019 03:35 am