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Morrico Equipment (No Terms)
197 Ypao Road  
Tamuning,  Guam 
Guam 96913

Quick Stats

Contacts

Contracts/Projects

Hourly Rates

Notes

Notes

# Notes Date/Time Added Date/Time Modified

Work Order

# Customer
Work Requested
Scheduled Date/Time Technician Status
W39515
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle cannot see the network drives
06/30/2022
01:45 pm
Chu Hsieh
Service Completed
W39514
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Michelle called and need assistance to add the network drives to new domain.
06/30/2022
09:32 am
Chu Hsieh
Invoiced
Inv#: 030697
W39513
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle can't connect via VPN to Morrico's office
06/29/2022
01:45 pm
Chu Hsieh
Invoiced
Inv#: 030696
W39511
Service Contract
Onsite
Torgun Smith
Work Requested:
Torgun called that Ak did some sort of migration 6/28/22 noon and now users on network unable to access EBS.
06/29/2022
09:00 am
Chu Hsieh
Invoiced
Inv#: 030695
W39485
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Michelle have problem printing from PDF reader
06/14/2022
10:30 am
Chu Hsieh
Closed
W39467
Service Contract
Onsite
Alma Dimla
Work Requested:
Service laptop SRVC-12 unable to connect to ebs-sqlsrv
06/08/2022
09:30 am
Chu Hsieh
Closed
W39463
Service Contract
Inhouse
Alma Dimla
Work Requested:
Install user ID on EBS
06/07/2022
02:43 pm
Kevin Hsueh
Closed
W39379
Service Contract
Remote
Michelle Bordallo
Work Requested:
Unable to access EBS
05/14/2022
07:00 pm
Chu Hsieh
Invoiced
Inv#: 030610
W39378
Service Contract
Onsite
Rene Molinos
Work Requested:
IP address change
05/14/2022
12:00 pm
Chu Hsieh
Invoiced
Inv#: 030609
W39377
Service Contract
Remote
Rene Molinos
Work Requested:
Preparation on IP address change
05/13/2022
11:00 am
Chu Hsieh
Closed
W39376
Service Contract
Onsite
Guz deGuzman
Work Requested:
Network IP Change
05/14/2022
12:00 pm
Kevin Hsueh
Invoiced
Inv#: 030608
W39356
Service Contract
Remote
Mary Rose Real
Work Requested:
Configure mobile numbers and forwarding rules for Jesse Munoz and Paul Eustaquio.
05/09/2022
08:30 am
Kevin Hsueh
Closed
W39338
Service Contract
Remote
Mary Rose Real
Work Requested:
Provision 2 IP Phones. Change name on 1 extension.
05/02/2022
03:30 pm
Kevin Hsueh
Closed
W39229
Service Contract
Remote
Mary Rose Real
Work Requested:
Create new extension for Dawn Pilarca
03/21/2022
09:00 am
Kevin Hsueh
Invoiced
Inv#: 030485
W39214
Service Contract
Inhouse
Alma Dimla
Work Requested:
CNH SOFTWARE UPDATE on laptop other equipment 3
03/15/2022
11:00 am
Charles Rafanan
Invoiced
Inv#: 030474
W39200
Service Contract
Remote
Michelle Taisague
Work Requested:
Troubleshoot Low Disk Space Error
03/09/2022
08:30 am
Kevin Hsueh
Invoiced
Inv#: 030465
W39195
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Install 1TB SATA HDD on failed server (appsrv)
03/07/2022
03:30 pm
Chu Hsieh
Invoiced
Inv#: 030461
W39193
Service Contract
Remote
Alice Dela Cruz
Work Requested:
Check 3CX
03/07/2022
08:45 am
Kevin Hsueh
Closed
W39180
Service Contract
Onsite
Rene Molinos
Work Requested:
Issues with camera and phone
03/01/2022
01:30 pm
Chu Hsieh
Closed
W39178
Service Contract
Remote
Torgun Smith
Work Requested:
Torgun reported not receive emails form itftennis.com.
03/01/2022
09:45 am
Chu Hsieh
Closed
W39155
After Hours
Remote
Ross Morrison
Work Requested:
Ross is in Saipan and could not connect to Morrico's VPN
02/20/2022
01:00 pm
Chu Hsieh
Invoiced
Inv#: 030425
W39110
Inhouse Alma Dimla
Work Requested:
Angel came by to drop-off the laptop from work order W391109
02/01/2022
08:30 am
Kevin Hsueh
Invoiced
Inv#: 030398
W39109
Service Contract
Inhouse
Alma Dimla
Work Requested:
Troubleshoot Alma's Laptop
01/28/2022
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 030393
W39105
Service Contract
Remote
Alma Dimla
Work Requested:
Troubleshoot Alma's RDP issues. Create new email account.
01/27/2022
01:30 pm
Kevin Hsueh
Invoiced
Inv#: 030392
W39072
Service Contract
Remote
Michelle Taisague
Work Requested:
Troubleshoot Mitch's Workstation
01/14/2022
02:00 pm
Kevin Hsueh
Closed
W39063
Service Contract
Onsite
Alma Dimla
Work Requested:
Update MS Office on Alma and Darren
01/11/2022
01:30 pm
Chu Hsieh
Closed
W39000
Service Contract
Remote
Michelle Bordallo
Work Requested:
Guz from AK request to confirm draft drawing of server and network devices created by Inchscape.
12/16/2021
10:30 am
Chu Hsieh
Invoiced
Inv#: 030298
W38995
Service Contract
Remote
Rene Molinos
Work Requested:
Provision IP Phone for Darren
12/14/2021
10:00 am
Kevin Hsueh
Invoiced
Inv#: 030292
W38990
Service Contract
Onsite
Rene Molinos
Work Requested:
Install Office 365 on Darren PC. Check Label printer at parts.
12/14/2021
09:00 am

Invoiced
Inv#: 030285
W38987
Inhouse Alma Dimla
Work Requested:
Troubleshoot qty. 3 laptops
12/14/2021
09:00 am
Charles Rafanan
Invoiced
Inv#: 030295
W38979
Service Contract
Remote
Allan Morrison
Work Requested:
export Allan's Morricoequipment.com email and import to new mailbox allan@mataistreet.com.
12/07/2021
04:00 pm
Chu Hsieh
Invoiced
Inv#: 030281
W38958
Service Contract
Remote
Allan Morrison
Work Requested:
Export Allan's Exchange Email and setup exchange to forward incoming emails to new email address
12/04/2021
09:00 am
Chu Hsieh
Invoiced
Inv#: 030272
W38947
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Meeting with Guz (AK) and Michelle
12/01/2021
09:30 am
Chu Hsieh
Closed
W38946
Inhouse Alma Dimla
Work Requested:
T0453 - Touchpad/ mouse hard to navigate - gets stuck T0514 - Copy EBS Program from T0453
12/01/2021
02:00 pm
Charles Rafanan
Closed
W38942
Service Contract
Remote
Michelle Bordallo
Work Requested:
Project Morrico IT Kick Off with AK
11/30/2021
03:00 pm
Chu Hsieh
Invoiced
Inv#: 030263
W38941
Service Contract
Remote
Allan Morrison
Work Requested:
Setup Allan new Exchange account and DNS services
11/30/2021
01:00 pm
Chu Hsieh
Invoiced
Inv#: 030262
W38933
Service Contract
Remote
Allan Morrison
Work Requested:
Work on creating new internet domain
11/29/2021
10:00 am
Chu Hsieh
Invoiced
Inv#: 030254
W38928
Inhouse Alma Dimla
Work Requested:
Drop off the charger for the laptop
11/23/2021
08:48 am
Kevin Hsueh
Void
W38926
Inhouse Alma Dimla
Work Requested:
Configure laptops Requesting for the following services to be done on tech laptops: T0489: take the keyboard from damaged laptop (Brandon) and install on this laptop. T0507: setup laptop for this tech number T0514: reinstall and setup EBS
11/22/2021
01:30 pm
Charles Rafanan
Invoiced
Inv#: 030232
W38921
Service Contract
Onsite
Rene Molinos
Work Requested:
Install and configure NVR
11/19/2021
10:00 am
Chu Hsieh
Closed
W38913
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Replace batteries on a few UPS
11/17/2021
05:00 pm
Chu Hsieh
Invoiced
Inv#: 030221
W38902
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Replace UPS batteries
11/16/2021
05:00 pm
Chu Hsieh
Void
W38901
Inhouse Alma Dimla
Work Requested:
Some keys on the keyboard is not working
11/15/2021
11:29 am
Chu Hsieh
Closed
W38890
Service Contract
Remote
Rene Molinos
Work Requested:
Configure email forwarding
11/09/2021
04:00 pm
Kevin Hsueh
Closed
W38889
Service Contract
Remote
Rene Molinos
Work Requested:
Configure email forwarding.
11/09/2021
04:00 pm
Kevin Hsueh
Void
W38870
Service Contract
Remote
Michelle Bordallo
Work Requested:
archive Ross' mailbox. He had exceeded 50GB limit
11/02/2021
02:00 pm
Chu Hsieh
Closed
W38853
Service Contract
Remote
Torgun Smith
Work Requested:
Renew and rekey SSL certrificate for remote.morricoequipment.com
10/25/2021
12:00 pm
Chu Hsieh
Invoiced
Inv#: 030187
W38852
Service Contract
Remote
Rene Molinos
Work Requested:
Configure Exchange Email Forwarding
10/25/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 030186
W38851
Service Contract
Inhouse
Michelle Taisague
Work Requested:
Customer spoke with Kevin, before drop-off
10/27/2021
09:30 am
Kevin Hsueh
Invoiced
Inv#: 030191
W38845
Service Contract
Remote
Michelle Bordallo
Work Requested:
Download and install Foresight Intelligence Update.
10/21/2021
08:30 am
Kevin Hsueh
Invoiced
Inv#: 030166
W38837
Service Contract
Onsite
Mary Rose Real
Work Requested:
Setup new Xerox printer in Rental Office. Install Allison software on tech laptop.
10/18/2021
09:00 am
Kevin Hsueh
Invoiced
Inv#: 030155
W38825
Service Contract
Remote
Rene Molinos
Work Requested:
Forward Ed's emails to Rene. Extension 210 set display name to Joshua Ungacta. Add extension 210 and 230 to backup operators ring group.
10/08/2021
04:30 pm
Kevin Hsueh
Closed
W38820
Service Contract
Onsite
Vincent Taijeron
Work Requested:
Troubleshoot 3 tech laptops
10/07/2021
09:30 am
Kevin Hsueh
Closed
W38805
Service Contract
Onsite
Rene Molinos
Work Requested:
Check network at front desk and Ross PDF issues.
09/30/2021
10:30 am
Chu Hsieh
Invoiced
Inv#: 030140
W38778
Service Contract
Remote
Rene Molinos
Work Requested:
Create new profile for Joshua Ungacta.
09/20/2021
08:30 am
Kevin Hsueh
Invoiced
Inv#: 030083
W38761
Inhouse Rene Molinos
Work Requested:
Running slow, lagging
09/13/2021
10:00 am
Kevin Hsueh
Invoiced
Inv#: 030071
W38759
Inhouse Alma Dimla
Work Requested:
Update EST Software
09/13/2021
08:52 am
Kevin Hsueh
Invoiced
Inv#: 030070
W38742
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Inventory of all Morrico office computers.
09/07/2021
09:30 am
Kevin Hsueh
Closed
W38740
Service Contract
Onsite
Alma Dimla
Work Requested:
Troubleshoot EST Software.
09/02/2021
01:30 pm
Kevin Hsueh
Closed
W38732
Service Contract
Remote
Michelle Bordallo
Work Requested:
Create new user profile.
08/31/2021
10:30 am
Kevin Hsueh
Invoiced
Inv#: 030057
W38722
Service Contract
Remote
Alma Dimla
Work Requested:
Troubleshoot DPA5 driver on OE 3 Laptop
08/27/2021
10:00 am
Kevin Hsueh
Invoiced
Inv#: 030041
W38709
Service Contract
Remote
Allan Morrison
Work Requested:
issues connecting to Microsoft TEAMS
08/23/2021
09:30 am
Chu Hsieh
Invoiced
Inv#: 030013
W38704
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle unable to delete or receive emails on Outlook
08/19/2021
02:20 pm
Chu Hsieh
Invoiced
Inv#: 030006
W38701
Service Contract
Remote
Allan Morrison
Work Requested:
Check SentinelOne reporting infection and cancel Malwarebytes
08/18/2021
04:00 pm
Chu Hsieh
Closed
W38699
Service Contract
Inhouse
Alma Dimla
Work Requested:
Set up computers
08/24/2021
03:30 pm
Kevin Hsueh
Invoiced
Inv#: 030037
W38684
Service Contract
Onsite
Michelle Bordallo
Work Requested:
No internet and phone services
08/12/2021
08:00 am
Chu Hsieh
Closed
W38648
Service Contract
Remote
Rene Molinos
Work Requested:
Rene reported Mitch PC's Office365 subscription expired.
07/27/2021
10:00 am
Chu Hsieh
Invoiced
Inv#: 029974
W38633
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Troubleshoot Receptionist Workstation
07/20/2021
03:30 pm
Kevin Hsueh
Invoiced
Inv#: 029967
W38630
Onsite Rene Molinos
Work Requested:
Terminate and trace cables
07/20/2021
09:30 am
Meryll Cruz
Closed
W38627
Service Contract
Onsite
Rene Molinos
Work Requested:
Configure SonicWALL TZ470. Deliver and setup onsite this afternoon.
07/19/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029950
W38617
Service Contract
Inhouse
Alma Dimla
Work Requested:
Troubleshoot laptop
07/13/2021
02:49 pm
Kevin Hsueh
Invoiced
Inv#: 029938
W38600
Service Contract
Remote
Rene Molinos
Work Requested:
Troubleshoot Rene's MS Office.
07/07/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029929
W38599
Service Contract
Inhouse
Alma Dimla
Work Requested:
Set-up laptop for new tech
07/08/2021
10:30 am
Kevin Hsueh
Invoiced
Inv#: 029935
W38597
Service Contract
Remote
Torgun Smith
Work Requested:
setup backup
07/06/2021
11:30 am
Chu Hsieh
Closed
W38591
Inhouse Michelle Bordallo
Work Requested:
Install SSD and Windows 10
07/02/2021
10:00 am
Meryll Cruz
Closed
W38590
Service Contract
Remote
Michelle Bordallo
Work Requested:
Install Foresight Intelligence update 5.21.611 (KB05010014.exe).
07/02/2021
09:30 am
Kevin Hsueh
Closed
W38584
Inhouse Alma Dimla
Work Requested:
POC spoke with Kevin for details
07/01/2021
09:00 am
Kevin Hsueh
Closed
W38580
Service Contract
Onsite
Michelle Bordallo
Work Requested:
setup 3cxsrv
06/29/2021
01:00 pm
Kevin Hsueh
Invoiced
Inv#: 029919
W38578
Service Contract
Onsite
Michelle Bordallo
Work Requested:
3cx not working
06/29/2021
09:00 am
Chu Hsieh
Invoiced
Inv#: 029917
W38574
Service Contract
Onsite
Alma Dimla
Work Requested:
Deliver and setup 2 new tech laptops. Update New Holland Software. Check Patrick's outlook issues.
06/28/2021
09:30 am
Kevin Hsueh
Invoiced
Inv#: 029915
W38545
Service Contract
Onsite
Mary Rose Real
Work Requested:
Removr Office 2007 and install Office365
06/16/2021
09:45 am
Chu Hsieh
Invoiced
Inv#: 029876
W38538
Service Contract
Remote
Mary Rose Real
Work Requested:
Michelle reported MaryRose not receiving emails from users on same network
06/14/2021
04:30 pm
Chu Hsieh
Invoiced
Inv#: 029874
W38530
Inhouse Rene Molinos
Work Requested:
Setup qty. 2 laptops
06/18/2021
10:00 am
Meryll Cruz
Invoiced
Inv#: 029883
W38527
Service Contract
Remote
Michelle Bordallo
Work Requested:
issues with Office365 activation
06/08/2021
10:00 am
Chu Hsieh
Closed
W38515
Service Contract
Remote
Rene Molinos
Work Requested:
Update MS Office 365 account billing information. Provision 2 IP Phones.
06/03/2021
09:30 am
Kevin Hsueh
Closed
W38510
Service Contract
Remote
Rene Molinos
Work Requested:
Update email forwarding settings
06/02/2021
01:30 pm
Kevin Hsueh
Closed
W38495
Service Contract
Remote
Rene Molinos
Work Requested:
Rene and Alma reported their customer's emails are getting rejected.
05/25/2021
10:30 am
Chu Hsieh
Invoiced
Inv#: 029842
W38470
Service Contract
Remote
Michelle Bordallo
Work Requested:
Remotely setup VPN access via mifi for Vivian
05/12/2021
03:30 pm
Chu Hsieh
Invoiced
Inv#: 029802
W38463
Service Contract
Remote
Michelle Bordallo
Work Requested:
Issues with Outlook. Typed email body are blank
05/12/2021
09:00 am
Chu Hsieh
Closed
W38461
Inhouse Michelle Bordallo
Work Requested:
Contact Michelle for further information
05/12/2021
02:00 pm
Kevin Hsueh
Closed
W38444
Service Contract
Inhouse
Rene Molinos
Work Requested:
Rene picked up teh Surface Pro yesterday but it was still not working.
05/06/2021
02:00 pm
Kevin Hsueh
Closed
W38440
Inhouse James Agustin
Work Requested:
Install adobe and VPN into Surface Pro
05/04/2021
01:21 pm
DSI Tech
Closed
W38439
Inhouse Rene Molinos
Work Requested:
2 laptops. Surface setup VPN and check browser. Toughbook to update.
05/04/2021
12:27 pm
DSI Tech
Closed
W38434
Service Contract
Onsite
Patrick Chargualaf
Work Requested:
Deliver and setup Patrick's Lenovo Laptop.
04/30/2021
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 029784
W38429
Inhouse Alma Dimla
Work Requested:
Prep new Laptop
04/28/2021
12:34 pm
DSI Tech
Invoiced
Inv#: 029783
W38428
Service Contract
Onsite
Alma Dimla
Work Requested:
Install PC Service Tool on OE1 Laptop.
04/28/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029780
W38414
Service Contract
Onsite
Alma Dimla
Work Requested:
Install IFAK 5.3 Link on OE1 Laptop.
04/26/2021
09:30 am
Meryll Cruz
Invoiced
Inv#: 029760
W38392
Service Contract
Remote
Rene Molinos
Work Requested:
Troubleshoot Emails
04/06/2021
09:00 am
Kevin Hsueh
Invoiced
Inv#: 029735
W38390
Inhouse Alma Dimla
Work Requested:
Wifi dropping on laptop
04/15/2021
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 029734
W38385
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Setup James to access Roland's emails. Transfer contacts to James from Roland's exchange profile.
04/16/2021
10:00 am
Kevin Hsueh
Invoiced
Inv#: 029732
W38382
Service Contract
Inhouse
Ross Morrison
Work Requested:
recover data from 16GB SDCARD
04/12/2021
01:00 pm
Chu Hsieh
Invoiced
Inv#: 029723
W38361
Service Contract
Remote
Rene Molinos
Work Requested:
Create new account for Katrina Cruz
04/06/2021
09:00 am
Kevin Hsueh
Invoiced
Inv#: 029709
W38356
Service Contract
Remote
Michelle Bordallo
Work Requested:
Install Sonicwall Hosted Email Security services
04/05/2021
03:00 am
Chu Hsieh
Invoiced
Inv#: 029708
W38347
Service Contract
Remote
Rene Molinos
Work Requested:
Troubleshoot emails
04/01/2021
12:30 pm
Kevin Hsueh
Closed
W38341
Service Contract
Inhouse
James Agustin
Work Requested:
Setup Surface Pro
03/30/2021
03:53 pm
Kevin Hsueh
Invoiced
Inv#: 029713
W38314
Service Contract
Inhouse
Michelle Bordallo
Work Requested:
Troubleshoot Lenovo IdeaPad U430 Touch
03/18/2021
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029662
W38311
Service Contract
Onsite
Rene Molinos
Work Requested:
1. change use of tech laptop from T0477 to T0499 (Alma) 2. Check programming tool connection on diagnostic laptop 1 and 2 (Alma) 3. set PDF signature for Vince PC 4. update Vince phone name and set forward calls to cell# 483-0168 5. install program for warehouse parts labeler printer 6. check Ross Peredo PC for website access issue
03/17/2021
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 029657
W38296
Service Contract
Remote
Michelle Bordallo
Work Requested:
Install Exchange 2010 Patch
03/15/2021
10:30 am
Chu Hsieh
Invoiced
Inv#: 029650
W38295
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Preventive maintenance on 3CX system. Reset all user passwords
03/15/2021
11:00 am
Melissa Dimla
Invoiced
Inv#: 029649
W38284
Service Contract
Remote
Allan Morrison
Work Requested:
Various issue on Allan's laptop
03/10/2021
10:30 am
Chu Hsieh
Invoiced
Inv#: 029638
W38282
After Hours
Remote
Rene Molinos
Work Requested:
Rene reported no new emails flowing in
03/10/2021
06:30 am
Chu Hsieh
Invoiced
Inv#: 029637
W38267
Service Contract
Remote
Rene Molinos
Work Requested:
Create new user profile for Vincent Taijeron
03/02/2021
10:00 am
Kevin Hsueh
Closed
W38260
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle reported unable to print and issue accessing skype
02/26/2021
03:00 pm
Chu Hsieh
Invoiced
Inv#: 029625
W38250
Service Contract
Inhouse
Michelle Bordallo
Work Requested:
System running very slow
02/17/2021
10:00 am
Chu Hsieh
Closed
W38238
Service Contract
Inhouse
Torgun Smith
Work Requested:
Re-installed macOS
02/12/2021
09:48 am
Meryll Cruz
Closed
W38227
Inhouse Alma Dimla
Work Requested:
Please refer to Alma for service request
02/09/2021
11:59 am
Kevin Hsueh
Closed
W38196
Service Contract
Remote
Rene Molinos
Work Requested:
Create 2 new user profiles.
01/25/2021
10:00 am
Kevin Hsueh
Closed
W38184
Service Contract
Remote
Rene Molinos
Work Requested:
Create new user profile for Ross Peredo
01/19/2021
01:00 pm
Kevin Hsueh
Closed
W38165
Service Contract
Inhouse
Alma Dimla
Work Requested:
Install Skype
01/11/2021
11:53 am
Kevin Hsueh
Closed
W38163
Service Contract
Inhouse
Alma Dimla
Work Requested:
Troubleshoot Andy's Skype access. Set tech ID T0493 on EBS.
01/08/2021
02:00 pm
Kevin Hsueh
Closed
W38130
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle called Ross (in New Zealand) is having issues connecting to VPN
12/22/2020
08:30 am
Chu Hsieh
Invoiced
Inv#: 029495
W38129
Service Contract
Remote
Rene Molinos
Work Requested:
no internet or email since yesterday afternoon
12/22/2020
07:00 am
Chu Hsieh
Closed
W38122
Service Contract
Inhouse
Alma Dimla
Work Requested:
David's Machine - Mouse doesnt work. Now they tried with external mouse and it worked for a while but now it doesnt work. Andy's Machine - Per Alma, she said Kevin is aware of this issue with EBS Software. Andy also said that internet doesnt work when using Skype.
12/28/2020
12:00 pm
Kevin Hsueh
Invoiced
Inv#: 029516
W38095
Onsite Michelle Bordallo
Work Requested:
Setup timeclock
12/04/2020
01:00 pm
Chu Hsieh
Closed
W38081
Service Contract
Remote
Mary Rose Real
Work Requested:
Setup Mercel to connect to VPN
12/01/2020
10:35 am
Chu Hsieh
Void
W38079
Service Contract
Onsite
Alma Dimla
Work Requested:
Work with EBS Support to deploy EBS to tech laptop.
12/01/2020
08:30 am
Kevin Hsueh
Closed
W38074
Service Contract
Inhouse
Alma Dimla
Work Requested:
Update with guidelines from EBS. Alma sent Kevin an email regarding this.
11/24/2020
03:20 pm
Kevin Hsueh
Closed
W38033
Service Contract
Remote
Rene Molinos
Work Requested:
Not receiving external emails
11/07/2020
10:00 am
Chu Hsieh
Invoiced
Inv#: 029428
W38024
Service Contract
Remote
Rene Molinos
Work Requested:
Rene reported emails from Fftaitague@gpagwa.com are getting rejected.
11/03/2020
04:30 pm
Chu Hsieh
Closed
W38020
Service Contract
Remote
Michelle Bordallo
Work Requested:
Setup VPN on Ross' laptop
11/02/2020
03:00 pm
Chu Hsieh
Closed
W37992
Service Contract
Remote
Alma Dimla
Work Requested:
Create new user profile reception and migrate Mericel profile to reception
10/26/2020
11:00 am
Chu Hsieh
Invoiced
Inv#: 029404
W37984
Service Contract
Inhouse
Alma Dimla
Work Requested:
Fuso software update - truck 3 laptop
10/26/2020
09:34 am
Kevin Hsueh
Invoiced
Inv#: 029403
W37952
Service Contract
Inhouse
Alma Dimla
Work Requested:
Alma said Kevin is informed of the issue
10/19/2020
03:05 pm
Kevin Hsueh
Invoiced
Inv#: 029376
W37948
Service Contract
Inhouse
Michelle Bordallo
Work Requested:
Reprep Torgun's old laptop for Mary Rose to use remotely
10/15/2020
03:30 pm
Chu Hsieh
Invoiced
Inv#: 029359
W37937
Service Contract
Remote
Michelle Bordallo
Work Requested:
Generate and send 3CX Welcome Email to Saylee and Francis
10/13/2020
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 029359
W37925
Service Contract
Remote
Rene Molinos
Work Requested:
remote setup VPN access for Saylee and Francis whom will be working from home
10/09/2020
02:00 pm
Chu Hsieh
Closed
W37920
Service Contract
Remote
Michelle Bordallo
Work Requested:
Upgrade Foresight Intelligence.
10/08/2020
11:00 am
Kevin Hsueh
Closed
W37911
Service Contract
Onsite
Alma Dimla
Work Requested:
Work with Alma to inventory all currently used software on tech laptops. Need to determine if software updates will support windows 7 or windows 10.
10/07/2020
10:00 am
Kevin Hsueh
Closed
W37891
Service Contract
Remote
Allan Morrison
Work Requested:
Unable to connect to wifi at hotel
10/03/2020
11:47 am
Chu Hsieh
Closed
W37867
Service Contract
Inhouse
Alma Dimla
Work Requested:
Keyboard issue
09/29/2020
05:18 pm
Kevin Hsueh
Invoiced
Inv#: 029337
W37856
Service Contract
Inhouse
Alma Dimla
Work Requested:
Check for updates on inside software. Sometimes it shuts down computer when in use.
09/28/2020
08:45 am
Kevin Hsueh
Invoiced
Inv#: 029328
W37826
Inhouse Alma Dimla
Work Requested:
Software update (X-Entry)
09/21/2020
10:48 am
Kevin Hsueh
Closed
W37818
Service Contract
Remote
Mary Rose Real
Work Requested:
Unable to access Kronos
09/17/2020
07:51 pm
Chu Hsieh
Closed
W37795
Service Contract
Remote
Rene Molinos
Work Requested:
Create new accounts for 2 new employees.
09/14/2020
10:00 am
Kevin Hsueh
Closed
W37771
Service Contract
Remote
Rene Molinos
Work Requested:
Add Saylee to Rental email distribution group. Forward Terrence's emails to Rene.
09/04/2020
03:30 pm
Kevin Hsueh
Closed
W37739
Service Contract
Remote
Michelle Bordallo
Work Requested:
Troubleshoot Chrissie's Excel issues.
08/24/2020
12:30 pm
Kevin Hsueh
Closed
W37699
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle reported Ross having issues connecting to Outlook Web Access from outside the office
08/06/2020
08:30 am
Chu Hsieh
Invoiced
Inv#: 029174
W37693
Service Contract
Onsite
Alma Dimla
Work Requested:
troubleshoot MBE software
08/06/2020
02:30 pm
Kevin Hsueh
Closed
W37671
Service Contract
Inhouse
Alma Dimla
Work Requested:
Download and install EST 9.3.0.0 Software on OE Laptop.
07/27/2020
04:30 pm
Kevin Hsueh
Invoiced
Inv#: 029185
W37662
Service Contract
Onsite
Alma Dimla
Work Requested:
- troubleshoot MBE software
07/27/2020
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 029184
W37646
Service Contract
Onsite
Alma Dimla
Work Requested:
troubleshoot the MBE software
07/22/2020
11:00 am
Kevin Hsueh
Invoiced
Inv#: 029160
W37642
Service Contract
Onsite
Michelle Bordallo
Work Requested:
install anti-virus
07/20/2020
11:30 am
Elser Edward
Invoiced
Inv#: 029156
W37635
Service Contract
Onsite
Alma Dimla
Work Requested:
Install SentinelOne anti virus.
07/17/2020
10:00 am
Elser Edward
Invoiced
Inv#: 029154
W37632
Onsite Alma Dimla
Work Requested:
1. attached pdf 2. install anti-virus on michelle's laptop
07/17/2020
10:00 am
Kevin Hsueh
Invoiced
Inv#: 029152
W37612
Service Contract
Onsite
Rene Molinos
Work Requested:
Check front desk IP Phone
07/09/2020
08:00 am
Kevin Hsueh
Closed
W37604
Service Contract
Remote
Michelle Bordallo
Work Requested:
Impliment new 3CX 2020 AA recordings in Call Flow.
07/07/2020
08:30 am
Kevin Hsueh
Closed
W37601
Service Contract
Onsite
Michelle Bordallo
Work Requested:
install antivirus
07/10/2020
10:00 am
Elser Edward
Invoiced
Inv#: 029129
W37595
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Record: Holiday *Thank you for calling Morrico Equipment & Trashco Guam, our office is closed today in observance of the holiday, if you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Daily operation * Thank you for calling Morrico Equipment & Trashco Guam, If you know your party's extension you may dial it at anytime or press 0 for the operator. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Service line * Welcome to the Morrico equipment service line, to leave a message press 1, to speak to someone press 2. ● For Genette press- 1 ● For Jean press- 2 ● For Francis press- 3 ● For Abi press- 4 ● For Alma press- 5 ● For Parts press- 6 For the operator press 0 or press 9 to go back to the main menu. Daily after 5, Saturdays after 12 p.m., Sundays * Thank you for calling Morrico Equipment & Trashco Guam, our office is now closed. If you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message.
07/06/2020
10:00 am
Kevin Hsueh
Void
W37590
Service Contract
Onsite
Rene Molinos
Work Requested:
- Allison software that was installed Monday is not working.
07/02/2020
01:30 pm
Kevin Hsueh
Closed
W37570
Service Contract
Onsite
Alma Dimla
Work Requested:
The Allison software is expected to be available on Monday, 06/29, for install on diagnostic laptop
06/29/2020
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 029105
W37556
Service Contract
Remote
Rene Molinos
Work Requested:
Configure Robert Maher email (Robert@morricoequipment.com) to forward all emails to Rene@morricoequipment.com
06/19/2020
08:30 am
Kevin Hsueh
Invoiced
Inv#: 029074
W37549
Service Contract
Inhouse
Rene Molinos
Work Requested:
Install new PSU on Lenovo ThinkCentre E73
06/17/2020
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 029063
W37534
Service Contract
Onsite
Paul Kirkland
Work Requested:
delete the Tech database on the laptop and have the system recreate an empty one POC: Pamela McGaffin - Attached are the instructions to delete the database. If you have any issues, please email or text me at 713-805-3944.
06/18/2020
02:00 pm
Kevin Hsueh
Void
W37530
Service Contract
Remote
Alma Dimla
Work Requested:
Email not working
06/15/2020
03:00 pm
Chu Hsieh
Invoiced
Inv#: 029056
W37511
Service Contract
Remote
Allan Morrison
Work Requested:
unable to access pay.guam.gov from Australia
06/10/2020
04:30 pm
Chu Hsieh
Invoiced
Inv#: 029045
W37495
Service Contract
Onsite
Alma Dimla
Work Requested:
Will have to wait for Morrico to get new StartKey. Activate StartKey and finish installation
06/09/2020
10:00 am
Chu Hsieh
Invoiced
Inv#: 029042
W37494
Service Contract
Onsite
Rene Molinos
Work Requested:
troubleshoot tech laptops
06/10/2020
08:30 am
Kevin Hsueh
Void
W37486
Service Contract
Onsite
Rene Molinos
Work Requested:
- Install USB update for Fuso Diagnostic Laptop, POC: Alma • Aaron PC still on Temp user status, unable to pin shortcuts on desktop • Bob PC browser issue
06/08/2020
03:00 pm
Chu Hsieh
Invoiced
Inv#: 029039
W37480
Service Contract
Onsite
Rene Molinos
Work Requested:
Work with EBS to troubleshoot software issues.
06/05/2020
08:30 am
Kevin Hsueh
Invoiced
Inv#: 029034
W37479
Service Contract
Remote
Torgun Smith
Work Requested:
Torgun's father's Facebook was hacked.
06/04/2020
05:00 pm
Chu Hsieh
Closed
W37457
Service Contract
Inhouse
Rene Molinos
Work Requested:
Troubleshoot wifi connection. Clone service laptop (T0471) to SSD and install SSD to Service laptop (SRVC-11)
05/27/2020
09:00 am
Elser Edward
Invoiced
Inv#: 029024
W37456
Service Contract
Onsite
Michelle Bordallo
Work Requested:
setup new MS Surface Pro 7 tablet for Michelle
05/28/2020
10:30 am
Chu Hsieh
Invoiced
Inv#: 029013
W37454
Service Contract
Remote
Allan Morrison
Work Requested:
Unable to connect to Morrico VPN and also can't find the files on email.
05/27/2020
04:00 pm
Chu Hsieh
Invoiced
Inv#: 029011
W37453
Service Contract
Inhouse
Rene Molinos
Work Requested:
Install update
05/27/2020
04:30 pm
Kevin Hsueh
Void
W37449
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot various laptops and desktops.
05/26/2020
02:00 pm
Elser Edward
Invoiced
Inv#: 029023
W37448
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot various workstations and laptops.
05/26/2020
02:00 pm
Kevin Hsueh
Void
W37418
Service Contract
Remote
Michelle Bordallo
Work Requested:
Service requested by Michelle for installing Acrobat and map network drives. Setup back for Torgun
05/18/2020
10:30 am
Chu Hsieh
Invoiced
Inv#: 028986
W37417
Service Contract
Remote
Michelle Bordallo
Work Requested:
Setup spare system for Michelle
05/15/2020
05:00 pm
Chu Hsieh
Invoiced
Inv#: 028975
W37413
Service Contract
Onsite
Rene Molinos
Work Requested:
Genette unable to open excel and word files
05/14/2020
11:00 am
Chu Hsieh
Void
W37412
Service Contract
Onsite
Rene Molinos
Work Requested:
Genette unable to open excel and word files
05/14/2020
11:00 am
Chu Hsieh
Closed
W37401
Service Contract
Onsite
Alma Dimla
Work Requested:
Check diagnostic tool connection, Check Alma's laptop, Setup Vernon's profile.
05/12/2020
02:00 pm
Kevin Hsueh
Closed
W37377
Inhouse Torgun Smith
Work Requested:
Check laptop after being wet
04/24/2020
11:18 am
Chu Hsieh
Invoiced
Inv#: 028935
W37359
Service Contract
Remote
Ross B. Morrison
Work Requested:
Ross called having issues opening PDF files to print from Outlook 365
04/16/2020
12:15 pm
Chu Hsieh
Closed
W37356
Service Contract
Remote
Michelle Bordallo
Work Requested:
Ross having problem printing pdf
04/10/2020
10:04 am
Chu Hsieh
Closed
W37353
Service Contract
Remote
Rene Molinos
Work Requested:
Provision new IP Phone for Jean Flores
04/09/2020
08:30 am
Kevin Hsueh
Closed
W37347
Service Contract
Inhouse
Torgun Smith
Work Requested:
Check DVR. No display
04/07/2020
10:00 am
Chu Hsieh
Closed
W37334
Service Contract
Remote
Rene Molinos
Work Requested:
Provision IP Phones for Extension 290 (Elison) and Extension 730 (Francis)
03/27/2020
11:00 am
Kevin Hsueh
Invoiced
Inv#: 028894
W37332
Service Contract
Remote
Mary Rose Real
Work Requested:
Mary Rose reported unable to connect to VPN and RDP
03/26/2020
03:30 pm
Chu Hsieh
Invoiced
Inv#: 028893
W37326
Service Contract
Remote
Torgun Smith
Work Requested:
setup vpn and rdp access for mary rose who is philippine
03/25/2020
10:30 am
Chu Hsieh
Invoiced
Inv#: 028889
W37317
Service Contract
Remote
Torgun Smith
Work Requested:
remote support to setup Torgun's pop3 email accounts, wifi and Silverlight. Check email issues that people are receiving copies that are not on the email list.
03/20/2020
03:00 pm
Chu Hsieh
Invoiced
Inv#: 028871
W37306
Service Contract
Inhouse
Torgun Smith
Work Requested:
Transfer data from old X1 laptop to new SurfacePro
03/17/2020
01:30 pm
Chu Hsieh
Invoiced
Inv#: 028862
W37303
Service Contract
Inhouse
Torgun Smith
Work Requested:
setup Torgun's new Surface pro
03/13/2020
03:00 pm
Chu Hsieh
Invoiced
Inv#: 028859
W37302
Service Contract
Remote
Allan Morrison
Work Requested:
Allan unable to teather his iphone to this laptop
03/06/2020
10:00 am
Chu Hsieh
Invoiced
Inv#: 028858
W37290
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Setup new users and other additional service requests
03/09/2020
03:00 pm
Chu Hsieh
Invoiced
Inv#: 028846
W37282
Service Contract
Remote
Allan Morrison
Work Requested:
Daimler tech require exclusions to the firewall to be set
03/05/2020
10:30 am
Chu Hsieh
Invoiced
Inv#: 028839
W37279
Service Contract
Onsite
Allan Morrison
Work Requested:
Setup Allan lapto
03/03/2020
01:00 pm
Chu Hsieh
Invoiced
Inv#: 028838
W37268
Service Contract
Inhouse
Allan Morrison
Work Requested:
setup Allan's new laptop
02/26/2020
03:00 pm
Chu Hsieh
Invoiced
Inv#: 028831
W37261
Service Contract
Onsite
Rene Molinos
Work Requested:
3CX Refresher Training.
02/26/2020
09:00 am
Kevin Hsueh
Void
W37250
Service Contract
Onsite
Rene Molinos
Work Requested:
Deploy SEP
02/21/2020
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028803
W37247
Service Contract
Remote
Torgun Smith
Work Requested:
Torgun not receiving emails from tennisacademy.com and gntf.org
02/21/2020
09:30 am
Chu Hsieh
Invoiced
Inv#: 028801
W37246
Service Contract
Remote
Allan Morrison
Work Requested:
Possible virus
02/18/2020
03:45 pm
Chu Hsieh
Closed
W37218
Service Contract
Inhouse
Rene Molinos
Work Requested:
Troubleshoot laptops
02/11/2020
02:00 pm
Kevin Hsueh
Closed
W37206
Service Contract
Onsite
Alma Dimla
Work Requested:
Install Diagnostic Link 8.11
02/03/2020
01:30 pm
Kevin Hsueh
Closed
W37202
Service Contract
Onsite
Alma Dimla
Work Requested:
Check CNH PCST Software update issues.
01/30/2020
08:14 am
Kevin Hsueh
Invoiced
Inv#: 028762
W37149
Service Contract
Inhouse
Rene Molinos
Work Requested:
Troubleshoot laptops and clone one of them
01/08/2020
01:00 pm
Kevin Hsueh
Closed
W37137
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot 3 Tech Laptops.
01/03/2020
08:30 am
Kevin Hsueh
Closed
W37130
Service Contract
Onsite
Torgun Smith
Work Requested:
Issues with connecting mobile device to ebs-websrv ecount
12/27/2019
11:45 am
Chu Hsieh
Invoiced
Inv#: 028694
W37121
Service Contract
Onsite
Alma Dimla
Work Requested:
Troubleshoot EBS with support.
12/18/2019
08:00 am
Kevin Hsueh
Invoiced
Inv#: 028676
W37111
Service Contract
Onsite
Alma Dimla
Work Requested:
Deliver and setup tech laptop.
12/12/2019
08:30 am
Kevin Hsueh
Void
W37107
Service Contract
Onsite
Rene Molinos
Work Requested:
Deliver and setup workstation.
12/10/2019
02:30 pm
Kevin Hsueh
Invoiced
Inv#: 028660
W37100
Service Contract
Onsite
Alma Dimla
Work Requested:
Troubleshoot Stacy's workstation
12/09/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 028655
W37097
Service Contract
Inhouse
Rene Molinos
Work Requested:
Reprep Lenovo Workstation and Panasonic Toughbook
12/06/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 028662
W37095
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup 2 new employees on workstations. Troubleshoot various issues.
12/05/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028654
W37081
Service Contract
Onsite
Alma Dimla
Work Requested:
Setup new Insite software on tech laptop
12/02/2019
09:00 am
Kevin Hsueh
Closed
W37069
Service Contract
Onsite
Alma Dimla
Work Requested:
Troubleshoot tech laptop.
11/22/2019
10:00 am
Kevin Hsueh
Invoiced
Inv#: 028624
W37055
Service Contract
Remote
Mary Rose Real
Work Requested:
Re-Provision Extension 360 IP Phone.
11/19/2019
12:00 pm
Kevin Hsueh
Invoiced
Inv#: 028617
W37031
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup Heath's email and network printers.
11/15/2019
03:30 pm
Kevin Hsueh
Invoiced
Inv#: 028605
W37022
Service Contract
Remote
Allan Morrison
Work Requested:
remotely remove Jennifer mailbox from Al's Outlook as it is slowing his laptop. setup share access to HESALES
11/13/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028601
W37021
Service Contract
Remote
Allan Morrison
Work Requested:
Al needs access to Jennifer's mailbox
11/13/2019
11:00 am
Chu Hsieh
Invoiced
Inv#: 028593
W37003
Service Contract
Remote
Rene Molinos
Work Requested:
Forward Jennifer email to Al. Change password. Deleted all partnership relationship for ActiveSync and mobile devices
11/06/2019
06:00 pm
Chu Hsieh
Invoiced
Inv#: 028578
W36996
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup Heath's new computer. Setup new IP Phone for Rene. Check Kami's email.
11/05/2019
03:00 pm
Kevin Hsueh
Closed
W36994
Service Contract
Onsite
Rene Molinos
Work Requested:
Upgrade 3CX Server to Windows 10. Upgrade 3CX to Version 16.
11/04/2019
05:00 pm
Kevin Hsueh
Closed
W36969
Service Contract
Onsite
Torgun Smith
Work Requested:
Renew and install SSL certificate
10/28/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 028557
W36965
Service Contract
Onsite
Rene Molinos
Work Requested:
Backup Exchange drive, upgrade/create 900gb array and restore Exchange database.
10/27/2019
02:50 pm
Chu Hsieh
Invoiced
Inv#: 028555
W36964
Service Contract
Remote
Rene Molinos
Work Requested:
Rene reporting no incoming emails
10/27/2019
01:00 pm
Chu Hsieh
Invoiced
Inv#: 028554
W36957
Service Contract
Onsite
Torgun Smith
Work Requested:
Setup 3CX Phone for Torgun.
10/24/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 028536
W36950
Service Contract
Onsite
Alma Dimla
Work Requested:
Install Haulotte update.
10/22/2019
01:00 pm
Chu Hsieh
Invoiced
Inv#: 028531
W36944
Service Contract
Onsite
Rene Molinos
Work Requested:
Install Serdia license. Change security rights for Heath
10/21/2019
02:30 pm
Chu Hsieh
Closed
W36933
Service Contract
Onsite
Rene Molinos
Work Requested:
FUSO Software Update. Check Robert's laptop. Add exception on AVG to exclude NfwCallScheduler.exe from being deleted.
10/15/2019
01:30 pm
Chu Hsieh
Closed
W36865
Service Contract
Remote
Rene Molinos
Work Requested:
Rene requested to be removed from the email forwarding as Robert Maher had return.
09/23/2019
10:30 am
Chu Hsieh
Invoiced
Inv#: 028471
W36844
Service Contract
Onsite
Rene Molinos
Work Requested:
Various service requests by Rene
09/16/2019
10:00 am
Chu Hsieh
Closed
W36831
Service Contract
Remote
Torgun Smith
Work Requested:
Torgun in Jordan unable to sync Outlook to Exchange
09/10/2019
05:00 pm
Chu Hsieh
Closed
W36816
Service Contract
Onsite
Rene Molinos
Work Requested:
Various issues.
09/06/2019
09:11 am
Chu Hsieh
Closed
W36808
Service Contract
Onsite
Rene Molinos
Work Requested:
Warehouse pc lost trust relation. Alma reported issue with service laptop.
08/30/2019
09:17 am
Chu Hsieh
Invoiced
Inv#: 028431
W36800
Service Contract
Remote
Rene Molinos
Work Requested:
Forward Heath's email to ops@morricoequipment.com
08/28/2019
03:00 pm
Kevin Hsueh
Invoiced
Inv#: 028426
W36784
Service Contract
Onsite
Rene Molinos
Work Requested:
Unable to print to Xerox. Unable to eject to RDX cartridge
08/20/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028393
W36767
Service Contract
Onsite
Rene Molinos
Work Requested:
Mericel pc lost trust relationship with domain.
08/15/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028379
W36759
Service Contract
Inhouse
Michelle Bordallo
Work Requested:
Update hard drive
Chu Hsieh
Invoiced
Inv#: 028366
W36751
Service Contract
Onsite
Alma Dimla
Work Requested:
Install Serdia 2010
08/08/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 028360
W36747
Service Contract
Onsite
Rene Molinos
Work Requested:
Various service request
08/07/2019
01:30 pm
Chu Hsieh
Closed
W36729
Service Contract
Inhouse
Rene Molinos
Work Requested:
Installation: Hard drive and adapter into Lenovo Tower
07/31/2019
09:45 am
Chu Hsieh
Invoiced
Inv#: 028343
W36725
Service Contract
Onsite
Rene Molinos
Work Requested:
Sonicwall junking valid emails.
07/30/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028335
W36708
Service Contract
Onsite
Rene Molinos
Work Requested:
UPS1 beeping
07/24/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028313
W36705
Service Contract
Inhouse
Rene Molinos
Work Requested:
Installation of SSD and HDD to Dell tower
07/24/2019
09:43 am
Chu Hsieh
Invoiced
Inv#: 028328
W36700
Service Contract
Onsite
Rene Molinos
Work Requested:
Move and reorganize server shelf rack
07/20/2019
01:00 pm
Chu Hsieh
Invoiced
Inv#: 028210
W36699
Service Contract
Onsite
Rene Molinos
Work Requested:
Various services
07/19/2019
01:30 pm
Chu Hsieh
Invoiced
Inv#: 028308
W36694
Service Contract
Onsite
Rene Molinos
Work Requested:
Various services.
07/17/2019
01:00 pm
Chu Hsieh
Invoiced
Inv#: 028304
W36667
Service Contract
Remote
Allan Morrison
Work Requested:
Remotely check Allan's laptop on constant 58 PUP malware infection being detected daily.
07/02/2019
02:00 pm
Chu Hsieh
Closed
W36666
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle reported EBS-SQL server backup failed
07/02/2019
11:00 am
Chu Hsieh
Closed
W36665
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle reported EBS-SQL server backup failed.
07/02/2019
11:00 am
Chu Hsieh
Void
W36659
Service Contract
Onsite
Ross B. Morrison
Work Requested:
Setup Ross' new laptop.
07/01/2019
03:00 pm
Chu Hsieh
Closed
W36658
Service Contract
Remote
Allan Morrison
Work Requested:
Allan reporting emails sent as him that he said he did not send
06/28/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028275
W36645
Service Contract
Onsite
Rene Molinos
Work Requested:
Various issues
Chu Hsieh
Invoiced
Inv#: 028258
W36644
Service Contract
Onsite
Rene Molinos
Work Requested:
Various issues request by Rene
06/26/2019
03:00 pm
Chu Hsieh
Void
W36633
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup new tech EBS login on tech laptops
06/24/2019
10:30 am
Kevin Hsueh
Invoiced
Inv#: 028240
W36604
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Various service requests
06/13/2019
08:30 am
Chu Hsieh
Invoiced
Inv#: 028211
W36603
Service Contract
Onsite
Rene Molinos
Work Requested:
Online conference call with EBS
06/18/2019
07:30 am
Chu Hsieh
Void
W36566
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup pc for parts, troubleshoot Jen IP phones and relocate schedule board pc
06/04/2019
09:30 am
Chu Hsieh
Closed
W36556
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot MiFi Issue
06/03/2019
10:30 am
Kevin Hsueh
Closed
W36553
Service Contract
Remote
Rene Molinos
Work Requested:
Remove email forwarding from darlene@morricoequipment.com to robert@morricoequipment.com
05/31/2019
11:30 am
Kevin Hsueh
Invoiced
Inv#: 028171
W36546
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot MiFi issue with Morrico Driver at Morrico job site.
05/30/2019
09:30 am
Kevin Hsueh
Invoiced
Inv#: 028168
W36543
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Replace Rolands PC
05/29/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028160
W36542
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Replace Rolands PC
05/29/2019
10:00 am
Chu Hsieh
Void
W36541
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Roland cant print and Michelle cant view on external monitors
05/28/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028182
W36530
Service Contract
Onsite
Alma Dimla
Work Requested:
Record new service line AA with Jennifer and implement in call flow.
05/24/2019
09:00 am
Kevin Hsueh
Invoiced
Inv#: 028139
W36526
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot Various Issues.
05/22/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028136
W36500
Service Contract
Onsite
Torgun Smith
Work Requested:
Activate Torguns MS Office 2010
05/14/2019
04:15 pm
Kevin Hsueh
Closed
W36496
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot Various Issues.
05/14/2019
09:30 am
Joy Baza
Closed
W36462
Service Contract
Onsite
Michelle Bordallo
Work Requested:
Al can not connect to wifi
05/01/2019
03:15 pm
Chu Hsieh
Closed
W36454
Service Contract
Inhouse
Rene Molinos
Work Requested:
Preprep 2 desktop to Windows 10 Pro
04/29/2019
09:00 am
Chu Hsieh
Invoiced
Inv#: 028069
W36448
Service Contract
Onsite
Rene Molinos
Work Requested:
Troubleshoot MiFi Devices various issues.
04/26/2019
02:00 pm
Kevin Hsueh
Invoiced
Inv#: 028061
W36445
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup Engenius Access Points
04/25/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028056
W36442
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup Elbert (junior) new system
04/24/2019
02:30 pm
Chu Hsieh
Invoiced
Inv#: 028040
W36440
Service Contract
Onsite
Rene Molinos
Work Requested:
Setup Kelani new pc
04/24/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 028039
W36432
Service Contract
Remote
Michelle Bordallo
Work Requested:
Michelle reported that Ross is in South Africa and unable to access Exchange server
04/19/2019
09:30 am
Chu Hsieh
Invoiced
Inv#: 028029
W36423
Service Contract
Onsite
Alma Dimla
Work Requested:
troubleshoot various issues.
04/17/2019
08:30 am
Kevin Hsueh
Invoiced
Inv#: 028020
W36409
Service Contract
Inhouse
Rene Molinos
Work Requested:
Laptop setup
04/18/2019
04:00 pm
Chu Hsieh
Invoiced
Inv#: 028068
W36404
Service Contract
Inhouse
Rene Molinos
Work Requested:
Computer set up
04/19/2019
02:00 pm
Chu Hsieh
Invoiced
Inv#: 028037
W36403
Service Contract
Onsite
Rene Molinos
Work Requested:
Maricel pc lost trust relationship to domain after she did the windows update
04/11/2019
11:30 am
Chu Hsieh
Invoiced
Inv#: 027999
W36381
Service Contract
Inhouse
Rene Molinos
Work Requested:
Setup Desktops
04/19/2019
10:00 am
Chu Hsieh
Invoiced
Inv#: 028036
W36376
Onsite Alma Dimla
Work Requested:
Some email bodies are blank.
04/03/2019
10:00 am
Chu Hsieh
Closed
W36374
Service Contract
Onsite
Rene Molinos
Work Requested:
Various services.
04/02/2019
02:00 pm
Chu Hsieh
Closed
W36357
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