| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W39515
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle cannot see the network drives |
06/30/2022 01:45 pm |
Chu Hsieh |
Service Completed |
|
W39514
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Michelle called and need assistance to add the network drives to new domain. |
06/30/2022 09:32 am |
Chu Hsieh |
Invoiced Inv#: 030697 |
|
W39513
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle can't connect via VPN to Morrico's office |
06/29/2022 01:45 pm |
Chu Hsieh |
Invoiced Inv#: 030696 |
|
W39511
|
Service Contract Onsite |
Torgun Smith
Work Requested: Torgun called that Ak did some sort of migration 6/28/22 noon and now users on network unable to access EBS. |
06/29/2022 09:00 am |
Chu Hsieh |
Invoiced Inv#: 030695 |
|
W39485
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Michelle have problem printing from PDF reader |
06/14/2022 10:30 am |
Chu Hsieh |
Closed |
|
W39467
|
Service Contract Onsite |
Alma Dimla
Work Requested: Service laptop SRVC-12 unable to connect to ebs-sqlsrv |
06/08/2022 09:30 am |
Chu Hsieh |
Closed |
|
W39463
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Install user ID on EBS |
06/07/2022 02:43 pm |
Kevin Hsueh |
Closed |
|
W39379
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Unable to access EBS |
05/14/2022 07:00 pm |
Chu Hsieh |
Invoiced Inv#: 030610 |
|
W39378
|
Service Contract Onsite |
Rene Molinos
Work Requested: IP address change |
05/14/2022 12:00 pm |
Chu Hsieh |
Invoiced Inv#: 030609 |
|
W39377
|
Service Contract Remote |
Rene Molinos
Work Requested: Preparation on IP address change |
05/13/2022 11:00 am |
Chu Hsieh |
Closed |
|
W39376
|
Service Contract Onsite |
Guz deGuzman
Work Requested: Network IP Change |
05/14/2022 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030608 |
|
W39356
|
Service Contract Remote |
Mary Rose Real
Work Requested: Configure mobile numbers and forwarding rules for Jesse Munoz and Paul Eustaquio. |
05/09/2022 08:30 am |
Kevin Hsueh |
Closed |
|
W39338
|
Service Contract Remote |
Mary Rose Real
Work Requested: Provision 2 IP Phones. Change name on 1 extension. |
05/02/2022 03:30 pm |
Kevin Hsueh |
Closed |
|
W39229
|
Service Contract Remote |
Mary Rose Real
Work Requested: Create new extension for Dawn Pilarca |
03/21/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030485 |
|
W39214
|
Service Contract Inhouse |
Alma Dimla
Work Requested: CNH SOFTWARE UPDATE on laptop other equipment 3 |
03/15/2022 11:00 am |
Charles Rafanan |
Invoiced Inv#: 030474 |
|
W39200
|
Service Contract Remote |
Michelle Taisague
Work Requested: Troubleshoot Low Disk Space Error |
03/09/2022 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030465 |
|
W39195
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Install 1TB SATA HDD on failed server (appsrv) |
03/07/2022 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 030461 |
|
W39193
|
Service Contract Remote |
Alice Dela Cruz
Work Requested: Check 3CX |
03/07/2022 08:45 am |
Kevin Hsueh |
Closed |
|
W39180
|
Service Contract Onsite |
Rene Molinos
Work Requested: Issues with camera and phone |
03/01/2022 01:30 pm |
Chu Hsieh |
Closed |
|
W39178
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun reported not receive emails form itftennis.com. |
03/01/2022 09:45 am |
Chu Hsieh |
Closed |
|
W39155
|
After Hours Remote |
Ross Morrison
Work Requested: Ross is in Saipan and could not connect to Morrico's VPN |
02/20/2022 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 030425 |
|
W39110
|
Inhouse |
Alma Dimla
Work Requested: Angel came by to drop-off the laptop from work order W391109 |
02/01/2022 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030398 |
|
W39109
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot Alma's Laptop |
01/28/2022 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030393 |
|
W39105
|
Service Contract Remote |
Alma Dimla
Work Requested: Troubleshoot Alma's RDP issues. Create new email account. |
01/27/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030392 |
|
W39072
|
Service Contract Remote |
Michelle Taisague
Work Requested: Troubleshoot Mitch's Workstation |
01/14/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39063
|
Service Contract Onsite |
Alma Dimla
Work Requested: Update MS Office on Alma and Darren |
01/11/2022 01:30 pm |
Chu Hsieh |
Closed |
|
W39000
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Guz from AK request to confirm draft drawing of server and network devices created by Inchscape. |
12/16/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 030298 |
|
W38995
|
Service Contract Remote |
Rene Molinos
Work Requested: Provision IP Phone for Darren |
12/14/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030292 |
|
W38990
|
Service Contract Onsite |
Rene Molinos
Work Requested: Install Office 365 on Darren PC. Check Label printer at parts. |
12/14/2021 09:00 am |
|
Invoiced Inv#: 030285 |
|
W38987
|
Inhouse |
Alma Dimla
Work Requested: Troubleshoot qty. 3 laptops |
12/14/2021 09:00 am |
Charles Rafanan |
Invoiced Inv#: 030295 |
|
W38979
|
Service Contract Remote |
Allan Morrison
Work Requested: export Allan's Morricoequipment.com email and import to new mailbox allan@mataistreet.com. |
12/07/2021 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 030281 |
|
W38958
|
Service Contract Remote |
Allan Morrison
Work Requested: Export Allan's Exchange Email and setup exchange to forward incoming emails to new email address |
12/04/2021 09:00 am |
Chu Hsieh |
Invoiced Inv#: 030272 |
|
W38947
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Meeting with Guz (AK) and Michelle |
12/01/2021 09:30 am |
Chu Hsieh |
Closed |
|
W38946
|
Inhouse |
Alma Dimla
Work Requested: T0453 - Touchpad/ mouse hard to navigate - gets stuck T0514 - Copy EBS Program from T0453 |
12/01/2021 02:00 pm |
Charles Rafanan |
Closed |
|
W38942
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Project Morrico IT Kick Off with AK |
11/30/2021 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 030263 |
|
W38941
|
Service Contract Remote |
Allan Morrison
Work Requested: Setup Allan new Exchange account and DNS services |
11/30/2021 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 030262 |
|
W38933
|
Service Contract Remote |
Allan Morrison
Work Requested: Work on creating new internet domain |
11/29/2021 10:00 am |
Chu Hsieh |
Invoiced Inv#: 030254 |
|
W38928
|
Inhouse |
Alma Dimla
Work Requested: Drop off the charger for the laptop |
11/23/2021 08:48 am |
Kevin Hsueh |
Void |
|
W38926
|
Inhouse |
Alma Dimla
Work Requested: Configure laptops Requesting for the following services to be done on tech laptops: T0489: take the keyboard from damaged laptop (Brandon) and install on this laptop. T0507: setup laptop for this tech number T0514: reinstall and setup EBS |
11/22/2021 01:30 pm |
Charles Rafanan |
Invoiced Inv#: 030232 |
|
W38921
|
Service Contract Onsite |
Rene Molinos
Work Requested: Install and configure NVR |
11/19/2021 10:00 am |
Chu Hsieh |
Closed |
|
W38913
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace batteries on a few UPS |
11/17/2021 05:00 pm |
Chu Hsieh |
Invoiced Inv#: 030221 |
|
W38902
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace UPS batteries |
11/16/2021 05:00 pm |
Chu Hsieh |
Void |
|
W38901
|
Inhouse |
Alma Dimla
Work Requested: Some keys on the keyboard is not working |
11/15/2021 11:29 am |
Chu Hsieh |
Closed |
|
W38890
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure email forwarding |
11/09/2021 04:00 pm |
Kevin Hsueh |
Closed |
|
W38889
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure email forwarding. |
11/09/2021 04:00 pm |
Kevin Hsueh |
Void |
|
W38870
|
Service Contract Remote |
Michelle Bordallo
Work Requested: archive Ross' mailbox. He had exceeded 50GB limit |
11/02/2021 02:00 pm |
Chu Hsieh |
Closed |
|
W38853
|
Service Contract Remote |
Torgun Smith
Work Requested: Renew and rekey SSL certrificate for remote.morricoequipment.com |
10/25/2021 12:00 pm |
Chu Hsieh |
Invoiced Inv#: 030187 |
|
W38852
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure Exchange Email Forwarding |
10/25/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 030186 |
|
W38851
|
Service Contract Inhouse |
Michelle Taisague
Work Requested: Customer spoke with Kevin, before drop-off |
10/27/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030191 |
|
W38845
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Download and install Foresight Intelligence Update. |
10/21/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030166 |
|
W38837
|
Service Contract Onsite |
Mary Rose Real
Work Requested: Setup new Xerox printer in Rental Office. Install Allison software on tech laptop. |
10/18/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030155 |
|
W38825
|
Service Contract Remote |
Rene Molinos
Work Requested: Forward Ed's emails to Rene. Extension 210 set display name to Joshua Ungacta. Add extension 210 and 230 to backup operators ring group. |
10/08/2021 04:30 pm |
Kevin Hsueh |
Closed |
|
W38820
|
Service Contract Onsite |
Vincent Taijeron
Work Requested: Troubleshoot 3 tech laptops |
10/07/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38805
|
Service Contract Onsite |
Rene Molinos
Work Requested: Check network at front desk and Ross PDF issues. |
09/30/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 030140 |
|
W38778
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new profile for Joshua Ungacta. |
09/20/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030083 |
|
W38761
|
Inhouse |
Rene Molinos
Work Requested: Running slow, lagging |
09/13/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030071 |
|
W38759
|
Inhouse |
Alma Dimla
Work Requested: Update EST Software |
09/13/2021 08:52 am |
Kevin Hsueh |
Invoiced Inv#: 030070 |
|
W38742
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Inventory of all Morrico office computers. |
09/07/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38740
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot EST Software. |
09/02/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38732
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Create new user profile. |
08/31/2021 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 030057 |
|
W38722
|
Service Contract Remote |
Alma Dimla
Work Requested: Troubleshoot DPA5 driver on OE 3 Laptop |
08/27/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030041 |
|
W38709
|
Service Contract Remote |
Allan Morrison
Work Requested: issues connecting to Microsoft TEAMS |
08/23/2021 09:30 am |
Chu Hsieh |
Invoiced Inv#: 030013 |
|
W38704
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle unable to delete or receive emails on Outlook |
08/19/2021 02:20 pm |
Chu Hsieh |
Invoiced Inv#: 030006 |
|
W38701
|
Service Contract Remote |
Allan Morrison
Work Requested: Check SentinelOne reporting infection and cancel Malwarebytes |
08/18/2021 04:00 pm |
Chu Hsieh |
Closed |
|
W38699
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Set up computers |
08/24/2021 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030037 |
|
W38684
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: No internet and phone services |
08/12/2021 08:00 am |
Chu Hsieh |
Closed |
|
W38648
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene reported Mitch PC's Office365 subscription expired. |
07/27/2021 10:00 am |
Chu Hsieh |
Invoiced Inv#: 029974 |
|
W38633
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Troubleshoot Receptionist Workstation |
07/20/2021 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029967 |
|
W38630
|
Onsite |
Rene Molinos
Work Requested: Terminate and trace cables |
07/20/2021 09:30 am |
Meryll Cruz |
Closed |
|
W38627
|
Service Contract Onsite |
Rene Molinos
Work Requested: Configure SonicWALL TZ470. Deliver and setup onsite this afternoon. |
07/19/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029950 |
|
W38617
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot laptop |
07/13/2021 02:49 pm |
Kevin Hsueh |
Invoiced Inv#: 029938 |
|
W38600
|
Service Contract Remote |
Rene Molinos
Work Requested: Troubleshoot Rene's MS Office. |
07/07/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029929 |
|
W38599
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Set-up laptop for new tech |
07/08/2021 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 029935 |
|
W38597
|
Service Contract Remote |
Torgun Smith
Work Requested: setup backup |
07/06/2021 11:30 am |
Chu Hsieh |
Closed |
|
W38591
|
Inhouse |
Michelle Bordallo
Work Requested: Install SSD and Windows 10 |
07/02/2021 10:00 am |
Meryll Cruz |
Closed |
|
W38590
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Install Foresight Intelligence update 5.21.611 (KB05010014.exe). |
07/02/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38584
|
Inhouse |
Alma Dimla
Work Requested: POC spoke with Kevin for details |
07/01/2021 09:00 am |
Kevin Hsueh |
Closed |
|
W38580
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: setup 3cxsrv |
06/29/2021 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029919 |
|
W38578
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: 3cx not working |
06/29/2021 09:00 am |
Chu Hsieh |
Invoiced Inv#: 029917 |
|
W38574
|
Service Contract Onsite |
Alma Dimla
Work Requested: Deliver and setup 2 new tech laptops. Update New Holland Software. Check Patrick's outlook issues. |
06/28/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 029915 |
|
W38545
|
Service Contract Onsite |
Mary Rose Real
Work Requested: Removr Office 2007 and install Office365 |
06/16/2021 09:45 am |
Chu Hsieh |
Invoiced Inv#: 029876 |
|
W38538
|
Service Contract Remote |
Mary Rose Real
Work Requested: Michelle reported MaryRose not receiving emails from users on same network |
06/14/2021 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 029874 |
|
W38530
|
Inhouse |
Rene Molinos
Work Requested: Setup qty. 2 laptops |
06/18/2021 10:00 am |
Meryll Cruz |
Invoiced Inv#: 029883 |
|
W38527
|
Service Contract Remote |
Michelle Bordallo
Work Requested: issues with Office365 activation |
06/08/2021 10:00 am |
Chu Hsieh |
Closed |
|
W38515
|
Service Contract Remote |
Rene Molinos
Work Requested: Update MS Office 365 account billing information. Provision 2 IP Phones. |
06/03/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38510
|
Service Contract Remote |
Rene Molinos
Work Requested: Update email forwarding settings |
06/02/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38495
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene and Alma reported their customer's emails are getting rejected. |
05/25/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029842 |
|
W38470
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Remotely setup VPN access via mifi for Vivian |
05/12/2021 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 029802 |
|
W38463
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Issues with Outlook. Typed email body are blank |
05/12/2021 09:00 am |
Chu Hsieh |
Closed |
|
W38461
|
Inhouse |
Michelle Bordallo
Work Requested: Contact Michelle for further information |
05/12/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38444
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Rene picked up teh Surface Pro yesterday but it was still not working. |
05/06/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38440
|
Inhouse |
James Agustin
Work Requested: Install adobe and VPN into Surface Pro |
05/04/2021 01:21 pm |
DSI Tech |
Closed |
|
W38439
|
Inhouse |
Rene Molinos
Work Requested: 2 laptops. Surface setup VPN and check browser. Toughbook to update. |
05/04/2021 12:27 pm |
DSI Tech |
Closed |
|
W38434
|
Service Contract Onsite |
Patrick Chargualaf
Work Requested: Deliver and setup Patrick's Lenovo Laptop. |
04/30/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029784 |
|
W38429
|
Inhouse |
Alma Dimla
Work Requested: Prep new Laptop |
04/28/2021 12:34 pm |
DSI Tech |
Invoiced Inv#: 029783 |
|
W38428
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install PC Service Tool on OE1 Laptop. |
04/28/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029780 |
|
W38414
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install IFAK 5.3 Link on OE1 Laptop. |
04/26/2021 09:30 am |
Meryll Cruz |
Invoiced Inv#: 029760 |
|
W38392
|
Service Contract Remote |
Rene Molinos
Work Requested: Troubleshoot Emails |
04/06/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029735 |
|
W38390
|
Inhouse |
Alma Dimla
Work Requested: Wifi dropping on laptop |
04/15/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029734 |
|
W38385
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Setup James to access Roland's emails. Transfer contacts to James from Roland's exchange profile. |
04/16/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029732 |
|
W38382
|
Service Contract Inhouse |
Ross Morrison
Work Requested: recover data from 16GB SDCARD |
04/12/2021 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 029723 |
|
W38361
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new account for Katrina Cruz |
04/06/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029709 |
|
W38356
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Install Sonicwall Hosted Email Security services |
04/05/2021 03:00 am |
Chu Hsieh |
Invoiced Inv#: 029708 |
|
W38347
|
Service Contract Remote |
Rene Molinos
Work Requested: Troubleshoot emails |
04/01/2021 12:30 pm |
Kevin Hsueh |
Closed |
|
W38341
|
Service Contract Inhouse |
James Agustin
Work Requested: Setup Surface Pro |
03/30/2021 03:53 pm |
Kevin Hsueh |
Invoiced Inv#: 029713 |
|
W38314
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Troubleshoot Lenovo IdeaPad U430 Touch |
03/18/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029662 |
|
W38311
|
Service Contract Onsite |
Rene Molinos
Work Requested: 1. change use of tech laptop from T0477 to T0499 (Alma) 2. Check programming tool connection on diagnostic laptop 1 and 2 (Alma) 3. set PDF signature for Vince PC 4. update Vince phone name and set forward calls to cell# 483-0168 5. install program for warehouse parts labeler printer 6. check Ross Peredo PC for website access issue |
03/17/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029657 |
|
W38296
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Install Exchange 2010 Patch |
03/15/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029650 |
|
W38295
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Preventive maintenance on 3CX system. Reset all user passwords |
03/15/2021 11:00 am |
Melissa Dimla |
Invoiced Inv#: 029649 |
|
W38284
|
Service Contract Remote |
Allan Morrison
Work Requested: Various issue on Allan's laptop |
03/10/2021 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029638 |
|
W38282
|
After Hours Remote |
Rene Molinos
Work Requested: Rene reported no new emails flowing in |
03/10/2021 06:30 am |
Chu Hsieh |
Invoiced Inv#: 029637 |
|
W38267
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new user profile for Vincent Taijeron |
03/02/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38260
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported unable to print and issue accessing skype |
02/26/2021 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 029625 |
|
W38250
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: System running very slow |
02/17/2021 10:00 am |
Chu Hsieh |
Closed |
|
W38238
|
Service Contract Inhouse |
Torgun Smith
Work Requested: Re-installed macOS |
02/12/2021 09:48 am |
Meryll Cruz |
Closed |
|
W38227
|
Inhouse |
Alma Dimla
Work Requested: Please refer to Alma for service request |
02/09/2021 11:59 am |
Kevin Hsueh |
Closed |
|
W38196
|
Service Contract Remote |
Rene Molinos
Work Requested: Create 2 new user profiles. |
01/25/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38184
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new user profile for Ross Peredo |
01/19/2021 01:00 pm |
Kevin Hsueh |
Closed |
|
W38165
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Install Skype |
01/11/2021 11:53 am |
Kevin Hsueh |
Closed |
|
W38163
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Troubleshoot Andy's Skype access. Set tech ID T0493 on EBS. |
01/08/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38130
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle called Ross (in New Zealand) is having issues connecting to VPN |
12/22/2020 08:30 am |
Chu Hsieh |
Invoiced Inv#: 029495 |
|
W38129
|
Service Contract Remote |
Rene Molinos
Work Requested: no internet or email since yesterday afternoon |
12/22/2020 07:00 am |
Chu Hsieh |
Closed |
|
W38122
|
Service Contract Inhouse |
Alma Dimla
Work Requested: David's Machine - Mouse doesnt work. Now they tried with external mouse and it worked for a while but now it doesnt work. Andy's Machine - Per Alma, she said Kevin is aware of this issue with EBS Software. Andy also said that internet doesnt work when using Skype. |
12/28/2020 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029516 |
|
W38095
|
Onsite |
Michelle Bordallo
Work Requested: Setup timeclock |
12/04/2020 01:00 pm |
Chu Hsieh |
Closed |
|
W38081
|
Service Contract Remote |
Mary Rose Real
Work Requested: Setup Mercel to connect to VPN |
12/01/2020 10:35 am |
Chu Hsieh |
Void |
|
W38079
|
Service Contract Onsite |
Alma Dimla
Work Requested: Work with EBS Support to deploy EBS to tech laptop. |
12/01/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W38074
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Update with guidelines from EBS. Alma sent Kevin an email regarding this. |
11/24/2020 03:20 pm |
Kevin Hsueh |
Closed |
|
W38033
|
Service Contract Remote |
Rene Molinos
Work Requested: Not receiving external emails |
11/07/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 029428 |
|
W38024
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene reported emails from Fftaitague@gpagwa.com are getting rejected. |
11/03/2020 04:30 pm |
Chu Hsieh |
Closed |
|
W38020
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Setup VPN on Ross' laptop |
11/02/2020 03:00 pm |
Chu Hsieh |
Closed |
|
W37992
|
Service Contract Remote |
Alma Dimla
Work Requested: Create new user profile reception and migrate Mericel profile to reception |
10/26/2020 11:00 am |
Chu Hsieh |
Invoiced Inv#: 029404 |
|
W37984
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Fuso software update - truck 3 laptop |
10/26/2020 09:34 am |
Kevin Hsueh |
Invoiced Inv#: 029403 |
|
W37952
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Alma said Kevin is informed of the issue |
10/19/2020 03:05 pm |
Kevin Hsueh |
Invoiced Inv#: 029376 |
|
W37948
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Reprep Torgun's old laptop for Mary Rose to use remotely |
10/15/2020 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 029359 |
|
W37937
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Generate and send 3CX Welcome Email to Saylee and Francis |
10/13/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029359 |
|
W37925
|
Service Contract Remote |
Rene Molinos
Work Requested: remote setup VPN access for Saylee and Francis whom will be working from home |
10/09/2020 02:00 pm |
Chu Hsieh |
Closed |
|
W37920
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Upgrade Foresight Intelligence. |
10/08/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37911
|
Service Contract Onsite |
Alma Dimla
Work Requested: Work with Alma to inventory all currently used software on tech laptops. Need to determine if software updates will support windows 7 or windows 10. |
10/07/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W37891
|
Service Contract Remote |
Allan Morrison
Work Requested: Unable to connect to wifi at hotel |
10/03/2020 11:47 am |
Chu Hsieh |
Closed |
|
W37867
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Keyboard issue |
09/29/2020 05:18 pm |
Kevin Hsueh |
Invoiced Inv#: 029337 |
|
W37856
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Check for updates on inside software. Sometimes it shuts down computer when in use. |
09/28/2020 08:45 am |
Kevin Hsueh |
Invoiced Inv#: 029328 |
|
W37826
|
Inhouse |
Alma Dimla
Work Requested: Software update (X-Entry) |
09/21/2020 10:48 am |
Kevin Hsueh |
Closed |
|
W37818
|
Service Contract Remote |
Mary Rose Real
Work Requested: Unable to access Kronos |
09/17/2020 07:51 pm |
Chu Hsieh |
Closed |
|
W37795
|
Service Contract Remote |
Rene Molinos
Work Requested: Create new accounts for 2 new employees. |
09/14/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W37771
|
Service Contract Remote |
Rene Molinos
Work Requested: Add Saylee to Rental email distribution group. Forward Terrence's emails to Rene. |
09/04/2020 03:30 pm |
Kevin Hsueh |
Closed |
|
W37739
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Troubleshoot Chrissie's Excel issues. |
08/24/2020 12:30 pm |
Kevin Hsueh |
Closed |
|
W37699
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported Ross having issues connecting to Outlook Web Access from outside the office |
08/06/2020 08:30 am |
Chu Hsieh |
Invoiced Inv#: 029174 |
|
W37693
|
Service Contract Onsite |
Alma Dimla
Work Requested: troubleshoot MBE software |
08/06/2020 02:30 pm |
Kevin Hsueh |
Closed |
|
W37671
|
Service Contract Inhouse |
Alma Dimla
Work Requested: Download and install EST 9.3.0.0 Software on OE Laptop. |
07/27/2020 04:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029185 |
|
W37662
|
Service Contract Onsite |
Alma Dimla
Work Requested: - troubleshoot MBE software |
07/27/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029184 |
|
W37646
|
Service Contract Onsite |
Alma Dimla
Work Requested: troubleshoot the MBE software |
07/22/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029160 |
|
W37642
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: install anti-virus |
07/20/2020 11:30 am |
Elser Edward |
Invoiced Inv#: 029156 |
|
W37635
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install SentinelOne anti virus. |
07/17/2020 10:00 am |
Elser Edward |
Invoiced Inv#: 029154 |
|
W37632
|
Onsite |
Alma Dimla
Work Requested: 1. attached pdf 2. install anti-virus on michelle's laptop |
07/17/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029152 |
|
W37612
|
Service Contract Onsite |
Rene Molinos
Work Requested: Check front desk IP Phone |
07/09/2020 08:00 am |
Kevin Hsueh |
Closed |
|
W37604
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Impliment new 3CX 2020 AA recordings in Call Flow. |
07/07/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37601
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: install antivirus |
07/10/2020 10:00 am |
Elser Edward |
Invoiced Inv#: 029129 |
|
W37595
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Record: Holiday *Thank you for calling Morrico Equipment & Trashco Guam, our office is closed today in observance of the holiday, if you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Daily operation * Thank you for calling Morrico Equipment & Trashco Guam, If you know your party's extension you may dial it at anytime or press 0 for the operator. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Service line * Welcome to the Morrico equipment service line, to leave a message press 1, to speak to someone press 2. ● For Genette press- 1 ● For Jean press- 2 ● For Francis press- 3 ● For Abi press- 4 ● For Alma press- 5 ● For Parts press- 6 For the operator press 0 or press 9 to go back to the main menu. Daily after 5, Saturdays after 12 p.m., Sundays * Thank you for calling Morrico Equipment & Trashco Guam, our office is now closed. If you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. |
07/06/2020 10:00 am |
Kevin Hsueh |
Void |
|
W37590
|
Service Contract Onsite |
Rene Molinos
Work Requested: - Allison software that was installed Monday is not working. |
07/02/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37570
|
Service Contract Onsite |
Alma Dimla
Work Requested: The Allison software is expected to be available on Monday, 06/29, for install on diagnostic laptop |
06/29/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029105 |
|
W37556
|
Service Contract Remote |
Rene Molinos
Work Requested: Configure Robert Maher email (Robert@morricoequipment.com) to forward all emails to Rene@morricoequipment.com |
06/19/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029074 |
|
W37549
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Install new PSU on Lenovo ThinkCentre E73 |
06/17/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029063 |
|
W37534
|
Service Contract Onsite |
Paul Kirkland
Work Requested: delete the Tech database on the laptop and have the system recreate an empty one POC: Pamela McGaffin - Attached are the instructions to delete the database. If you have any issues, please email or text me at 713-805-3944. |
06/18/2020 02:00 pm |
Kevin Hsueh |
Void |
|
W37530
|
Service Contract Remote |
Alma Dimla
Work Requested: Email not working |
06/15/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 029056 |
|
W37511
|
Service Contract Remote |
Allan Morrison
Work Requested: unable to access pay.guam.gov from Australia |
06/10/2020 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 029045 |
|
W37495
|
Service Contract Onsite |
Alma Dimla
Work Requested: Will have to wait for Morrico to get new StartKey. Activate StartKey and finish installation |
06/09/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 029042 |
|
W37494
|
Service Contract Onsite |
Rene Molinos
Work Requested: troubleshoot tech laptops |
06/10/2020 08:30 am |
Kevin Hsueh |
Void |
|
W37486
|
Service Contract Onsite |
Rene Molinos
Work Requested: - Install USB update for Fuso Diagnostic Laptop, POC: Alma • Aaron PC still on Temp user status, unable to pin shortcuts on desktop • Bob PC browser issue |
06/08/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 029039 |
|
W37480
|
Service Contract Onsite |
Rene Molinos
Work Requested: Work with EBS to troubleshoot software issues. |
06/05/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029034 |
|
W37479
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun's father's Facebook was hacked. |
06/04/2020 05:00 pm |
Chu Hsieh |
Closed |
|
W37457
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Troubleshoot wifi connection. Clone service laptop (T0471) to SSD and install SSD to Service laptop (SRVC-11) |
05/27/2020 09:00 am |
Elser Edward |
Invoiced Inv#: 029024 |
|
W37456
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: setup new MS Surface Pro 7 tablet for Michelle |
05/28/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 029013 |
|
W37454
|
Service Contract Remote |
Allan Morrison
Work Requested: Unable to connect to Morrico VPN and also can't find the files on email. |
05/27/2020 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 029011 |
|
W37453
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Install update |
05/27/2020 04:30 pm |
Kevin Hsueh |
Void |
|
W37449
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot various laptops and desktops. |
05/26/2020 02:00 pm |
Elser Edward |
Invoiced Inv#: 029023 |
|
W37448
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot various workstations and laptops. |
05/26/2020 02:00 pm |
Kevin Hsueh |
Void |
|
W37418
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Service requested by Michelle for installing Acrobat and map network drives. Setup back for Torgun |
05/18/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028986 |
|
W37417
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Setup spare system for Michelle |
05/15/2020 05:00 pm |
Chu Hsieh |
Invoiced Inv#: 028975 |
|
W37413
|
Service Contract Onsite |
Rene Molinos
Work Requested: Genette unable to open excel and word files |
05/14/2020 11:00 am |
Chu Hsieh |
Void |
|
W37412
|
Service Contract Onsite |
Rene Molinos
Work Requested: Genette unable to open excel and word files |
05/14/2020 11:00 am |
Chu Hsieh |
Closed |
|
W37401
|
Service Contract Onsite |
Alma Dimla
Work Requested: Check diagnostic tool connection, Check Alma's laptop, Setup Vernon's profile. |
05/12/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W37377
|
Inhouse |
Torgun Smith
Work Requested: Check laptop after being wet |
04/24/2020 11:18 am |
Chu Hsieh |
Invoiced Inv#: 028935 |
|
W37359
|
Service Contract Remote |
Ross B. Morrison
Work Requested: Ross called having issues opening PDF files to print from Outlook 365 |
04/16/2020 12:15 pm |
Chu Hsieh |
Closed |
|
W37356
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Ross having problem printing pdf |
04/10/2020 10:04 am |
Chu Hsieh |
Closed |
|
W37353
|
Service Contract Remote |
Rene Molinos
Work Requested: Provision new IP Phone for Jean Flores |
04/09/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37347
|
Service Contract Inhouse |
Torgun Smith
Work Requested: Check DVR. No display |
04/07/2020 10:00 am |
Chu Hsieh |
Closed |
|
W37334
|
Service Contract Remote |
Rene Molinos
Work Requested: Provision IP Phones for Extension 290 (Elison) and Extension 730 (Francis) |
03/27/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 028894 |
|
W37332
|
Service Contract Remote |
Mary Rose Real
Work Requested: Mary Rose reported unable to connect to VPN and RDP |
03/26/2020 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 028893 |
|
W37326
|
Service Contract Remote |
Torgun Smith
Work Requested: setup vpn and rdp access for mary rose who is philippine |
03/25/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028889 |
|
W37317
|
Service Contract Remote |
Torgun Smith
Work Requested: remote support to setup Torgun's pop3 email accounts, wifi and Silverlight. Check email issues that people are receiving copies that are not on the email list. |
03/20/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028871 |
|
W37306
|
Service Contract Inhouse |
Torgun Smith
Work Requested: Transfer data from old X1 laptop to new SurfacePro |
03/17/2020 01:30 pm |
Chu Hsieh |
Invoiced Inv#: 028862 |
|
W37303
|
Service Contract Inhouse |
Torgun Smith
Work Requested: setup Torgun's new Surface pro |
03/13/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028859 |
|
W37302
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan unable to teather his iphone to this laptop |
03/06/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028858 |
|
W37290
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Setup new users and other additional service requests |
03/09/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028846 |
|
W37282
|
Service Contract Remote |
Allan Morrison
Work Requested: Daimler tech require exclusions to the firewall to be set |
03/05/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028839 |
|
W37279
|
Service Contract Onsite |
Allan Morrison
Work Requested: Setup Allan lapto |
03/03/2020 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028838 |
|
W37268
|
Service Contract Inhouse |
Allan Morrison
Work Requested: setup Allan's new laptop |
02/26/2020 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028831 |
|
W37261
|
Service Contract Onsite |
Rene Molinos
Work Requested: 3CX Refresher Training. |
02/26/2020 09:00 am |
Kevin Hsueh |
Void |
|
W37250
|
Service Contract Onsite |
Rene Molinos
Work Requested: Deploy SEP |
02/21/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028803 |
|
W37247
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun not receiving emails from tennisacademy.com and gntf.org |
02/21/2020 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028801 |
|
W37246
|
Service Contract Remote |
Allan Morrison
Work Requested: Possible virus |
02/18/2020 03:45 pm |
Chu Hsieh |
Closed |
|
W37218
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Troubleshoot laptops |
02/11/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W37206
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install Diagnostic Link 8.11 |
02/03/2020 01:30 pm |
Kevin Hsueh |
Closed |
|
W37202
|
Service Contract Onsite |
Alma Dimla
Work Requested: Check CNH PCST Software update issues. |
01/30/2020 08:14 am |
Kevin Hsueh |
Invoiced Inv#: 028762 |
|
W37149
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Troubleshoot laptops and clone one of them |
01/08/2020 01:00 pm |
Kevin Hsueh |
Closed |
|
W37137
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot 3 Tech Laptops. |
01/03/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37130
|
Service Contract Onsite |
Torgun Smith
Work Requested: Issues with connecting mobile device to ebs-websrv ecount |
12/27/2019 11:45 am |
Chu Hsieh |
Invoiced Inv#: 028694 |
|
W37121
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot EBS with support. |
12/18/2019 08:00 am |
Kevin Hsueh |
Invoiced Inv#: 028676 |
|
W37111
|
Service Contract Onsite |
Alma Dimla
Work Requested: Deliver and setup tech laptop. |
12/12/2019 08:30 am |
Kevin Hsueh |
Void |
|
W37107
|
Service Contract Onsite |
Rene Molinos
Work Requested: Deliver and setup workstation. |
12/10/2019 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028660 |
|
W37100
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot Stacy's workstation |
12/09/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028655 |
|
W37097
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Reprep Lenovo Workstation and Panasonic Toughbook |
12/06/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028662 |
|
W37095
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup 2 new employees on workstations. Troubleshoot various issues. |
12/05/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028654 |
|
W37081
|
Service Contract Onsite |
Alma Dimla
Work Requested: Setup new Insite software on tech laptop |
12/02/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W37069
|
Service Contract Onsite |
Alma Dimla
Work Requested: Troubleshoot tech laptop. |
11/22/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028624 |
|
W37055
|
Service Contract Remote |
Mary Rose Real
Work Requested: Re-Provision Extension 360 IP Phone. |
11/19/2019 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028617 |
|
W37031
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Heath's email and network printers. |
11/15/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028605 |
|
W37022
|
Service Contract Remote |
Allan Morrison
Work Requested: remotely remove Jennifer mailbox from Al's Outlook as it is slowing his laptop. setup share access to HESALES |
11/13/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028601 |
|
W37021
|
Service Contract Remote |
Allan Morrison
Work Requested: Al needs access to Jennifer's mailbox |
11/13/2019 11:00 am |
Chu Hsieh |
Invoiced Inv#: 028593 |
|
W37003
|
Service Contract Remote |
Rene Molinos
Work Requested: Forward Jennifer email to Al. Change password. Deleted all partnership relationship for ActiveSync and mobile devices |
11/06/2019 06:00 pm |
Chu Hsieh |
Invoiced Inv#: 028578 |
|
W36996
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Heath's new computer. Setup new IP Phone for Rene. Check Kami's email. |
11/05/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36994
|
Service Contract Onsite |
Rene Molinos
Work Requested: Upgrade 3CX Server to Windows 10. Upgrade 3CX to Version 16. |
11/04/2019 05:00 pm |
Kevin Hsueh |
Closed |
|
W36969
|
Service Contract Onsite |
Torgun Smith
Work Requested: Renew and install SSL certificate |
10/28/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028557 |
|
W36965
|
Service Contract Onsite |
Rene Molinos
Work Requested: Backup Exchange drive, upgrade/create 900gb array and restore Exchange database. |
10/27/2019 02:50 pm |
Chu Hsieh |
Invoiced Inv#: 028555 |
|
W36964
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene reporting no incoming emails |
10/27/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028554 |
|
W36957
|
Service Contract Onsite |
Torgun Smith
Work Requested: Setup 3CX Phone for Torgun. |
10/24/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028536 |
|
W36950
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install Haulotte update. |
10/22/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028531 |
|
W36944
|
Service Contract Onsite |
Rene Molinos
Work Requested: Install Serdia license. Change security rights for Heath |
10/21/2019 02:30 pm |
Chu Hsieh |
Closed |
|
W36933
|
Service Contract Onsite |
Rene Molinos
Work Requested: FUSO Software Update. Check Robert's laptop. Add exception on AVG to exclude NfwCallScheduler.exe from being deleted. |
10/15/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W36865
|
Service Contract Remote |
Rene Molinos
Work Requested: Rene requested to be removed from the email forwarding as Robert Maher had return. |
09/23/2019 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028471 |
|
W36844
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various service requests by Rene |
09/16/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36831
|
Service Contract Remote |
Torgun Smith
Work Requested: Torgun in Jordan unable to sync Outlook to Exchange |
09/10/2019 05:00 pm |
Chu Hsieh |
Closed |
|
W36816
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various issues. |
09/06/2019 09:11 am |
Chu Hsieh |
Closed |
|
W36808
|
Service Contract Onsite |
Rene Molinos
Work Requested: Warehouse pc lost trust relation. Alma reported issue with service laptop. |
08/30/2019 09:17 am |
Chu Hsieh |
Invoiced Inv#: 028431 |
|
W36800
|
Service Contract Remote |
Rene Molinos
Work Requested: Forward Heath's email to ops@morricoequipment.com |
08/28/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028426 |
|
W36784
|
Service Contract Onsite |
Rene Molinos
Work Requested: Unable to print to Xerox. Unable to eject to RDX cartridge |
08/20/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028393 |
|
W36767
|
Service Contract Onsite |
Rene Molinos
Work Requested: Mericel pc lost trust relationship with domain. |
08/15/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028379 |
|
W36759
|
Service Contract Inhouse |
Michelle Bordallo
Work Requested: Update hard drive |
Chu Hsieh |
Invoiced Inv#: 028366 |
|
|
W36751
|
Service Contract Onsite |
Alma Dimla
Work Requested: Install Serdia 2010 |
08/08/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028360 |
|
W36747
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various service request |
08/07/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W36729
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Installation: Hard drive and adapter into Lenovo Tower |
07/31/2019 09:45 am |
Chu Hsieh |
Invoiced Inv#: 028343 |
|
W36725
|
Service Contract Onsite |
Rene Molinos
Work Requested: Sonicwall junking valid emails. |
07/30/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028335 |
|
W36708
|
Service Contract Onsite |
Rene Molinos
Work Requested: UPS1 beeping |
07/24/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028313 |
|
W36705
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Installation of SSD and HDD to Dell tower |
07/24/2019 09:43 am |
Chu Hsieh |
Invoiced Inv#: 028328 |
|
W36700
|
Service Contract Onsite |
Rene Molinos
Work Requested: Move and reorganize server shelf rack |
07/20/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028210 |
|
W36699
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various services |
07/19/2019 01:30 pm |
Chu Hsieh |
Invoiced Inv#: 028308 |
|
W36694
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various services. |
07/17/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028304 |
|
W36667
|
Service Contract Remote |
Allan Morrison
Work Requested: Remotely check Allan's laptop on constant 58 PUP malware infection being detected daily. |
07/02/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36666
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported EBS-SQL server backup failed |
07/02/2019 11:00 am |
Chu Hsieh |
Closed |
|
W36665
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported EBS-SQL server backup failed. |
07/02/2019 11:00 am |
Chu Hsieh |
Void |
|
W36659
|
Service Contract Onsite |
Ross B. Morrison
Work Requested: Setup Ross' new laptop. |
07/01/2019 03:00 pm |
Chu Hsieh |
Closed |
|
W36658
|
Service Contract Remote |
Allan Morrison
Work Requested: Allan reporting emails sent as him that he said he did not send |
06/28/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028275 |
|
W36645
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various issues |
Chu Hsieh |
Invoiced Inv#: 028258 |
|
|
W36644
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various issues request by Rene |
06/26/2019 03:00 pm |
Chu Hsieh |
Void |
|
W36633
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup new tech EBS login on tech laptops |
06/24/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 028240 |
|
W36604
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Various service requests |
06/13/2019 08:30 am |
Chu Hsieh |
Invoiced Inv#: 028211 |
|
W36603
|
Service Contract Onsite |
Rene Molinos
Work Requested: Online conference call with EBS |
06/18/2019 07:30 am |
Chu Hsieh |
Void |
|
W36566
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup pc for parts, troubleshoot Jen IP phones and relocate schedule board pc |
06/04/2019 09:30 am |
Chu Hsieh |
Closed |
|
W36556
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot MiFi Issue |
06/03/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36553
|
Service Contract Remote |
Rene Molinos
Work Requested: Remove email forwarding from darlene@morricoequipment.com to robert@morricoequipment.com |
05/31/2019 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 028171 |
|
W36546
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot MiFi issue with Morrico Driver at Morrico job site. |
05/30/2019 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028168 |
|
W36543
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace Rolands PC |
05/29/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028160 |
|
W36542
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Replace Rolands PC |
05/29/2019 10:00 am |
Chu Hsieh |
Void |
|
W36541
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Roland cant print and Michelle cant view on external monitors |
05/28/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028182 |
|
W36530
|
Service Contract Onsite |
Alma Dimla
Work Requested: Record new service line AA with Jennifer and implement in call flow. |
05/24/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028139 |
|
W36526
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Various Issues. |
05/22/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028136 |
|
W36500
|
Service Contract Onsite |
Torgun Smith
Work Requested: Activate Torguns MS Office 2010 |
05/14/2019 04:15 pm |
Kevin Hsueh |
Closed |
|
W36496
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot Various Issues. |
05/14/2019 09:30 am |
Joy Baza |
Closed |
|
W36462
|
Service Contract Onsite |
Michelle Bordallo
Work Requested: Al can not connect to wifi |
05/01/2019 03:15 pm |
Chu Hsieh |
Closed |
|
W36454
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Preprep 2 desktop to Windows 10 Pro |
04/29/2019 09:00 am |
Chu Hsieh |
Invoiced Inv#: 028069 |
|
W36448
|
Service Contract Onsite |
Rene Molinos
Work Requested: Troubleshoot MiFi Devices various issues. |
04/26/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028061 |
|
W36445
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Engenius Access Points |
04/25/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028056 |
|
W36442
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Elbert (junior) new system |
04/24/2019 02:30 pm |
Chu Hsieh |
Invoiced Inv#: 028040 |
|
W36440
|
Service Contract Onsite |
Rene Molinos
Work Requested: Setup Kelani new pc |
04/24/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028039 |
|
W36432
|
Service Contract Remote |
Michelle Bordallo
Work Requested: Michelle reported that Ross is in South Africa and unable to access Exchange server |
04/19/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 028029 |
|
W36423
|
Service Contract Onsite |
Alma Dimla
Work Requested: troubleshoot various issues. |
04/17/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028020 |
|
W36409
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Laptop setup |
04/18/2019 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 028068 |
|
W36404
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Computer set up |
04/19/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028037 |
|
W36403
|
Service Contract Onsite |
Rene Molinos
Work Requested: Maricel pc lost trust relationship to domain after she did the windows update |
04/11/2019 11:30 am |
Chu Hsieh |
Invoiced Inv#: 027999 |
|
W36381
|
Service Contract Inhouse |
Rene Molinos
Work Requested: Setup Desktops |
04/19/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028036 |
|
W36376
|
Onsite |
Alma Dimla
Work Requested: Some email bodies are blank. |
04/03/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36374
|
Service Contract Onsite |
Rene Molinos
Work Requested: Various services. |
04/02/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36357
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