[][
# Customer
Work Requested
Date Voided Reason Technician Date Created
W39627
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver and install mobile stands to GDOE (Special education & Curriculum &Instruction) dept (qty: 2)
08/08/2022 11:42 am Void: wrong install information Jayson Larot
08/08/2022
W39582
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
clone laptop 130
07/27/2022 01:35 pm Void: double entry Kevin Hsueh
07/27/2022
W39576
Service Contract
Inhouse

Work Requested: (by: )
troubleshoot PC
07/26/2022 09:29 am Void: refer to W39577 Kevin Hsueh
07/26/2022
W39570
Inhouse Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
it took long to update. now it keeps restarting. POC: Joy Johnson 671-483-9730.
07/25/2022 03:35 pm Void: VOID: Joy Johnson will be billed (not on ISA Dental contract). New work order created: W39574. Kevin Hsueh
07/25/2022
W39536
Inhouse Unitek Environmental
Gary Hendrix
Work Requested: (by: Linda Meno)
Reprogram
07/07/2022 01:20 pm Void: Made a mistake. Kevin Hsueh
07/07/2022
W39535
Inhouse Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
install 1 tablet with thermal scanner
07/07/2022 10:36 am Void: double WO Jayson Larot
07/07/2022
W39519
Onsite University of Guam
Pascual Olivares
Work Requested: (by: Pascual Olivares )
troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108
07/06/2022 09:06 am Void: VOID: Will create a new work order for this service. Kevin Hsueh
06/30/2022
W39507
Inhouse Best Wash & Dry
Steve Dormer
Work Requested: (by: Steve Dormer)
Troubleshoot Steve Dormer's email issues on his laptop.
06/30/2022 08:38 am Void: VOID Kevin Hsueh
06/27/2022
W39505
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Chona reported servers down
06/23/2022 10:56 am Void: void Kevin Hsueh
06/23/2022
W39503
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Restart MDA Server after hours
06/23/2022 09:03 am Void: Will recreate. Issue with WebApp. Kevin Hsueh
06/23/2022
W39472
Onsite Department of Public Health & Social Services
Gabrielle Villagomez
Work Requested: (by: Gabrielle Villagomez)
Deliver Promethean Panel
06/16/2022 10:54 am Void: Duplicate Kevin Hsueh
06/09/2022
W39466
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Work with PC Law support to troubleshoot PC Law client on Lisa's workstation.
06/16/2022 10:53 am Void: Duplicate Kevin Hsueh
06/08/2022
W39445
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot 1 panel at Jose Rios SN: 75W26-K7HBDN1970183
06/07/2022 11:23 am Void: technician unable to attend service Alyx Bradley
05/31/2022
W39444
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot 1 panel at Jose Rios SN: 75W26-K7HBDN1970183
06/16/2022 11:18 am Void: Service was cancelled. Charles Rafanan
05/31/2022
W39405
Onsite Department of Public Health & Social Services
Joleen Almandres
Work Requested: (by: Joleen Almandres )
install: - 2 75" Titanium -2 mobile stands - 2 laptops - 2 keyboard and mouse
06/08/2022 04:57 pm Void: VOID - work taken care of by another technician. Alyx Bradley
05/23/2022
W39399
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
FBLG MS - 1 PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100505
05/23/2022 05:13 pm Void: Work order not used. Alyx was out of the office. Alyx Bradley
05/20/2022
W39397
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
DL PEREZ - PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100503
05/23/2022 05:13 pm Void: Work order not used. Alyx was out of the office. Alyx Bradley
05/20/2022
W39358
Inhouse Unitek Environmental
Gary Hendrix
Work Requested: (by: Gary Hendrix)
Reinstall windows 10
05/09/2022 05:15 pm Void: Duplicate: Alyx took care of this service. Charles Rafanan
05/09/2022
W39346
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Installation of 3 Promethean Panel Mobile Fixed Mount
05/05/2022 09:49 am Void: Duplicate Work Order Alyx Bradley
05/04/2022
W39345
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Installation of 3 Promethean Panel Mobile Fixed Mount
05/05/2022 09:50 am Void: Duplicate Work Order Charles Rafanan
05/04/2022
W39330
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Troubleshoot Laptop and VPN issues.
05/17/2022 11:29 am Void: Duplicate Work Order. Kevin Hsueh
05/02/2022
W39311
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Michael Makio
Work Requested: (by: Michael Makio)
Troubleshoot BlueBeam Software Issues
04/21/2022 04:49 pm Void: Michael cancelled service. Kevin Hsueh
04/21/2022
W39309
Remote KHLG Associates
Melva Limo
Work Requested: (by: Melva Limo)
Bug Fix on Timesheet: 1. Melva and Joanna's timesheet for April Period was somehow mixed up 2. Reset Melva's timesheet as per her request
04/28/2022 04:25 pm Void: This is voided because it should be a non-billable task since the issue was caused by a bug in the program and not a user request/user caused issue. Valerie Catubay
04/21/2022
W39305
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Create new user profile for Saipan office.
04/20/2022 09:14 am Void: Void Kevin Hsueh
04/20/2022
W39304
Onsite JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Upgrade 3CX to version 18. Troubleshoot various other issues.
04/19/2022 02:07 pm Void: Duplicate work order created by WebApp. Charles Rafanan
04/19/2022
W39280
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Timeclock
04/07/2022 04:26 pm Void: Void Kevin Hsueh
04/07/2022
W39263
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot various email issues.
04/04/2022 12:06 pm Void: Duplicate Work Order Kevin Hsueh
04/04/2022
W39231
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot printing issues (Saipan to Guam)
03/23/2022 05:43 pm Void: Duplicate Kevin Hsueh
03/21/2022
W39224
Remote Dimension Systems, Inc.
Kevin Hsueh
Work Requested: (by: Kevin Hsueh)
Testing
03/17/2022 01:34 pm Void: Testing Calendar Invite. Alyx Bradley
03/17/2022
W39220
Service Contract
Inhouse
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Troubleshoot/Format External HDD
03/17/2022 08:31 am Void: WebApp Issues. Will create new work order. Alyx Bradley
03/16/2022
W39206
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Reset Ariel Dumapit Email Password
03/10/2022 06:07 pm Void: Unable to time out Kevin Hsueh
03/10/2022
W39183
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot email issues
03/04/2022 02:34 pm Void: Duplicate work order. Kevin Hsueh
03/02/2022
W39158
Service Contract
Inhouse
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Raquel spoke with Kevin on the issue with workstation.
02/22/2022 12:32 pm Void: Duplicate work order. Please use 39159 Kevin Hsueh
02/22/2022
W39146
Inhouse Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Screen flashing colors
04/08/2022 03:50 pm Void: work was completed on work order 39227. per Chu on 04/08/22, this work order can be voided. Chu Hsieh
02/17/2022
W39144
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested: (by: Kevin Hsueh)
Test
02/16/2022 09:48 am Void: VOID: Test Work Order Kevin Hsueh
02/16/2022
W39142
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
Okkodo - take picture of the damaged board SN: 75W26-L7HB6N6720421 GDOE Asset tag: 78278
02/15/2022 11:10 am Void: - Customer provided the information needed - Kylene advised not to go to the customer Deo Angelo Lim
02/14/2022
W39136
Remote Dimension Systems, Inc.
Kevin Hsueh
Work Requested: (by: Kevin Hsueh)
Testing Work Order
02/11/2022 05:04 pm Void: VOID: Testing Work Order. Charles Rafanan
02/11/2022
W39100
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Run Hardware diagnostics for workstation and UPS
01/26/2022 11:09 am Void: Accidentally Doubled the workorder Charles Rafanan
01/26/2022
W39099
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Promethean ActivPanel Training for UOG Marine Lab Faculty and Staff.
02/18/2022 04:53 pm Void: VOID: Service not taken care of. Will reschedule and create another work order Jason Soliva
01/26/2022
W39058
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10 Pro.
01/10/2022 09:04 am Void: VOID: Duplicate Charles Rafanan
01/10/2022
W39024
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Jamis Server
12/27/2021 11:55 am Void: Duplicate Kevin Hsueh
12/27/2021
W39021
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Download and export gmanuel@ambyth.com mailbox.
03/31/2022 04:15 pm Void: Duplicate. Taken care of on another work order. Kevin Hsueh
12/22/2021
W39001
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup SonicWALL TZ370
12/16/2021 04:26 pm Void: Check in/ Check out errors Charles Rafanan
12/16/2021
W38965
Onsite World Health Organization
Burke A. Fishburn
Work Requested: (by: Bertha Taijeron)
Installation of Promethean Mobile Active Panel
12/09/2021 01:41 pm Void: Wrong customer ID. Deo Angelo Lim
12/07/2021
W38962
Onsite World Health Organization
Burke A. Fishburn
Work Requested: (by: Bertha Taijeron)
Install qty.1 Promethean Mobile ActivPanel System at DPHSS WHO Office.
12/09/2021 01:45 pm Void: Incorrect Customer Jason Soliva
12/06/2021
W38953
Onsite Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
check phone system
12/02/2021 05:05 pm Void: Void Kevin Hsueh
12/02/2021
W38943
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Deliver and setup workstation in warehouse office. Continue to setup exchange accounts in outlook clients.
12/01/2021 09:26 am Void: void. will create new work order. Kevin Hsueh
12/01/2021
W38928
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Drop off the charger for the laptop
11/23/2021 10:10 am Void: Incorrect Work Order Kevin Hsueh
11/23/2021
W38918
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Configure GSCVM Hyper V VM network adapters. Check GSCDC time settings.
11/18/2021 03:44 pm Void: Will recreate WO Kevin Hsueh
11/18/2021
W38915
Onsite Oia'io Halo Mec Remediation Hui, LLC
Royden Fernandez
Work Requested: (by: Royden Fernandez)
Troubleshoot Router. Site Visit to determine customer's IT Needs.
11/18/2021 05:07 pm Void: Void Kevin Hsueh
11/18/2021
W38902
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Replace UPS batteries
11/16/2021 05:30 pm Void: Rene replaced batteries Chu Hsieh
11/15/2021
W38889
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Configure email forwarding.
11/09/2021 04:29 pm Void: Wrong work order Kevin Hsueh
11/09/2021
W38888
Inhouse Guam Advance Enterprises, Inc.
Mike Lee
Work Requested: (by: Mike Lee)
Troubleshoot Hard Drive
11/09/2021 04:00 pm Void: physcial damage. no work performed. Chu Hsieh
11/09/2021
W38859
Ref/PO#PO21238
Inhouse Guam Housing and Urban Renewal Authority
Greta Balmeo
Work Requested: (by: Nicholas Baza)
Reported that the thermal scanner application is crashing.
11/18/2021 11:57 am Void: Another work order has been created. Deo Angelo Lim
10/28/2021
W38830
Onsite Goodyear Tire Center Guam
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot CCTV DVR
10/20/2021 11:52 am Void: Void Kevin Hsueh
10/13/2021
W38772
Inhouse Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Customer dropped off the same item from WO38729 with the same problem; customer was in a rush and was unable to sign
03/31/2022 04:13 pm Void: Service request cancelled. Kevin Hsueh
09/16/2021
W38763
Inhouse Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Spoke with Kevin before drop off.
10/05/2021 04:17 pm Void: Void Kevin Hsueh
09/13/2021
W38731
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Meeting with Jay to discuss current backup settings.
09/02/2021 11:44 am Void: Void Kevin Hsueh
08/31/2021
W38692
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Troubleshoot various issues.
08/25/2021 05:12 pm Void: Void Kevin Hsueh
08/16/2021
W38668
Service Contract
Onsite
Marianas Gas Corporation
Selina Ashland
Work Requested: (by: Selina Ashland)
CCTV Fiber walkthrough
08/04/2021 04:55 pm Void: Selina Ashland called to cancel. Kevin Hsueh
08/03/2021
W38605
Inhouse Dimension Systems, Inc.
Chu Hsieh
Work Requested: (by: Chu Hsieh)
Test
07/07/2021 04:45 pm Void: Test wo Kevin Hsueh
07/07/2021
W38604
Inhouse Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Setup laptop
07/08/2021 09:14 am Void: Duplicate Kevin Hsueh
07/07/2021
W38569
Inhouse Dimension Systems, Inc.
Kevin Hsueh
Work Requested: (by: Kevin Hsueh)
testing front desk tablet
06/25/2021 01:24 pm Void: Testing WebApp on Front Desk Tablet. Kevin Hsueh
06/24/2021
W38501
Inhouse Taniguchi, Ruth, Makio Architects
Lindy Swavely
Work Requested: (by: Lindy Swavely)
Troubleshoot desktop for Lindy and format SSD for Seth
05/27/2021 08:59 am Void: Wrong Customer. DSI Tech
05/26/2021
W38492
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot server. No network access and email access reported.
05/24/2021 04:38 pm Void: Wrong Service Type Kevin Hsueh
05/24/2021
W38472
Inhouse Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Troubleshoot laptop issues
05/20/2021 04:18 pm Void: Duplicate Kevin Hsueh
05/13/2021
W38471
Service Contract
Remote
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Troubleshoot SonicWALL Junk Store.
05/19/2021 10:17 am Void: VOID Kevin Hsueh
05/13/2021
W38420
Ref/PO#6798036765
Onsite Work Market
Work Market
Work Requested: (by: Work Market)
Work Market Service ID: 6798036765 at Guam National Guard to decommission devices.
08/05/2021 05:27 pm Void: Ticket canceled Kevin Hsueh
04/27/2021
W38419
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Perform CMMC Level 1 checklist.
03/31/2022 04:12 pm Void: Duplicate. Taken care of on another work order. Kevin Hsueh
04/27/2021
W38416
Onsite Department of Public Health & Social Services
Ordilla Cruz
Work Requested: (by: Ordilla Cruz)
Deliver & setup 2 thermal scanners
04/26/2021 01:49 pm Void: Duplicate work order Meryll Cruz
04/26/2021
W38412
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Deliver and setup Lindy's workstation.
04/30/2021 11:06 am Void: Duplicate Work Order. Kevin Hsueh
04/22/2021
W38410
Inhouse Napa Auto Parts
Debbie Quenga
Work Requested: (by: Debbie Quenga )
Troubleshoot qty.2 dispensers
05/03/2021 03:41 pm Void: Duplicate. Work Order W38436 taken care of 5/3/2021. DSI Tech
04/21/2021
W38386
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Site visit for Agat location for Fiber/Network runs.
04/13/2021 05:05 pm Void: Voiding workorder. Presale task. Kevin Hsueh
04/13/2021
W38367
Inhouse Dimension Systems, Inc.
Jessica Limo
Work Requested: (by: Jessica Limo)
this is a test inhouse work order.
04/07/2021 10:53 am Void: For testing purposes only. Jessica Limo
04/07/2021
W38352
Onsite Leed Electric & Plumbing
Vivian Leed
Work Requested: (by: Vivian Leed)
Troubleshoot Thermal Scanner
04/13/2021 04:14 pm Void: Duplicate Work Order Meryll Cruz
04/05/2021
W38304
Ref/PO#9319447995
Onsite Work Market
Work Market
Work Requested: (by: Work Market)
Work Market Service 9319447995 at Army National Guard.
04/01/2021 12:02 pm Void: VOID Kevin Hsueh
03/16/2021
W38289
Inhouse Commercial Tire Depot, LLC
Christina Judicpa
Work Requested: (by: Christina Judicpa)
Sensor malfunctioning for dispenser. Not working.
05/03/2021 03:40 pm Void: Duplicate work order. W38371 done on 4/9/2021. DSI Tech
03/11/2021
W38264
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
check network connection to server - especially for quickbooks access
03/01/2021 02:46 pm Void: GTA was able to assist customer Chu Hsieh
03/01/2021
W38256
Inhouse Dimension Systems, Inc.
Jessica Limo
Work Requested: (by: Jessica Limo)
testing
02/24/2021 04:33 pm Void: for testing purposes only. Melissa Dimla
02/24/2021
W38235
Remote Unitek Environmental
Jonathan
Work Requested: (by: Jonathan )
He cannot open any Microsoft Office programs from his laptop. What he mentions below: - The system prompted that he must update his system because he has an older version of Adobe Software. - Customer ran the update and rebooted his system. - After rebooting, his office programs do not work. POC Linda or Jonathan: 687-0400 or 565-3151
02/11/2021 11:39 am Void: Issue resolved by customer no service need Chu Hsieh
02/11/2021
W38233
Remote Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Conchita email bouncing back and having problems with her outgoing mail
02/11/2021 08:59 am Void: issue resolved Chu Hsieh
02/10/2021
W38232
Service Contract
Onsite
University of Guam
Jolene Pocaigue
Work Requested: (by: Jolene Pocaigue)
- deliver thermal scanner with tablet - 2nd floor of Calvo Fieldhouse Jolene - 735-2248
02/26/2021 01:14 pm Void: Service was reassigned to Melissa. Jason Soliva
02/10/2021
W38229
Onsite Guam Department of Education
Annette
Work Requested: (by: Annette )
- replace thermal scanner dispenser Annette - 488-5475
02/10/2021 10:47 am Void: Canceled replacement Meryll Cruz
02/10/2021
W38175
Inhouse Bank of Guam
Matthew Chargualaf
Work Requested: (by: Matthew Chargualaf)
Matt said still having the issue remoting into the tablet. This unit is from their Saipan Office.
01/14/2021 10:28 am Void: Elser has an open work order for this service. WO 38131. Elser Edward
01/14/2021
W38146
Service Contract
Onsite
Dimension Systems, Inc.
Kevin Hsueh
Work Requested: (by: Kevin Hsueh)
Test Work Order
12/30/2020 01:07 pm Void: Test work order. Meryll Cruz
12/30/2020
W38144
Inhouse AXS Insurance
Dee Knapp
Work Requested: (by: Dee Knapp)
Reprep Surface Pro
01/14/2021 11:33 am Void: Taken care of on another work order. Kevin Hsueh
12/29/2020
W38086
Onsite AXS Insurance
Orlene Arriola
Work Requested: (by: Orlene Arriola)
Setup new laptop
12/30/2020 10:18 am Void: Taken care of on another work order. Kevin Hsueh
12/02/2020
W38081
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Setup Mercel to connect to VPN
12/22/2020 10:25 pm Void: duplicate Chu Hsieh
12/01/2020
W38075
Onsite Obayashi Corporation
Alicia Castro
Work Requested: (by: Alicia Castro)
Site Visit to document current network hardware and settings in preparation for Migration.
12/30/2020 10:17 am Void: Taken care of on another work order. Kevin Hsueh
11/25/2020
W38040
Service Contract
Inhouse
UOG - Office of Administration & Finance
James Hollyer
Work Requested: (by: James Hollyer )
- set up new thermal scanner
11/17/2020 03:01 pm Void: For voiding as thermal Scanner was setup by Kylene. Jason Soliva
11/11/2020
W37971
Service Contract
Onsite
Napa Auto Parts
Debbie Quenga
Work Requested: (by: Debbie Quenga )
deliver 3 thermal scanners: 1. NAPA Anigua 2. NAPA Paint & Safety 3. NAPA Hydraulics
10/22/2020 03:58 pm Void: wrong information Elser Edward
10/22/2020
W37960
Onsite Guam Department of Education
Michelle Camacho
Work Requested: (by: Michelle Camacho)
For PO# 20200736, Install Qty. 2 Mobile Promethean ActivPanels for Upi Elementary School.
10/26/2020 08:09 am Void: Installation Service was canceled on this day (10/22) due to missing shipment items. Jason Soliva
10/21/2020
W37959
Onsite Guam Department of Education
Michelle Camacho
Work Requested: (by: Michelle Camacho)
For PO# 20200736, Install Qty. 2 Mobile Promethean ActivPanels for Upi Elementary School.
10/26/2020 04:05 pm Void: Duplicate work order Elser Edward
10/21/2020
W37912
Service Contract
Onsite
UOG - Office of Administration & Finance
James Hollyer
Work Requested: (by: James Hollyer )
1. Field House - The external camera on the unit at the Field House does not work/turn on 2. School of Health - advising me to "re-test."
10/27/2020 03:17 pm Void: not showing up on the calendar Kylene Hsieh
10/07/2020
W37889
Service Contract
Onsite
Department of Parks & Recreation
Michelle Yamasta
Work Requested: (by: Michelle Yamasta )
deliver thermal scanner and 1 bottle of hand sanitizer refill
10/16/2020 09:54 am Void: Duplicate of WO 37897 Elser Edward
10/02/2020
W37885
Service Contract
Onsite
AM Insurance
Briana Muna
Work Requested: (by: Briana Muna )
refresher training on Promethean board
10/02/2020 11:37 am Void: reschedule Jason Soliva
10/01/2020
W37862
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
Check Workshop Network
10/02/2020 01:22 pm Void: Service canceled. Kevin Hsueh
09/29/2020
W37836
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
Check workshop network. Verify stability.
09/24/2020 12:10 pm Void: VOID Kevin Hsueh
09/23/2020
W37825
Onsite GTA TeleGuam
Tommy Blas
Work Requested: (by: Andrew Gayle)
Calibrate LG Videowall
12/31/2020 09:45 am Void: Void Kevin Hsueh
09/21/2020
W37822
Service Contract
Onsite
Guam Memorial Hospital Authority
Vivian Tedtaotao
Work Requested: (by: Vivian Tedtaotao)
deliver thermal scanner qyt:5
09/18/2020 11:57 am Void: Duplicate work order created for this service. Elser Edward
09/18/2020
W37807
Onsite Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
Relocate Promethean.
09/16/2020 02:15 pm Void: POC cancelled upon arrival. Elser Edward
09/16/2020
W37806
Onsite Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
Relocate Promethean Board from 3rd Floor to 2nd Floor
09/16/2020 02:13 pm Void: Reschedule needed. GBHWC is closed due to positive case reported in building. Jason Soliva
09/16/2020
W37746
Service Contract
Onsite
UOG - Office of Administration & Finance
James Hollyer
Work Requested: (by: James Hollyer )
- deliver to Office of Information & Technology
08/26/2020 12:37 pm Void: wrong hours Elser Edward
08/26/2020
W37735
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
- trouble shoot access point
08/21/2020 09:06 am Void: Will reschedule after lockdown. Kevin Hsueh
08/20/2020
W37733
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Task: Check OP 7 Laptop and Workstation issues.
08/21/2020 09:07 am Void: will reschedule after lockdown Kevin Hsueh
08/20/2020
W37732
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
2. Install Sage 100 and eTakeoff on conference room workstation if not already installed. 3. Setup my laptop to access server from home (just in case). Please get Corey’s approval for this.
08/21/2020 09:06 am Void: will reschedule after lockdown Kevin Hsueh
08/20/2020
W37716
Onsite AM Insurance
Ann Marie Muna
Work Requested: (by: Ann Marie Muna )
trouble shoot panel - zoom
08/14/2020 09:28 am Void: customer cancelled Jason Soliva
08/14/2020
W37712
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
work with GTA to resolve internet dropping issues
08/19/2020 09:14 am Void: Duplicate Kevin Hsueh
08/13/2020
W37706
Service Contract
Onsite
Marianas Gas Corporation
Arianne Tala
Work Requested: (by: Arianne Tala)
Agat location - unable to open their files at the store.
08/10/2020 03:21 pm Void: cancel service Kevin Hsueh
08/10/2020
W37704
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Register staff finger print on biometric timeclock
08/10/2020 08:44 am Void: Cancelled. Kevin Hsueh
08/10/2020
W37696
Onsite Our Lady of Peace
Work Requested: (by: )
Deliver and Install Thermal Scanner Kiosk
08/05/2020 05:21 pm Void: Voided due to work order programming errors appearing regarding contact, charge code. Unable to change or correct information. Jason Soliva
08/05/2020
W37685
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
Troubleshoot internet access
08/05/2020 04:18 pm Void: Duplicate Kevin Hsueh
08/03/2020
W37684
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Dentrix access
08/24/2020 11:42 am Void: Void Kevin Hsueh
08/03/2020
W37673
Service Contract
Onsite
Royal Orchid Guam
Jiao Jiao Zhu
Work Requested: (by: Jiao Jiao Zhu)
Troubleshoot various issues.
07/28/2020 10:49 am Void: not showing up on calendar Kevin Hsueh
07/28/2020
W37668
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
troubleshoot FAS data help desk
08/24/2020 11:50 am Void: not showing up on outlook Kevin Hsueh
07/27/2020
W37661
Onsite Dooley, Roberts, Fowler & Visosky, LLP
Sophia Sanchez
Work Requested: (by: Sophia Sanchez )
install antivirus
07/23/2020 04:35 pm Void: wrong name Elser Edward
07/23/2020
W37657
Service Contract
Onsite
KHLG Associates
Odilia Bautista
Work Requested: (by: Odilia Bautista)
Deliver and install switch at ARFF and Terminal.
07/24/2020 11:56 am Void: Void. Taken care of on another work order. Elser Edward
07/22/2020
W37655
Onsite Unitek Environmental
Gary Hendrix
Work Requested: (by: Gary Hendrix)
- troubleshoot outlook - it frequently freezes and gives me Not Responding
07/24/2020 03:07 pm Void: Took care of on W37659 by Elser Kevin Hsueh
07/22/2020
W37652
Service Contract
Onsite
Guam Shipyard
Glenda
Work Requested: (by: Cynthia Pizarro)
Tasks: Troubleshoot Guam marine file. Deliver and setup workstation for Glenda.
07/23/2020 01:46 pm Void: Void. Taken care of on another work order. Kevin Hsueh
07/22/2020
W37649
Project
Onsite
Alpha Insurers
Joseph Hsiao
Work Requested: (by: Joseph Hsiao )
3cx
07/20/2020 02:52 pm Void: Void. Taken care of on another work order. Kevin Hsueh
07/20/2020
W37647
Service Contract
Remote
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Seth and Tim reporting issues accessing Outlook Web Access from external.
07/20/2020 01:38 pm Void: Replaced with W37648 Chu Hsieh
07/20/2020
W37641
Service Contract
Onsite
Guam Shipyard
Vanese Sanchez
Work Requested: (by: Vanese Sanchez )
GSY AGAT no internet, phone, e-mail connectivity
07/20/2020 09:35 am Void: Void. service canceled by GSY. Kevin Hsueh
07/20/2020
W37636
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
Troubleshoot network connection
07/17/2020 12:58 pm Void: Service canceled. Kevin Hsueh
07/17/2020
W37631
Onsite AXS Insurance
Orlene Arriola
Work Requested: (by: Orlene Arriola)
Troubleshoot Orlenes email issues
07/16/2020 09:26 am Void: Void. Taken care of on another work order. Kevin Hsueh
07/16/2020
W37627
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
check the cable path for moving the base station for the Guam Urology Phones From the server Rome to within their clinic
07/13/2020 05:05 pm Void: Void. Kevin Hsueh
07/13/2020
W37622
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
GSY Agat location-Replace Dan Mata’s CPU. MGC Agat location-Install new CPU at the Store Counter
07/10/2020 11:44 am Void: double entry Kevin Hsueh
07/10/2020
W37621
Onsite McDonald Law Office LLC
Cristie Graniel
Work Requested: (by: Cristie Graniel)
issues we are having with our Mircosoft account - user cannot access microsoft 365 with email account given
07/10/2020 11:29 am Void: not required Chu Hsieh
07/10/2020
W37620
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Task: Setup Allie’s laptop.
07/10/2020 11:25 am Void: Void. Taken care of on another work order. Kevin Hsueh
07/10/2020
W37602
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
install antivirus (Agat office)
07/08/2020 10:08 am Void: Void Elser Edward
07/06/2020
W37595
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Record: Holiday *Thank you for calling Morrico Equipment & Trashco Guam, our office is closed today in observance of the holiday, if you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Daily operation * Thank you for calling Morrico Equipment & Trashco Guam, If you know your party's extension you may dial it at anytime or press 0 for the operator. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Service line * Welcome to the Morrico equipment service line, to leave a message press 1, to speak to someone press 2. ● For Genette press- 1 ● For Jean press- 2 ● For Francis press- 3 ● For Abi press- 4 ● For Alma press- 5 ● For Parts press- 6 For the operator press 0 or press 9 to go back to the main menu. Daily after 5, Saturdays after 12 p.m., Sundays * Thank you for calling Morrico Equipment & Trashco Guam, our office is now closed. If you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message.
07/02/2020 11:32 am Void: Void. Taken care of on another work order. Kevin Hsueh
07/02/2020
W37591
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
preparation of 4 new desk top to replace 4 existing old ones. (2) for GSY and (2) for MGC
07/22/2020 04:10 pm Void: Duplicate work order Kevin Hsueh
07/01/2020
W37580
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
Task: troubleshoot workshop tech laptop
06/29/2020 05:18 pm Void: not entered into calendar Kylene Hsieh
06/26/2020
W37574
Onsite Lufthansa Service Guam
Jesse Rivo
Work Requested: (by: Jesse Rivo)
- site visit
06/25/2020 12:38 pm Void: double entry Kevin Hsueh
Chu Hsieh
06/25/2020
W37573
Onsite Lufthansa Service Guam
Jesse Rivo
Work Requested: (by: Jesse Rivo)
- site visit
06/26/2020 12:09 pm Void: Void. Taken care of on another work order. Kevin Hsueh
Chu Hsieh
06/25/2020
W37572
Service Contract
Onsite
Marianas Gas Corporation
Ma. Rodelia Estampador
Work Requested: (by: Ma. Rodelia Estampador )
- download and perform the install - Download the update from our website: http://www.prosystems.com/support-updates/fixed-assets-updates/ . Make sure everyone is out of the program . Click on the downloaded file to start the install. Enter the password CMI2020 . On the next screen the install location will be at the bottom screen. The default install location is c:\cmitswin . Our records show you have the single user version but the program could be loaded on multiple computers. Repeat the install on all computers that need the program. If you have any problems or questions call me at the office or send an email to either my email or support@prosystems.com.
06/25/2020 09:03 am Void: Void. Taken care of on another work order. Kevin Hsueh
06/25/2020
W37567
Onsite Unitek Environmental
Savanna Frias
Work Requested: (by: Savanna Frias)
- Remote Access for Anna Clark, Princes Ayuyu & Jasmine Rosales. - Gary Hendrix his emails from yesterday, 6/22/2020 don’t show up unless he searches for the subject.
06/24/2020 09:39 am Void: Need SonicWALL SSL VPN Licenses to setup VPN. Kevin Hsueh
06/23/2020
W37564
Service Contract
Onsite
Guam Surgicenter
Carolyn Mafnas
Work Requested: (by: Carolyn Mafnas)
deliver and install BackUPS (qty 3)
06/23/2020 09:44 am Void: - carolyn wants WO to be addressed to IMSB Elser Edward
06/22/2020
W37557
Project
Onsite
Alpha Insurers
Jeffrey Hsiao
Work Requested: (by: Jeffrey Hsiao)
Record 3CX AA Greetings
06/22/2020 09:28 am Void: Void. Taken care of on another work order. Kevin Hsueh
06/22/2020
W37552
Project
Onsite
Alpha Insurers
Joseph Hsiao
Work Requested: (by: Joseph Hsiao )
- Record 3CX AA messages
06/18/2020 04:57 pm Void: Void. Taken care of on another work order. Kevin Hsueh
06/18/2020
W37547
Onsite GTA TeleGuam
Tommy Blas
Work Requested: (by: Andrew Gayle)
- troubleshoot existing video wall see Tommy Blas
06/18/2020 10:54 am Void: No work performed. Customer does not want to remove the lcd screen from the mount as to reduce risk of damaging the screens. They had to replaced 4 lcd screen on last attempt maintain system. Will discuss with Andrew on possible alternative. Chu Hsieh
06/17/2020
W37543
Inhouse Dimension Systems, Inc.
Jessica Limo
Work Requested: (by: Jessica Limo)
to take a look at the computer for the front IWB, it was showing issue with the fan. They also need to check the UPS
06/17/2020 08:47 am Void: Void. System replaced with new Dell workstation. Kevin Hsueh
Elser Edward
06/17/2020
W37539
Onsite GTA TeleGuam
Tommy Blas
Work Requested: (by: Andrew Gayle)
- Landmark location video wall
06/17/2020 01:49 pm Void: not showing on calendar Chu Hsieh
06/16/2020
W37537
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
- upgrade John Shen's laptop to Windows 10
06/25/2020 12:16 pm Void: - not showing up on calendar Kylene Hsieh
06/16/2020
W37534
Service Contract
Onsite
Morrico Equipment
Paul Kirkland
Work Requested: (by: Paul Kirkland )
delete the Tech database on the laptop and have the system recreate an empty one POC: Pamela McGaffin - Attached are the instructions to delete the database. If you have any issues, please email or text me at 713-805-3944.
06/18/2020 04:04 pm Void: Paul Kirkland canceled service request. Kevin Hsueh
06/15/2020
W37532
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Mark Ruth
Work Requested: (by: Chona Cabedo)
setup Mark’s new printer to scan to email - Francisco from IBSS need the IP address.
06/15/2020 04:57 pm Void: not showing up on service request calendar Kevin Hsueh
06/15/2020
W37525
Onsite Dimension Systems, Inc.
Chu Hsieh
Work Requested: (by: Chu Hsieh)
test
06/12/2020 05:16 pm Void: test Kevin Hsueh
06/12/2020
W37524
Onsite Dimension Systems, Inc.
Chu Hsieh
Work Requested: (by: Chu Hsieh)
Test Work Order
06/12/2020 05:17 pm Void: Test WOrk order Kevin Hsueh
06/12/2020
W37515
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
- troubleshoot Peachtree on server
06/12/2020 10:20 am Void: Peachtree support is closed. moving service to Tuesday at 730am Kevin Hsueh
06/11/2020
W37506
Service Contract
Onsite
KHLG Associates
Odilia Bautista
Work Requested: (by: Odilia Bautista)
- move promethean panel from KHLG office to airport board room - Chu assist with network, securing computer network - Jason provide basic training/demo to airport IT please see Kent further information
06/12/2020 01:56 pm Void: - meeting rescheduled Jason Soliva
Chu Hsieh
06/10/2020
W37505
Remote Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
issue with our phones only ringing once and going straight to voicemail
06/10/2020 03:18 pm Void: Void. Taken care of on another work order. Kevin Hsueh
06/10/2020
W37502
Onsite Domino's Pizza of Guam
Steve Huhne
Work Requested: (by: Steve Huhne)
setup new IP phones
06/16/2020 09:42 am Void: Void. Taken care of on another work order. Kevin Hsueh
06/10/2020
W37501
Service Contract
Remote
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
create email and log in for Dominic Borja- Warehouse Supervisor
06/15/2020 11:25 am Void: duplicate wo Chu Hsieh
06/10/2020
W37500
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
installation of the update on software Peachtree
06/10/2020 03:18 pm Void: Void. Taken care of on another work order. Kevin Hsueh
06/09/2020
W37497
Service Contract
Onsite
Guam Memorial Park
Maria Peredo
Work Requested: (by: Maria Peredo )
GMP’s software license allows a maximum of 10 sessions, work stations etc to be running the program at the same time. Depending on the operation system when a user of the program does not logout all the way and shuts their work station down the program task will remain in memory and counting as one of the 10 simultaneous sessions. You can have just one person who shuts down without getting totally out of the program and after while you have used up the 10. With everyone exited out of the program Kevin should do a ctrl alt del look at the tasks in memory and the kill any CSII (acuthin) program task remaining in memory. Rebooting the server may clear memory but I am not sure.
06/09/2020 09:27 am Void: - customer would like to hold off on services Kevin Hsueh
06/08/2020
W37494
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
troubleshoot tech laptops
06/10/2020 08:37 am Void: EBS Tech (Pamela) is still troubleshooting tech laptop syncing issues. DSI to assist once EBS has figured out the issue. Kevin Hsueh
06/08/2020
W37492
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot TakeOff Program Issues.
06/10/2020 08:47 am Void: No confirmation of schedule received from JMC. Will schedule a separate service once they confirm the date and time. Kevin Hsueh
06/08/2020
W37478
Remote Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Carbonite last backup was on May 30
06/05/2020 06:32 pm Chu Hsieh
06/04/2020
W37476
Onsite Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
setup wireless router for Workshop
06/04/2020 10:42 am Void: router not procurred yet by Prestige Auto Kevin Hsueh
06/04/2020
W37469
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested: (by: Chu Hsieh)
Test
06/03/2020 12:40 am Void: Testing only Pam Castilla
06/03/2020
W37468
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested: (by: Chu Hsieh)
Test Entry. WebApp update to live server
06/03/2020 12:36 am Void: Test Unassigned 06/02/2020
W37467
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested: (by: Chu Hsieh)
Test Entry. WebApp update to live server
06/02/2020 11:17 pm Void: Test Entry Unassigned 06/02/2020
W37453
Service Contract
Inhouse
Morrico Equipment
Rene Molinos
Work Requested:
Install update
05/27/2020 05:17 pm Void: Void. Taken care of on another work order. Kevin Hsueh
05/27/2020
W37448
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested:
Troubleshoot various workstations and laptops.
05/26/2020 05:30 pm Void: Duplicate. Elser took care of service on W37449 Kevin Hsueh
05/26/2020
W37435
Service Contract
Onsite
Marianas Gas Corporation
Cynthia Pizarro
Work Requested:
Test Work Order
05/20/2020 03:16 pm Void: VOID: TEST WORK ORDER. Kevin Hsueh
05/20/2020
W37430
Onsite Trinity Pacific Loss Adjusters
Keith Yoo
Work Requested:
Meeting with Trinity Pacific and Guam Auto Spot
05/20/2020 11:01 am Void: Guam Auto Spot canceled. Keith Yoo to provide a new meeting date. Kevin Hsueh
05/20/2020
W37413
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested:
Genette unable to open excel and word files
05/14/2020 12:23 pm Void: Duplicate Chu Hsieh
05/14/2020
W37381
Project
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested:
Upgrade Computers.
05/08/2020 02:21 pm Void: Incorrect use of work order. Create 3 separate work orders for each day. Elser Edward
05/04/2020
W37369
Inhouse KHLG Associates
Odilia Bautista
Work Requested:
Install and configure Peplink load balancer, SonicWall firewall, and 10Gb switch on to DSI server rack
04/23/2020 04:27 pm Void: error DSI Tech
04/23/2020
W37315
Project
Onsite
Governor's Office
Lucia Perez
Work Requested:
Deliver Promethean Panel and Mobile Stand.
03/23/2020 10:42 am Kevin Hsueh
03/20/2020
W37314
Project
Onsite
Governor's Office
Lucia Perez
Work Requested:
Setup Promethean Mobile ActivPanel and equipment. Provide basic training
03/23/2020 10:41 am Jason Soliva
03/20/2020
W37297
Onsite McDonald Law Office LLC
Cristie Graniel
Work Requested:
Setup new email account
03/16/2020 09:09 am Void: McDonald Law Office is Closed today. Kevin Hsueh
03/16/2020
W37293
Inhouse Unitek Environmental
Gary Hendrix
Work Requested:
Troubleshoot C DRIVE SSD. Only one running, blue screen issue.
03/11/2020 09:12 am Void: Void. Taken care of on another work order. Kevin Hsueh
03/11/2020
W37289
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested:
Check Server
04/02/2020 09:06 am Void: wow, awesome article post.Really looking forward to read more. Awesome. Kevin Hsueh
03/09/2020
W37287
Service Contract
Onsite
Marianas Gas Corporation
Cynthia Pizarro
Work Requested:
MGC: Troubleshoot MS Office issue. GSY: Setup laptop on GSY domain.
04/10/2020 03:48 pm Void: Im obliged for the post.Really thank you! Awesome. Elser Edward
03/09/2020
W37275
Service Contract
Remote
Office of Public Accountability
Clariza Mae Roque
Work Requested:
Generate and send February Monthly Report
03/04/2020 09:26 am Kevin Hsueh
03/03/2020
W37273
Service Contract
Onsite
Royal Orchid Guam
Ronald Su
Work Requested:
Troubleshoot Mr. Su's Outlook Issue.
04/10/2020 03:44 pm Void: Thanks a lot for the post.Much thanks again. Cool. Kevin Hsueh
03/02/2020
W37270
Project
Onsite
Chanel (Guam), Inc.
Patricia Duenas
Work Requested:
Chanel DC Decommission
04/10/2020 03:47 pm Void: Duplicate Work Order. Kevin Hsueh
02/28/2020
W37265
Onsite Domino's Pizza of Guam
Steve Huhne
Work Requested:
check IP Phone issues
04/10/2020 03:43 pm Void: Duplicate Work Order. Kevin Hsueh
02/27/2020
W37261
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested:
3CX Refresher Training.
02/26/2020 04:14 pm Void: Training Cancelled. Kevin Hsueh
02/26/2020
W37259
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested:
Configure email mail flow settings
04/07/2020 10:31 am Void: I value the article post.Really thank you! Keep writing. Kevin Hsueh
02/26/2020
W37256
Remote ASC Trust LLC
Ron Cruz
Work Requested:
Add additional accepted list 209.87.119.40 and 41. And add new keys to 192.249.125.30
02/24/2020 05:06 pm Void: duplicate Chu Hsieh
02/24/2020
W37200
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested:
Troubleshoot Timeslips on Todds workstation
01/29/2020 10:37 am Void: Void. Issue was resolved by restarting Pc Kevin Hsueh
01/29/2020
W37190
Onsite Cruz Benefits
Aileen Cruz
Work Requested:
troubleshoot 3cx client
04/10/2020 03:45 pm Void: Duplicate Work Order. Kevin Hsueh
01/27/2020
W37179
Ref/PO#9293540014
Onsite Work Market
Work Market
Work Requested:
Work Market Service# 9293540014 at Guam Army National Guard.
04/10/2020 03:43 pm Void: Duplicate Work Order. Kevin Hsueh
01/21/2020
W37178
Service Contract
Onsite
Royal Orchid Guam
Justin Samonte
Work Requested:
Setup AP
04/10/2020 03:42 pm Void: Duplicate Work Order. Kevin Hsueh
01/21/2020
W37156
Onsite Office of Public Accountability
Christian Rivera
Work Requested:
Troubleshoot workstation issues
01/13/2020 11:06 am Void: Duplicate WO Kevin Hsueh
01/10/2020
W37145
Onsite Hilton Grand Vacations Company
Sho Hammond
Work Requested:
Install second maglock.
04/10/2020 03:46 pm Void: Taken care of on a separate work order. Kevin Hsueh
01/07/2020
W37111
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested:
Deliver and setup tech laptop.
01/17/2020 03:11 pm Void: Void Kevin Hsueh
12/11/2019
W37079
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested:
Troubleshoot various issues
11/27/2019 09:08 am Void: Brooks Concepcion Law Office closed due to COR 2 Kevin Hsueh
11/27/2019
W37075
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested:
Troubleshoot OP 7 Workstation.
11/26/2019 10:03 am Void: VOID. Will be done as inhouse service . linda to drop off workstation Kevin Hsueh
11/25/2019
W37071
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested:
Test Only. Testing Work Order Email Function
11/22/2019 03:34 pm Void: Testing only. Pam Castilla
11/22/2019
W37066
Inhouse Sanchez, Simon
Simon Sanchez
Work Requested:
Laptop part to be installed and tested
11/21/2019 10:15 am Void: Work performed on W37067 Kevin Hsueh
11/21/2019
W37061
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested:
This is a tet
11/21/2019 04:46 pm Void: Test Entry Pam Castilla
11/20/2019
W37058
Service Contract
Onsite
Cinnabon
Chuck Williams
Work Requested:
Troubleshoot network printer at Cinnabon Office.
11/20/2019 01:06 pm Void: Roxanne advised issue resolved Kevin Hsueh
11/20/2019
W36973
Inhouse Office of Public Accountability
Edlyn Dalisay
Work Requested:
Backup data on BJ's laptop. Reprep with Windows 10 Pro.
04/10/2020 03:41 pm Void: Duplicate Work Order. Kevin Hsueh
10/28/2019
W36928
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested:
Issue with TimeQPlus
10/15/2019 06:29 pm Void: service taken cared by kevin Chu Hsieh
10/15/2019
W36878
Inhouse Limo, Melva
Melva Limo
Work Requested:
Laptop does not power up.
01/22/2020 05:37 pm Void: void per chu Chu Hsieh
09/26/2019
W36847
Service Contract
Onsite
Marianas Gas Corporation
Cynthia Pizarro
Work Requested:
Setup new IP phone replacement for Rose and setup a new for John.
09/16/2019 05:34 pm Void: Kevin will be taking care of it Tuesday afternoon Chu Hsieh
09/16/2019
W36837
Service Contract
Inhouse
Marianas Gas Corporation
Selina Ashland
Work Requested:
Installation of Cable Connector Drive for Asus Laptop
09/12/2019 02:13 pm Void: duplicate work order Chu Hsieh
09/12/2019
W36794
Onsite Office of the Attorney General
Peter Leon Guerrero
Work Requested:
Troubleshoot various 3CX issues
08/26/2019 09:10 am Void: POC (William Zayas) not available today. will reschedule service. Kevin Hsueh
08/26/2019
W36731
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested:
Troubleshoot Printer.
07/31/2019 01:52 pm Void: Void. Work order needs to be billed to st lucys. new work order will be taken Kevin Hsueh
07/31/2019
W36717
Service Contract
Onsite
Marianas Gas Corporation
Selina Ashland
Work Requested:
Selina unable to open Outlook365
07/29/2019 12:17 pm Void: Duplicate Chu Hsieh
07/29/2019
W36714
Project
Inhouse
KHLG Associates
Odilia Bautista
Work Requested:
End user training for Promethean Activ Board
08/05/2019 09:48 am Void: Duplicate entry Melissa Dimla
07/25/2019
W36696
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested:
Add Naiyomi Perez to Charters Email Group.
07/18/2019 10:22 am Void: Duplicate Work Order. Kevin Hsueh
07/18/2019
W36683
Onsite Future Smiles Orthodontics
Audrey Crisosotomo
Work Requested:
Run new network line.
08/30/2019 03:47 pm Void: Void. Service to be scheduled in end of September. Kevin Hsueh
07/11/2019
W36665
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested:
Michelle reported EBS-SQL server backup failed.
07/02/2019 11:47 am Void: multipe check in unable to check out Chu Hsieh
07/02/2019
W36648
Ref/PO#4255385
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service# 4255385 at FHB Maite.
06/27/2019 11:06 am Void: POC, Chit, called prior to starting service to advise she does not have the front cover part for this service. emailed barrister to set new ETA Kevin Hsueh
06/27/2019
W36644
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested:
Various issues request by Rene
06/26/2019 04:05 pm Void: Incorrect arrived time Chu Hsieh
06/26/2019
W36638
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service# 4252801 at United Airlines.
06/25/2019 04:34 pm Void: Duplicate Kevin Hsueh
06/25/2019
W36628
Onsite Cruz Benefits
Aileen Cruz
Work Requested:
Perform cable management at all cubicle desks.
06/21/2019 09:08 am Void: service to be rescheduled to next week Kevin Hsueh
06/21/2019
W36625
Service Contract
Onsite
Guam Insurance Adjusters
Bridget Bagiac
Work Requested:
Troubleshoot IP Phones
06/20/2019 11:30 am Void: duplicate Kevin Hsueh
06/20/2019
W36622
Inhouse IP&E Holdings, LLC. (dba: IP&E Guam)
Work Requested:
To wipe down and clean debris from UPS System
07/08/2019 05:45 pm Void: Customer took back UPS. No work performed Chu Hsieh
06/19/2019
W36619
Inhouse Dimension Systems, Inc.
Chu Hsieh
Work Requested:
This is just a test. Testing Email Notification when WO is TBS
06/19/2019 11:22 am Void: Testing email notification for TBS. Email test success. Pam Castilla
06/19/2019
W36610
Onsite KHLG Associates
Odilia Bautista
Work Requested:
Setup dropbox on ipad and laptop
06/17/2019 11:04 am Void: Incorrect arrival time unable to change Chu Hsieh
06/17/2019
W36603
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested:
Online conference call with EBS
06/20/2019 05:49 pm Void: cancelled conference call Chu Hsieh
06/13/2019
W36560
Service Contract
Onsite
Marianas Gas Corporation
Selina Ashland
Work Requested:
Exchange not working
06/03/2019 02:50 pm Void: Error Chu Hsieh
06/03/2019
W36542
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested:
Replace Rolands PC
05/29/2019 01:11 pm Void: Duplicate Chu Hsieh
05/29/2019
W36514
Service Contract
Inhouse
Royal Orchid Guam
Jiao Jiao Zhu
Work Requested:
In-house service requested for these items.
08/08/2019 10:17 am Void: Void Kevin Hsueh
05/17/2019
W36441
Ref/PO#4229709
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service# 4229709 at GRMC Tata to install SPS-Node Module 7400 No HBA on HP 3PAR StoreServ 7400 4-node Storage Base.
05/03/2019 05:24 pm Void: Duplicate work order. Kevin Hsueh
04/24/2019
W36434
Service Contract
Inhouse
Guam Shipyard
Dan Mata
Work Requested:
Desktop does not power on
04/10/2020 03:45 pm Void: Duplicate Work Order. Kevin Hsueh
04/22/2019
W36422
Service Contract
Onsite
Roberts, Fowler & Visosky
Tim Roberts
Work Requested:
Troubleshoot WiFi Issues at Tim Roberts' Residence.
04/16/2019 03:44 pm Void: Tim Roberts called to reschedule service to later this week. he is not available today. Kevin Hsueh
04/16/2019
W36415
Project
Onsite
MQC System Tech Corporation
Precel Duquesa
Work Requested:
Initial kick off meeting
05/15/2019 11:14 am Void: Per Jessica void and just create a new one. Melissa Dimla
04/15/2019
W36397
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested:
Reprep Dell Precision Workstation
05/10/2019 05:10 pm Void: Duplicate work order Kevin Hsueh
04/10/2019
W36383
Onsite KHLG Associates
Stephen Testa
Work Requested:
No internet after GTA upgrade
04/04/2019 05:07 pm Void: duplicate Chu Hsieh
04/04/2019
W36371
Ref/PO#4215677
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister WO 4215677. Customer USPS. Replace 450gb HDD with 600GB HDD. On HP Proliant ML350 (s/n: USE542YJSK)
04/02/2019 11:54 am Void: duplicate Chu Hsieh
04/02/2019
W36366
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested:
Test WO
04/01/2019 05:00 pm Void: VOID TEST WORK ORDER. Kevin Hsueh
04/01/2019
W36339
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested:
Weekly meeting on new server room
03/25/2019 03:13 pm Void: duplicate Chu Hsieh
03/25/2019
W36330
Service Contract
Inhouse
Morrico Equipment
Rene Molinos
Work Requested:
Setup email on tablet
03/21/2019 04:36 pm Void: Void. Work Order completed. Reference WO# 36328 Kevin Hsueh
03/21/2019
W36323
Inhouse Dimension Systems, Inc.
Chu Hsieh
Work Requested:
Testing.
03/20/2019 01:26 pm Void: testing Pam Castilla
03/20/2019
W36301
Service Contract
Onsite
Pretzelmaker
Roxanne Simpkin-Williams
Work Requested:
Troubleshoot treatware app
03/15/2019 12:05 pm Void: Issue resolved by treatware support Kevin Hsueh
03/15/2019
W36265
Ref/PO#4201747
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service# 4201747 at USPS to install SPS-Batt
04/11/2019 04:55 pm Void: Duplicate WO Kevin Hsueh
03/06/2019
W36250
Ref/PO#4196415
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service# 4196415 at GRMC to install HDD on HP server.
03/01/2019 02:21 pm Void: Barrister Service ETA moved to Tuesday (3/5) Kevin Hsueh
03/01/2019
W36235
Ref/PO#6019897
Onsite Field Nation
Onsite Technology
Work Requested:
Field Nation Service# 6019897 POS Upgrade Site Survey at Tommy Hilfiger #0217
02/25/2019 02:56 pm Void: Duplicate Work Order Earl James Flores
02/25/2019
W36227
Ref/PO#4197290
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service# 4197290 to install HP 3PAR StoreServ 7400 4-node Storage Base at GRMC tata.
03/13/2019 02:31 pm Void: No work done. Earl James Flores
02/21/2019
W36220
Onsite Barrister
Barrister Barrister
Work Requested:
Pick up SPS-PCA SYSTEM I/O BL660C GEN 9 & SPS-CHASSIS RKMT 1U SCSI USB SAS at JL BAKER
02/20/2019 02:41 pm Void: Incorrect work order. Approved by Kevin Hsueh. Earl James Flores
02/20/2019
W36190
Service Contract
Inhouse
Marianas Gas Corporation
Cynthia Pizarro
Work Requested:
Setup HP Pavilion Computer for Marianas Gas Corporation
03/13/2019 02:30 pm Void: No work done on this work order. Earl James Flores
02/11/2019
W36186
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested:
Testing Email Functions.
02/07/2019 01:14 pm Void: Testing out email function. Pam Castilla
02/07/2019
W36127
Inhouse Marks, Robert
Robert Marks
Work Requested:
Recover data from Hardrive
01/17/2019 03:17 pm Void: Duplicated Work Order when submit button was pressed twice. Chu Hsieh
01/17/2019
W36099
Service Contract
Inhouse
Morrico Equipment
Rene Molinos
Work Requested:
See kevin
01/09/2019 04:06 pm Void: Service will be done on another work order, per Kevin. Kevin Hsueh
01/09/2019
W36080
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested:
Install Immigrant Pro Update.
01/04/2019 05:18 pm Void: Duplicate work order for W36069 Kevin Hsueh
01/04/2019
W36073
Inhouse Unitek Environmental
Michelle Hendrix
Work Requested:
System will just shut down. Possible malware. Takes long to boot up.
01/03/2019 08:56 am Void: Duplicate WO was created. Please refer to WO 36074 Kevin Hsueh
01/03/2019
W36072
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested:
Troubleshoot wireless AP connectivity issues.
01/03/2019 03:31 pm Void: VOID Kevin Hsueh
01/02/2019
W36044
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister #415954
12/18/2018 09:52 am Void: Lou Sanchez informed printer not received yet. Earl James Flores
12/18/2018
W36024
Project
Onsite
Hilton Grand Vacations Company
Yukiko Takaishi
Work Requested:
HGVC camera system
08/30/2019 03:46 pm Void: Void. No work performed. Jordan Gimmen
12/12/2018
W35988
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service 4150842 at Docomo
11/30/2018 02:01 pm Void: No part onsite. Cannot perform service. Kevin Hsueh
11/30/2018
W35983
Onsite Trinity Pacific Loss Adjusters
Sandra Bang
Work Requested:
Troubleshoot workstation
11/29/2018 01:28 pm Void: Trinity Pacific called to cancel service Earl James Flores
11/29/2018
W35976
Inhouse Morrico Equipment
Rene Molinos
Work Requested:
Install software and update
11/29/2018 04:55 pm Void: Created a separate onsite work order for other service and perform service request of this laptop at the same time. Chu Hsieh
11/28/2018
W35970
Onsite Inland Builders
Franz Cortez
Work Requested:
Troubleshoot phone issues
11/26/2018 03:49 pm Void: Presale meeting. No Work Done. Inland Builders is requesting a 3CX Phone System Proposal. Kevin Hsueh
11/26/2018
W35966
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested:
Testing Return Service.
11/23/2018 06:42 pm Void: Testing. Pam Castilla
11/23/2018
W35965
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested:
Testing.
11/23/2018 06:41 pm Void: Testing only. Pam Castilla
11/23/2018
W35954
Service Contract
Onsite
Great National Insurance
Vilma Bumagat
Work Requested:
Troubleshoot AVG on Almina's Workstation.
11/26/2018 03:29 pm Void: Duplicate WO. Earl James Flores
11/20/2018
W35946
Onsite Trinity Pacific Loss Adjusters
Sandra Bang
Work Requested:
Setup workstation
11/19/2018 10:26 am Void: Customer advised she called on Friday to cancel service Kevin Hsueh
11/19/2018
W35943
Service Contract
Onsite
Guam Insurance Adjusters
Bridget Bagiac
Work Requested:
Troubleshoot IP phones/desktops
12/19/2018 07:37 am Void: Cancelled by Bridget. Network migration team figured out what was causing IP conflicts. Jordan Gimmen
11/19/2018
W35941
Inhouse Dimension Systems, Inc.
Kevin Hsueh
Work Requested:
Test
11/16/2018 04:09 pm Void: this is a test Earl James Flores
11/16/2018
W35940
Inhouse Dimension Systems, Inc.
Kevin Hsueh
Work Requested:
Test Work Order
11/16/2018 04:02 pm Void: This is a test work order. Kevin Hsueh
11/16/2018
W35869
Project
Onsite
Hilton Grand Vacations Company
Yukiko Takaishi
Work Requested:
Security system set up
12/19/2018 07:23 am Void: Duplicate work order Jordan Gimmen
10/31/2018
W35863
Onsite Field Nation
Pomeroy Solutions
Work Requested:
Field Nation Work Order 5698378 at Kmart.
10/30/2018 04:09 pm Void: Duplicate work order Jordan Gimmen
10/30/2018
W35853
Remote Dimension Systems, Inc.
Kevin Hsueh
Work Requested:
This is just a test
10/29/2018 11:04 am Void: Void. testing only. Pam Castilla
10/29/2018
W35832
Ref/PO#5630539
Onsite Field Nation
Esco Technologies
Work Requested:
FN #5630539 ROSS#0497 GUAM - Tamuning, GA - Install; Int Ticket #: CW #57160; Company: Esco Technologies Overview The installation consists of a CU5300-CRS control unit, PT14 Transceiver, USB-Cellular modem and pre-programmed CB960’s help buttons. All notification messages broadcast to the two-way radios and PA. PA connection is limited to designated stores only. For ease of installation, all devices come preconfigured, including the cellular modem and mounted to a backboard. Parts confirmed received onsite 10/22/18. Contact Hether at Esco Technologies
10/30/2018 12:15 pm Void: Duplicate work order Jordan Gimmen
10/23/2018
W35817
Remote Dimension Systems, Inc.
Chu Hsieh
Work Requested:
Testing WO
10/19/2018 05:47 pm Void: Testing. Discussion with Chu on the last steps of Close Out Stage. Pam Castilla
10/19/2018
W35781
Ref/PO#4127333
Onsite Barrister
Barrister Barrister
Work Requested:
Barrister Service# 4127333 at Docomo Pacific Harmon, Trip 1 Replace RAID controller
10/12/2018 01:12 pm Void: Duplicate work order Jordan Gimmen
10/08/2018
W35761
Ref/PO#PO# 20180578-00
Project
Onsite
Guam Department of Education
Francisco Castro
Work Requested:
Install Qty. 2 Projectors at Tiyan High School, Room K103 & K104
10/03/2018 02:54 pm Void: Customer requests to reschedule as they are unable to locate projectors and POC (Frank Castro) is out for the day. Jason Soliva
10/03/2018
W35691
Onsite Barrister
Barrister Barrister
Work Requested:
Tested AP and noted console not accepting AP. Factory reset AP and confirmed now being provisioned by Aruba Network console. Ray confirmed AP fully operational. Paperwork signed by Patt Agustin. No return trip required.
10/02/2018 04:22 pm Void: Duplicate work order for W35692. Jordan Gimmen
09/14/2018
W35668
Service Contract
Inhouse
JMC Equipment Rental
Mark Peredo
Work Requested:
Reprep Lenovo Lapop
09/27/2018 10:13 am Void: Duplicate Work Order Kevin Hsueh
09/06/2018
W35628
Service Contract
Onsite
Island Cancer Center
Colin O'Connell
Work Requested:
Troubleshoot network - power outage took out UPS
10/02/2018 03:59 pm Void: Duplicate work order. Jordan Gimmen
08/28/2018
W35624
Project
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested:
Assist Jordan on Site.
08/28/2018 03:44 pm Void: Error that requires signature if charge code was not input prior to submitting. Christopher Unsiog
08/27/2018
W35623
Project
Inhouse
Guam Surgicenter
Colin O'Connell
Work Requested:
Assemble server rack.
08/28/2018 03:44 pm Void: Error that requires signature if charge code was not input prior to submitting. Christopher Unsiog
08/27/2018
W35579
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested:
Map new couterpoint server shared drive on all back office workstations.
08/14/2018 11:39 am Void: customer called to cancel service. Kevin Hsueh
08/13/2018
W35548
Project
Inhouse
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested:
Assemble rack.
08/07/2018 09:05 am Void: Wrong customer and charge code. Christopher Unsiog
08/07/2018
W35514
Ref/PO#5274961
Onsite Field Nation
Pivital Solutions
Work Requested:
FN# 5274961 at Kmart, Trip 1 Test AP05 cabling Replace AP05
08/02/2018 09:12 am Void: Pivital/Extreme Networks created a different ticket number for work and cancelled this one. Jordan Gimmen
07/30/2018
W35490
Project
Onsite
Express Business Service
Joyce Santos
Work Requested:
Troubleshoot IP Phone
07/24/2018 03:16 pm Void: Duplicate Work Order Kevin Hsueh
07/23/2018
W35481
Project
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested:
GMP Server Project
07/23/2018 11:39 am Void: Duplicate Work Order. Kevin Hsueh
07/19/2018
W35459
Service Contract
Onsite
Island Cancer Center
Colin O'Connell
Work Requested:
Troubleshoot network - network down
07/16/2018 09:22 am Void: Service cancelled by Colin. He noted issue was resolved by turning switch on. Jordan Gimmen
07/16/2018
W35453
Project
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested:
Activate Exchange 2016. Install Shadowprotect backup on 3 servers.
07/13/2018 04:50 pm Void: wrong work order Kevin Hsueh
07/13/2018
W35388
Onsite G4S Solutions
James Quintanilla
Work Requested:
Troubleshoot Symantec Backup
06/25/2018 10:21 am Void: James Quintanilla called to advise he is not available today while en route to G4S. Rescheduled to Tuesday at 2:00pm. Kevin Hsueh
06/25/2018
W35373
Inhouse Guam Housing and Urban Renewal Authority
Bill Eriksen
Work Requested:
Troubleshoot Fargo printer, printer error after installing new catridge
06/19/2018 01:28 pm Void: Duplicated WO entry Kevin Hsueh
06/19/2018
W35353
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested:
Install motherboard/troubleshoot PC
08/30/2019 03:44 pm Void: Voiding old work order. Jordan Gimmen
06/11/2018
W35350
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested:
Remote Service: Change call flow for Roland's extension
07/09/2018 01:55 pm Void: Work completed on another DSI work order as I had to go to site. Jordan Gimmen
06/11/2018
W35349
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested:
Move Timeslip license from Jessica's desktop to frontdesk
06/08/2018 03:31 pm Void: Duplicate creation Chu Hsieh
06/08/2018
W35321
Project
Onsite
Express Business Service
Joyce Santos
Work Requested:
Deliver and deploy 3CX SBC and IP Phones
05/31/2018 02:35 pm Void: No work done today. Presale meeting, project scope is changing per new request from John. Kevin Hsueh
05/31/2018
W35286
Service Contract
Inhouse
Office of Public Accountability
Edlyn Dalisay
Work Requested:
Reprep Lenovo Laptop.
05/18/2018 05:15 pm Void: Duplicate Work Order Kevin Hsueh
05/18/2018
W35273
Future Smiles Orthodontics
Dr. Paul Sauget DDS, MSD
Work Requested:
Prepare 3CX server for use
07/24/2018 09:16 am Void: Duplicate work order for W35272 Jordan Gimmen
05/16/2018
W35257
Service Contract
Onsite
Chanel (Guam), Inc.
Patricia Duenas
Work Requested:
Run network cable and mount APs
06/08/2018 09:19 am Void: Work completed on another WO. Duplicate. Jordan Gimmen
05/14/2018
W35249
Service Contract
Morrico Equipment
Alma Dimla
Work Requested:
Set up laptop for new service technician
05/14/2018 02:04 pm Void: Duplicate work order created. Jordan Gimmen
05/11/2018
W35238
Service Contract
Morrico Equipment
Rene Molinos
Work Requested:
Troubleshoot internet issue
05/09/2018 10:26 am Void: Rene cancel service Kevin Hsueh
05/09/2018
W35228
Service Contract
Equatorial Manufactory, Inc.
Cleo Canales
Work Requested:
Troubleshoot internet issues
05/30/2018 10:54 am Void: Duplicate WO Kevin Hsueh
05/07/2018
W35225
Inhouse Hisae Farrell
Work Requested:
Power turns on but doesn't boot up.
05/04/2018 04:51 pm Void: Glitch on the office Lenovo tablet that generated two work orders instead of one. Kevin Hsueh
05/04/2018
W35205
ASC Trust LLC
Ron Cruz
Work Requested:
Configure SonicWALL Secondary WAN Interface.
05/01/2018 01:57 pm Void: Ron called on the way to service to cancel. Kevin Hsueh
05/01/2018
W35202
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested:
Remote Support: Add domain to sonicwall allowed list
05/01/2018 11:06 am Void: duplicate work order Kevin Hsueh
05/01/2018
W35147
Service Contract
Morrico Equipment
Michelle Bordallo
Work Requested:
Setup Michelle temporary laptop
04/18/2018 11:03 am Void: issue with checkin Chu Hsieh
04/17/2018
W35146
Service Contract
Morrico Equipment
Michelle Bordallo
Work Requested:
Setup a temporary desktop for Michelle to use until she gets a replacement laptop
04/17/2018 05:19 pm Void: Service cancelled Chu Hsieh
04/17/2018
W35131
Hilton Grand Vacations Company
Patrick Guerin
Work Requested:
Troubleshoot Polycom video conference device
04/16/2018 10:46 am Void: Per Patrick, Polycom device issue is related to firewall which is managed by a 3rd party. They have created an internal workaround for the time being using Skype for Business. Patrick will advise if they need us to come in to assist troubleshooting with the firewall once their vendor gets back to him. Jordan Gimmen
04/16/2018
W35108
Service Contract
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested:
Remote Service: Assist Roxanne and JR in troubleshooting training program
04/11/2018 04:04 pm Void: Work order not needed as JR figured out issue. Was not advised what issue was. Jordan Gimmen
04/10/2018
W35077
Service Contract
Isa Dental
Linda Santos
Work Requested:
Troubleshoot workstation. Add new employee to timeqplus.
04/04/2018 05:27 pm Void: VOID Duplicate work order. Kevin Hsueh
04/03/2018
W35058
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested:
Lindy reporting not receiving emails from dol.guam.gov and icloud.com
03/28/2018 11:46 am Void: multiple check-in unable to check out Chu Hsieh
03/28/2018
W35056
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested:
Lindy reporting not receiving email from dol.guam.gov and icloud.com
03/27/2018 05:45 pm Chu Hsieh
03/27/2018
W35055
ASC Trust LLC
Ron Cruz
Work Requested:
Test
03/29/2018 04:29 pm Void: Voided. Testing only Pam Castilla
03/27/2018
W35054
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested:
Lindy reporting not receiving emails from dol.guam.gov and icloud.com
03/27/2018 05:42 pm Void: Error multiple check-in but can't check out. Pam is working on issue Chu Hsieh
03/27/2018
W35047
Service Contract
Isa Dental
Linda Santos
Work Requested:
Troubleshoot Phone
03/27/2018 04:59 pm Voiding work order. Isa dental called prior to my arrival to advise Phones were up and running Kevin Hsueh
03/27/2018
W35023
Service Contract
Isa Dental
Linda Santos
Work Requested:
This is a test work order.
03/19/2018 04:39 pm Voided. Testing only Kevin Hsueh
03/19/2018
W35022
Service Contract
Isa Dental
Linda Santos
Work Requested:
This is a test work order.
03/19/2018 04:39 pm Voided. Testing only Kevin Hsueh
03/19/2018
W35021
Service Contract
Dimension Systems, Inc.
Kevin Hsueh
Work Requested:
This is a test work order.
03/19/2018 04:40 pm Voided. Testing only Kevin Hsueh
03/19/2018
W35004
Docomo Pacific
Zar Tandoc
Work Requested:
Docomo Arrive Project
03/29/2018 04:08 pm VOID Kevin Hsueh
03/15/2018