S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Invoice # | Customer Signature | Payment Received | |
|---|---|---|---|---|---|---|---|
|
W40093
|
Emergency Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: (by: Ryan Mummert) 3CX Phone System down |
02/07/2023 02:05 pm |
Kevin Hsueh |
031101 | With Customer Signature | |
|
W40090
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) set up workstations |
02/06/2023 02:10 pm |
Jayson Larot |
031103 | No Signature: No Signature. Inhouse service. | |
|
W40082
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Mary's Laptop |
02/03/2023 09:30 am |
Kevin Hsueh |
031098 | With Customer Signature | |
|
W40081
|
Inhouse |
Bordallo , Michelle Michelle Bordallo Work Requested: (by: Michelle Bordallo ) She spoke to Chu about the issues. |
02/02/2023 02:56 pm |
Chu Hsieh |
031104 | No Signature: Remote Support | |
|
W40080
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot Hot Spot Server |
02/02/2023 02:00 pm |
Kevin Hsueh |
031097 | With Customer Signature | |
|
W40077
|
Remote |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Reset John Gomez account password |
02/01/2023 02:30 pm |
Kevin Hsueh |
031096 | No Signature: Remote Support | |
|
W40073
Ref/PO#899521 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 899521 at Ross #497 Register APC BK350/BE600M1 Battery backup replacement |
02/01/2023 09:00 am |
Jayson Larot |
031094 | No Signature: Level 10 service | |
|
W40072
|
Onsite |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) setup workstation for Benny |
01/31/2023 02:00 pm |
Kevin Hsueh |
031091 | With Customer Signature | |
|
W40071
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Deliver and setup Dante's workstation. |
01/31/2023 02:00 pm |
Jayson Larot |
031090 | With Customer Signature | |
|
W40070
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup Sage 100 on 2 new laptops |
01/31/2023 08:30 am |
Kevin Hsueh |
031089 | With Customer Signature | |
|
W40069
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Replace the power supply of Dante's Workstation with a new one. |
01/31/2023 09:00 am |
Jayson Larot |
031088 | No Signature: Inhouse Service | |
|
W40068
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Manny reported issues with connecting to Fluke software and setup emails on his cell phone. |
01/31/2023 09:30 am |
Chu Hsieh |
031087 | With Customer Signature | |
|
W40065
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Irenes workstation |
01/30/2023 10:40 am |
Kevin Hsueh |
031086 | No Signature: System to be delivered once replacement PSU is installed. | |
|
W40064
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Deliver and setup HP AiO at Hydraulink |
01/30/2023 10:00 am |
Kevin Hsueh |
031084 | With Customer Signature | |
|
W40063
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Renew MyHosting Subcription (ambyth.guam.net emails) |
01/30/2023 08:30 am |
Kevin Hsueh |
031085 | No Signature: Remote Support | |
|
W40060
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Check why Xerox scanner is not sending email of scanned documents |
01/27/2023 09:30 am |
Chu Hsieh |
031081 | With Customer Signature | |
|
W40057
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Troubleshoot server |
01/26/2023 09:30 am |
Kevin Hsueh |
031079 | With Customer Signature | |
|
W40056
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Linda's Outlook/Email issues |
01/26/2023 08:30 am |
Kevin Hsueh |
031078 | With Customer Signature | |
|
W40053
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Beth's IP Phone network connection |
01/25/2023 01:30 pm |
Kevin Hsueh |
031077 | With Customer Signature | |
|
W40052
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Update share drives and access rights with Joleen |
01/24/2023 02:00 pm |
Kevin Hsueh |
031062 | With Customer Signature | |
|
W40051
Ref/PO#5437714829 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 5437714829: Wireless Project Site Survey |
01/24/2023 09:00 am |
Kevin Hsueh |
031061 | No Signature: | |
|
W40050
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Cable management for new Front Desk renovation. |
01/24/2023 02:00 pm |
Jayson Larot |
031064 | With Customer Signature | |
|
W40049
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Create new email account for JR Sablan (Sablan@guammemorialpark.com) |
01/23/2023 01:30 pm |
Kevin Hsueh |
031058 | No Signature: Remote Support | |
|
W40048
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Create new email account for Camarin (CBurch@ambyth.com). Set Camarin's old email CConcepcion@ambyth.com to forward all new emails to CBurch@ambyth.com. |
01/23/2023 10:30 am |
Kevin Hsueh |
031057 | No Signature: Remote Support | |
|
W40043
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Camarin Burch email on mobile phone. |
01/23/2023 02:00 pm |
Jayson Larot |
031060 | With Customer Signature | |
|
W40042
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup network for Front Desk. |
01/23/2023 09:00 am |
Jayson Larot |
031055 | With Customer Signature | |
|
W40040
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Per Wes: Create new Exchange email account for Carter Gingrich |
01/19/2023 01:30 pm |
Kevin Hsueh |
031053 | No Signature: Remote Support | |
|
W40039
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot Exchange. Per Lisa and Terry, emails to gmail.com are bouncing back |
01/19/2023 02:00 pm |
Kevin Hsueh |
031052 | No Signature: Remote Support | |
|
W40038
Ref/PO#5437714829 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 5437714829 at Home Depot: Wireless Project Survey. |
01/19/2023 09:00 am |
Kevin Hsueh |
031061 | No Signature: Work Market | |
|
W40035
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot printing issues on Jacob's Macbook Pro. |
01/18/2023 01:30 pm |
Kevin Hsueh |
031050 | With Customer Signature | |
|
W40032
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Run temporary network lines for front desk workstation, IP Phone, and Credit Card Machine temporary relocation. GMP Front Desk will be renovated this week. |
01/17/2023 09:00 am |
Jayson Larot |
031047 | With Customer Signature | |
|
W40031
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Per Bejie, Xerox scan to email not working |
01/16/2023 05:00 pm |
Kevin Hsueh |
031046 | No Signature: Remote Support | |
|
W40028
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Extract data from workstation that is down to a USB flash drive provided by Ambyth |
01/16/2023 10:30 am |
Kevin Hsueh |
031045 | With Customer Signature | |
|
W40027
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Alfred Lam Work Requested: (by: Christi Taijeron) Troubleshoot Eric's workstation power issue. |
01/16/2023 09:00 am |
Jayson Larot |
031056 | No Signature: Customer wasn't available to sign | |
|
W40026
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Install CYMA on Benjie's workstation (Saipan) |
01/13/2023 10:00 am |
Kevin Hsueh |
031041 | No Signature: Remote Support | |
|
W40025
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot Executive Office various issues |
01/13/2023 09:30 am |
Kevin Hsueh |
031040 | With Customer Signature | |
|
W40018
|
Inhouse |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Import Apple Mail backup (mbox file) to PST then to Hosted Exchange Server |
01/10/2023 10:00 am |
Chu Hsieh |
031038 | With Customer Signature | |
|
W40012
|
Onsite |
Guam Orthopedic Associates Esther Marquez Work Requested: (by: Esther Marquez) Troubleshoot Esther's workstation |
01/10/2023 09:00 am |
Kevin Hsueh |
031035 | With Customer Signature | |
|
W40011
Ref/PO#897065 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 897065 at Ross Dededo |
01/10/2023 10:00 am |
Jayson Larot |
031037 | No Signature: Level 10 Service | |
|
W40010
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot issues in Executive Office. |
01/09/2023 01:30 pm |
Kevin Hsueh |
031031 | With Customer Signature | |
|
W40008
Ref/PO#896576 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 896576 at Ross Dededo |
01/10/2023 09:00 am |
Jayson Larot |
031036 | No Signature: Level 10 service | |
|
W40007
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check Fanny and Jolene network connections |
01/09/2023 11:00 am |
Kevin Hsueh |
031030 | With Customer Signature | |
|
W40005
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and install PSU for Dell Server |
01/06/2023 03:30 pm |
Jayson Larot |
031029 | With Customer Signature | |
|
W40001
|
Onsite |
Finance Integrated Solutions Joyce DC Santos Work Requested: (by: Joyce DC Santos) Setup NVR and clean wall stains |
01/05/2023 02:00 pm |
Jayson Larot |
031028 | With Customer Signature | |
|
W39995
|
Onsite |
Finance Integrated Solutions Joyce DC Santos Work Requested: (by: Joyce DC Santos) Run cables for four camera, mount them to ceiling tiles and setup NVR. |
01/04/2023 09:00 am |
Jayson Larot |
031028 | With Customer Signature | |
|
W39994
|
Onsite |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Troubleshoot Gary's laptop |
01/11/2023 08:30 am |
Kevin Hsueh |
031026 | With Customer Signature | |
|
W39993
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) setup new MFP at front desk |
01/03/2023 02:00 pm |
Jayson Larot |
031025 | With Customer Signature | |
|
W39990
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install SQL Server 2019 on APPSRV |
12/30/2022 09:00 am |
Kevin Hsueh |
030941 | With Customer Signature | |
|
W39989
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Reset password for Roxanne's email and forward emails to Jay |
12/29/2022 05:30 pm |
Kevin Hsueh |
031019 | No Signature: Remote Support | |
|
W39986
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Setup timeclock in NEX Store. |
12/29/2022 09:00 am |
Kevin Hsueh |
031018 | With Customer Signature | |
|
W39983
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Uninstall Microsoft Office 365 (32 bit) and install MS office (64 bit) version for all workstations (except Aileen's). |
12/28/2022 02:00 pm |
Jayson Larot |
031015 | With Customer Signature | |
|
W39982
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues |
12/28/2022 01:30 pm |
Kevin Hsueh |
031014 | With Customer Signature | |
|
W39981
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Install new UPS batteries. Setup 1 new Brother MFP. |
12/28/2022 09:30 am |
Kevin Hsueh |
031013 | With Customer Signature | |
|
W39979
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) SSD and RAM upgrade |
12/27/2022 10:00 am |
Jayson Larot |
031012 | With Customer Signature | |
|
W39978
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot various issues |
12/27/2022 02:00 pm |
Kevin Hsueh |
031011 | With Customer Signature | |
|
W39977
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Elizabeth Andon Work Requested: (by: Elizabeth Andon) Troubleshoot Elizabeth Andon Outlook Issue |
12/27/2022 10:00 am |
Kevin Hsueh |
031010 | No Signature: Remote Support | |
|
W39976
Ref/PO#SV1021874 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Service SV1021874 at Judiciary of Guam to install new HDD on HPE MSA 2050 |
12/27/2022 09:30 am |
Kevin Hsueh |
031009 | With Customer Signature | |
|
W39975
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Bring over two workstations from Royal Orchid to DSI office, and run hardware test to check if which parts needs replacing. |
12/21/2022 04:00 pm |
Jayson Larot |
030995 | No Signature: Inhouse Service | |
|
W39974
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Front Desk workstation |
12/21/2022 02:00 pm |
Jayson Larot |
030993 | With Customer Signature | |
|
W39973
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Xerox Support on remote services upload issue for Xerox VersaLink C505X and VersaLink C400DN. |
12/21/2022 08:00 am |
Kevin Hsueh |
030992 | No Signature: Remote Support | |
|
W39965
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) SSD and RAM upgrade |
12/16/2022 09:46 am |
Jayson Larot |
030989 | No Signature: Inhouse service | |
|
W39964
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Assist Mr. David with his phone email setup. |
12/16/2022 09:30 am |
Jayson Larot |
030988 | With Customer Signature | |
|
W39963
|
Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Assist Wilma setup printer for Piti workstation brought to Harmon |
12/15/2022 10:20 am |
Jayson Larot |
030987 | With Customer Signature | |
|
W39962
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Troubleshoot OPA 3CX Server down. |
12/15/2022 01:30 pm |
Jayson Larot |
030986 | No Signature: Customer unable to sign was in a zoom meeting call | |
|
W39960
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) 12/14 - Setup Wilma's Piti workstation and bring back the Harmon workstation to DSI and reinstall Windows 10 Pro. 12/21 - Deliver and setup workstation at Ambyth Piti. |
12/14/2022 09:00 am |
Jayson Larot |
031017 | With Customer Signature | |
|
W39951
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Eric James advised he is unable to print from Google Chrome. |
12/12/2022 09:45 am |
Kevin Hsueh |
030977 | No Signature: Remote Support | |
|
W39950
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Eric's printing issues |
12/12/2022 09:00 am |
Jayson Larot |
030976 | With Customer Signature | |
|
W39949
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup Mr. David's exchange email on iPhone. Troubleshoot various issues. |
12/09/2022 08:30 am |
Kevin Hsueh |
030974 | With Customer Signature | |
|
W39945
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues. |
12/07/2022 01:30 pm |
Kevin Hsueh |
030972 | With Customer Signature | |
|
W39944
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Rackspace Hosted Exchange not working |
12/07/2022 10:15 am |
Chu Hsieh |
030973 | With Customer Signature | |
|
W39941
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Troubleshoot Saipan Xerox scan to email |
12/06/2022 01:30 pm |
Kevin Hsueh |
030968 | No Signature: Remote Support | |
|
W39940
|
Onsite |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Check WiFi. |
12/06/2022 02:30 pm |
Kevin Hsueh |
030969 | With Customer Signature | |
|
W39936
|
Onsite |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Troubleshoot Internet/Network. Internet/Network down. |
12/05/2022 02:30 pm |
Kevin Hsueh |
030963 | With Customer Signature | |
|
W39932
|
Inhouse |
Hemmersbach Hemmersbach Hemmersbach Work Requested: (by: Hemmersbach Hemmersbach) Replace systemboard for US Coast Guard HP laptop. |
12/06/2022 09:00 am |
Jayson Larot |
030970 | No Signature: No signature. Inhouse service | |
|
W39919
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot ISASRV. |
11/30/2022 03:00 pm |
Kevin Hsueh |
030961 | With Customer Signature | |
|
W39916
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot QuickBooks on Frank's workstation. |
11/30/2022 09:00 am |
Kevin Hsueh |
030958 | No Signature: Web App not accessible while onsite. | |
|
W39915
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Relocate Wilma’s workstation from Piti office to Ambyth Harmon Logistics. |
11/30/2022 09:30 am |
Jayson Larot |
030959 | With Customer Signature | |
|
W39913
|
Onsite |
Guam Memorial Park Crissy Work Requested: (by: Crissy ) Assist Chrissy to add printer to another computer |
11/29/2022 09:20 am |
Jayson Larot |
030957 | With Customer Signature | |
|
W39912
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup GTA BEC Modem. Setup Lou Garcia's Exchange Email on mobile phone. IT 2023 planning meeting with Ambyth. |
11/28/2022 02:00 pm |
Kevin Hsueh |
030956 | With Customer Signature | |
|
W39910
|
Onsite |
Goody’s Jeff Bristol Work Requested: (by: Jeff Bristol) Keystroke POS register 1 down |
11/22/2022 02:00 pm |
Chu Hsieh |
030953 | With Customer Signature | |
|
W39909
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Grant remote access to Guam CYMA Server for Frank Aldea and Ronaldo Reyes. |
11/23/2022 04:39 pm |
Kevin Hsueh |
030955 | No Signature: Remote Support | |
|
W39908
|
Service Contract Onsite |
Guam Memorial Park Anthony Marques Work Requested: (by: Anthony Marques) Troubleshoot QuickBooks |
11/23/2022 02:42 pm |
Kevin Hsueh |
030954 | With Customer Signature | |
|
W39904
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Tony Sawyer Work Requested: (by: Tony Sawyer) Setup Tony's Exchange emails on his new mobile phone. |
11/22/2022 01:30 pm |
Kevin Hsueh |
030939 | With Customer Signature | |
|
W39901
|
Onsite |
ABC Stores David Fujihara Work Requested: (by: David Fujihara) ABC Store #506 troubleshoot CO Line issue |
11/22/2022 09:00 am |
Kevin Hsueh |
030938 | With Customer Signature | |
|
W39900
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Roxanne unable to access outlook on her workstation and 2 iPads. |
11/21/2022 10:30 am |
Kevin Hsueh |
030936 | No Signature: Remote Support | |
|
W39899
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup new GTA DSL Internet at Ambyth HQ. Troubleshoot network issues on Irene's workstation. |
11/21/2022 09:00 am |
Kevin Hsueh |
030937 | With Customer Signature | |
|
W39896
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Marilou Palma Work Requested: (by: Marilou Palma) Restart RDS Server. Per Marilou Palma, when using RDS, freezing occurs. |
11/17/2022 07:30 am |
Kevin Hsueh |
030935 | No Signature: Remote Support | |
|
W39893
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various workstation issues. |
11/15/2022 09:00 am |
Kevin Hsueh |
030934 | With Customer Signature | |
|
W39892
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Fill out 2023 IT Plan documentation provided by Jacob. |
11/14/2022 03:30 pm |
Kevin Hsueh |
030932 | No Signature: Remote Support | |
|
W39888
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot printing from Saipan to Guam Accounting Xerox issue |
11/11/2022 01:55 pm |
Kevin Hsueh |
030927 | No Signature: Remote Support | |
|
W39885
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Meeting to discuss IT. Troubleshoot network |
11/10/2022 10:00 am |
Kevin Hsueh |
030890 | With Customer Signature | |
|
W39884
Ref/PO#12322223 |
Onsite |
Field Nation Retail Tech Work Requested: (by: Retail Tech) Replace back-of-house PC at Michael Kors(Plaza Shopping Center). |
11/09/2022 10:00 am |
Jayson Larot |
030923 | No Signature: Field Nation service | |
|
W39880
|
Emergency Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Troubleshoot network. Network down. |
11/07/2022 09:00 am |
Kevin Hsueh |
030921 | With Customer Signature | |
|
W39878
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Request: 1. Alden’s and Brad’s computers are very slow 2. Three new MEC employees need access to the shared drive |
11/04/2022 01:30 pm |
Kevin Hsueh |
030920 | With Customer Signature | |
|
W39876
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot printer issues in Executive Office |
11/03/2022 01:30 pm |
Kevin Hsueh |
030916 | With Customer Signature | |
|
W39872
|
Onsite |
Kloppenburg Cil Cascasan Work Requested: (by: Cil Cascasan) Upgrade their 3CX phone system from version 15.5 to version 18 |
11/02/2022 09:30 am |
Jayson Larot |
030914 | With Customer Signature | |
|
W39870
Ref/PO#WO-019113465 |
Onsite |
Hemmersbach Hemmersbach Hemmersbach Work Requested: (by: Hemmersbach Hemmersbach) Hemmersbach WO-019113465 to install new System Board on HP ProBook 650 G5 Notebook PC |
11/01/2022 09:00 am |
Jayson Larot |
030913 | With Customer Signature | |
|
W39869
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup new GTA Modem to work with SonicWALL firewall. |
10/31/2022 01:30 pm |
Kevin Hsueh |
030908 | With Customer Signature | |
|
W39865
Ref/PO#890276 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 890276 at Ross Dededo to replace Pin Pad |
10/28/2022 09:30 am |
Jayson Larot |
030906 | No Signature: Level 10 service | |
|
W39860
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Ambyth Saipan Remote Support: - Work with Benjie to map network share drives to Guam on Saipan workstations. - Create 2 new user profiles. - Setup new IT&E internet circuit. |
10/24/2022 09:30 am |
Kevin Hsueh |
030889 | No Signature: Remote Support | |
|
W39859
Ref/PO#889898 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service#889898 at Ross GPO |
10/21/2022 09:00 am |
Jayson Larot |
030886 | No Signature: Level 10 service | |
|
W39857
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Export JAndre@ambyth.com, ADumapit@ambyth.com, and Justin Andre's old email account from MyHosting.com. |
10/20/2022 04:00 pm |
Kevin Hsueh |
030907 | No Signature: Remote Support | |
|
W39856
|
Remote |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Upgrade Moylan's 3CX Phone System to Version 18. |
10/20/2022 04:00 pm |
Jayson Larot |
030885 | No Signature: Upgrade was done remotely | |
|
W39854
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot internet issues at HQ and Warehouse. Internet down |
10/19/2022 09:44 am |
Kevin Hsueh |
030884 | With Customer Signature | |
|
W39852
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Troubleshoot Jean's laptop and dock issues. |
10/19/2022 09:00 am |
Kevin Hsueh |
030883 | With Customer Signature | |
|
W39850
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Josef on his Outlook issue |
10/18/2022 11:00 am |
Kevin Hsueh |
030882 | No Signature: Remote Support | |
|
W39838
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Drew Marine laptop issues |
10/14/2022 08:30 am |
Kevin Hsueh |
030881 | With Customer Signature | |
|
W39835
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Upgrade SonicWALL TZ300 firmware. Troubleshoot workstation issues. |
10/13/2022 10:00 am |
Kevin Hsueh |
030875 | With Customer Signature |
Payment Type: Check Check Number: 5523 Amount ($): 300.00 Payment Date: October 13, 2022 |
|
W39829
|
Onsite |
Onward Talofofo Golf Club Rose Aquino Work Requested: (by: Rose Aquino) Configure IP Phone for use with 3CX Phone System. |
10/11/2022 01:30 pm |
Jayson Larot |
030874 | With Customer Signature | |
|
W39827
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Setup QuickBooks on a new laptop. |
10/10/2022 02:00 pm |
Jayson Larot |
030873 | With Customer Signature |
Payment Type: Check Check Number: 2982 Amount ($): 300.00 Payment Date: October 10, 2022 |
|
W39821
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Reconfigure 3CX Phone System to use new IT&E trunks and IT&E internet. |
10/10/2022 09:30 am |
Kevin Hsueh |
030872 | With Customer Signature | |
|
W39820
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Troubleshoot internet drop issues. |
10/10/2022 08:30 am |
Kevin Hsueh |
030870 | With Customer Signature | |
|
W39818
Ref/PO#SV0992178 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech SV0992178. TICKET DETAILS PPT Service Order: SV0992178 Issue Description: PS replacement / site: USGUA1 Other Ref. Numbers Severity: 2 Affected Device S/N: 6Z6FD42 Model: PowerEdge T430 Server CUSTOMER INFORMATION Company: AECOM Technology Corp Site Address: 414 W Soledad Ave Hagåtña 96910 Guam Contact Person/s: Diane.pangelinan |
10/07/2022 03:00 pm |
Kevin Hsueh |
030869 | With Customer Signature | |
|
W39816
|
Onsite |
Prestige Automobiles Raphael Hilmi Work Requested: (by: Raphael Hilmi) Troubleshoot Workstation |
10/07/2022 08:30 am |
Kevin Hsueh |
030868 | With Customer Signature | |
|
W39811
|
Inhouse |
Unitek Environmental LeRoy Moore Work Requested: (by: LeRoy Moore) Transfer data from old laptop to new laptop. |
10/04/2022 03:00 pm |
Kevin Hsueh |
030865 | With Customer Signature | |
|
W39800
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot App Server. |
10/03/2022 09:00 am |
Kevin Hsueh |
030861 | With Customer Signature | |
|
W39799
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Ambyth Saipan to troubleshoot network |
09/30/2022 09:30 am |
Kevin Hsueh |
030859 | No Signature: Remote Support | |
|
W39798
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Mr. Miller's Outlook issues on his macbook |
09/30/2022 08:30 am |
Kevin Hsueh |
030858 | No Signature: Remote Support | |
|
W39796
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Pickup Lam's New Lenovo Workstation. Bring back to DSI to downgrade to Windows 10 Pro. |
09/30/2022 09:00 am |
Jayson Larot |
030857 | No Signature: Remote Support | |
|
W39791
|
Onsite |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Troubleshoot Patton Gateway. |
09/28/2022 02:30 pm |
Kevin Hsueh |
030853 | With Customer Signature | |
|
W39789
|
Inhouse |
Goody’s Jeff Bristol Work Requested: (by: Jeff Bristol) Issues with accessing various files |
09/28/2022 10:00 am |
Kevin Hsueh |
030860 | No Signature: Remote Support | |
|
W39788
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Set email forwarding for jgarrido@ambyth.com to abarcinas@ambyth.com. Troubleshoot sending of emails to tollgroup.com |
09/28/2022 08:30 am |
Kevin Hsueh |
030851 | No Signature: Remote Support | |
|
W39787
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup Lenovo Workstation for Lam. |
09/28/2022 09:00 am |
Jayson Larot |
030850 | With Customer Signature | |
|
W39783
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Conduct End-User / ActivInspire Promethean training |
09/29/2022 09:30 am |
KaeAna Dee Camacho |
030842 | With Customer Signature | |
|
W39782
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Conduct End-User / ActivInspire Promethean training |
09/28/2022 10:00 am |
KaeAna Dee Camacho |
030842 | With Customer Signature | |
|
W39781
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Assist CBC Guam on 3CX recordings and AA. |
09/26/2022 02:00 pm |
Jayson Larot |
030846 | With Customer Signature | |
|
W39780
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Conduct End-User / ActivInspire Promethean training |
09/26/2022 10:00 am |
KaeAna Dee Camacho |
030842 | With Customer Signature | |
|
W39778
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Deliver and setup Lenovo Laptop for Lou Garcia. Run 2 new network lines in HR Office. Troubleshoot Natalia Bernardo's Outlook client. |
09/23/2022 01:30 pm |
Kevin Hsueh |
030844 | With Customer Signature | |
|
W39773
|
Remote |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Recover delete file from MEC Share Drive. |
09/22/2022 09:00 am |
Kevin Hsueh |
030825 | No Signature: Remote Support | |
|
W39763
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Run 1 new network line in Tim's area (1st Floor). |
09/20/2022 09:30 am |
Jayson Larot |
030822 | With Customer Signature | |
|
W39762
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot Vanessa's workstation printing issues. Deliver and setup Bella's laptop. |
09/19/2022 02:00 pm |
Jayson Larot |
030821 | With Customer Signature | |
|
W39759
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) troubleshoot sheryls workstation |
09/19/2022 08:30 am |
Kevin Hsueh |
030820 | With Customer Signature | |
|
W39757
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Unable to print from Mas90 |
09/16/2022 09:30 am |
Chu Hsieh |
030819 | With Customer Signature | |
|
W39749
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup spare workstation for Sheryl |
09/15/2022 02:00 pm |
Jayson Larot |
030817 | With Customer Signature | |
|
W39746
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Customer provided 960GB SSD to be cloned from the existing 1TB HDD (failing). |
09/13/2022 03:00 pm |
Chu Hsieh |
030812 | No Signature: Remote Support | |
|
W39744
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Setup laptops |
09/14/2022 09:30 am |
Jayson Larot |
030781 | With Customer Signature | |
|
W39742
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Alfred Lam Work Requested: (by: Alfred Lam ) set up laptop |
09/13/2022 12:16 pm |
Jayson Larot |
030827 | With Customer Signature | |
|
W39737
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Michael Schniep Work Requested: (by: Michael Schniep) Troubleshoot ID Badge workstation in HR office. |
09/13/2022 08:30 am |
Kevin Hsueh |
030810 | With Customer Signature | |
|
W39735
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Kaela's workstation. Troubleshoot ID Card workstation remote access issue |
09/12/2022 10:30 am |
Jayson Larot |
030808 | With Customer Signature | |
|
W39730
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Subic Staff to use new RDS Server |
09/08/2022 09:00 am |
Kevin Hsueh |
030807 | No Signature: Remote Support | |
|
W39725
|
Onsite |
Creelman, Rosie Rosie Creelman Work Requested: (by: Rosie Creelman) Troubleshoot laptop display output. |
09/07/2022 09:30 am |
Kevin Hsueh |
030804 | With Customer Signature |
Payment Type: Check Check Number: 7188 Amount ($): 300.00 Payment Date: September 07, 2022 |
|
W39717
|
Inhouse |
Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) Setup Laptop. Setup access to network share drives. |
09/06/2022 10:00 am |
Kevin Hsueh |
030803 | With Customer Signature | |
|
W39714
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Work Requested: Spa Phones - Access to make outside Calls (DPHSS Requirements), Cell Phone 3CX Setup, Programming of new Accounting staff's desk phone |
09/02/2022 01:30 pm |
Kevin Hsueh |
030802 | With Customer Signature | |
|
W39709
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup RDS server and roles. |
08/30/2022 01:00 pm |
Kevin Hsueh |
030800 | No Signature: Remote Support | |
|
W39705
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Set up laptop |
08/31/2022 08:46 am |
Jayson Larot |
030849 | No Signature: Inhouse Service | |
|
W39680
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup new Lenovo Server |
08/23/2022 01:00 pm |
Kevin Hsueh |
030791 | With Customer Signature | |
|
W39672
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot various issues |
08/24/2022 09:00 am |
Kevin Hsueh |
030785 | With Customer Signature | |
|
W39666
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Various issues |
08/23/2022 09:30 am |
Chu Hsieh |
030770 | With Customer Signature | |
|
W39658
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup Laptop for Raphael Hilmi. |
08/22/2022 09:00 am |
Kevin Hsueh |
030769 | With Customer Signature | |
|
W39655
|
Onsite |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Troubleshoot 3CX Phone System. |
08/19/2022 02:00 pm |
Kevin Hsueh |
030765 | With Customer Signature | |
|
W39654
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Printing Issues. |
08/19/2022 09:30 am |
Kevin Hsueh |
030764 | With Customer Signature | |
|
W39652
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Register/Update extensions for IP Phones. |
08/18/2022 01:30 pm |
Kevin Hsueh |
030758 | No Signature: Remote Support | |
|
W39643
Ref/PO#881352 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 881352 at Ross (GPO) to install new APC BK350 UPS. |
08/16/2022 03:00 pm |
Jayson Larot |
030753 | No Signature: Level 10 Service | |
|
W39642
Ref/PO#881943 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 881943 at Ross (GPO) to install new APC BK350 UPS. |
08/16/2022 02:00 pm |
Jayson Larot |
030753 | No Signature: Level 10 service | |
|
W39638
|
Service Contract Inhouse |
Cinnabon Roxanne Williams Work Requested: (by: Roxanne Williams) Clone HDD to SSD. Install SSD on HP All In One. |
08/12/2022 03:00 pm |
Jayson Larot |
030721 | No Signature: Inhouse Service | |
|
W39637
|
Onsite |
UOG - Office of Administration & Finance Jolene Pocaigue Work Requested: (by: Jolene Pocaigue) UOG Trio Office Thermal Scanner not reading temperature properly. Pick up Thermal Scanner and bring back to DSI for further troubleshooting. |
08/12/2022 10:30 am |
Jayson Larot |
030757 | With Customer Signature | |
|
W39634
|
Service Contract Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Assist GIAA (Danny Cepeda) with ARFF elevator phone integration to PBX system. |
08/11/2022 09:30 am |
Kevin Hsueh |
030790 | No Signature: Danny Cepeda (GIAA) not onsite | |
|
W39632
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) clone large laptop to small laptop |
08/09/2022 11:34 am |
Jayson Larot |
030755 | No Signature: Inhouse Service | |
|
W39615
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Unable to access QuickBook |
08/03/2022 10:00 am |
Chu Hsieh |
030743 | With Customer Signature |
Payment Type: Check Check Number: 2927 Amount ($): 309.00 Payment Date: August 03, 2022 |
|
W39608
|
Inhouse |
Creelman, Rosie Rosie Creelman Work Requested: (by: Rosie Creelman) Assist Rosie Creelman to transfer photos from her Android phone to laptop. |
08/02/2022 09:00 am |
Jayson Larot |
030745 | No Signature: Inhouse service | |
|
W39604
|
Onsite |
EA Engineers Myrna Cavan Work Requested: (by: Myrna Cavan) Troubleshoot/Clean Canon IPF750 Plotter. |
08/01/2022 02:00 pm |
Kevin Hsueh |
030744 | With Customer Signature | |
|
W39592
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check Servers and workstations. |
07/27/2022 02:30 pm |
Kevin Hsueh |
030739 | With Customer Signature | |
|
W39585
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Check if Os is installed properly. And laptop has no wifi .Aileen spoke to Kevin regarding thus. Username: Aileen Pw: Ch@m0rak!z |
07/29/2022 03:30 pm |
Jayson Larot |
030746 | No Signature: Inhouse Service | |
|
W39583
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) clone laptop 130 |
07/27/2022 03:00 pm |
Jayson Larot |
030736 | No Signature: Inhouse service | |
|
W39579
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot remote desktop access to ID Badge Computer |
07/27/2022 10:30 am |
Jayson Larot |
030734 | With Customer Signature | |
|
W39577
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) troubleshoot PC |
07/26/2022 11:30 am |
Jayson Larot |
030733 | With Customer Signature | |
|
W39574
|
Inhouse |
Johnson, Joy Joy Johnson Work Requested: (by: Joy Johnson) Backup data on Laptop. Reinstall Windows 10. |
07/25/2022 03:30 pm |
Jayson Larot |
030732 | With Customer Signature | |
|
W39561
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Linda's remote access on her laptop |
07/18/2022 09:00 am |
Kevin Hsueh |
030717 | With Customer Signature | |
|
W39557
|
Onsite |
University of Guam - SBDC Faith Antol Work Requested: (by: Faith Antol) Pick up Digital Signage for in-house troubleshooting at DSI. |
07/15/2022 01:30 pm |
Kevin Hsueh |
030714 | With Customer Signature | |
|
W39549
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup workstations |
07/12/2022 09:30 am |
Kevin Hsueh |
030715 | With Customer Signature | |
|
W39539
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Upgrade HP Workstation and Lenovo Workstation to Windows 10 Pro. |
07/07/2022 03:00 pm |
Kevin Hsueh |
030707 | No Signature: Remote Support | |
|
W39537
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Reprogram |
07/07/2022 01:13 pm |
Kevin Hsueh |
030709 | With Customer Signature | |
|
W39533
Ref/PO#879390 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 879390 at Ross GPO to replace Pin Pad. |
07/07/2022 09:30 am |
Jayson Larot |
030705 | No Signature: Level 10 service | |
|
W39532
Ref/PO#879387 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 879387 at Ross GPO to replace Pin Pad. |
07/07/2022 09:30 am |
Jayson Larot |
030704 | No Signature: Level 10 Service | |
|
W39527
|
Onsite |
University of Guam Pascual Olivares Work Requested: (by: Pascual Olivares ) troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108 |
07/06/2022 10:00 am |
Kevin Hsueh |
030702 | With Customer Signature | |
|
W39522
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup 2 workstations (Nel and Jenny). |
07/05/2022 09:30 am |
Jayson Larot |
030700 | With Customer Signature | |
|
W39515
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle cannot see the network drives |
06/30/2022 01:45 pm |
Chu Hsieh |
030701 | No Signature: remote support | |
|
W39514
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle called and need assistance to add the network drives to new domain. |
06/30/2022 09:32 am |
Chu Hsieh |
030697 | No Signature: Michelle was still Covid-19 Positive and remained in her vehicle. | |
|
W39513
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle can't connect via VPN to Morrico's office |
06/29/2022 01:45 pm |
Chu Hsieh |
030696 | No Signature: remote | |
|
W39511
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Torgun called that Ak did some sort of migration 6/28/22 noon and now users on network unable to access EBS. |
06/29/2022 09:00 am |
Chu Hsieh |
030695 | With Customer Signature | |
|
W39510
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Clone HDDs to new SSDs. Install SSDs. |
06/27/2022 03:00 pm |
Jayson Larot |
030692 | No Signature: Internal Service | |
|
W39509
|
Inhouse |
Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) no internet, check internet connection |
06/27/2022 04:18 pm |
Kevin Hsueh |
030694 | With Customer Signature | |
|
W39504
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Per Wes' request, reboot MDA Server at 7:30pm |
06/22/2022 07:15 pm |
Kevin Hsueh |
030679 | No Signature: Remote Support: Wes Seleen. | |
|
W39500
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Todd's workstation. |
06/22/2022 02:30 pm |
Kevin Hsueh |
030674 | With Customer Signature | |
|
W39499
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup new network printer. Setup workstation and laptop. |
06/22/2022 09:30 am |
Kevin Hsueh |
030677 | With Customer Signature | |
|
W39498
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Emergency Service Request: Troubleshoot QuickBooks Issue. |
06/21/2022 03:30 pm |
Kevin Hsueh |
030673 | With Customer Signature |
Payment Type: Check Check Number: 2756 Amount ($): 300.00 Payment Date: June 21, 2022 |
|
W39497
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Christi reported her outlook is not syncing emails properly |
06/21/2022 11:00 am |
Kevin Hsueh |
030676 | No Signature: Remote Support | |
|
W39496
Ref/PO#877532 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 877532 at Ross GPO |
06/21/2022 09:00 am |
Jayson Larot |
030671 | No Signature: Level 10 Service | |
|
W39494
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Mr. Miller's MS Office 365. Deliver old Saipan server back to Ambyth. |
06/20/2022 02:00 pm |
Kevin Hsueh |
030670 | With Customer Signature | |
|
W39492
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Nel reported emails down. Remote support to troubleshoot and resolve. |
06/20/2022 09:30 am |
Kevin Hsueh |
030669 | No Signature: Remote support | |
|
W39488
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Setup QuickBooks on new workstation. Troubleshoot Adobe Acrobat issues. |
06/16/2022 09:00 am |
Kevin Hsueh |
030665 | With Customer Signature | |
|
W39487
|
Remote |
Ledge Light Technologies, Inc. Victor Pangelinan Work Requested: (by: Victor Pangelinan) Network Assessment Write Up |
06/15/2022 11:00 am |
Kevin Hsueh |
030668 | No Signature: Project | |
|
W39486
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Upgrade QuickBooks on server and workstations. |
06/15/2022 09:30 am |
Charles Rafanan |
030666 | With Customer Signature | |
|
W39475
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot network share drives. Troubleshoot workstation. |
06/09/2022 03:30 pm |
Kevin Hsueh |
030660 | With Customer Signature | |
|
W39465
|
Remote |
Ledge Light Technologies, Inc. Victor Pangelinan Work Requested: (by: Victor Pangelinan) PAG Project: VOIP System |
06/03/2022 09:00 am |
Kevin Hsueh |
030667 | No Signature: Project | |
|
W39457
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check servers, workstations, and network. |
06/02/2022 10:00 am |
Kevin Hsueh |
030650 | With Customer Signature | |
|
W39455
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Refresher 3CX Phone System Admin Training |
06/01/2022 02:00 pm |
Kevin Hsueh |
030651 | With Customer Signature | |
|
W39446
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Setup new workstation in accounting department. Troubleshoot various other issues. |
06/01/2022 09:30 am |
Kevin Hsueh |
030652 | With Customer Signature | |
|
W39433
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Outlook/email issues on Mr. Miller's workstation. |
05/27/2022 01:30 pm |
Kevin Hsueh |
030644 | With Customer Signature | |
|
W39432
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Re-install HP printer to front desk/ new IP address. Install Brother printer to back off as an additional scanner. We may need an extra network cable to add to the network devices. |
05/27/2022 10:00 am |
Kevin Hsueh |
030643 | With Customer Signature | |
|
W39422
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) unable to login to user profile account. |
05/25/2022 03:00 pm |
Kevin Hsueh |
030641 | No Signature: Remote Support | |
|
W39415
|
Inhouse |
Unitek Environmental Frank Quinata Work Requested: (by: Frank Quinata) Please call Conchita |
05/25/2022 09:59 am |
Kevin Hsueh |
030648 | No Signature: Remote Support | |
|
W39413
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and setup workstations. |
05/25/2022 09:00 am |
Kevin Hsueh |
030640 | With Customer Signature | |
|
W39411
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Site visit walkthrough with GTA. Troubleshoot various issues. |
05/24/2022 02:00 pm |
Kevin Hsueh |
030639 | With Customer Signature | |
|
W39409
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Clone Workstation's Hard drive to new SSD |
05/24/2022 09:15 am |
Charles Rafanan |
030638 | No Signature: Remote Support | |
|
W39402
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Piti office. Piti office down |
05/23/2022 11:38 am |
Kevin Hsueh |
030624 | With Customer Signature | |
|
W39400
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Carestream. Unable to open software on all clients. |
05/23/2022 09:00 am |
Kevin Hsueh |
030622 | With Customer Signature | |
|
W39394
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Setup user profile on workstation |
05/20/2022 10:00 am |
Charles Rafanan |
030621 | With Customer Signature | |
|
W39393
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Clone HDD to new 1tb SSD |
05/20/2022 09:15 am |
Charles Rafanan |
030620 | No Signature: Remote Support | |
|
W39389
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Rackspace Exchange Services stop working. Rackspace had migrated to new server. |
05/18/2022 03:13 pm |
Chu Hsieh |
030614 | With Customer Signature | |
|
W39387
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Setup IP Phones. Troubleshoot various 3CX Issues. |
05/18/2022 09:30 am |
Kevin Hsueh |
030613 | With Customer Signature | |
|
W39384
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup new employee email account and profile on workstation. |
05/17/2022 09:30 am |
Kevin Hsueh |
030611 | With Customer Signature | |
|
W39382
|
Inhouse |
Leon Guerrero , Edward Edward Leon Guerrero Work Requested: (by: Edward Leon Guerrero ) Data recovery |
05/16/2022 04:00 pm |
Alyx Bradley |
030637 | With Customer Signature |
Payment Type: Others Check Number: Amount ($): 150.00 Payment Date: May 25, 2022 |
|
W39380
Ref/PO#873612 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 873612 at Ross Store #1902 (Micronesia Mall) to install VeriFone Pin Pad. |
05/17/2022 09:00 am |
Charles Rafanan |
030612 | No Signature: Off Island Vendor Service. | |
|
W39379
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Unable to access EBS |
05/14/2022 07:00 pm |
Chu Hsieh |
030610 | No Signature: Remote | |
|
W39378
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) IP address change |
05/14/2022 12:00 pm |
Chu Hsieh |
030609 | No Signature: No one present to sign | |
|
W39376
|
Service Contract Onsite |
Morrico Equipment Guz deGuzman Work Requested: (by: Guz deGuzman) Network IP Change |
05/14/2022 12:00 pm |
Kevin Hsueh |
030608 | No Signature: no one onsite | |
|
W39375
|
Inhouse |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup Lenovo Laptop |
05/13/2022 01:30 pm |
Charles Rafanan |
030607 | No Signature: Remote Support | |
|
W39373
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot various issues |
05/13/2022 09:00 am |
Kevin Hsueh |
030606 | With Customer Signature | |
|
W39371
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Deliver and setup new IP Phones. Troubleshoot various 3CX Issues. |
05/12/2022 09:30 am |
Charles Rafanan |
030600 | With Customer Signature | |
|
W39362
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Troubleshoot VPN issues |
05/10/2022 08:23 am |
Kevin Hsueh |
030602 | With Customer Signature | |
|
W39361
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Reset Windows 10 on a workstation. |
05/09/2022 10:00 am |
Alyx Bradley |
030605 | With Customer Signature | |
|
W39360
|
Remote |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Complete CMMC Checklist and provide CMMC Checklist score to be entered in SPRS portal. |
05/09/2022 09:00 am |
Kevin Hsueh |
030597 | No Signature: Remote Support | |
|
W39357
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Dell Optiplex. Workstation running slow. Factory reset MacBook Pro. |
05/09/2022 09:00 am |
Kevin Hsueh |
030601 | No Signature: System to be delivered | |
|
W39354
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Setup 4 new IP Phones. Create 3CX Extensions as needed. |
05/09/2022 02:00 pm |
Kevin Hsueh |
030598 | With Customer Signature | |
|
W39353
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deliver and setup Bella's Laptop |
05/09/2022 09:30 am |
Charles Rafanan |
030596 | With Customer Signature | |
|
W39351
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup workstation. Pick up Bella's laptop for SSD upgrade. |
05/06/2022 02:30 pm |
Kevin Hsueh |
030595 | No Signature: Laptop to be delivered | |
|
W39350
|
Onsite |
Unitek Environmental Adee Sianoya Work Requested: (by: Adee Sianoya) Setup Xerox Printer on new workstation. Setup profile and network drive access as needed. |
05/06/2022 10:00 am |
Charles Rafanan |
030594 | With Customer Signature | |
|
W39348
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room. |
05/05/2022 09:30 am |
Alyx Bradley |
030589 | No Signature: Project with multiple work orders. Customer signed invoice. | |
|
W39347
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room. |
05/05/2022 09:30 am |
Charles Rafanan |
030589 | No Signature: Customer Signed Invoice. | |
|
W39340
Ref/PO#871677 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service Request 871677 |
05/03/2022 09:30 am |
Charles Rafanan |
030588 | No Signature: Off Island Vendor Service. | |
|
W39335
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Printing Issues. Troubleshoot VPN issues. |
05/02/2022 02:00 pm |
Kevin Hsueh |
030587 | With Customer Signature | |
|
W39328
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup Teddy's email account on his mobile phone. Troubleshoot QuickBooks Multi User Issue |
05/02/2022 09:30 am |
Kevin Hsueh |
030584 | With Customer Signature | |
|
W39327
|
Onsite |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) 3CX Upgrade |
04/29/2022 04:30 pm |
Kevin Hsueh |
030585 | With Customer Signature | |
|
W39326
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Xerox Altalink Printer on Andrew Miller's MacBook |
04/29/2022 11:00 am |
Kevin Hsueh |
030581 | No Signature: Remote Support | |
|
W39320
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Subic WiFi Issues. Troubleshoot Conrad Divis MS Office License. |
04/27/2022 02:00 pm |
Kevin Hsueh |
030577 | No Signature: Remote Support | |
|
W39319
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup user profiles. troubleshoot various issues |
04/26/2022 02:00 pm |
Kevin Hsueh |
030573 | With Customer Signature | |
|
W39317
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) There is a pop-up on the outlook that prevents anything to be seen in the GFS email |
04/26/2022 10:15 am |
Kevin Hsueh |
030572 | With Customer Signature | |
|
W39316
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Upgrade 3CX to version 18 |
04/26/2022 08:30 am |
Charles Rafanan |
030575 | With Customer Signature | |
|
W39315
|
Remote |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Work with GTA to troubelshoot Fortinet Firewall. 3CX one way audio issues |
04/25/2022 02:00 pm |
Kevin Hsueh |
030569 | No Signature: Remote Support | |
|
W39314
|
Onsite |
Onward Talofofo Golf Club Rose Aquino Work Requested: (by: Rose Aquino) Troubleshoot IP Phone Issues. Issues after GTA MTSB install. |
04/25/2022 09:00 am |
Kevin Hsueh |
030542 | With Customer Signature | |
|
W39313
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup and configure SonicWALL for Ambyth Warehouse location. |
04/22/2022 02:00 pm |
Kevin Hsueh |
030554 | With Customer Signature | |
|
W39310
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) provide Digital signage training |
04/21/2022 03:04 pm |
Kylene Hsieh |
030541 | With Customer Signature | |
|
W39308
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Change WAN Static IP as IT&E changed the IP on their equipment. Troubleshoot various issues. |
04/21/2022 01:30 pm |
Kevin Hsueh |
030540 | With Customer Signature | |
|
W39307
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot workstation issues. |
04/21/2022 08:30 am |
Kevin Hsueh |
030538 | With Customer Signature | |
|
W39306
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Create new user profile for Saipan office. |
04/20/2022 08:30 am |
Kevin Hsueh |
030537 | No Signature: Remote Support | |
|
W39303
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Upgrade 3CX to version 18. Troubleshoot various other issues. |
04/19/2022 03:30 pm |
Charles Rafanan |
030536 | With Customer Signature | |
|
W39300
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Troubleshoot 3CX Phone System. Services down. |
04/18/2022 02:00 pm |
Kevin Hsueh |
030535 | With Customer Signature | |
|
W39299
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan CYMA Server. Setup new employee profile on HR Workstation. |
04/18/2022 08:30 am |
Kevin Hsueh |
030534 | With Customer Signature | |
|
W39288
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Ambyth HQ Office network down. |
04/11/2022 08:30 am |
Kevin Hsueh |
030530 | With Customer Signature | |
|
W39286
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Deliver and install UPS for Server and Network Equipment. |
04/08/2022 10:30 am |
Charles Rafanan |
030528 | With Customer Signature | |
|
W39282
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and Setup Irene's workstation |
04/07/2022 02:25 pm |
Charles Rafanan |
030529 | With Customer Signature | |
|
W39279
|