S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Invoice # | Customer Signature | Payment Received | |
|---|---|---|---|---|---|---|---|
|
W39788
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Set email forwarding for jgarrido@ambyth.com to abarcinas@ambyth.com. Troubleshoot sending of emails to tollgroup.com |
09/28/2022 08:30 am |
Kevin Hsueh |
030851 | No Signature: Remote Support | |
|
W39787
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup Lenovo Workstation for Lam. |
09/28/2022 09:00 am |
Jayson Larot |
030850 | With Customer Signature | |
|
W39781
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Assist CBC Guam on 3CX recordings and AA. |
09/26/2022 02:00 pm |
Jayson Larot |
030846 | With Customer Signature | |
|
W39778
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Deliver and setup Lenovo Laptop for Lou Garcia. Run 2 new network lines in HR Office. Troubleshoot Natalia Bernardo's Outlook client. |
09/23/2022 01:30 pm |
Kevin Hsueh |
030844 | With Customer Signature | |
|
W39773
|
Remote |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Recover delete file from MEC Share Drive. |
09/22/2022 09:00 am |
Kevin Hsueh |
030825 | No Signature: Remote Support | |
|
W39763
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Run 1 new network line in Tim's area (1st Floor). |
09/20/2022 09:30 am |
Jayson Larot |
030822 | With Customer Signature | |
|
W39762
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot Vanessa's workstation printing issues. Deliver and setup Bella's laptop. |
09/19/2022 02:00 pm |
Jayson Larot |
030821 | With Customer Signature | |
|
W39759
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) troubleshoot sheryls workstation |
09/19/2022 08:30 am |
Kevin Hsueh |
030820 | With Customer Signature | |
|
W39757
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Unable to print from Mas90 |
09/16/2022 09:30 am |
Chu Hsieh |
030819 | With Customer Signature | |
|
W39749
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup spare workstation for Sheryl |
09/15/2022 02:00 pm |
Jayson Larot |
030817 | With Customer Signature | |
|
W39746
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Customer provided 960GB SSD to be cloned from the existing 1TB HDD (failing). |
09/13/2022 03:00 pm |
Chu Hsieh |
030812 | No Signature: Remote Support | |
|
W39744
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Setup laptops |
09/14/2022 09:30 am |
Jayson Larot |
030781 | No Signature: Inhouse Service | |
|
W39742
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Alfred Lam Work Requested: (by: Alfred Lam ) set up laptop |
09/13/2022 12:16 pm |
Jayson Larot |
030827 | With Customer Signature | |
|
W39737
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Michael Schniep Work Requested: (by: Michael Schniep) Troubleshoot ID Badge workstation in HR office. |
09/13/2022 08:30 am |
Kevin Hsueh |
030810 | With Customer Signature | |
|
W39735
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Kaela's workstation. Troubleshoot ID Card workstation remote access issue |
09/12/2022 10:30 am |
Jayson Larot |
030808 | With Customer Signature | |
|
W39730
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Subic Staff to use new RDS Server |
09/08/2022 09:00 am |
Kevin Hsueh |
030807 | No Signature: Remote Support | |
|
W39725
|
Onsite |
Creelman, Rosie Rosie Creelman Work Requested: (by: Rosie Creelman) Troubleshoot laptop display output. |
09/07/2022 09:30 am |
Kevin Hsueh |
030804 | With Customer Signature |
Payment Type: Check Check Number: 7188 Amount ($): 300.00 Payment Date: September 07, 2022 |
|
W39717
|
Inhouse |
Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) Setup Laptop. Setup access to network share drives. |
09/06/2022 10:00 am |
Kevin Hsueh |
030803 | With Customer Signature | |
|
W39714
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Work Requested: Spa Phones - Access to make outside Calls (DPHSS Requirements), Cell Phone 3CX Setup, Programming of new Accounting staff's desk phone |
09/02/2022 01:30 pm |
Kevin Hsueh |
030802 | With Customer Signature | |
|
W39709
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup RDS server and roles. |
08/30/2022 01:00 pm |
Kevin Hsueh |
030800 | No Signature: Remote Support | |
|
W39705
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Set up laptop |
08/31/2022 08:46 am |
Jayson Larot |
030849 | No Signature: Inhouse Service | |
|
W39680
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup new Lenovo Server |
08/23/2022 01:00 pm |
Kevin Hsueh |
030791 | With Customer Signature | |
|
W39672
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot various issues |
08/24/2022 09:00 am |
Kevin Hsueh |
030785 | With Customer Signature | |
|
W39666
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Various issues |
08/23/2022 09:30 am |
Chu Hsieh |
030770 | With Customer Signature | |
|
W39658
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup Laptop for Raphael Hilmi. |
08/22/2022 09:00 am |
Kevin Hsueh |
030769 | With Customer Signature | |
|
W39655
|
Onsite |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Troubleshoot 3CX Phone System. |
08/19/2022 02:00 pm |
Kevin Hsueh |
030765 | With Customer Signature | |
|
W39654
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Printing Issues. |
08/19/2022 09:30 am |
Kevin Hsueh |
030764 | With Customer Signature | |
|
W39652
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Register/Update extensions for IP Phones. |
08/18/2022 01:30 pm |
Kevin Hsueh |
030758 | No Signature: Remote Support | |
|
W39643
Ref/PO#881352 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 881352 at Ross (GPO) to install new APC BK350 UPS. |
08/16/2022 03:00 pm |
Jayson Larot |
030753 | No Signature: Level 10 Service | |
|
W39642
Ref/PO#881943 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 881943 at Ross (GPO) to install new APC BK350 UPS. |
08/16/2022 02:00 pm |
Jayson Larot |
030753 | No Signature: Level 10 service | |
|
W39638
|
Service Contract Inhouse |
Cinnabon Roxanne Williams Work Requested: (by: Roxanne Williams) Clone HDD to SSD. Install SSD on HP All In One. |
08/12/2022 03:00 pm |
Jayson Larot |
030721 | No Signature: Inhouse Service | |
|
W39637
|
Onsite |
UOG - Office of Administration & Finance Jolene Pocaigue Work Requested: (by: Jolene Pocaigue) UOG Trio Office Thermal Scanner not reading temperature properly. Pick up Thermal Scanner and bring back to DSI for further troubleshooting. |
08/12/2022 10:30 am |
Jayson Larot |
030757 | With Customer Signature | |
|
W39634
|
Service Contract Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Assist GIAA (Danny Cepeda) with ARFF elevator phone integration to PBX system. |
08/11/2022 09:30 am |
Kevin Hsueh |
030790 | No Signature: Danny Cepeda (GIAA) not onsite | |
|
W39632
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) clone large laptop to small laptop |
08/09/2022 11:34 am |
Jayson Larot |
030755 | No Signature: Inhouse Service | |
|
W39615
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Unable to access QuickBook |
08/03/2022 10:00 am |
Chu Hsieh |
030743 | With Customer Signature |
Payment Type: Check Check Number: 2927 Amount ($): 309.00 Payment Date: August 03, 2022 |
|
W39608
|
Inhouse |
Creelman, Rosie Rosie Creelman Work Requested: (by: Rosie Creelman) Assist Rosie Creelman to transfer photos from her Android phone to laptop. |
08/02/2022 09:00 am |
Jayson Larot |
030745 | No Signature: Inhouse service | |
|
W39604
|
Onsite |
EA Engineers Myrna Cavan Work Requested: (by: Myrna Cavan) Troubleshoot/Clean Canon IPF750 Plotter. |
08/01/2022 02:00 pm |
Kevin Hsueh |
030744 | With Customer Signature | |
|
W39592
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check Servers and workstations. |
07/27/2022 02:30 pm |
Kevin Hsueh |
030739 | With Customer Signature | |
|
W39585
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Check if Os is installed properly. And laptop has no wifi .Aileen spoke to Kevin regarding thus. Username: Aileen Pw: Ch@m0rak!z |
07/29/2022 03:30 pm |
Jayson Larot |
030746 | No Signature: Inhouse Service | |
|
W39583
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) clone laptop 130 |
07/27/2022 03:00 pm |
Jayson Larot |
030736 | No Signature: Inhouse service | |
|
W39579
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot remote desktop access to ID Badge Computer |
07/27/2022 10:30 am |
Jayson Larot |
030734 | With Customer Signature | |
|
W39577
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) troubleshoot PC |
07/26/2022 11:30 am |
Jayson Larot |
030733 | With Customer Signature | |
|
W39574
|
Inhouse |
Johnson, Joy Joy Johnson Work Requested: (by: Joy Johnson) Backup data on Laptop. Reinstall Windows 10. |
07/25/2022 03:30 pm |
Jayson Larot |
030732 | With Customer Signature | |
|
W39561
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Linda's remote access on her laptop |
07/18/2022 09:00 am |
Kevin Hsueh |
030717 | With Customer Signature | |
|
W39557
|
Onsite |
University of Guam - SBDC Faith Antol Work Requested: (by: Faith Antol) Pick up Digital Signage for in-house troubleshooting at DSI. |
07/15/2022 01:30 pm |
Kevin Hsueh |
030714 | With Customer Signature | |
|
W39549
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup workstations |
07/12/2022 09:30 am |
Kevin Hsueh |
030715 | With Customer Signature | |
|
W39539
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Upgrade HP Workstation and Lenovo Workstation to Windows 10 Pro. |
07/07/2022 03:00 pm |
Kevin Hsueh |
030707 | No Signature: Remote Support | |
|
W39537
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Reprogram |
07/07/2022 01:13 pm |
Kevin Hsueh |
030709 | With Customer Signature | |
|
W39533
Ref/PO#879390 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 879390 at Ross GPO to replace Pin Pad. |
07/07/2022 09:30 am |
Jayson Larot |
030705 | No Signature: Level 10 service | |
|
W39532
Ref/PO#879387 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 879387 at Ross GPO to replace Pin Pad. |
07/07/2022 09:30 am |
Jayson Larot |
030704 | No Signature: Level 10 Service | |
|
W39527
|
Onsite |
University of Guam Pascual Olivares Work Requested: (by: Pascual Olivares ) troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108 |
07/06/2022 10:00 am |
Kevin Hsueh |
030702 | With Customer Signature | |
|
W39522
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup 2 workstations (Nel and Jenny). |
07/05/2022 09:30 am |
Jayson Larot |
030700 | With Customer Signature | |
|
W39515
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle cannot see the network drives |
06/30/2022 01:45 pm |
Chu Hsieh |
030701 | No Signature: remote support | |
|
W39514
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle called and need assistance to add the network drives to new domain. |
06/30/2022 09:32 am |
Chu Hsieh |
030697 | No Signature: Michelle was still Covid-19 Positive and remained in her vehicle. | |
|
W39513
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle can't connect via VPN to Morrico's office |
06/29/2022 01:45 pm |
Chu Hsieh |
030696 | No Signature: remote | |
|
W39511
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Torgun called that Ak did some sort of migration 6/28/22 noon and now users on network unable to access EBS. |
06/29/2022 09:00 am |
Chu Hsieh |
030695 | With Customer Signature | |
|
W39510
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Clone HDDs to new SSDs. Install SSDs. |
06/27/2022 03:00 pm |
Jayson Larot |
030692 | No Signature: Internal Service | |
|
W39509
|
Inhouse |
Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) no internet, check internet connection |
06/27/2022 04:18 pm |
Kevin Hsueh |
030694 | With Customer Signature | |
|
W39504
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Per Wes' request, reboot MDA Server at 7:30pm |
06/22/2022 07:15 pm |
Kevin Hsueh |
030679 | No Signature: Remote Support: Wes Seleen. | |
|
W39500
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Todd's workstation. |
06/22/2022 02:30 pm |
Kevin Hsueh |
030674 | With Customer Signature | |
|
W39499
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup new network printer. Setup workstation and laptop. |
06/22/2022 09:30 am |
Kevin Hsueh |
030677 | With Customer Signature | |
|
W39498
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Emergency Service Request: Troubleshoot QuickBooks Issue. |
06/21/2022 03:30 pm |
Kevin Hsueh |
030673 | With Customer Signature |
Payment Type: Check Check Number: 2756 Amount ($): 300.00 Payment Date: June 21, 2022 |
|
W39497
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Christi reported her outlook is not syncing emails properly |
06/21/2022 11:00 am |
Kevin Hsueh |
030676 | No Signature: Remote Support | |
|
W39496
Ref/PO#877532 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 877532 at Ross GPO |
06/21/2022 09:00 am |
Jayson Larot |
030671 | No Signature: Level 10 Service | |
|
W39494
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Mr. Miller's MS Office 365. Deliver old Saipan server back to Ambyth. |
06/20/2022 02:00 pm |
Kevin Hsueh |
030670 | With Customer Signature | |
|
W39492
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Nel reported emails down. Remote support to troubleshoot and resolve. |
06/20/2022 09:30 am |
Kevin Hsueh |
030669 | No Signature: Remote support | |
|
W39488
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Setup QuickBooks on new workstation. Troubleshoot Adobe Acrobat issues. |
06/16/2022 09:00 am |
Kevin Hsueh |
030665 | With Customer Signature | |
|
W39487
|
Remote |
Ledge Light Technologies, Inc. Victor Pangelinan Work Requested: (by: Victor Pangelinan) Network Assessment Write Up |
06/15/2022 11:00 am |
Kevin Hsueh |
030668 | No Signature: Project | |
|
W39486
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Upgrade QuickBooks on server and workstations. |
06/15/2022 09:30 am |
Charles Rafanan |
030666 | With Customer Signature | |
|
W39475
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot network share drives. Troubleshoot workstation. |
06/09/2022 03:30 pm |
Kevin Hsueh |
030660 | With Customer Signature | |
|
W39465
|
Remote |
Ledge Light Technologies, Inc. Victor Pangelinan Work Requested: (by: Victor Pangelinan) PAG Project: VOIP System |
06/03/2022 09:00 am |
Kevin Hsueh |
030667 | No Signature: Project | |
|
W39457
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check servers, workstations, and network. |
06/02/2022 10:00 am |
Kevin Hsueh |
030650 | With Customer Signature | |
|
W39455
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Refresher 3CX Phone System Admin Training |
06/01/2022 02:00 pm |
Kevin Hsueh |
030651 | With Customer Signature | |
|
W39446
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Setup new workstation in accounting department. Troubleshoot various other issues. |
06/01/2022 09:30 am |
Kevin Hsueh |
030652 | With Customer Signature | |
|
W39433
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Outlook/email issues on Mr. Miller's workstation. |
05/27/2022 01:30 pm |
Kevin Hsueh |
030644 | With Customer Signature | |
|
W39432
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Re-install HP printer to front desk/ new IP address. Install Brother printer to back off as an additional scanner. We may need an extra network cable to add to the network devices. |
05/27/2022 10:00 am |
Kevin Hsueh |
030643 | With Customer Signature | |
|
W39422
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) unable to login to user profile account. |
05/25/2022 03:00 pm |
Kevin Hsueh |
030641 | No Signature: Remote Support | |
|
W39415
|
Inhouse |
Unitek Environmental Frank Quinata Work Requested: (by: Frank Quinata) Please call Conchita |
05/25/2022 09:59 am |
Kevin Hsueh |
030648 | No Signature: Remote Support | |
|
W39413
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and setup workstations. |
05/25/2022 09:00 am |
Kevin Hsueh |
030640 | With Customer Signature | |
|
W39411
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Site visit walkthrough with GTA. Troubleshoot various issues. |
05/24/2022 02:00 pm |
Kevin Hsueh |
030639 | With Customer Signature | |
|
W39409
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Clone Workstation's Hard drive to new SSD |
05/24/2022 09:15 am |
Charles Rafanan |
030638 | No Signature: Remote Support | |
|
W39402
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Piti office. Piti office down |
05/23/2022 11:38 am |
Kevin Hsueh |
030624 | With Customer Signature | |
|
W39400
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Carestream. Unable to open software on all clients. |
05/23/2022 09:00 am |
Kevin Hsueh |
030622 | With Customer Signature | |
|
W39394
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Setup user profile on workstation |
05/20/2022 10:00 am |
Charles Rafanan |
030621 | With Customer Signature | |
|
W39393
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Clone HDD to new 1tb SSD |
05/20/2022 09:15 am |
Charles Rafanan |
030620 | No Signature: Remote Support | |
|
W39389
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Rackspace Exchange Services stop working. Rackspace had migrated to new server. |
05/18/2022 03:13 pm |
Chu Hsieh |
030614 | With Customer Signature | |
|
W39387
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Setup IP Phones. Troubleshoot various 3CX Issues. |
05/18/2022 09:30 am |
Kevin Hsueh |
030613 | With Customer Signature | |
|
W39384
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup new employee email account and profile on workstation. |
05/17/2022 09:30 am |
Kevin Hsueh |
030611 | With Customer Signature | |
|
W39382
|
Inhouse |
Leon Guerrero , Edward Edward Leon Guerrero Work Requested: (by: Edward Leon Guerrero ) Data recovery |
05/16/2022 04:00 pm |
Alyx Bradley |
030637 | With Customer Signature |
Payment Type: Others Check Number: Amount ($): 150.00 Payment Date: May 25, 2022 |
|
W39380
Ref/PO#873612 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 873612 at Ross Store #1902 (Micronesia Mall) to install VeriFone Pin Pad. |
05/17/2022 09:00 am |
Charles Rafanan |
030612 | No Signature: Off Island Vendor Service. | |
|
W39379
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Unable to access EBS |
05/14/2022 07:00 pm |
Chu Hsieh |
030610 | No Signature: Remote | |
|
W39378
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) IP address change |
05/14/2022 12:00 pm |
Chu Hsieh |
030609 | No Signature: No one present to sign | |
|
W39376
|
Service Contract Onsite |
Morrico Equipment Guz deGuzman Work Requested: (by: Guz deGuzman) Network IP Change |
05/14/2022 12:00 pm |
Kevin Hsueh |
030608 | No Signature: no one onsite | |
|
W39375
|
Inhouse |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup Lenovo Laptop |
05/13/2022 01:30 pm |
Charles Rafanan |
030607 | No Signature: Remote Support | |
|
W39373
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot various issues |
05/13/2022 09:00 am |
Kevin Hsueh |
030606 | With Customer Signature | |
|
W39371
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Deliver and setup new IP Phones. Troubleshoot various 3CX Issues. |
05/12/2022 09:30 am |
Charles Rafanan |
030600 | With Customer Signature | |
|
W39362
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Troubleshoot VPN issues |
05/10/2022 08:23 am |
Kevin Hsueh |
030602 | With Customer Signature | |
|
W39361
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Reset Windows 10 on a workstation. |
05/09/2022 10:00 am |
Alyx Bradley |
030605 | With Customer Signature | |
|
W39360
|
Remote |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Complete CMMC Checklist and provide CMMC Checklist score to be entered in SPRS portal. |
05/09/2022 09:00 am |
Kevin Hsueh |
030597 | No Signature: Remote Support | |
|
W39357
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Dell Optiplex. Workstation running slow. Factory reset MacBook Pro. |
05/09/2022 09:00 am |
Kevin Hsueh |
030601 | No Signature: System to be delivered | |
|
W39354
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Setup 4 new IP Phones. Create 3CX Extensions as needed. |
05/09/2022 02:00 pm |
Kevin Hsueh |
030598 | With Customer Signature | |
|
W39353
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deliver and setup Bella's Laptop |
05/09/2022 09:30 am |
Charles Rafanan |
030596 | With Customer Signature | |
|
W39351
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup workstation. Pick up Bella's laptop for SSD upgrade. |
05/06/2022 02:30 pm |
Kevin Hsueh |
030595 | No Signature: Laptop to be delivered | |
|
W39350
|
Onsite |
Unitek Environmental Adee Sianoya Work Requested: (by: Adee Sianoya) Setup Xerox Printer on new workstation. Setup profile and network drive access as needed. |
05/06/2022 10:00 am |
Charles Rafanan |
030594 | With Customer Signature | |
|
W39348
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room. |
05/05/2022 09:30 am |
Alyx Bradley |
030589 | No Signature: Project with multiple work orders. Customer signed invoice. | |
|
W39347
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room. |
05/05/2022 09:30 am |
Charles Rafanan |
030589 | No Signature: Customer Signed Invoice. | |
|
W39340
Ref/PO#871677 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service Request 871677 |
05/03/2022 09:30 am |
Charles Rafanan |
030588 | No Signature: Off Island Vendor Service. | |
|
W39335
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Printing Issues. Troubleshoot VPN issues. |
05/02/2022 02:00 pm |
Kevin Hsueh |
030587 | With Customer Signature | |
|
W39328
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup Teddy's email account on his mobile phone. Troubleshoot QuickBooks Multi User Issue |
05/02/2022 09:30 am |
Kevin Hsueh |
030584 | With Customer Signature | |
|
W39327
|
Onsite |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) 3CX Upgrade |
04/29/2022 04:30 pm |
Kevin Hsueh |
030585 | With Customer Signature | |
|
W39326
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Xerox Altalink Printer on Andrew Miller's MacBook |
04/29/2022 11:00 am |
Kevin Hsueh |
030581 | No Signature: Remote Support | |
|
W39320
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Subic WiFi Issues. Troubleshoot Conrad Divis MS Office License. |
04/27/2022 02:00 pm |
Kevin Hsueh |
030577 | No Signature: Remote Support | |
|
W39319
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup user profiles. troubleshoot various issues |
04/26/2022 02:00 pm |
Kevin Hsueh |
030573 | With Customer Signature | |
|
W39317
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) There is a pop-up on the outlook that prevents anything to be seen in the GFS email |
04/26/2022 10:15 am |
Kevin Hsueh |
030572 | With Customer Signature | |
|
W39316
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Upgrade 3CX to version 18 |
04/26/2022 08:30 am |
Charles Rafanan |
030575 | With Customer Signature | |
|
W39315
|
Remote |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Work with GTA to troubelshoot Fortinet Firewall. 3CX one way audio issues |
04/25/2022 02:00 pm |
Kevin Hsueh |
030569 | No Signature: Remote Support | |
|
W39314
|
Onsite |
Onward Talofofo Golf Club Rose Aquino Work Requested: (by: Rose Aquino) Troubleshoot IP Phone Issues. Issues after GTA MTSB install. |
04/25/2022 09:00 am |
Kevin Hsueh |
030542 | With Customer Signature | |
|
W39313
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup and configure SonicWALL for Ambyth Warehouse location. |
04/22/2022 02:00 pm |
Kevin Hsueh |
030554 | With Customer Signature | |
|
W39310
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) provide Digital signage training |
04/21/2022 03:04 pm |
Kylene Hsieh |
030541 | With Customer Signature | |
|
W39308
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Change WAN Static IP as IT&E changed the IP on their equipment. Troubleshoot various issues. |
04/21/2022 01:30 pm |
Kevin Hsueh |
030540 | With Customer Signature | |
|
W39307
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot workstation issues. |
04/21/2022 08:30 am |
Kevin Hsueh |
030538 | With Customer Signature | |
|
W39306
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Create new user profile for Saipan office. |
04/20/2022 08:30 am |
Kevin Hsueh |
030537 | No Signature: Remote Support | |
|
W39303
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Upgrade 3CX to version 18. Troubleshoot various other issues. |
04/19/2022 03:30 pm |
Charles Rafanan |
030536 | With Customer Signature | |
|
W39300
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Troubleshoot 3CX Phone System. Services down. |
04/18/2022 02:00 pm |
Kevin Hsueh |
030535 | With Customer Signature | |
|
W39299
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan CYMA Server. Setup new employee profile on HR Workstation. |
04/18/2022 08:30 am |
Kevin Hsueh |
030534 | With Customer Signature | |
|
W39288
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Ambyth HQ Office network down. |
04/11/2022 08:30 am |
Kevin Hsueh |
030530 | With Customer Signature | |
|
W39286
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Deliver and install UPS for Server and Network Equipment. |
04/08/2022 10:30 am |
Charles Rafanan |
030528 | With Customer Signature | |
|
W39282
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and Setup Irene's workstation |
04/07/2022 02:25 pm |
Charles Rafanan |
030529 | With Customer Signature | |
|
W39279
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Factory Reset MacBook Pro |
04/06/2022 03:30 pm |
Kevin Hsueh |
030524 | With Customer Signature | |
|
W39277
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Transfer Irene's C: Drive Data to new 1TB SSD |
04/06/2022 04:15 pm |
Charles Rafanan |
030525 | With Customer Signature | |
|
W39274
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Setup laptop, install updates and install quickbooks software (standalone) |
04/06/2022 08:30 am |
Kevin Hsueh |
030523 | With Customer Signature | |
|
W39265
|
Inhouse |
Torgun Smith Torgun Smith Work Requested: (by: Torgun Smith) troubleshoot laptop |
04/04/2022 10:50 am |
|
030522 | With Customer Signature | |
|
W39262
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Setup and provision 2 new IP Phones. Troubleshoot extension 136 issues. |
04/04/2022 09:30 am |
Kevin Hsueh |
030521 | With Customer Signature | |
|
W39258
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Setup Kaela's profile on workstation at Ambyth HQ location. |
03/31/2022 02:00 pm |
Charles Rafanan |
030517 | With Customer Signature | |
|
W39256
|
Emergency Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Emergency Request: unable to make outbound calls. extension to extension calls fine. |
03/30/2022 03:00 pm |
Kevin Hsueh |
030516 | With Customer Signature | |
|
W39255
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot email forwarding issues. |
03/30/2022 01:30 pm |
Kevin Hsueh |
030515 | With Customer Signature | |
|
W39253
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstations at Piti and HQ office. Troubleshoot Jay's printing issue. Troubleshoot Irene's workstation. |
03/29/2022 02:00 pm |
Kevin Hsueh |
030511 | With Customer Signature | |
|
W39252
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup remote access for offsite CPA. |
03/29/2022 10:00 am |
Kevin Hsueh |
030508 | With Customer Signature | |
|
W39251
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot Exchange Email Issues. |
03/29/2022 08:30 am |
Kevin Hsueh |
030510 | No Signature: Remote Support: Mark Peredo | |
|
W39250
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot laptops. Linda's check virus protection and scan laptop. Princes' run hardware test on laptop. |
03/29/2022 09:30 am |
Charles Rafanan |
030514 | With Customer Signature | |
|
W39248
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Work with Jean on CMMC upload to PIEE portal. |
03/28/2022 02:00 pm |
Kevin Hsueh |
030509 | With Customer Signature | |
|
W39246
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan CYMA connection. Workstations unable to connect to server. |
03/27/2022 08:30 am |
Kevin Hsueh |
030507 | No Signature: Remote Support | |
|
W39245
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan CYMA Issues |
03/25/2022 03:30 pm |
Kevin Hsueh |
030504 | No Signature: Remote Support | |
|
W39238
|
Inhouse |
Unitek Environmental Ben Suissa Work Requested: (by: Ben Suissa) Troubleshoot external hard drive. Drive is no longer accessible. |
03/23/2022 01:30 pm |
Alyx Bradley |
030492 | No Signature: Remote Support | |
|
W39236
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Troubleshoot Various Email and Profile Issues. |
03/23/2022 09:30 am |
Kevin Hsueh |
030490 | With Customer Signature | |
|
W39235
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan to Guam printing issues. |
03/22/2022 02:30 pm |
Kevin Hsueh |
030489 | With Customer Signature | |
|
W39232
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Service Advisor workstation. |
03/22/2022 08:30 am |
Kevin Hsueh |
030488 | With Customer Signature | |
|
W39230
|
Onsite |
Island Certs Corporation Brittany Duenas Work Requested: (by: Brittany Duenas) Troubleshoot network issues. |
03/21/2022 02:00 pm |
Kevin Hsueh |
030486 | With Customer Signature | |
|
W39229
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Create new extension for Dawn Pilarca |
03/21/2022 09:00 am |
Kevin Hsueh |
030485 | No Signature: Remote Support | |
|
W39228
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Setup new HP Printer. |
03/21/2022 10:00 am |
Kevin Hsueh |
030483 | With Customer Signature | |
|
W39226
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot email distribution group issues. |
03/17/2022 02:30 pm |
Kevin Hsueh |
030479 | With Customer Signature | |
|
W39223
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Laptop Internet Connectivity Issues |
03/17/2022 01:30 pm |
Kevin Hsueh |
030481 | With Customer Signature | |
|
W39221
|
Service Contract Inhouse |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot/Format 2TB External USB HDD |
03/17/2022 08:30 am |
Alyx Bradley |
030482 | No Signature: Work was done in-house and as part of work order previously performed. HDD will require delivery to location. | |
|
W39219
|
Inhouse |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Run windows update on Lenovo workstation and laptop |
03/14/2022 03:00 pm |
Charles Rafanan |
030478 | No Signature: | |
|
W39218
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Check on GMP Back Up PC. PC freezing issues occur. |
03/16/2022 01:30 pm |
Kevin Hsueh |
030477 | With Customer Signature | |
|
W39217
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Wes' outlook issues |
03/15/2022 01:30 pm |
Kevin Hsueh |
030475 | With Customer Signature | |
|
W39215
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) setup backup replication. one of external HDD failed causing system to freeze |
03/15/2022 10:30 am |
Chu Hsieh |
030471 | No Signature: remote support | |
|
W39214
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) CNH SOFTWARE UPDATE on laptop other equipment 3 |
03/15/2022 11:00 am |
Charles Rafanan |
030474 | With Customer Signature | |
|
W39213
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Deliver and setup workstation and laptop |
03/15/2022 09:30 am |
Kevin Hsueh |
030476 | With Customer Signature | |
|
W39211
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) troubleshoot exchange server |
03/11/2022 04:00 pm |
Kevin Hsueh |
030470 | With Customer Signature | |
|
W39207
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Reset Ariel Dumapit's Email Password |
03/10/2022 05:30 pm |
Kevin Hsueh |
030469 | No Signature: Remote Support | |
|
W39201
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and setup Joleen's workstation. |
03/09/2022 10:00 am |
Kevin Hsueh |
030466 | With Customer Signature | |
|
W39200
|
Service Contract Remote |
Morrico Equipment Michelle Taisague Work Requested: (by: Michelle Taisague) Troubleshoot Low Disk Space Error |
03/09/2022 08:30 am |
Kevin Hsueh |
030465 | No Signature: Remote Support | |
|
W39196
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Back up data from hard drive and Reprep workstation. |
03/08/2022 08:38 am |
Charles Rafanan |
030464 | No Signature: Remote Support | |
|
W39195
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Guz deGuzman) Install 1TB SATA HDD on failed server (appsrv) |
03/07/2022 03:30 pm |
Chu Hsieh |
030461 | With Customer Signature | |
|
W39194
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) 1. Move Joleen’s workstation from Piti to Harmon corporate office. 2. Setup iPhone for JQuitaro. 3. Troubleshoot Jabra speak. 4. Troubleshoot Michael’s workstation. |
03/07/2022 02:00 pm |
Kevin Hsueh |
030462 | With Customer Signature | |
|
W39192
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup new Lenovo Laptops |
03/07/2022 09:30 am |
Kevin Hsueh |
030460 | With Customer Signature | |
|
W39189
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Vanessa Cruz) Deliver and setup HR workstation. |
03/04/2022 08:30 am |
Kevin Hsueh |
030456 | With Customer Signature | |
|
W39187
|
Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Meeting with GSY. |
03/03/2022 02:00 pm |
Kevin Hsueh |
030455 | With Customer Signature | |
|
W39185
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Pickup HR workstation to install SSD and Memory at DSI. |
03/03/2022 08:38 am |
Kevin Hsueh |
030454 | With Customer Signature | |
|
W39182
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Upgrade 3CX to version 18. Move 3CX instance to new server running Windows Server 2016. |
03/04/2022 03:00 pm |
Kevin Hsueh |
030457 | With Customer Signature | |
|
W39181
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Transfer ownership of two SonicWall TZ370 to Pacific Star per Gus request |
03/02/2022 09:45 am |
Chu Hsieh |
030451 | No Signature: remote | |
|
W39174
|
Service Contract Remote |
Guam Shipyard Matthews Pothen Work Requested: (by: Matthews Pothen) Mathew Pothen called saying Dan at Agat office can't print |
02/28/2022 11:50 am |
Chu Hsieh |
030447 | No Signature: remote support | |
|
W39173
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup new employee profile on workstation. |
02/28/2022 10:00 am |
Kevin Hsueh |
030446 | With Customer Signature | |
|
W39169
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Install Agat Printers on Anthony's laptop |
02/24/2022 03:30 pm |
Kevin Hsueh |
030444 | No Signature: Remote Support | |
|
W39166
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot various issues. |
02/24/2022 08:30 am |
Kevin Hsueh |
030435 | With Customer Signature | |
|
W39164
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot network issues. |
02/23/2022 02:00 pm |
Kevin Hsueh |
030433 | With Customer Signature | |
|
W39163
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Troubleshoot Gerlie's workstation |
02/23/2022 10:30 am |
Kevin Hsueh |
030431 | No Signature: Remote Support | |
|
W39162
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Attempt Data Recovery on External Hard Drive |
02/23/2022 11:00 am |
Charles Rafanan |
030450 | With Customer Signature | |
|
W39161
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot Conchita's workstation. |
02/23/2022 09:00 am |
Kevin Hsueh |
030430 | With Customer Signature | |
|
W39160
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Configure email forwarding and remove email account. |
02/23/2022 08:30 am |
Kevin Hsueh |
030429 | No Signature: Remote Support | |
|
W39157
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Jun and Aris unable to print after GTA switch over to new VPN connection over the weekend |
02/22/2022 09:45 am |
Chu Hsieh |
030427 | With Customer Signature | |
|
W39156
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Cynthia reported unable to call or receive outside calls. |
02/21/2022 11:45 am |
Chu Hsieh |
030426 | No Signature: remote | |
|
W39155
|
After Hours Remote |
Morrico Equipment Ross Morrison Work Requested: (by: Ross Morrison) Ross is in Saipan and could not connect to Morrico's VPN |
02/20/2022 01:00 pm |
Chu Hsieh |
030425 | No Signature: remote | |
|
W39154
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Assist with GTA MTSB Install. |
02/19/2022 09:00 am |
Kevin Hsueh |
030424 | No Signature: no one onsite to sign | |
|
W39153
|
After Hours Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) GTA installing Fortigate VPN |
02/19/2022 09:00 am |
Chu Hsieh |
030423 | With Customer Signature | |
|
W39152
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Check server after the installation of 118 updates started at noon. |
02/18/2022 05:30 pm |
Chu Hsieh |
030422 | No Signature: Remote | |
|
W39151
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Michael Schniep Work Requested: (by: Michael Schniep) Create new email account for Christopher Perez |
02/18/2022 10:30 am |
Kevin Hsueh |
030421 | No Signature: Remote Support | |
|
W39143
|
Onsite |
Prestige Automobiles John Shen Work Requested: (by: John Shen) Troubleshoot laptop issues |
02/15/2022 02:00 pm |
Kevin Hsueh |
030419 | With Customer Signature | |
|
W39141
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Ambyth Email issue |
02/14/2022 01:30 pm |
Kevin Hsueh |
030418 | No Signature: Remote Support | |
|
W39140
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) prep laptop USER ID: Adelgado Password: Password1 |
02/14/2022 02:22 pm |
Charles Rafanan |
030417 | With Customer Signature | |
|
W39132
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues. |
02/11/2022 09:00 am |
Kevin Hsueh |
030414 | With Customer Signature | |
|
W39129
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Site survey to install 3CX IP Phone in Spa area. |
02/10/2022 09:30 am |
Kevin Hsueh |
030412 | With Customer Signature | |
|
W39127
|
Inhouse |
Goody’s Jeff Bristol Work Requested: (by: Jeff Bristol) Workstation- since updated to windows 10 isn’t allowing the customer to type in information and it shows unsecured. Customer has also requested that as much as possible- if they can get the unit by today due to their customer information being included in the system. |
02/09/2022 10:26 am |
Kevin Hsueh |
030413 | With Customer Signature | |
|
W39126
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot Jor-El's workstation. Troubleshoot HP Printer issue. |
02/09/2022 10:30 am |
Kevin Hsueh |
030411 | With Customer Signature | |
|
W39125
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Bella's email account on her new mobile phone. |
02/09/2022 09:30 am |
Kevin Hsueh |
030409 | With Customer Signature | |
|
W39124
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Work with DLM to record new 3CX AA greetings. Configure call flow based on new 3CX AA greetings. |
02/08/2022 09:30 am |
Kevin Hsueh |
030410 | With Customer Signature | |
|
W39122
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Install CYMA update on server and workstations |
02/07/2022 09:30 am |
Kevin Hsueh |
030405 | With Customer Signature | |
|
W39121
|
After Hours Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Meet GTA at Hamon office to install MTSB |
02/05/2022 09:00 am |
Chu Hsieh |
030404 | No Signature: No one available | |
|
W39120
|
After Hours Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Assist with GTA MTSB Install |
02/05/2022 09:00 am |
Kevin Hsueh |
030402 | No Signature: No one onsite to sign | |
|
W39117
|
Onsite |
Cruz Benefits Joyce Aquiningoc Work Requested: (by: Joyce Aquiningoc) Troubleshoot and Check Promethean Interactive WhiteBoard. |
02/04/2022 09:30 am |
Kevin Hsueh |
030402 | With Customer Signature | |
|
W39112
|
Inhouse |
Equatorial Manufactory, Inc. Cynthia Moises Work Requested: (by: Cynthia Moises) Troubleshoot ACPACC Workstation. NOTE: Workstation CD Drive plastic casing was damaged when system was dropped off. |
01/31/2022 04:16 pm |
Kevin Hsueh |
030400 | With Customer Signature | |
|
W39111
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Troubleshoot GMP Server |
01/31/2022 08:00 am |
Kevin Hsueh |
030397 | With Customer Signature | |
|
W39110
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Angel came by to drop-off the laptop from work order W391109 |
02/01/2022 08:30 am |
Kevin Hsueh |
030398 | With Customer Signature | |
|
W39109
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot Alma's Laptop |
01/28/2022 02:00 pm |
Kevin Hsueh |
030393 | With Customer Signature | |
|
W39107
|
Onsite |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Troubleshoot various issues |
01/28/2022 10:30 am |
Kevin Hsueh |
030391 | With Customer Signature | |
|
W39106
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot various issues. |
01/28/2022 09:30 am |
Kevin Hsueh |
030390 | With Customer Signature | |
|
W39105
|
Service Contract Remote |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot Alma's RDP issues. Create new email account. |
01/27/2022 01:30 pm |
Kevin Hsueh |
030392 | No Signature: Remote Support | |
|
W39104
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Video conference with GTA |
01/26/2022 03:00 pm |
Chu Hsieh |
030387 | No Signature: remote | |
|
W39103
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Microsoft Teams Meeting with GTA and Ajay |
01/26/2022 03:00 pm |
Kevin Hsueh |
030386 | No Signature: Remote Support | |
|
W39096
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install SSD |
01/24/2022 01:37 pm |
Charles Rafanan |
030384 | With Customer Signature | |
|
W39095
|
Service Contract Remote |
JMC Equipment Rental Juls Manibusan Work Requested: (by: Juls Manibusan) Troubleshoot Juls' QuickBooks |
01/24/2022 11:15 am |
Kevin Hsueh |
030369 | No Signature: Remote Support | |
|
W39094
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup new user profile for Teddy Garcia |
01/27/2022 11:00 am |
Kevin Hsueh |
030388 | With Customer Signature | |
|
W39088
|
Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Per Glenda, upgrade workstation to Windows 10. |
01/21/2022 11:00 am |
Charles Rafanan |
030385 | With Customer Signature | |
|
W39087
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Clone HDD to new SSD. Install SSD on HP Workstation. |
01/21/2022 10:01 am |
Charles Rafanan |
030367 | With Customer Signature | |
|
W39086
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jay Garrido) Troubleshoot Anthony Quinata MS Office 365 issues |
01/21/2022 08:30 am |
Kevin Hsueh |
030366 | No Signature: Remote Support | |
|
W39085
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot various issues |
01/20/2022 03:00 pm |
Kevin Hsueh |
030365 | With Customer Signature | |
|
W39084
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup new Lenovo Laptops |
01/20/2022 09:30 am |
Kevin Hsueh |
030364 | With Customer Signature | |
|
W39082
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check QuickBooks. Dave reported Mark is unable to switch to multi user mode |
01/19/2022 12:30 pm |
Kevin Hsueh |
030362 | No Signature: Remote Support | |
|
W39081
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Recover Data from Hard drive of defective workstation |
01/19/2022 04:00 pm |
Charles Rafanan |
030363 | No Signature: Remote Support | |
|
W39080
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot Various Issues |
01/19/2022 02:00 pm |
Kevin Hsueh |
030361 | With Customer Signature | |
|
W39079
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check CYMA Server. Unable to access. |
01/19/2022 12:00 pm |
Kevin Hsueh |
030360 | With Customer Signature | |
|
W39077
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup new IP Phones. |
01/18/2022 02:30 pm |
Kevin Hsueh |
030357 | With Customer Signature | |
|
W39075
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Unable to access Exchange server |
01/17/2022 09:30 am |
Chu Hsieh |
030355 | No Signature: remote | |
|
W39074
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup profile and workstation for new employee |
01/17/2022 09:30 am |
Kevin Hsueh |
030354 | With Customer Signature | |
|
W39073
|
Inhouse |
Our Lady of Peace Rose Tobes Work Requested: (by: Rose Tobes) Thermal scanning inverted camera |
01/14/2022 04:34 pm |
Deo Angelo Lim |
030356 | With Customer Signature | |
|
W39071
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Troubleshoot various 3CX issues |
01/14/2022 09:30 am |
Kevin Hsueh |
030350 | With Customer Signature | |
|
W39070
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 |
01/13/2022 03:35 pm |
Charles Rafanan |
030353 | With Customer Signature | |
|
W39064
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot QuickBooks Issue. Update 3CX Phone System. |
01/12/2022 09:00 am |
Kevin Hsueh |
030347 | With Customer Signature | |
|
W39053
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Upgrade 3CX to version 18 |
01/06/2022 09:00 am |
Kevin Hsueh |
030343 | With Customer Signature | |
|
W39046
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot various issues |
01/05/2022 09:30 am |
Kevin Hsueh |
030342 | With Customer Signature | |
|
W39042
|
Onsite |
Domino's Pizza of Guam Alvin Nacu Work Requested: (by: Alvin Nacu) Troubleshoot Domino's NCS IP Phone issues. |
01/04/2022 10:30 am |
Kevin Hsueh |
030341 | With Customer Signature | |
|
W39038
|
Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Lisa reported no incoming or outgoing emails |
01/03/2022 09:00 am |
Chu Hsieh |
030337 | No Signature: remote | |
|
W39036
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Reset Gail's login credentials for CYMA. Take backup of CYMA4 folder for CYMA Guam and Saipan servers. |
12/30/2021 10:30 am |
Kevin Hsueh |
030336 | No Signature: Remote Support | |
|
W39035
|
Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Terminate and certify network line. |
12/30/2021 09:00 am |
Kevin Hsueh |
030335 | With Customer Signature | |
|
W39034
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Piti office internet slowness |
12/29/2021 02:00 pm |
Kevin Hsueh |
030334 | With Customer Signature | |
|
W39033
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Take manual backup of CYMA Guam and CYMA Saipan databases. Check MyHosting (ambyth.guam.net) subscription. |
12/29/2021 08:30 am |
Kevin Hsueh |
030333 | No Signature: Remote Support | |
|
W39031
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Add Anthony Barcinas to ops@ambyth.com distribution group. Troubleshoot Jason Manahan's Outlook Client issues. |
12/28/2021 03:30 pm |
Kevin Hsueh |
030330 | No Signature: Remote Support | |
|
W39029
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Gather network info requested by GTA |
12/28/2021 11:00 am |
Chu Hsieh |
030328 | No Signature: remote | |
|
W39028
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup 2 Access Points |
12/28/2021 10:30 am |
Kevin Hsueh |
030329 | No Signature: Remote Support | |
|
W39026
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Troubleshoot Xerox Scanning Issues |
12/27/2021 01:30 pm |
Kevin Hsueh |
030327 | With Customer Signature | |
|
W39025
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Jamis Server |
12/27/2021 10:30 am |
Kevin Hsueh |
030326 | With Customer Signature | |
|
W39022
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Justin's Macbook |
12/27/2021 09:00 am |
Kevin Hsueh |
030325 | With Customer Signature | |
|
W39017
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Troubleshoot Glenda's workstation |
12/22/2021 08:15 am |
Kevin Hsueh |
030307 | No Signature: Remote Support | |
|
W39016
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup backup for HarmonFS server. Troubleshoot various email issues. |
12/21/2021 01:30 pm |
Kevin Hsueh |
030303 | With Customer Signature | |
|
W39012
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Windows Server Backup for CYMA and HarmonFS servers. Troubleshoot Leiana's laptop. |
12/20/2021 01:30 pm |
Kevin Hsueh |
030302 | With Customer Signature | |
|
W39006
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Check Ambyth Server Network Share Drives. Check Chris Perez’s workstation. Check Liz’s MS Office. |
12/17/2021 09:30 am |
Kevin Hsueh |
030301 | With Customer Signature | |
|
W39005
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Glenda's access. Discuss GTA PRI Phone Number Spreadsheet. |
12/16/2021 04:00 pm |
Kevin Hsueh |
030300 | No Signature: Remote Support | |
|
W39000
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Guz from AK request to confirm draft drawing of server and network devices created by Inchscape. |
12/16/2021 10:30 am |
Chu Hsieh |
030298 | No Signature: remote | |
|
W38999
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Configure new cordless IP Phone and Base. |
12/15/2021 01:30 pm |
Kevin Hsueh |
030297 | With Customer Signature | |
|
W38995
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Provision IP Phone for Darren |
12/14/2021 10:00 am |
Kevin Hsueh |
030292 | No Signature: Remote Support | |
|
W38993
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Email issue to black construction. Troubleshoot ambythjobs@ambyth.com emails. |
12/14/2021 11:00 am |
Kevin Hsueh |
030286 | No Signature: Remote Support | |
|
W38991
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Glenda reported she cannot access emails or share drives in Agat. |
12/14/2021 10:00 am |
Kevin Hsueh |
030287 | No Signature: Remote Support |