[][
# Customer
Work Requested
Scheduled Date/Time Technician Invoice # Customer Signature Payment Received
W39904
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Tony Sawyer
Work Requested: (by: Tony Sawyer)
Setup Tony's Exchange emails on his new mobile phone.
11/22/2022
01:30 pm
Kevin Hsueh
030939 With Customer Signature
W39901
Onsite ABC Stores
David Fujihara
Work Requested: (by: David Fujihara)
ABC Store #506 troubleshoot CO Line issue
11/22/2022
09:00 am
Kevin Hsueh
030938 With Customer Signature
W39900
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Roxanne unable to access outlook on her workstation and 2 iPads.
11/21/2022
10:30 am
Kevin Hsueh
030936 No Signature: Remote Support
W39899
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup new GTA DSL Internet at Ambyth HQ. Troubleshoot network issues on Irene's workstation.
11/21/2022
09:00 am
Kevin Hsueh
030937 With Customer Signature
W39896
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Marilou Palma
Work Requested: (by: Marilou Palma)
Restart RDS Server. Per Marilou Palma, when using RDS, freezing occurs.
11/17/2022
07:30 am
Kevin Hsueh
030935 No Signature: Remote Support
W39893
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot various workstation issues.
11/15/2022
09:00 am
Kevin Hsueh
030934 With Customer Signature
W39892
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Fill out 2023 IT Plan documentation provided by Jacob.
11/14/2022
03:30 pm
Kevin Hsueh
030932 No Signature: Remote Support
W39888
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot printing from Saipan to Guam Accounting Xerox issue
11/11/2022
01:55 pm
Kevin Hsueh
030927 No Signature: Remote Support
W39885
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Meeting to discuss IT. Troubleshoot network
11/10/2022
10:00 am
Kevin Hsueh
030890 With Customer Signature
W39884
Ref/PO#12322223
Onsite Field Nation
Retail Tech
Work Requested: (by: Retail Tech)
Replace back-of-house PC at Michael Kors(Plaza Shopping Center).
11/09/2022
10:00 am
Jayson Larot
030923 No Signature: Field Nation service
W39880
Emergency
Onsite
Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
Troubleshoot network. Network down.
11/07/2022
09:00 am
Kevin Hsueh
030921 With Customer Signature
W39878
Onsite Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
Request: 1. Alden’s and Brad’s computers are very slow 2. Three new MEC employees need access to the shared drive
11/04/2022
01:30 pm
Kevin Hsueh
030920 With Customer Signature
W39876
Onsite Royal Orchid Guam
Justin Samonte
Work Requested: (by: Justin Samonte)
Troubleshoot printer issues in Executive Office
11/03/2022
01:30 pm
Kevin Hsueh
030916 With Customer Signature
W39872
Onsite Kloppenburg
Cil Cascasan
Work Requested: (by: Cil Cascasan)
Upgrade their 3CX phone system from version 15.5 to version 18
11/02/2022
09:30 am
Jayson Larot
030914 With Customer Signature
W39870
Ref/PO#WO-019113465
Onsite Hemmersbach
Hemmersbach Hemmersbach
Work Requested: (by: Hemmersbach Hemmersbach)
Hemmersbach WO-019113465 to install new System Board on HP ProBook 650 G5 Notebook PC
11/01/2022
09:00 am
Jayson Larot
030913 With Customer Signature
W39869
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup new GTA Modem to work with SonicWALL firewall.
10/31/2022
01:30 pm
Kevin Hsueh
030908 With Customer Signature
W39865
Ref/PO#890276
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service 890276 at Ross Dededo to replace Pin Pad
10/28/2022
09:30 am
Jayson Larot
030906 No Signature: Level 10 service
W39860
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Ambyth Saipan Remote Support: - Work with Benjie to map network share drives to Guam on Saipan workstations. - Create 2 new user profiles. - Setup new IT&E internet circuit.
10/24/2022
09:30 am
Kevin Hsueh
030889 No Signature: Remote Support
W39859
Ref/PO#889898
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service#889898 at Ross GPO
10/21/2022
09:00 am
Jayson Larot
030886 No Signature: Level 10 service
W39857
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Export JAndre@ambyth.com, ADumapit@ambyth.com, and Justin Andre's old email account from MyHosting.com.
10/20/2022
04:00 pm
Kevin Hsueh
030907 No Signature: Remote Support
W39856
Remote Moylan's Insurance
Ronaldo De Lima
Work Requested: (by: Ronaldo De Lima )
Upgrade Moylan's 3CX Phone System to Version 18.
10/20/2022
04:00 pm
Jayson Larot
030885 No Signature: Upgrade was done remotely
W39854
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot internet issues at HQ and Warehouse. Internet down
10/19/2022
09:44 am
Kevin Hsueh
030884 With Customer Signature
W39852
Onsite Unitek Environmental
Jeanette Meno
Work Requested: (by: Jeanette Meno)
Troubleshoot Jean's laptop and dock issues.
10/19/2022
09:00 am
Kevin Hsueh
030883 With Customer Signature
W39850
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Work with Josef on his Outlook issue
10/18/2022
11:00 am
Kevin Hsueh
030882 No Signature: Remote Support
W39838
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Troubleshoot Drew Marine laptop issues
10/14/2022
08:30 am
Kevin Hsueh
030881 With Customer Signature
W39835
Onsite Pacific Accounting Service
Ginger Yu
Work Requested: (by: Ginger Yu)
Upgrade SonicWALL TZ300 firmware. Troubleshoot workstation issues.
10/13/2022
10:00 am
Kevin Hsueh
030875 With Customer Signature Payment Type: Check
Check Number: 5523
Amount ($): 300.00
Payment Date: October 13, 2022
W39829
Onsite Onward Talofofo Golf Club
Rose Aquino
Work Requested: (by: Rose Aquino)
Configure IP Phone for use with 3CX Phone System.
10/11/2022
01:30 pm
Jayson Larot
030874 With Customer Signature
W39827
Onsite Tropical Pool Service
Dawna Thompson
Work Requested: (by: Dawna Thompson )
Setup QuickBooks on a new laptop.
10/10/2022
02:00 pm
Jayson Larot
030873 With Customer Signature Payment Type: Check
Check Number: 2982
Amount ($): 300.00
Payment Date: October 10, 2022
W39821
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Reconfigure 3CX Phone System to use new IT&E trunks and IT&E internet.
10/10/2022
09:30 am
Kevin Hsueh
030872 With Customer Signature
W39820
Onsite Pacific Accounting Service
Ginger Yu
Work Requested: (by: Ginger Yu)
Troubleshoot internet drop issues.
10/10/2022
08:30 am
Kevin Hsueh
030870 With Customer Signature
W39818
Ref/PO#SV0992178
Onsite Park Place Technologies
Jonathan Tan
Work Requested: (by: Jonathan Tan)
Park Place Tech SV0992178. TICKET DETAILS PPT Service Order: SV0992178 Issue Description: PS replacement / site: USGUA1 Other Ref. Numbers Severity: 2 Affected Device S/N: 6Z6FD42 Model: PowerEdge T430 Server CUSTOMER INFORMATION Company: AECOM Technology Corp Site Address: 414 W Soledad Ave Hagåtña 96910 Guam Contact Person/s: Diane.pangelinan
10/07/2022
03:00 pm
Kevin Hsueh
030869 With Customer Signature
W39816
Onsite Prestige Automobiles
Raphael Hilmi
Work Requested: (by: Raphael Hilmi)
Troubleshoot Workstation
10/07/2022
08:30 am
Kevin Hsueh
030868 With Customer Signature
W39811
Inhouse Unitek Environmental
LeRoy Moore
Work Requested: (by: LeRoy Moore)
Transfer data from old laptop to new laptop.
10/04/2022
03:00 pm
Kevin Hsueh
030865 With Customer Signature
W39800
Onsite Royal Orchid Guam
Justin Samonte
Work Requested: (by: Justin Samonte)
Troubleshoot App Server.
10/03/2022
09:00 am
Kevin Hsueh
030861 With Customer Signature
W39799
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Work with Ambyth Saipan to troubleshoot network
09/30/2022
09:30 am
Kevin Hsueh
030859 No Signature: Remote Support
W39798
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Mr. Miller's Outlook issues on his macbook
09/30/2022
08:30 am
Kevin Hsueh
030858 No Signature: Remote Support
W39796
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Pickup Lam's New Lenovo Workstation. Bring back to DSI to downgrade to Windows 10 Pro.
09/30/2022
09:00 am
Jayson Larot
030857 No Signature: Remote Support
W39791
Onsite Moylan's Insurance
Ronaldo De Lima
Work Requested: (by: Ronaldo De Lima )
Troubleshoot Patton Gateway.
09/28/2022
02:30 pm
Kevin Hsueh
030853 With Customer Signature
W39789
Inhouse Goody’s
Jeff Bristol
Work Requested: (by: Jeff Bristol)
Issues with accessing various files
09/28/2022
10:00 am
Kevin Hsueh
030860 No Signature: Remote Support
W39788
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jay Garrido
Work Requested: (by: Jay Garrido)
Set email forwarding for jgarrido@ambyth.com to abarcinas@ambyth.com. Troubleshoot sending of emails to tollgroup.com
09/28/2022
08:30 am
Kevin Hsueh
030851 No Signature: Remote Support
W39787
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup Lenovo Workstation for Lam.
09/28/2022
09:00 am
Jayson Larot
030850 With Customer Signature
W39783
Onsite KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
Conduct End-User / ActivInspire Promethean training
09/29/2022
09:30 am
KaeAna Dee Camacho
030842 With Customer Signature
W39782
Onsite KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
Conduct End-User / ActivInspire Promethean training
09/28/2022
10:00 am
KaeAna Dee Camacho
030842 With Customer Signature
W39781
Onsite Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Assist CBC Guam on 3CX recordings and AA.
09/26/2022
02:00 pm
Jayson Larot
030846 With Customer Signature
W39780
Onsite KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
Conduct End-User / ActivInspire Promethean training
09/26/2022
10:00 am
KaeAna Dee Camacho
030842 With Customer Signature
W39778
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Lou Garcia
Work Requested: (by: Lou Garcia)
Deliver and setup Lenovo Laptop for Lou Garcia. Run 2 new network lines in HR Office. Troubleshoot Natalia Bernardo's Outlook client.
09/23/2022
01:30 pm
Kevin Hsueh
030844 With Customer Signature
W39773
Remote Unitek Environmental
Gary Hendrix
Work Requested: (by: Gary Hendrix)
Recover delete file from MEC Share Drive.
09/22/2022
09:00 am
Kevin Hsueh
030825 No Signature: Remote Support
W39763
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Run 1 new network line in Tim's area (1st Floor).
09/20/2022
09:30 am
Jayson Larot
030822 With Customer Signature
W39762
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Troubleshoot Vanessa's workstation printing issues. Deliver and setup Bella's laptop.
09/19/2022
02:00 pm
Jayson Larot
030821 With Customer Signature
W39759
Service Contract
Onsite
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
troubleshoot sheryls workstation
09/19/2022
08:30 am
Kevin Hsueh
030820 With Customer Signature
W39757
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Unable to print from Mas90
09/16/2022
09:30 am
Chu Hsieh
030819 With Customer Signature
W39749
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Setup spare workstation for Sheryl
09/15/2022
02:00 pm
Jayson Larot
030817 With Customer Signature
W39746
Inhouse Best Wash & Dry
Steve Dormer
Work Requested: (by: Steve Dormer)
Customer provided 960GB SSD to be cloned from the existing 1TB HDD (failing).
09/13/2022
03:00 pm
Chu Hsieh
030812 No Signature: Remote Support
W39744
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Setup laptops
09/14/2022
09:30 am
Jayson Larot
030781 With Customer Signature
W39742
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Alfred Lam
Work Requested: (by: Alfred Lam )
set up laptop
09/13/2022
12:16 pm
Jayson Larot
030827 With Customer Signature
W39737
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Michael Schniep
Work Requested: (by: Michael Schniep)
Troubleshoot ID Badge workstation in HR office.
09/13/2022
08:30 am
Kevin Hsueh
030810 With Customer Signature
W39735
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Setup Kaela's workstation. Troubleshoot ID Card workstation remote access issue
09/12/2022
10:30 am
Jayson Larot
030808 With Customer Signature
W39730
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup Subic Staff to use new RDS Server
09/08/2022
09:00 am
Kevin Hsueh
030807 No Signature: Remote Support
W39725
Onsite Creelman, Rosie
Rosie Creelman
Work Requested: (by: Rosie Creelman)
Troubleshoot laptop display output.
09/07/2022
09:30 am
Kevin Hsueh
030804 With Customer Signature Payment Type: Check
Check Number: 7188
Amount ($): 300.00
Payment Date: September 07, 2022
W39717
Inhouse Unitek Environmental
Princes Ayuyu
Work Requested: (by: Princes Ayuyu)
Setup Laptop. Setup access to network share drives.
09/06/2022
10:00 am
Kevin Hsueh
030803 With Customer Signature
W39714
Onsite Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Rose Aquino)
Work Requested: Spa Phones - Access to make outside Calls (DPHSS Requirements), Cell Phone 3CX Setup, Programming of new Accounting staff's desk phone
09/02/2022
01:30 pm
Kevin Hsueh
030802 With Customer Signature
W39709
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup RDS server and roles.
08/30/2022
01:00 pm
Kevin Hsueh
030800 No Signature: Remote Support
W39705
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Lou Garcia
Work Requested: (by: Lou Garcia)
Set up laptop
08/31/2022
08:46 am
Jayson Larot
030849 No Signature: Inhouse Service
W39680
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup new Lenovo Server
08/23/2022
01:00 pm
Kevin Hsueh
030791 With Customer Signature
W39672
Onsite Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Troubleshoot various issues
08/24/2022
09:00 am
Kevin Hsueh
030785 With Customer Signature
W39666
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Various issues
08/23/2022
09:30 am
Chu Hsieh
030770 With Customer Signature
W39658
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Setup Laptop for Raphael Hilmi.
08/22/2022
09:00 am
Kevin Hsueh
030769 With Customer Signature
W39655
Onsite Moylan's Insurance
Ronaldo De Lima
Work Requested: (by: Ronaldo De Lima )
Troubleshoot 3CX Phone System.
08/19/2022
02:00 pm
Kevin Hsueh
030765 With Customer Signature
W39654
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot Printing Issues.
08/19/2022
09:30 am
Kevin Hsueh
030764 With Customer Signature
W39652
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Register/Update extensions for IP Phones.
08/18/2022
01:30 pm
Kevin Hsueh
030758 No Signature: Remote Support
W39643
Ref/PO#881352
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 881352 at Ross (GPO) to install new APC BK350 UPS.
08/16/2022
03:00 pm
Jayson Larot
030753 No Signature: Level 10 Service
W39642
Ref/PO#881943
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 881943 at Ross (GPO) to install new APC BK350 UPS.
08/16/2022
02:00 pm
Jayson Larot
030753 No Signature: Level 10 service
W39638
Service Contract
Inhouse
Cinnabon
Roxanne Williams
Work Requested: (by: Roxanne Williams)
Clone HDD to SSD. Install SSD on HP All In One.
08/12/2022
03:00 pm
Jayson Larot
030721 No Signature: Inhouse Service
W39637
Onsite UOG - Office of Administration & Finance
Jolene Pocaigue
Work Requested: (by: Jolene Pocaigue)
UOG Trio Office Thermal Scanner not reading temperature properly. Pick up Thermal Scanner and bring back to DSI for further troubleshooting.
08/12/2022
10:30 am
Jayson Larot
030757 With Customer Signature
W39634
Service Contract
Onsite
KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
Assist GIAA (Danny Cepeda) with ARFF elevator phone integration to PBX system.
08/11/2022
09:30 am
Kevin Hsueh
030790 No Signature: Danny Cepeda (GIAA) not onsite
W39632
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
clone large laptop to small laptop
08/09/2022
11:34 am
Jayson Larot
030755 No Signature: Inhouse Service
W39615
Onsite Tropical Pool Service
Dawna Thompson
Work Requested: (by: Dawna Thompson )
Unable to access QuickBook
08/03/2022
10:00 am
Chu Hsieh
030743 With Customer Signature Payment Type: Check
Check Number: 2927
Amount ($): 309.00
Payment Date: August 03, 2022
W39608
Inhouse Creelman, Rosie
Rosie Creelman
Work Requested: (by: Rosie Creelman)
Assist Rosie Creelman to transfer photos from her Android phone to laptop.
08/02/2022
09:00 am
Jayson Larot
030745 No Signature: Inhouse service
W39604
Onsite EA Engineers
Myrna Cavan
Work Requested: (by: Myrna Cavan)
Troubleshoot/Clean Canon IPF750 Plotter.
08/01/2022
02:00 pm
Kevin Hsueh
030744 With Customer Signature
W39592
Onsite Royal Orchid Guam
Justin Samonte
Work Requested: (by: Justin Samonte)
Check Servers and workstations.
07/27/2022
02:30 pm
Kevin Hsueh
030739 With Customer Signature
W39585
Inhouse Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Check if Os is installed properly. And laptop has no wifi .Aileen spoke to Kevin regarding thus. Username: Aileen Pw: Ch@m0rak!z
07/29/2022
03:30 pm
Jayson Larot
030746 No Signature: Inhouse Service
W39583
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
clone laptop 130
07/27/2022
03:00 pm
Jayson Larot
030736 No Signature: Inhouse service
W39579
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Lou Garcia
Work Requested: (by: Lou Garcia)
Troubleshoot remote desktop access to ID Badge Computer
07/27/2022
10:30 am
Jayson Larot
030734 With Customer Signature
W39577
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
troubleshoot PC
07/26/2022
11:30 am
Jayson Larot
030733 With Customer Signature
W39574
Inhouse Johnson, Joy
Joy Johnson
Work Requested: (by: Joy Johnson)
Backup data on Laptop. Reinstall Windows 10.
07/25/2022
03:30 pm
Jayson Larot
030732 With Customer Signature
W39561
Onsite Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Troubleshoot Linda's remote access on her laptop
07/18/2022
09:00 am
Kevin Hsueh
030717 With Customer Signature
W39557
Onsite University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
Pick up Digital Signage for in-house troubleshooting at DSI.
07/15/2022
01:30 pm
Kevin Hsueh
030714 With Customer Signature
W39549
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Deliver and setup workstations
07/12/2022
09:30 am
Kevin Hsueh
030715 With Customer Signature
W39539
Inhouse J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Upgrade HP Workstation and Lenovo Workstation to Windows 10 Pro.
07/07/2022
03:00 pm
Kevin Hsueh
030707 No Signature: Remote Support
W39537
Inhouse Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Reprogram
07/07/2022
01:13 pm
Kevin Hsueh
030709 With Customer Signature
W39533
Ref/PO#879390
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service 879390 at Ross GPO to replace Pin Pad.
07/07/2022
09:30 am
Jayson Larot
030705 No Signature: Level 10 service
W39532
Ref/PO#879387
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service 879387 at Ross GPO to replace Pin Pad.
07/07/2022
09:30 am
Jayson Larot
030704 No Signature: Level 10 Service
W39527
Onsite University of Guam
Pascual Olivares
Work Requested: (by: Pascual Olivares )
troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108
07/06/2022
10:00 am
Kevin Hsueh
030702 With Customer Signature
W39522
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Deliver and setup 2 workstations (Nel and Jenny).
07/05/2022
09:30 am
Jayson Larot
030700 With Customer Signature
W39515
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle cannot see the network drives
06/30/2022
01:45 pm
Chu Hsieh
030701 No Signature: remote support
W39514
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle called and need assistance to add the network drives to new domain.
06/30/2022
09:32 am
Chu Hsieh
030697 No Signature: Michelle was still Covid-19 Positive and remained in her vehicle.
W39513
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle can't connect via VPN to Morrico's office
06/29/2022
01:45 pm
Chu Hsieh
030696 No Signature: remote
W39511
Service Contract
Onsite
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Torgun called that Ak did some sort of migration 6/28/22 noon and now users on network unable to access EBS.
06/29/2022
09:00 am
Chu Hsieh
030695 With Customer Signature
W39510
Inhouse J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Clone HDDs to new SSDs. Install SSDs.
06/27/2022
03:00 pm
Jayson Larot
030692 No Signature: Internal Service
W39509
Inhouse Roland cruz
Roland Cruz
Work Requested: (by: Roland Cruz )
no internet, check internet connection
06/27/2022
04:18 pm
Kevin Hsueh
030694 With Customer Signature
W39504
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Per Wes' request, reboot MDA Server at 7:30pm
06/22/2022
07:15 pm
Kevin Hsueh
030679 No Signature: Remote Support: Wes Seleen.
W39500
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Todd's workstation.
06/22/2022
02:30 pm
Kevin Hsueh
030674 With Customer Signature
W39499
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Setup new network printer. Setup workstation and laptop.
06/22/2022
09:30 am
Kevin Hsueh
030677 With Customer Signature
W39498
Onsite Tropical Pool Service
Dawna Thompson
Work Requested: (by: Dawna Thompson )
Emergency Service Request: Troubleshoot QuickBooks Issue.
06/21/2022
03:30 pm
Kevin Hsueh
030673 With Customer Signature Payment Type: Check
Check Number: 2756
Amount ($): 300.00
Payment Date: June 21, 2022
W39497
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Christi reported her outlook is not syncing emails properly
06/21/2022
11:00 am
Kevin Hsueh
030676 No Signature: Remote Support
W39496
Ref/PO#877532
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 877532 at Ross GPO
06/21/2022
09:00 am
Jayson Larot
030671 No Signature: Level 10 Service
W39494
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Mr. Miller's MS Office 365. Deliver old Saipan server back to Ambyth.
06/20/2022
02:00 pm
Kevin Hsueh
030670 With Customer Signature
W39492
Remote J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Nel reported emails down. Remote support to troubleshoot and resolve.
06/20/2022
09:30 am
Kevin Hsueh
030669 No Signature: Remote support
W39488
Onsite Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Setup QuickBooks on new workstation. Troubleshoot Adobe Acrobat issues.
06/16/2022
09:00 am
Kevin Hsueh
030665 With Customer Signature
W39487
Remote Ledge Light Technologies, Inc.
Victor Pangelinan
Work Requested: (by: Victor Pangelinan)
Network Assessment Write Up
06/15/2022
11:00 am
Kevin Hsueh
030668 No Signature: Project
W39486
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Upgrade QuickBooks on server and workstations.
06/15/2022
09:30 am
Charles Rafanan
030666 With Customer Signature
W39475
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot network share drives. Troubleshoot workstation.
06/09/2022
03:30 pm
Kevin Hsueh
030660 With Customer Signature
W39465
Remote Ledge Light Technologies, Inc.
Victor Pangelinan
Work Requested: (by: Victor Pangelinan)
PAG Project: VOIP System
06/03/2022
09:00 am
Kevin Hsueh
030667 No Signature: Project
W39457
Onsite Royal Orchid Guam
Justin Samonte
Work Requested: (by: Justin Samonte)
Check servers, workstations, and network.
06/02/2022
10:00 am
Kevin Hsueh
030650 With Customer Signature
W39455
Onsite Department of Land Management
Darline Enaligo
Work Requested: (by: Darline Enaligo)
Refresher 3CX Phone System Admin Training
06/01/2022
02:00 pm
Kevin Hsueh
030651 With Customer Signature
W39446
Onsite Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Setup new workstation in accounting department. Troubleshoot various other issues.
06/01/2022
09:30 am
Kevin Hsueh
030652 With Customer Signature
W39433
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Outlook/email issues on Mr. Miller's workstation.
05/27/2022
01:30 pm
Kevin Hsueh
030644 With Customer Signature
W39432
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Re-install HP printer to front desk/ new IP address. Install Brother printer to back off as an additional scanner. We may need an extra network cable to add to the network devices.
05/27/2022
10:00 am
Kevin Hsueh
030643 With Customer Signature
W39422
Remote J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
unable to login to user profile account.
05/25/2022
03:00 pm
Kevin Hsueh
030641 No Signature: Remote Support
W39415
Inhouse Unitek Environmental
Frank Quinata
Work Requested: (by: Frank Quinata)
Please call Conchita
05/25/2022
09:59 am
Kevin Hsueh
030648 No Signature: Remote Support
W39413
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Deliver and setup workstations.
05/25/2022
09:00 am
Kevin Hsueh
030640 With Customer Signature
W39411
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Site visit walkthrough with GTA. Troubleshoot various issues.
05/24/2022
02:00 pm
Kevin Hsueh
030639 With Customer Signature
W39409
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Clone Workstation's Hard drive to new SSD
05/24/2022
09:15 am
Charles Rafanan
030638 No Signature: Remote Support
W39402
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Troubleshoot Piti office. Piti office down
05/23/2022
11:38 am
Kevin Hsueh
030624 With Customer Signature
W39400
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Carestream. Unable to open software on all clients.
05/23/2022
09:00 am
Kevin Hsueh
030622 With Customer Signature
W39394
Onsite Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Setup user profile on workstation
05/20/2022
10:00 am
Charles Rafanan
030621 With Customer Signature
W39393
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Clone HDD to new 1tb SSD
05/20/2022
09:15 am
Charles Rafanan
030620 No Signature: Remote Support
W39389
Onsite ANZ Wines
Sarah Morrison
Work Requested: (by: Sarah Morrison )
Rackspace Exchange Services stop working. Rackspace had migrated to new server.
05/18/2022
03:13 pm
Chu Hsieh
030614 With Customer Signature
W39387
Onsite Department of Land Management
Darline Enaligo
Work Requested: (by: Darline Enaligo)
Setup IP Phones. Troubleshoot various 3CX Issues.
05/18/2022
09:30 am
Kevin Hsueh
030613 With Customer Signature
W39384
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Setup new employee email account and profile on workstation.
05/17/2022
09:30 am
Kevin Hsueh
030611 With Customer Signature
W39382
Inhouse Leon Guerrero , Edward
Edward Leon Guerrero
Work Requested: (by: Edward Leon Guerrero )
Data recovery
05/16/2022
04:00 pm
Alyx Bradley
030637 With Customer Signature Payment Type: Others
Check Number:
Amount ($): 150.00
Payment Date: May 25, 2022
W39380
Ref/PO#873612
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 873612 at Ross Store #1902 (Micronesia Mall) to install VeriFone Pin Pad.
05/17/2022
09:00 am
Charles Rafanan
030612 No Signature: Off Island Vendor Service.
W39379
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Unable to access EBS
05/14/2022
07:00 pm
Chu Hsieh
030610 No Signature: Remote
W39378
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
IP address change
05/14/2022
12:00 pm
Chu Hsieh
030609 No Signature: No one present to sign
W39376
Service Contract
Onsite
Morrico Equipment
Guz deGuzman
Work Requested: (by: Guz deGuzman)
Network IP Change
05/14/2022
12:00 pm
Kevin Hsueh
030608 No Signature: no one onsite
W39375
Inhouse Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Setup Lenovo Laptop
05/13/2022
01:30 pm
Charles Rafanan
030607 No Signature: Remote Support
W39373
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot various issues
05/13/2022
09:00 am
Kevin Hsueh
030606 With Customer Signature
W39371
Onsite Department of Land Management
Virginia Flores
Work Requested: (by: Virginia Flores)
Deliver and setup new IP Phones. Troubleshoot various 3CX Issues.
05/12/2022
09:30 am
Charles Rafanan
030600 With Customer Signature
W39362
Inhouse Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
Troubleshoot VPN issues
05/10/2022
08:23 am
Kevin Hsueh
030602 With Customer Signature
W39361
Inhouse Unitek Environmental
Gary Hendrix
Work Requested: (by: Gary Hendrix)
Reset Windows 10 on a workstation.
05/09/2022
10:00 am
Alyx Bradley
030605 With Customer Signature
W39360
Remote Unitek Environmental
Jeanette Meno
Work Requested: (by: Jeanette Meno)
Complete CMMC Checklist and provide CMMC Checklist score to be entered in SPRS portal.
05/09/2022
09:00 am
Kevin Hsueh
030597 No Signature: Remote Support
W39357
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Dell Optiplex. Workstation running slow. Factory reset MacBook Pro.
05/09/2022
09:00 am
Kevin Hsueh
030601 No Signature: System to be delivered
W39354
Onsite Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Rose Aquino)
Setup 4 new IP Phones. Create 3CX Extensions as needed.
05/09/2022
02:00 pm
Kevin Hsueh
030598 With Customer Signature
W39353
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Deliver and setup Bella's Laptop
05/09/2022
09:30 am
Charles Rafanan
030596 With Customer Signature
W39351
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup workstation. Pick up Bella's laptop for SSD upgrade.
05/06/2022
02:30 pm
Kevin Hsueh
030595 No Signature: Laptop to be delivered
W39350
Onsite Unitek Environmental
Adee Sianoya
Work Requested: (by: Adee Sianoya)
Setup Xerox Printer on new workstation. Setup profile and network drive access as needed.
05/06/2022
10:00 am
Charles Rafanan
030594 With Customer Signature
W39348
Onsite University of Guam - SBDC
Jane Ray, MS
Work Requested: (by: Jane Ray, MS)
Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room.
05/05/2022
09:30 am
Alyx Bradley
030589 No Signature: Project with multiple work orders. Customer signed invoice.
W39347
Onsite University of Guam - SBDC
Jane Ray, MS
Work Requested: (by: Jane Ray, MS)
Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room.
05/05/2022
09:30 am
Charles Rafanan
030589 No Signature: Customer Signed Invoice.
W39340
Ref/PO#871677
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service Request 871677
05/03/2022
09:30 am
Charles Rafanan
030588 No Signature: Off Island Vendor Service.
W39335
Onsite Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Troubleshoot Printing Issues. Troubleshoot VPN issues.
05/02/2022
02:00 pm
Kevin Hsueh
030587 With Customer Signature
W39328
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Setup Teddy's email account on his mobile phone. Troubleshoot QuickBooks Multi User Issue
05/02/2022
09:30 am
Kevin Hsueh
030584 With Customer Signature
W39327
Onsite Office of the Attorney General
Vince Taitingfong
Work Requested: (by: Vince Taitingfong)
3CX Upgrade
04/29/2022
04:30 pm
Kevin Hsueh
030585 With Customer Signature
W39326
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup Xerox Altalink Printer on Andrew Miller's MacBook
04/29/2022
11:00 am
Kevin Hsueh
030581 No Signature: Remote Support
W39320
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Subic WiFi Issues. Troubleshoot Conrad Divis MS Office License.
04/27/2022
02:00 pm
Kevin Hsueh
030577 No Signature: Remote Support
W39319
Onsite JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup user profiles. troubleshoot various issues
04/26/2022
02:00 pm
Kevin Hsueh
030573 With Customer Signature
W39317
Inhouse Best Wash & Dry
Steve Dormer
Work Requested: (by: Steve Dormer)
There is a pop-up on the outlook that prevents anything to be seen in the GFS email
04/26/2022
10:15 am
Kevin Hsueh
030572 With Customer Signature
W39316
Onsite Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Upgrade 3CX to version 18
04/26/2022
08:30 am
Charles Rafanan
030575 With Customer Signature
W39315
Remote Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Rose Aquino)
Work with GTA to troubelshoot Fortinet Firewall. 3CX one way audio issues
04/25/2022
02:00 pm
Kevin Hsueh
030569 No Signature: Remote Support
W39314
Onsite Onward Talofofo Golf Club
Rose Aquino
Work Requested: (by: Rose Aquino)
Troubleshoot IP Phone Issues. Issues after GTA MTSB install.
04/25/2022
09:00 am
Kevin Hsueh
030542 With Customer Signature
W39313
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Setup and configure SonicWALL for Ambyth Warehouse location.
04/22/2022
02:00 pm
Kevin Hsueh
030554 With Customer Signature
W39310
Onsite Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
provide Digital signage training
04/21/2022
03:04 pm
Kylene Hsieh
030541 With Customer Signature
W39308
Onsite Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Change WAN Static IP as IT&E changed the IP on their equipment. Troubleshoot various issues.
04/21/2022
01:30 pm
Kevin Hsueh
030540 With Customer Signature
W39307
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Troubleshoot workstation issues.
04/21/2022
08:30 am
Kevin Hsueh
030538 With Customer Signature
W39306
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Create new user profile for Saipan office.
04/20/2022
08:30 am
Kevin Hsueh
030537 No Signature: Remote Support
W39303
Onsite JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Upgrade 3CX to version 18. Troubleshoot various other issues.
04/19/2022
03:30 pm
Charles Rafanan
030536 With Customer Signature
W39300
Onsite Department of Land Management
Virginia Flores
Work Requested: (by: Virginia Flores)
Troubleshoot 3CX Phone System. Services down.
04/18/2022
02:00 pm
Kevin Hsueh
030535 With Customer Signature
W39299
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Saipan CYMA Server. Setup new employee profile on HR Workstation.
04/18/2022
08:30 am
Kevin Hsueh
030534 With Customer Signature
W39288
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Ambyth HQ Office network down.
04/11/2022
08:30 am
Kevin Hsueh
030530 With Customer Signature
W39286
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Deliver and install UPS for Server and Network Equipment.
04/08/2022
10:30 am
Charles Rafanan
030528 With Customer Signature
W39282
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Deliver and Setup Irene's workstation
04/07/2022
02:25 pm
Charles Rafanan
030529 With Customer Signature
W39279
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Factory Reset MacBook Pro
04/06/2022
03:30 pm
Kevin Hsueh
030524 With Customer Signature
W39277
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Transfer Irene's C: Drive Data to new 1TB SSD
04/06/2022
04:15 pm
Charles Rafanan
030525 With Customer Signature
W39274
Inhouse Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Setup laptop, install updates and install quickbooks software (standalone)
04/06/2022
08:30 am
Kevin Hsueh
030523 With Customer Signature
W39265
Inhouse Torgun Smith
Torgun Smith
Work Requested: (by: Torgun Smith)
troubleshoot laptop
04/04/2022
10:50 am

030522 With Customer Signature
W39262
Onsite Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Rose Aquino)
Setup and provision 2 new IP Phones. Troubleshoot extension 136 issues.
04/04/2022
09:30 am
Kevin Hsueh
030521 With Customer Signature
W39258
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Setup Kaela's profile on workstation at Ambyth HQ location.
03/31/2022
02:00 pm
Charles Rafanan
030517 With Customer Signature
W39256
Emergency
Onsite
Department of Land Management
Virginia Flores
Work Requested: (by: Virginia Flores)
Emergency Request: unable to make outbound calls. extension to extension calls fine.
03/30/2022
03:00 pm
Kevin Hsueh
030516 With Customer Signature
W39255
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot email forwarding issues.
03/30/2022
01:30 pm
Kevin Hsueh
030515 With Customer Signature
W39253
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup workstations at Piti and HQ office. Troubleshoot Jay's printing issue. Troubleshoot Irene's workstation.
03/29/2022
02:00 pm
Kevin Hsueh
030511 With Customer Signature
W39252
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Setup remote access for offsite CPA.
03/29/2022
10:00 am
Kevin Hsueh
030508 With Customer Signature
W39251
Remote JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Exchange Email Issues.
03/29/2022
08:30 am
Kevin Hsueh
030510 No Signature: Remote Support: Mark Peredo
W39250
Inhouse Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Troubleshoot laptops. Linda's check virus protection and scan laptop. Princes' run hardware test on laptop.
03/29/2022
09:30 am
Charles Rafanan
030514 With Customer Signature
W39248
Onsite Unitek Environmental
Jeanette Meno
Work Requested: (by: Jeanette Meno)
Work with Jean on CMMC upload to PIEE portal.
03/28/2022
02:00 pm
Kevin Hsueh
030509 With Customer Signature
W39246
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Saipan CYMA connection. Workstations unable to connect to server.
03/27/2022
08:30 am
Kevin Hsueh
030507 No Signature: Remote Support
W39245
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Saipan CYMA Issues
03/25/2022
03:30 pm
Kevin Hsueh
030504 No Signature: Remote Support
W39238
Inhouse Unitek Environmental
Ben Suissa
Work Requested: (by: Ben Suissa)
Troubleshoot external hard drive. Drive is no longer accessible.
03/23/2022
01:30 pm
Alyx Bradley
030492 No Signature: Remote Support
W39236
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot Various Email and Profile Issues.
03/23/2022
09:30 am
Kevin Hsueh
030490 With Customer Signature
W39235
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Saipan to Guam printing issues.
03/22/2022
02:30 pm
Kevin Hsueh
030489 With Customer Signature
W39232
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot Service Advisor workstation.
03/22/2022
08:30 am
Kevin Hsueh
030488 With Customer Signature
W39230
Onsite Island Certs Corporation
Brittany Duenas
Work Requested: (by: Brittany Duenas)
Troubleshoot network issues.
03/21/2022
02:00 pm
Kevin Hsueh
030486 With Customer Signature
W39229
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Create new extension for Dawn Pilarca
03/21/2022
09:00 am
Kevin Hsueh
030485 No Signature: Remote Support
W39228
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Setup new HP Printer.
03/21/2022
10:00 am
Kevin Hsueh
030483 With Customer Signature
W39226
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot email distribution group issues.
03/17/2022
02:30 pm
Kevin Hsueh
030479 With Customer Signature
W39223
Service Contract
Inhouse
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Laptop Internet Connectivity Issues
03/17/2022
01:30 pm
Kevin Hsueh
030481 With Customer Signature
W39221
Service Contract
Inhouse
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Troubleshoot/Format 2TB External USB HDD
03/17/2022
08:30 am
Alyx Bradley
030482 No Signature: Work was done in-house and as part of work order previously performed. HDD will require delivery to location.
W39219
Inhouse Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Run windows update on Lenovo workstation and laptop
03/14/2022
03:00 pm
Charles Rafanan
030478 No Signature:
W39218
Service Contract
Onsite
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Check on GMP Back Up PC. PC freezing issues occur.
03/16/2022
01:30 pm
Kevin Hsueh
030477 With Customer Signature
W39217
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Wes' outlook issues
03/15/2022
01:30 pm
Kevin Hsueh
030475 With Customer Signature
W39215
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
setup backup replication. one of external HDD failed causing system to freeze
03/15/2022
10:30 am
Chu Hsieh
030471 No Signature: remote support
W39214
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
CNH SOFTWARE UPDATE on laptop other equipment 3
03/15/2022
11:00 am
Charles Rafanan
030474 With Customer Signature
W39213
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Deliver and setup workstation and laptop
03/15/2022
09:30 am
Kevin Hsueh
030476 With Customer Signature
W39211
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
troubleshoot exchange server
03/11/2022
04:00 pm
Kevin Hsueh
030470 With Customer Signature
W39207
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Reset Ariel Dumapit's Email Password
03/10/2022
05:30 pm
Kevin Hsueh
030469 No Signature: Remote Support
W39201
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Deliver and setup Joleen's workstation.
03/09/2022
10:00 am
Kevin Hsueh
030466 With Customer Signature
W39200
Service Contract
Remote
Morrico Equipment
Michelle Taisague
Work Requested: (by: Michelle Taisague)
Troubleshoot Low Disk Space Error
03/09/2022
08:30 am
Kevin Hsueh
030465 No Signature: Remote Support
W39196
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Back up data from hard drive and Reprep workstation.
03/08/2022
08:38 am
Charles Rafanan
030464 No Signature: Remote Support
W39195
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Guz deGuzman)
Install 1TB SATA HDD on failed server (appsrv)
03/07/2022
03:30 pm
Chu Hsieh
030461 With Customer Signature
W39194
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
1. Move Joleen’s workstation from Piti to Harmon corporate office. 2. Setup iPhone for JQuitaro. 3. Troubleshoot Jabra speak. 4. Troubleshoot Michael’s workstation.
03/07/2022
02:00 pm
Kevin Hsueh
030462 With Customer Signature
W39192
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Setup new Lenovo Laptops
03/07/2022
09:30 am
Kevin Hsueh
030460 With Customer Signature
W39189
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Vanessa Cruz)
Deliver and setup HR workstation.
03/04/2022
08:30 am
Kevin Hsueh
030456 With Customer Signature
W39187
Onsite Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Meeting with GSY.
03/03/2022
02:00 pm
Kevin Hsueh
030455 With Customer Signature
W39185
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Pickup HR workstation to install SSD and Memory at DSI.
03/03/2022
08:38 am
Kevin Hsueh
030454 With Customer Signature
W39182
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Upgrade 3CX to version 18. Move 3CX instance to new server running Windows Server 2016.
03/04/2022
03:00 pm
Kevin Hsueh
030457 With Customer Signature
W39181
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Transfer ownership of two SonicWall TZ370 to Pacific Star per Gus request
03/02/2022
09:45 am
Chu Hsieh
030451 No Signature: remote
W39174
Service Contract
Remote
Guam Shipyard
Matthews Pothen
Work Requested: (by: Matthews Pothen)
Mathew Pothen called saying Dan at Agat office can't print
02/28/2022
11:50 am
Chu Hsieh
030447 No Signature: remote support
W39173
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Setup new employee profile on workstation.
02/28/2022
10:00 am
Kevin Hsueh
030446 With Customer Signature
W39169
Service Contract
Remote
Guam Shipyard
Glenda
Work Requested: (by: Glenda )
Install Agat Printers on Anthony's laptop
02/24/2022
03:30 pm
Kevin Hsueh
030444 No Signature: Remote Support
W39166
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot various issues.
02/24/2022
08:30 am
Kevin Hsueh
030435 With Customer Signature
W39164
Onsite Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Troubleshoot network issues.
02/23/2022
02:00 pm
Kevin Hsueh
030433 With Customer Signature
W39163
Service Contract
Remote
Guam Shipyard
Glenda
Work Requested: (by: Glenda )
Troubleshoot Gerlie's workstation
02/23/2022
10:30 am
Kevin Hsueh
030431 No Signature: Remote Support
W39162
Inhouse Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Attempt Data Recovery on External Hard Drive
02/23/2022
11:00 am
Charles Rafanan
030450 With Customer Signature
W39161
Onsite Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Troubleshoot Conchita's workstation.
02/23/2022
09:00 am
Kevin Hsueh
030430 With Customer Signature
W39160
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Configure email forwarding and remove email account.
02/23/2022
08:30 am
Kevin Hsueh
030429 No Signature: Remote Support
W39157
Service Contract
Onsite
Marianas Gas Corporation
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Jun and Aris unable to print after GTA switch over to new VPN connection over the weekend
02/22/2022
09:45 am
Chu Hsieh
030427 With Customer Signature
W39156
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Cynthia reported unable to call or receive outside calls.
02/21/2022
11:45 am
Chu Hsieh
030426 No Signature: remote
W39155
After Hours
Remote
Morrico Equipment
Ross Morrison
Work Requested: (by: Ross Morrison)
Ross is in Saipan and could not connect to Morrico's VPN
02/20/2022
01:00 pm
Chu Hsieh
030425 No Signature: remote
W39154
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Assist with GTA MTSB Install.
02/19/2022
09:00 am
Kevin Hsueh
030424 No Signature: no one onsite to sign
W39153
After Hours
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
GTA installing Fortigate VPN
02/19/2022
09:00 am
Chu Hsieh
030423 With Customer Signature
W39152
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Check server after the installation of 118 updates started at noon.
02/18/2022
05:30 pm
Chu Hsieh
030422 No Signature: Remote
W39151
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Michael Schniep
Work Requested: (by: Michael Schniep)
Create new email account for Christopher Perez
02/18/2022
10:30 am
Kevin Hsueh
030421 No Signature: Remote Support
W39143
Onsite Prestige Automobiles
John Shen
Work Requested: (by: John Shen)
Troubleshoot laptop issues
02/15/2022
02:00 pm
Kevin Hsueh
030419 With Customer Signature
W39141
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Ambyth Email issue
02/14/2022
01:30 pm
Kevin Hsueh
030418 No Signature: Remote Support
W39140
Service Contract
Inhouse
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
prep laptop USER ID: Adelgado Password: Password1
02/14/2022
02:22 pm
Charles Rafanan
030417 With Customer Signature
W39132
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot various issues.
02/11/2022
09:00 am
Kevin Hsueh
030414 With Customer Signature
W39129
Onsite Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Rose Aquino)
Site survey to install 3CX IP Phone in Spa area.
02/10/2022
09:30 am
Kevin Hsueh
030412 With Customer Signature
W39127
Inhouse Goody’s
Jeff Bristol
Work Requested: (by: Jeff Bristol)
Workstation- since updated to windows 10 isn’t allowing the customer to type in information and it shows unsecured. Customer has also requested that as much as possible- if they can get the unit by today due to their customer information being included in the system.
02/09/2022
10:26 am
Kevin Hsueh
030413 With Customer Signature
W39126
Service Contract
Onsite
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Troubleshoot Jor-El's workstation. Troubleshoot HP Printer issue.
02/09/2022
10:30 am
Kevin Hsueh
030411 With Customer Signature
W39125
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup Bella's email account on her new mobile phone.
02/09/2022
09:30 am
Kevin Hsueh
030409 With Customer Signature
W39124
Onsite Department of Land Management
Darline Enaligo
Work Requested: (by: Darline Enaligo)
Work with DLM to record new 3CX AA greetings. Configure call flow based on new 3CX AA greetings.
02/08/2022
09:30 am
Kevin Hsueh
030410 With Customer Signature
W39122
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Install CYMA update on server and workstations
02/07/2022
09:30 am
Kevin Hsueh
030405 With Customer Signature
W39121
After Hours
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Meet GTA at Hamon office to install MTSB
02/05/2022
09:00 am
Chu Hsieh
030404 No Signature: No one available
W39120
After Hours
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Assist with GTA MTSB Install
02/05/2022
09:00 am
Kevin Hsueh
030402 No Signature: No one onsite to sign
W39117
Onsite Cruz Benefits
Joyce Aquiningoc
Work Requested: (by: Joyce Aquiningoc)
Troubleshoot and Check Promethean Interactive WhiteBoard.
02/04/2022
09:30 am
Kevin Hsueh
030402 With Customer Signature
W39112
Inhouse Equatorial Manufactory, Inc.
Cynthia Moises
Work Requested: (by: Cynthia Moises)
Troubleshoot ACPACC Workstation. NOTE: Workstation CD Drive plastic casing was damaged when system was dropped off.
01/31/2022
04:16 pm
Kevin Hsueh
030400 With Customer Signature
W39111
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Troubleshoot GMP Server
01/31/2022
08:00 am
Kevin Hsueh
030397 With Customer Signature
W39110
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Angel came by to drop-off the laptop from work order W391109
02/01/2022
08:30 am
Kevin Hsueh
030398 With Customer Signature
W39109
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Troubleshoot Alma's Laptop
01/28/2022
02:00 pm
Kevin Hsueh
030393 With Customer Signature
W39107
Onsite HSE Pacific
Mary P. Rhodes
Work Requested: (by: Mary P. Rhodes)
Troubleshoot various issues
01/28/2022
10:30 am
Kevin Hsueh
030391 With Customer Signature
W39106
Onsite Guam Hotel & Restaurant Association
Mary Rhodes
Work Requested: (by: Mary Rhodes)
Troubleshoot various issues.
01/28/2022
09:30 am
Kevin Hsueh
030390 With Customer Signature
W39105
Service Contract
Remote
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Troubleshoot Alma's RDP issues. Create new email account.
01/27/2022
01:30 pm
Kevin Hsueh
030392 No Signature: Remote Support
W39104
Service Contract
Remote
Marianas Gas Corporation
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Video conference with GTA
01/26/2022
03:00 pm
Chu Hsieh
030387 No Signature: remote
W39103
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Microsoft Teams Meeting with GTA and Ajay
01/26/2022
03:00 pm
Kevin Hsueh
030386 No Signature: Remote Support