[][
# Customer
Work Requested
Scheduled Date/Time Technician Invoice # Customer Signature Payment Received
W39104
Service Contract
Remote
Marianas Gas Corporation
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Video conference with GTA
01/26/2022
03:00 pm
Chu Hsieh
030387 No Signature: remote
W39103
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Microsoft Teams Meeting with GTA and Ajay
01/26/2022
03:00 pm
Kevin Hsueh
030386 No Signature: Remote Support
W39096
Inhouse Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install SSD
01/24/2022
01:37 pm
Charles Rafanan
030384 With Customer Signature
W39095
Service Contract
Remote
JMC Equipment Rental
Juls Manibusan
Work Requested: (by: Juls Manibusan)
Troubleshoot Juls' QuickBooks
01/24/2022
11:15 am
Kevin Hsueh
030369 No Signature: Remote Support
W39094
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Setup new user profile for Teddy Garcia
01/27/2022
11:00 am
Kevin Hsueh
030388 With Customer Signature
W39088
Inhouse Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Per Glenda, upgrade workstation to Windows 10.
01/21/2022
11:00 am
Charles Rafanan
030385 No Signature: Remote Support
W39087
Inhouse Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Clone HDD to new SSD. Install SSD on HP Workstation.
01/21/2022
10:01 am
Charles Rafanan
030367 With Customer Signature
W39086
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jay Garrido)
Troubleshoot Anthony Quinata MS Office 365 issues
01/21/2022
08:30 am
Kevin Hsueh
030366 No Signature: Remote Support
W39085
Onsite Royal Orchid Guam
Justin Samonte
Work Requested: (by: Justin Samonte)
Troubleshoot various issues
01/20/2022
03:00 pm
Kevin Hsueh
030365 With Customer Signature
W39084
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Setup new Lenovo Laptops
01/20/2022
09:30 am
Kevin Hsueh
030364 With Customer Signature
W39082
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Check QuickBooks. Dave reported Mark is unable to switch to multi user mode
01/19/2022
12:30 pm
Kevin Hsueh
030362 No Signature: Remote Support
W39081
Inhouse Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Recover Data from Hard drive of defective workstation
01/19/2022
04:00 pm
Charles Rafanan
030363 No Signature: Remote Support
W39080
Onsite Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Troubleshoot Various Issues
01/19/2022
02:00 pm
Kevin Hsueh
030361 With Customer Signature
W39079
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Check CYMA Server. Unable to access.
01/19/2022
12:00 pm
Kevin Hsueh
030360 With Customer Signature
W39077
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup new IP Phones.
01/18/2022
02:30 pm
Kevin Hsueh
030357 With Customer Signature
W39075
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Unable to access Exchange server
01/17/2022
09:30 am
Chu Hsieh
030355 No Signature: remote
W39074
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup profile and workstation for new employee
01/17/2022
09:30 am
Kevin Hsueh
030354 With Customer Signature
W39073
Inhouse Our Lady of Peace
Rose Tobes
Work Requested: (by: Rose Tobes)
Thermal scanning inverted camera
01/14/2022
04:34 pm
Deo Angelo Lim
030356 With Customer Signature
W39071
Onsite Department of Land Management
Virginia Flores
Work Requested: (by: Virginia Flores)
Troubleshoot various 3CX issues
01/14/2022
09:30 am
Kevin Hsueh
030350 With Customer Signature
W39070
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10
01/13/2022
03:35 pm
Charles Rafanan
030353 With Customer Signature
W39064
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot QuickBooks Issue. Update 3CX Phone System.
01/12/2022
09:00 am
Kevin Hsueh
030347 With Customer Signature
W39053
Onsite Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Rose Aquino)
Upgrade 3CX to version 18
01/06/2022
09:00 am
Kevin Hsueh
030343 With Customer Signature
W39046
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot various issues
01/05/2022
09:30 am
Kevin Hsueh
030342 With Customer Signature
W39042
Onsite Domino's Pizza of Guam
Alvin Nacu
Work Requested: (by: Alvin Nacu)
Troubleshoot Domino's NCS IP Phone issues.
01/04/2022
10:30 am
Kevin Hsueh
030341 With Customer Signature
W39038
Remote Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Lisa reported no incoming or outgoing emails
01/03/2022
09:00 am
Chu Hsieh
030337 No Signature: remote
W39036
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Reset Gail's login credentials for CYMA. Take backup of CYMA4 folder for CYMA Guam and Saipan servers.
12/30/2021
10:30 am
Kevin Hsueh
030336 No Signature: Remote Support
W39035
Onsite J&B Modern Tech
Gene Bangayan
Work Requested: (by: Gene Bangayan )
Terminate and certify network line.
12/30/2021
09:00 am
Kevin Hsueh
030335 With Customer Signature
W39034
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Piti office internet slowness
12/29/2021
02:00 pm
Kevin Hsueh
030334 With Customer Signature
W39033
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Take manual backup of CYMA Guam and CYMA Saipan databases. Check MyHosting (ambyth.guam.net) subscription.
12/29/2021
08:30 am
Kevin Hsueh
030333 No Signature: Remote Support
W39031
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Add Anthony Barcinas to ops@ambyth.com distribution group. Troubleshoot Jason Manahan's Outlook Client issues.
12/28/2021
03:30 pm
Kevin Hsueh
030330 No Signature: Remote Support
W39029
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Gather network info requested by GTA
12/28/2021
11:00 am
Chu Hsieh
030328 No Signature: remote
W39028
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Deliver and setup 2 Access Points
12/28/2021
10:30 am
Kevin Hsueh
030329 No Signature: Remote Support
W39026
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Troubleshoot Xerox Scanning Issues
12/27/2021
01:30 pm
Kevin Hsueh
030327 With Customer Signature
W39025
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Jamis Server
12/27/2021
10:30 am
Kevin Hsueh
030326 With Customer Signature
W39022
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Justin's Macbook
12/27/2021
09:00 am
Kevin Hsueh
030325 With Customer Signature
W39017
Service Contract
Remote
Guam Shipyard
Glenda
Work Requested: (by: Glenda )
Troubleshoot Glenda's workstation
12/22/2021
08:15 am
Kevin Hsueh
030307 No Signature: Remote Support
W39016
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup backup for HarmonFS server. Troubleshoot various email issues.
12/21/2021
01:30 pm
Kevin Hsueh
030303 With Customer Signature
W39012
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup Windows Server Backup for CYMA and HarmonFS servers. Troubleshoot Leiana's laptop.
12/20/2021
01:30 pm
Kevin Hsueh
030302 With Customer Signature
W39006
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Check Ambyth Server Network Share Drives. Check Chris Perez’s workstation. Check Liz’s MS Office.
12/17/2021
09:30 am
Kevin Hsueh
030301 With Customer Signature
W39005
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Glenda's access. Discuss GTA PRI Phone Number Spreadsheet.
12/16/2021
04:00 pm
Kevin Hsueh
030300 No Signature: Remote Support
W39000
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Guz from AK request to confirm draft drawing of server and network devices created by Inchscape.
12/16/2021
10:30 am
Chu Hsieh
030298 No Signature: remote
W38999
Onsite Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Rose Aquino)
Configure new cordless IP Phone and Base.
12/15/2021
01:30 pm
Kevin Hsueh
030297 With Customer Signature
W38995
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Provision IP Phone for Darren
12/14/2021
10:00 am
Kevin Hsueh
030292 No Signature: Remote Support
W38993
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Email issue to black construction. Troubleshoot ambythjobs@ambyth.com emails.
12/14/2021
11:00 am
Kevin Hsueh
030286 No Signature: Remote Support
W38991
Service Contract
Remote
Guam Shipyard
Glenda
Work Requested: (by: Glenda )
Glenda reported she cannot access emails or share drives in Agat.
12/14/2021
10:00 am
Kevin Hsueh
030287 No Signature: Remote Support
W38990
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Install Office 365 on Darren PC. Check Label printer at parts.
12/14/2021
09:00 am

030285 With Customer Signature
W38989
Onsite Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Guy's HP Printer
12/14/2021
09:00 am
Kevin Hsueh
030289 With Customer Signature
W38987
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Troubleshoot qty. 3 laptops
12/14/2021
09:00 am
Charles Rafanan
030295 With Customer Signature
W38986
Inhouse MidPac Far East
Melissa Perez-Martinez
Work Requested: (by: Melissa Perez-Martinez)
Inhouse test as thermal scanner app is crashing. Requested by: Melissa (Midpac Far East)
12/13/2021
02:23 pm
Deo Angelo Lim
030290 With Customer Signature
W38985
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup Anthony's profile on workstation.
12/13/2021
02:30 pm
Kevin Hsueh
030291 With Customer Signature
W38984
Inhouse Edwin Supit
Edwin Supit
Work Requested: (by: Edwin Supit)
Computer is frozen and hardware error customer dropped off Caraele Portable SSD
12/14/2021
02:00 pm
Charles Rafanan
030296 No Signature: Remote Support
W38983
Onsite MidPac Far East
Melissa Perez-Martinez
Work Requested: (by: Melissa Perez-Martinez)
Check Thermal Scanner issues
12/13/2021
01:30 pm
Kevin Hsueh
030290 With Customer Signature
W38982
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Setup new profile and email for new employee
12/13/2021
09:30 am
Kevin Hsueh
030284 With Customer Signature
W38980
Inhouse Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Replace hard drive on desktop computer
12/10/2021
03:00 pm
Charles Rafanan
030283 With Customer Signature
W38979
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
export Allan's Morricoequipment.com email and import to new mailbox allan@mataistreet.com.
12/07/2021
04:00 pm
Chu Hsieh
030281 No Signature: remote
W38972
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Joephet's timeslips access
12/09/2021
01:30 pm
Kevin Hsueh
030279 With Customer Signature
W38971
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Pick up Bella's workstation. Bring back to DSI to install new SSD.
12/09/2021
10:30 am
Charles Rafanan
030280 With Customer Signature
W38958
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
Export Allan's Exchange Email and setup exchange to forward incoming emails to new email address
12/04/2021
09:00 am
Chu Hsieh
030272 No Signature: remote
W38957
Inhouse Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install SSD to desktop
12/03/2021
03:54 pm
Kevin Hsueh
030271 With Customer Signature
W38955
Inhouse Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Run hardware test on Lenovo P410
12/03/2021
09:00 am
Charles Rafanan
030270 No Signature: Remote Support
W38954
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup emails in outlook. Setup Zachary Ilek MS Office 365 and email account.
12/02/2021
04:30 pm
Kevin Hsueh
030277 No Signature: Remote Support
W38942
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Project Morrico IT Kick Off with AK
11/30/2021
03:00 pm
Chu Hsieh
030263 No Signature: remote
W38941
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
Setup Allan new Exchange account and DNS services
11/30/2021
01:00 pm
Chu Hsieh
030262 No Signature: remote
W38938
Onsite KHLG Associates
Vicente Ada
Work Requested: (by: Vicente Ada)
Troubleshoot Promethean Board.
12/01/2021
10:00 am
Jason Soliva
030323 With Customer Signature
W38937
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot various issues.
11/30/2021
03:30 pm
Kevin Hsueh
030261 No Signature: Remote Support
W38936
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot GSY Agat Canon Scan to Email issue.
11/30/2021
02:00 pm
Kevin Hsueh
030260 With Customer Signature
W38935
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup Hosted Exchange Email accounts on users Outlook clients
11/30/2021
09:00 am
Kevin Hsueh
030259 No Signature: Remote Support
W38934
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Servers. Unable to access remotely.
11/29/2021
03:30 pm
Kevin Hsueh
030256 With Customer Signature
W38933
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
Work on creating new internet domain
11/29/2021
10:00 am
Chu Hsieh
030254 No Signature: remote
W38932
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Setup 2 new workstations
11/29/2021
09:00 am
Kevin Hsueh
030253 With Customer Signature
W38931
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Check JMCAPPSRV Backup and QuickBooks
11/24/2021
03:00 pm
Kevin Hsueh
030252 No Signature: Remote Support
W38929
Service Contract
Onsite
Marianas Gas Corporation
Ma. Rodelia Estampador
Work Requested: (by: Ma. Rodelia Estampador )
Upgrade Denali on Server and workstations
11/23/2021
02:00 pm
Kevin Hsueh
030235 With Customer Signature
W38927
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Setup 2 new workstations
11/23/2021
09:00 am
Charles Rafanan
030255 No Signature: Remote Support
W38926
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Configure laptops Requesting for the following services to be done on tech laptops: T0489: take the keyboard from damaged laptop (Brandon) and install on this laptop. T0507: setup laptop for this tech number T0514: reinstall and setup EBS
11/22/2021
01:30 pm
Charles Rafanan
030232 With Customer Signature
W38925
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup QuickBooks 22 on APPSRV.
11/22/2021
02:00 pm
Kevin Hsueh
030234 With Customer Signature
W38924
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Work with Jacob on OMNIX invoicing system.
11/22/2021
09:00 am
Kevin Hsueh
030233 With Customer Signature
W38922
Onsite Domino's Pizza of Guam
Vanessa
Work Requested: (by: Vanessa )
Troubleshoot NCS location IP Phones. GTA replaced modem and all phones are down.
11/19/2021
09:45 am
Kevin Hsueh
030230 With Customer Signature
W38920
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Upgrade Debtmaster on server and workstations
11/19/2021
09:00 am
Kevin Hsueh
030229 With Customer Signature
W38919
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Configure HyperV VM network settings. Troubleshoot GSCDC time settings.
11/18/2021
03:00 pm
Kevin Hsueh
030227 No Signature: Remote Support
W38917
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Check Jamis server as it shuts down randomly. One of PC does not have network connection. Scan to email from copier has issues.
11/18/2021
02:00 pm

030225 With Customer Signature
W38914
Service Contract
Remote
JMC Equipment Rental
Greg Graham
Work Requested: (by: Greg Graham)
Troubleshoot Exchange Email. Troubleshoot Greg's MS Office 365
11/17/2021
11:00 am
Kevin Hsueh
030224 No Signature: Remote Support
W38913
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Replace batteries on a few UPS
11/17/2021
05:00 pm
Chu Hsieh
030221 With Customer Signature
W38912
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup new Hosted Exchange email accounts on users' mobile phones.
11/17/2021
09:00 am
Kevin Hsueh
030223 No Signature: Remote Support
W38911
Service Contract
Remote
JMC Equipment Rental
Greg Graham
Work Requested: (by: Greg Graham)
Troubleshoot Email Issue
11/16/2021
03:30 pm
Kevin Hsueh
030220 No Signature: Remote Support
W38909
Onsite Nicdao Chiropractic & Wellness
Eli Poasa
Work Requested: (by: Eli Poasa)
Some of PC unable to to connect to SQL database
11/16/2021
02:30 pm
Chu Hsieh
030219 With Customer Signature
W38906
Service Contract
Onsite
Guam Shipyard
Matthews Pothen
Work Requested: (by: Matthews Pothen)
Troubleshoot Canon printer with IBSS tech
11/16/2021
10:00 am
Kevin Hsueh
030218 With Customer Signature
W38905
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Hosted Exchange Email Migration.
11/16/2021
04:00 pm
Kevin Hsueh
030222 No Signature: Remote Support
W38904
Service Contract
Remote
Guam Shipyard
Matthews Pothen
Work Requested: (by: Matthews Pothen)
Check Agat office Canon printer scanning issues.
11/15/2021
03:30 pm
Kevin Hsueh
030217 No Signature: Remote Support
W38900
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Work with Ninth Design to configure MX and DNS record changes. Setup new Hosted Exchange Email Profile on users' outlook client.
11/15/2021
01:30 pm
Kevin Hsueh
030216 With Customer Signature
W38898
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot 3CX and Exchange
11/12/2021
02:30 pm
Kevin Hsueh
030215 No Signature: Remote Support
W38887
Onsite Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Troubleshoot profile issues. Update QuickBooks on Front Desk workstation.
11/09/2021
01:30 pm
Kevin Hsueh
030208 With Customer Signature
W38886
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Hosted Exchange Email migration preparation.
11/09/2021
09:30 am
Kevin Hsueh
030209 With Customer Signature
W38880
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Hosted Exchange Email Deployment: Begin archive of old emails on all user's outlook clients.
11/08/2021
10:00 am
Kevin Hsueh
030204 With Customer Signature
W38878
Onsite Harvest Christian Academy
Bryce Collier
Work Requested: (by: Bryce Collier)
Troubleshoot 3CX. Choppy Calls.
11/05/2021
09:00 am
Kevin Hsueh
030203 With Customer Signature
W38876
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot Terry's workstation
11/04/2021
09:00 am
Kevin Hsueh
030202 With Customer Signature
W38867
Ref/PO#851817
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 851817
11/02/2021
09:00 am
Kevin Hsueh
030200 No Signature: Level 10 Service
W38866
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Pick up Lenovo Server to prep at DSI.
11/02/2021
11:04 am
Kevin Hsueh
030226 With Customer Signature
W38861
Onsite Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
Setup workstation for Sean
10/29/2021
01:30 pm
Kevin Hsueh
030199 With Customer Signature
W38860
Service Contract
Onsite
Marianas Gas Corporation
Del Estampador
Work Requested: (by: Del Estampador)
Upgrade Denali on server and workstations.
10/29/2021
09:30 am
Kevin Hsueh
030198 With Customer Signature
W38857
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Piti Office network
10/26/2021
03:00 pm
Kevin Hsueh
030194 With Customer Signature
W38855
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup Sage Security Shield. Troubleshoot Peachtree Fixed Assets.
10/26/2021
09:00 am
Kevin Hsueh
030193 With Customer Signature
W38854
Service Contract
Inhouse
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Install new SonicWALL TZ370
10/26/2021
03:30 pm
Kevin Hsueh
030192 With Customer Signature
W38853
Service Contract
Remote
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Renew and rekey SSL certrificate for remote.morricoequipment.com
10/25/2021
12:00 pm
Chu Hsieh
030187 No Signature: remote
W38852
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Configure Exchange Email Forwarding
10/25/2021
11:00 am
Kevin Hsueh
030186 No Signature: Remote Support
W38851
Service Contract
Inhouse
Morrico Equipment
Michelle Taisague
Work Requested: (by: Michelle Taisague)
Customer spoke with Kevin, before drop-off
10/27/2021
09:30 am
Kevin Hsueh
030191 With Customer Signature
W38850
Onsite Unitek Environmental
LeRoy Moore
Work Requested: (by: LeRoy Moore)
Update WAN Static IP with new IP from IT&E.
10/22/2021
11:00 am
Kevin Hsueh
030169 With Customer Signature
W38848
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup several staffs' email accounts on their new mobile phones.
10/21/2021
03:00 pm
Kevin Hsueh
030167 With Customer Signature
W38845
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Download and install Foresight Intelligence Update.
10/21/2021
08:30 am
Kevin Hsueh
030166 No Signature: Remote Support
W38843
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Lenovo Desktop
10/20/2021
02:00 pm
Kevin Hsueh
030288 No Signature: Remote Support
W38842
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot Jay's workstation printing issues.
10/20/2021
10:00 am
Kevin Hsueh
030160 With Customer Signature
W38841
Onsite Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Reinstall Windows 10 Pro on Dell Latitude Laptop.
10/22/2021
09:00 am
Kevin Hsueh
030165 With Customer Signature
W38840
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup Duo Security and email account on Joy's new mobile phone. Troubleshoot scanning issues.
10/19/2021
03:00 pm
Kevin Hsueh
030159 With Customer Signature
W38839
Ref/PO#T20210914.0004
Onsite Work Market
Work Market
Work Requested: (by: Work Market)
Work Market Service T20210914.0004 to decommission equipment at Guam National Guard.
10/19/2021
09:00 am
Kevin Hsueh
030158 No Signature: Work Market Service
W38837
Service Contract
Onsite
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Setup new Xerox printer in Rental Office. Install Allison software on tech laptop.
10/18/2021
09:00 am
Kevin Hsueh
030155 With Customer Signature
W38836
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Troubleshoot Nel's Printing Issue
10/15/2021
11:00 am
Kevin Hsueh
030152 With Customer Signature
W38833
Onsite Title Guaranty of Guam
Shin Taira
Work Requested: (by: Shin Taira)
Troubleshoot 3 IP Phone registration issues.
10/15/2021
02:00 pm
Kevin Hsueh
030153 With Customer Signature
W38824
Onsite Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
Setup new workstation for Sean
10/08/2021
09:00 am
Kevin Hsueh
030147 With Customer Signature
W38823
Service Contract
Remote
KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
3CX Configurations
10/07/2021
04:00 pm
Kevin Hsueh
030168 No Signature: Remote Support
W38816
Onsite Onward Mangilao Guam, Inc.
Rose Aquino
Work Requested: (by: Jetan Sahni)
Troubleshoot W52 Base (IP: 10.0.0.103). Locate W52 Base that Extension 136 is registered to.
10/06/2021
09:30 am
Kevin Hsueh
030144 With Customer Signature
W38813
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Upgrade frontdesk pc with parts form Kaylen old pc.
10/04/2021
04:00 pm
Chu Hsieh
030143 With Customer Signature
W38810
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Replace kcruz system
10/01/2021
11:00 am
Chu Hsieh
030136 With Customer Signature
W38808
Inhouse Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
Install SSD for Anna's workstation. Setup 2 new Lenovo Laptops.
10/01/2021
02:00 pm
Kevin Hsueh
030142 With Customer Signature
W38805
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Check network at front desk and Ross PDF issues.
09/30/2021
10:30 am
Chu Hsieh
030140 With Customer Signature
W38803
Onsite Department of Land Management
Virginia Flores
Work Requested: (by: Virginia Flores)
Troubleshoot Various IP Phone Issues
09/30/2021
03:30 pm
Kevin Hsueh
030126 With Customer Signature
W38802
Remote Onward Mangilao Guam, Inc.
Jetan Sahni
Work Requested: (by: Jetan Sahni)
Update 3CX Phone System Configuration
09/29/2021
09:30 am
Kevin Hsueh
030138 No Signature: Remote Support
W38799
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot various issues
09/27/2021
01:30 pm
Kevin Hsueh
030120 With Customer Signature
W38797
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Alan Pasion's laptop
09/24/2021
01:50 pm
Kevin Hsueh
030113 No Signature: Remote Support
W38796
Service Contract
Remote
KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
3CX Phone System configurations
09/22/2021
04:00 pm
Kevin Hsueh
030112 No Signature: Remote Support
W38795
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Dell Optiplex 3020
09/24/2021
08:30 am
Kevin Hsueh
030112 No Signature: Remote Support
W38794
Inhouse Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
Setup 2 Lenovo Workstation
09/23/2021
02:00 pm
Kevin Hsueh
030137 With Customer Signature
W38792
Onsite Unitek Environmental
Anna Clark
Work Requested: (by: Anna Clark)
setup 2 workstations. Troubleshoot various issues.
09/23/2021
08:30 am
Kevin Hsueh
030095 With Customer Signature
W38791
Service Contract
Inhouse
Marianas Gas Corporation
Del Estampador
Work Requested: (by: Del Estampador)
Spoke with Kevin need asap
09/23/2021
01:30 pm
Kevin Hsueh
030096 With Customer Signature
W38789
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup laptop for Cedric
09/22/2021
09:30 am
Kevin Hsueh
030089 With Customer Signature
W38788
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
2 employee reporting issues with Outlook
09/22/2021
09:30 am
Chu Hsieh
030093 With Customer Signature
W38787
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot xray sensor issue in OP C
09/22/2021
08:30 am
Kevin Hsueh
030092 With Customer Signature
W38786
Inhouse Island Equipment Company
Aris Capiral
Work Requested: (by: Aris Aris Capiral)
Spoke with Kevin beforehand
09/21/2021
02:13 pm
Kevin Hsueh
030091 With Customer Signature
W38785
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot JCabingas Duo Security
09/21/2021
01:00 pm
Kevin Hsueh
030087 No Signature: Remote Support
W38784
Service Contract
Remote
Marianas Gas Corporation
Ma. Rodelia Estampador
Work Requested: (by: Ma. Rodelia Estampador )
Grant IECOHarmon and Agat (store) access to T: drive.
09/21/2021
10:30 am
Kevin Hsueh
030086 No Signature: Remote Support
W38783
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Renew SSL Certificate. Install new SSL Certificate.
09/21/2021
10:30 am
Kevin Hsueh
030085 With Customer Signature
W38781
Service Contract
Remote
Marianas Gas Corporation
Ma. Rodelia Estampador
Work Requested: (by: Ma. Rodelia Estampador )
Create new account for Roberto Tamondong.
09/20/2021
08:30 am
Kevin Hsueh
030084 No Signature: Remote Support
W38778
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Create new profile for Joshua Ungacta.
09/20/2021
08:30 am
Kevin Hsueh
030083 No Signature: Remote Support
W38777
Remote Unitek Environmental
Jeanette Meno
Work Requested: (by: Jeanette Meno)
Create CUI-System Security Plan for Unitek
09/17/2021
03:00 pm
Kevin Hsueh
030231 No Signature: Remote Support
W38775
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Deliver and setup network switch. Troubleshoot Duo Security.
09/17/2021
08:30 am
Kevin Hsueh
030080 With Customer Signature
W38774
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Troubleshoot Workstation.
09/16/2021
02:00 pm
Kevin Hsueh
030079 With Customer Signature
W38773
Inhouse Guam Power Authority
Richard Masnayon
Work Requested: (by: Richard Masnayon)
Reservoir is leaking
09/16/2021
11:39 am
Kevin Hsueh
030081 With Customer Signature
W38771
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Reterminate network line in Mr. Pothen's Agat Office.
09/16/2021
10:30 am
Kevin Hsueh
030076 No Signature: no data service while onsite
W38767
Onsite Robert J. Yang D.M.D., P.C.
Christopher Abulencia
Work Requested: (by: Christopher Abulencia)
Install the cloned 8TB HDD on SiRONA server
12/31/1899
12:00 am
Chu Hsieh
030072 With Customer Signature
W38765
After Hours
Onsite
Robert J. Yang D.M.D., P.C.
Christopher Abulencia
Work Requested: (by: Christopher Abulencia)
Per request by Christopher continuing with afterhour service
09/13/2021
05:30 pm
Chu Hsieh
030072 With Customer Signature
W38764
Inhouse Unitek Environmental
Princes Ayuyu
Work Requested: (by: Princes Ayuyu)
Contact Princes Ayuyu at 565-3151 for details on troubleshooting computer
09/13/2021
04:26 pm
Kevin Hsueh
030073 With Customer Signature
W38762
Onsite Robert J. Yang D.M.D., P.C.
Angelica Baldeo
Work Requested: (by: Angelica Baldeo)
Unable to access EZDental Program.
09/13/2021
01:30 pm
Chu Hsieh
030072 With Customer Signature
W38761
Inhouse Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Running slow, lagging
09/13/2021
10:00 am
Kevin Hsueh
030071 With Customer Signature
W38759
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Update EST Software
09/13/2021
08:52 am
Kevin Hsueh
030070 With Customer Signature
W38757
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot various issues.
09/15/2021
01:30 pm
Kevin Hsueh
030075 With Customer Signature
W38756
Ref/PO#848000
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 848000 at Ross GPO to install Verifone Debit Pad.
09/15/2021
09:00 am
Kevin Hsueh
030069 No Signature: Level 10 Service
W38754
Service Contract
Remote
KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
3CX Phone System Configuration
09/09/2021
04:00 pm
Kevin Hsueh
030112 No Signature: Remote Support
W38753
Inhouse Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Upgrade Panasonic Toughbook to Windows 10
09/09/2021
11:00 am
Kevin Hsueh
030064 With Customer Signature
W38750
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup Cedric's laptop and Rick's workstation
09/09/2021
02:00 pm
Kevin Hsueh
029999 With Customer Signature
W38749
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot Outlook and printer issues on Jay's laptop
09/09/2021
08:30 am
Kevin Hsueh
030061 With Customer Signature
W38748
Onsite Ace Auto Glass, Inc. (Guam)
Becky Quintanilla
Work Requested: (by: Becky Quintanilla)
Setup new WiFi Router.
09/08/2021
01:30 pm
Kevin Hsueh
030094 With Customer Signature
W38744
Inhouse Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Install AutoCad into computer (software provided in USB) and microsoft project software. As per POC, computer will be installed at Agat location upon completion.
09/07/2021
12:14 pm
Kevin Hsueh
030028 No Signature: No data service while at GSY Agat
W38743
Inhouse Guam Power Authority
Richard Masnayon
Work Requested: (by: Richard Masnayon)
Spray dispenser leaking when used
09/07/2021
04:00 pm
Kevin Hsueh
030060 With Customer Signature
W38735
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Bella's workstation. No boot.
08/31/2021
02:30 pm
Kevin Hsueh
030059 With Customer Signature
W38734
Inhouse Marianas Gas Corporation
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot laptop. Laptop is not functioning after liquid was spilled on laptop.
08/31/2021
01:52 pm
Kevin Hsueh
030058 With Customer Signature
W38732
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Create new user profile.
08/31/2021
10:30 am
Kevin Hsueh
030057 No Signature: Remote Support
W38730
Service Contract
Onsite
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Troubleshoot Outlook search issues.
08/31/2021
02:00 pm
Kevin Hsueh
030056 With Customer Signature
W38726
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Cynthia's Peachtree access.
08/30/2021
03:30 pm
Kevin Hsueh
030048 With Customer Signature
W38725
Onsite Domino's Pizza of Guam
Vanessa
Work Requested: (by: Vanessa )
Domino's Dededo Location: Troubleshoot IP Phones.
08/30/2021
01:30 pm
Kevin Hsueh
030047 With Customer Signature
W38724
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Download and install CYMA update on server and workstations.
08/30/2021
09:30 am
Kevin Hsueh
030050 With Customer Signature
W38723
Inhouse Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Set up computers
08/27/2021
03:00 pm
Kevin Hsueh
030055 No Signature: Remote Support
W38722
Service Contract
Remote
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Troubleshoot DPA5 driver on OE 3 Laptop
08/27/2021
10:00 am
Kevin Hsueh
030041 No Signature: Remote Support
W38721
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Configure Exchange mailbox full access.
08/27/2021
08:30 am
Kevin Hsueh
030042 With Customer Signature
W38720
Service Contract
Remote
Marianas Gas Corporation
Selina Ashland
Work Requested: (by: Selina Ashland)
Unblock safetyvideos.com
08/26/2021
11:00 am
Kevin Hsueh
030040 No Signature: Remote Support
W38719
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Troubleshoot Tammy's HP Printer Issues
08/26/2021
10:00 am
Kevin Hsueh
030038 No Signature: Remote Support
W38716
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Setup sonicwall hosted email security
08/25/2021
09:30 am
Chu Hsieh
030036 No Signature: Remote
W38715
Onsite Tropical Pool Service
Dawna Thompson
Work Requested: (by: Dawna Thompson )
troubleshoot QuickBooks
08/25/2021
10:00 am
Kevin Hsueh
030035 With Customer Signature
W38714
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot AutoSoft.
08/25/2021
08:30 am
Kevin Hsueh
030034 With Customer Signature
W38709
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
issues connecting to Microsoft TEAMS
08/23/2021
09:30 am
Chu Hsieh
030013 No Signature: remote
W38707
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot Workstation.
08/20/2021
02:00 pm
Kevin Hsueh
030014 With Customer Signature
W38704
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle unable to delete or receive emails on Outlook
08/19/2021
02:20 pm
Chu Hsieh
030006 No Signature: remote support
W38702
Remote Unitek Environmental
Savanna Frias
Work Requested: (by: Savanna Frias)
Setup Nicole Sablan's Profile
08/19/2021
08:30 am
Kevin Hsueh
030005 No Signature: Remote Support
W38699
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Set up computers
08/24/2021
03:30 pm
Kevin Hsueh
030037 With Customer Signature
W38696
Ref/PO#P216A00517
Onsite Department of Land Management
Virginia Flores
Work Requested: (by: Virginia Flores)
Troubleshoot various 3CX Phone System issues.
08/17/2021
10:00 am
Kevin Hsueh
030002 With Customer Signature
W38695
Onsite Park Place Technologies
Jonathan Tan
Work Requested: (by: Jonathan Tan)
Deliver SD Card to GHD (Mark Pachkoski)
08/17/2021
09:00 am
Kevin Hsueh
030001 With Customer Signature
W38693
Onsite Prestige Automobiles
Jonathan Shen
Work Requested: (by: Jonathan Shen)
Troubleshoot Various Issues.
08/16/2021
02:00 pm
Kevin Hsueh
030000 With Customer Signature
W38689
Service Contract
Inhouse
KHLG Associates
Kent Hsieh
Work Requested: (by: Kent Hsieh)
Setup 3CX Phone System
08/12/2021
02:00 pm
Kevin Hsueh
030043 No Signature: Remote Support
W38683
Inhouse Unitek Environmental
Jeanette Meno
Work Requested: (by: Jeanette Meno)
Scan laptop and hard drive for viruses.
08/11/2021
01:30 pm
Kevin Hsueh
029995 With Customer Signature
W38680
Onsite St. Lucy's Eye Clinic
Teressa
Work Requested: (by: Teressa )
Troubleshoot various issues.
08/10/2021
02:00 pm
Kevin Hsueh
029992 With Customer Signature
W38677
Service Contract
Onsite
Marianas Gas Corporation
Selina Ashland
Work Requested: (by: Selina Ashland)
Site Visit for MGC Agat Plant fiber run.
08/06/2021
03:00 pm
Kevin Hsueh
029991 No Signature: Unable to access WebApp while onsite.
W38666
Ref/PO#843090
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 843090 at Ross GPO
08/03/2021
09:00 am
Kevin Hsueh
029887 No Signature: Level 10 Service
W38665
Ref/PO#843189
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service# 843189 at Ross GPO
08/03/2021
09:00 am
Kevin Hsueh
029986 No Signature: Level 10 Service
W38659
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Mark's VPN issues.
07/29/2021
02:00 pm
Kevin Hsueh
029980 With Customer Signature
W38657
Inhouse Guam Power Authority
Kenneth Gutierrez
Work Requested: (by: Kenneth Gutierrez)
Updating thermal Scanner
07/28/2021
01:46 pm
Melissa Dimla
029979 With Customer Signature
W38648
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Rene reported Mitch PC's Office365 subscription expired.
07/27/2021
10:00 am
Chu Hsieh
029974 No Signature: REMOTE SUPPORT
W38647
Ref/PO#842780
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service 842780 at Ross# 497
07/27/2021
09:30 am
Kevin Hsueh
029973 No Signature: Level 10 Service
W38639
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Pickup Elmer's workstation to install SSD.
07/26/2021
09:00 am
Kevin Hsueh
029972 With Customer Signature
W38638
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Troubleshoot Various Issues.
07/23/2021
10:00 am
Kevin Hsueh
029970 With Customer Signature
W38636
Onsite Domino's Pizza of Guam
Mai
Work Requested: (by: Mai )
Domino's Mangilao phones down after power outage.
07/22/2021
03:00 pm
Kevin Hsueh
029969 With Customer Signature
W38635
Service Contract
Onsite
KHLG Associates
Melva Limo
Work Requested: (by: Melva Limo)
Troubleshoot Mel's IP Phone.
07/22/2021
09:30 am
Kevin Hsueh
029964 With Customer Signature
W38634
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup SonicWALL TZ370.
07/20/2021
04:00 pm
Kevin Hsueh
029968 With Customer Signature
W38633
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Troubleshoot Receptionist Workstation
07/20/2021
03:30 pm
Kevin Hsueh
029967 With Customer Signature
W38631
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Pick up Workstation. Clone HDD to SSD.
07/20/2021
11:00 am
Kevin Hsueh
029966 No Signature: Remote Support
W38629
Onsite Kloppenburg
Cil Cascasan
Work Requested: (by: Cil Cascasan)
Troubleshoot 3CX Issues.
07/20/2021
10:00 am
Kevin Hsueh
029965 With Customer Signature
W38627
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Configure SonicWALL TZ470. Deliver and setup onsite this afternoon.
07/19/2021
11:00 am
Kevin Hsueh
029950 With Customer Signature
W38626
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot GTA PRI with GTA.
07/19/2021
08:30 am
Kevin Hsueh
029949 With Customer Signature
W38624
Service Contract
Onsite
Marianas Gas Corporation
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup workstations in Agat
07/16/2021
09:00 am
Kevin Hsueh
029947 With Customer Signature
W38622
Onsite Guam Orthopedic Associates
Esther Marquez
Work Requested: (by: Esther )
Setup Olympus DS-9000. guamortho@gmail.com
07/15/2021
09:00 am
Kevin Hsueh
029945 With Customer Signature
W38621
Service Contract
Remote
Marianas Gas Corporation
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Activate MS Office 365 license. Install on 4 Lenovo Workstations.
07/14/2021
02:30 pm
Kevin Hsueh
029943 No Signature: Remote Support
W38619
Ref/PO#PO 16861-OS
Onsite Port Authority of Guam
Melissa Aguero
Work Requested: (by: Melissa Aguero)
Troubleshoot Konica Minolta 1690MF Printer
07/14/2021
09:30 am
Kevin Hsueh
029939 With Customer Signature
W38617
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Troubleshoot laptop
07/13/2021
02:49 pm
Kevin Hsueh
029938 With Customer Signature
W38615
Onsite Domino's Pizza of Guam
Mai
Work Requested: (by: Mai )
Troubleshoot Domino's Mangilao IP Phones.
07/13/2021
10:00 am
Kevin Hsueh
029944 With Customer Signature
W38608
Onsite Daniel Roland
Daniel Roland
Work Requested: (by: Daniel Roland)
Setup Aqualink and check Daniel's laptop
07/08/2021
01:15 pm
Chu Hsieh
029933 With Customer Signature
W38603
Inhouse Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Setup laptop
07/08/2021
02:30 pm
Kevin Hsueh
029936 With Customer Signature
W38600
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Troubleshoot Rene's MS Office.
07/07/2021
11:00 am
Kevin Hsueh
029929 No Signature: Remote Support
W38599
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Michelle Taisague)
Set-up laptop for new tech
07/08/2021
10:30 am
Kevin Hsueh
029935 With Customer Signature
W38595
Onsite Unitek Environmental
Linda Meno
Work Requested: (by: Linda Meno)
Troubleshoot Linda's email issue.
07/06/2021
02:00 pm
Kevin Hsueh
029930 No Signature: Remote Support
W38594
Remote KHLG Associates
Melva Limo
Work Requested: (by: Brenda Dayson)
Fix Issue in Brenda and Mikee’s Timesheet for June 30 payroll.
07/06/2021
10:28 am
Valerie Catubay
029964 No Signature: Dev work, KHLG timesheet bug fix and work is communicated remotely and through email.
W38592
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Create new user account for Deo Lagman.
07/02/2021
02:00 pm
Kevin Hsueh
029927 With Customer Signature
W38585
Service Contract
Remote
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Reset password for rbarcinashlg@mcpgroupgu.com
06/30/2021
03:00 pm
Kevin Hsueh
029926 No Signature: Remote Support
W38581
Service Contract
Remote
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Create new user account
06/29/2021
03:30 pm
Kevin Hsueh
029921 No Signature: Remote Support
W38580
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
setup 3cxsrv
06/29/2021
01:00 pm
Kevin Hsueh
029919 No Signature: Remote Support
W38578
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
3cx not working
06/29/2021
09:00 am
Chu Hsieh
029917 No Signature:
W38577
Ref/PO#T20210526.0003
Onsite iDeploy
Geri Frank
Work Requested: (by: Geri Frank)
iDeploy Ticket T20210526.0003 - Network & Cable Management
06/29/2021
08:30 am
Kevin Hsueh
029918 No Signature: iDeploy Service
W38575
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Create new user account for Maria Taitano
06/28/2021
08:30 am
Kevin Hsueh
029916 No Signature: Remote Support
W38574
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Deliver and setup 2 new tech laptops. Update New Holland Software. Check Patrick's outlook issues.
06/28/2021
09:30 am
Kevin Hsueh
029915 With Customer Signature
W38572
Onsite Ace Auto Glass, Inc. (Guam)
Becky Quintanilla
Work Requested: (by: Becky Quintanilla)
Setup lenovo workstation and printer.
06/25/2021
02:00 pm
Kevin Hsueh
029914 With Customer Signature
W38570
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Install SSD
06/24/2021
02:14 pm
Meryll Cruz
029831 With Customer Signature
W38567
Onsite Domino's Pizza of Guam
Vanessa
Work Requested: (by: Vanessa )
Troubleshoot Domino's Mangilao Phones. All phones down.
06/23/2021
03:00 pm
Kevin Hsueh
029897 With Customer Signature
W38566
Inhouse Unitek Environmental
Conchita Iglopas
Work Requested: (by: Conchita Iglopas)
Troubleshoot computer, desktop does not turn on.
06/23/2021
10:12 am
Meryll Cruz
029896 With Customer Signature
W38561
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Network
06/22/2021
03:00 pm
Kevin Hsueh
029892 With Customer Signature
W38559
Inhouse Fargo Pacific, Inc.
David Amador
Work Requested: (by: David Amador)
Troubleshoot Laptop
06/23/2021
04:00 pm
Kevin Hsueh
029895 With Customer Signature
W38558
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Troubleshoot Nel's Workstation
06/21/2021
03:30 pm
Meryll Cruz
029889 With Customer Signature
W38556
Onsite Cruz Benefits
Joyce Aquiningoc
Work Requested: (by: Joyce Aquiningoc)
Troubleshoot 3CX. Troubleshoot Minix Player.
06/21/2021
01:30 pm
Kevin Hsueh
029888 No Signature: WebApp down when service was completed
W38555
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot MS Office issues.
06/21/2021
09:30 am
Kevin Hsueh
029887 With Customer Signature
W38553
Inhouse Public Defender Service Corporation
Felicia M. Cruz
Work Requested: (by: Felicia M. Cruz)
Assessment
06/18/2021
10:30 am
Meryll Cruz
029886 No Signature: Remote Support
W38552
Onsite Denny's of Guam
John Gajo
Work Requested: (by: John Gajo)
Setup cordless handset charging base.
06/18/2021
09:30 am
Kevin Hsueh
029885 With Customer Signature
W38550
Inhouse Prestige Automobiles
Jennifer Shen
Work Requested: (by: Jennifer Shen)
Copy data, factory reset and upgrade to Windows 10
06/18/2021
03:00 pm
Kevin Hsueh
029884 With Customer Signature
W38545
Service Contract
Onsite
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Removr Office 2007 and install Office365
06/16/2021
09:45 am
Chu Hsieh
029876 With Customer Signature
W38538
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Michelle reported MaryRose not receiving emails from users on same network
06/14/2021
04:30 pm
Chu Hsieh
029874 No Signature: remote
W38534
Onsite Ace Auto Glass, Inc. (Guam)
Becky Quintanilla
Work Requested: (by: Becky Quintanilla)
Deliver and setup Lenovo Workstation
06/11/2021
02:00 pm
Kevin Hsueh
029873 With Customer Signature
W38533
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot 3CX
06/11/2021
11:42 am
Kevin Hsueh
029872 With Customer Signature
W38531
Ref/PO#PO 16861-OS
Onsite Port Authority of Guam
Melissa Aguero
Work Requested: (by: Melissa Aguero)
Troubleshoot Xerox Phaser 6180 MFP
06/11/2021
09:00 am
Kevin Hsueh
029871 With Customer Signature
W38530
Inhouse Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Setup qty. 2 laptops
06/18/2021
10:00 am
Meryll Cruz
029883 No Signature: Remote Support
W38528
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Setup email account for Dave Amador
06/10/2021
09:00 am
Kevin Hsueh
029870 With Customer Signature
W38524
Service Contract
Onsite
JMC Equipment Rental
Greg Graham
Work Requested: (by: Greg Graham)
Install Acrobat on Greg's laptop
06/09/2021
08:30 am
Kevin Hsueh
029859 With Customer Signature
W38522
Ref/PO#9803952
Onsite Field Nation
DataTrec
Work Requested: (by: DataTrec )
Field Nation Service# 9803952
06/08/2021
10:30 am
Kevin Hsueh
029860 No Signature: Field Nation
W38521
Onsite AXS Insurance
Orlene Arriola
Work Requested: (by: Orlene Arriola)
Troubleshoot Email Issues.
06/08/2021
02:00 pm
Kevin Hsueh
029858 With Customer Signature
W38511
Inhouse Unitek Environmental
Gary Hendrix
Work Requested: (by: Gary Hendrix)
To check login credentials on laptop
06/02/2021
02:48 pm
Kevin Hsueh
029861 With Customer Signature
W38506
Inhouse Unitek Environmental
Tony Brinkley
Work Requested: (by: Tony Brinkley)
Reformat computer, erase all data
06/01/2021
10:00 am
Kevin Hsueh
029855 No Signature: Remote Support
W38505
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Install QuickBooks 21 upgrade on server and workstations.
05/28/2021
08:30 am
Kevin Hsueh
029851 With Customer Signature
W38504
Inhouse Unitek Environmental
Savanna Frias
Work Requested: (by: Savanna Frias)
Install 1 TB SSD
05/27/2021
01:30 pm
Meryll Cruz
029847 No Signature: Remote Support
W38503
Onsite Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup VPN on laptop
05/27/2021
01:30 pm
Kevin Hsueh
029850 With Customer Signature
W38502
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Install SSD and install windows 10
05/26/2021
02:00 pm
Meryll Cruz
029849 No Signature: Remote Support
W38500
Inhouse Unitek Environmental
Frank Quinata
Work Requested: (by: Frank Quinata)
Issues with Desktop. Customer Frank Quinata said to speak to Savanna for more information.
05/26/2021
09:00 am
Kevin Hsueh
029848 No Signature: Remote Support
W38495
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Rene and Alma reported their customer's emails are getting rejected.
05/25/2021
10:30 am
Chu Hsieh
029842 No Signature: remote