[][
# Customer
Work Requested
Scheduled Date/Time Technician Customer Signature
W40096
Service Contract
Onsite
Fargo Pacific, Inc.
Feli Dela Cruz
Work Requested: (by: Feli Dela Cruz)
Troubleshoot Feli's Outlook Client.
02/08/2023
10:30 am
Kevin Hsueh
With Customer Signature
W40095
Ref/PO#20200736-00
Onsite Guam Department of Education
Judith Won Pat
Work Requested: (by: Judith Won Pat)
Replace mainboard for ActivPanel Nickel. Panel SN: 75W26-K7HBDN1970183
02/08/2023
09:00 am
Kevin Hsueh
No Signature:
W40094
Onsite GTA TeleGuam
Work Requested: (by: Christian Dones)
replaced one failed LED module at Micronesian Mall store
02/08/2023
09:30 am
Chu Hsieh
With Customer Signature
W40092
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot server and 3CX
02/07/2023
01:30 pm
Kevin Hsueh
With Customer Signature
W40089
Service Contract
Onsite
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Troubleshoot PDF issues for Jon and Nicole
02/06/2023
02:00 pm
Kevin Hsueh
With Customer Signature
W40088
Ref/PO#20222213-00
Onsite Guam Department of Education
Judith Won Pat
Work Requested: (by: Judith Won Pat)
Conduct two end-user training sessions for AIJMS teachers
02/06/2023
12:00 pm
KaeAna Dee Camacho
With Customer Signature
W40087
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Jamie's Lenovo P340 Workstation.
02/06/2023
09:45 am
Kevin Hsueh
No Signature: Remote Support
W40086
Service Contract
Onsite
Fargo Pacific, Inc.
Feli Dela Cruz
Work Requested: (by: Feli Dela Cruz)
Troubleshoot Feli's Outlook
02/06/2023
09:00 am
Kevin Hsueh
With Customer Signature
W40085
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Setup new employee workstation(profile, email and Microsoft Office 365).
02/06/2023
09:00 am
Jayson Larot
With Customer Signature
W40084
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Lou Garcia
Work Requested: (by: Lou Garcia)
Create new profile and exchange email for Joyce Sablan.
02/03/2023
01:00 pm
Kevin Hsueh
No Signature: Remote Support
W40083
Ref/PO#20200736-00
Onsite Guam Department of Education
Judith Won Pat
Work Requested: (by: Judith Won Pat)
Replace mainboard for ActivPanel Nickel. Panel SN: 75W26-K7HBDN1970183
02/08/2023
09:00 am
Jayson Larot
With Customer Signature
W40079
Ref/PO#20211630-00
Onsite Guam Department of Education
Judith Won Pat
Work Requested: (by: Judith Won Pat)
Reflash panel at Adacao Elementary due to frozen screen. SN: 75W26-L6HL5N0840033
02/02/2023
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W40078
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Troubleshoot Dante's workstation (no display on monitor)
02/02/2023
09:00 am
Jayson Larot
With Customer Signature
W40076
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Reset FAldea and RReyes account passwords
02/01/2023
02:45 pm
Kevin Hsueh
No Signature: Remote Support
W40075
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Monthly Server Maintenance
02/01/2023
08:30 am
Kevin Hsueh
With Customer Signature
W40074
Onsite Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Troubleshoot NVR. 2 cameras not showing
01/31/2023
01:30 pm
Chu Hsieh
With Customer Signature
W40059
Service Contract
Inhouse
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Reprep HP Pavilion 23 AiO PC
01/26/2023
03:30 pm
Kevin Hsueh
No Signature: Workstation to be delivered back to site on a separate service.
W40058
Service Contract
Onsite
JMC Equipment Rental
Cookie
Work Requested: (by: Cookie )
Setup employee Exchange email accounts on new mobile phones.
01/26/2023
01:30 pm
Kevin Hsueh
With Customer Signature
W40055
Ref/PO#20222213
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
Conduct end-user training for VSABMS
01/30/2023
10:00 am
KaeAna Dee Camacho
With Customer Signature
W40054
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Relocate ActivSoundbar to the bottom of the AP9.
01/25/2023
02:00 pm
Jayson Larot
With Customer Signature
W40047
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Neil Rochelle)
Deliver and install Promethean panel and mobile to JQ San Miguel Elementary School: 1. Room D27 (GDOE asset tag: 96124)
01/26/2023
09:00 am
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W40046
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Neil Rochelle)
Deliver and install 2 Promethean panels and mobile stands at Inarajan Middle School: 1. Room 14 (GDOE asset tag: 96114) 2. Room 30 (GDOE asset tag: 96115)
01/25/2023
09:00 am
Jayson Larot
No Signature: Customer signwd in Acknowledgement forms.
W40045
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Neil Rochelle)
Deliver and install 3 Promethean panels at Agueda Middle School: 1. Room 1 (GDOE Asset tag: 96111) 2. Room 39 (GDOE Asset tag: 96112) 3. Room E105 (GDOE Asset tag: 96113)
01/24/2023
09:00 am
Jayson Larot
No Signature: Customer signed on the acknowledgment forms
W40044
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot network
01/23/2023
11:00 am
Kevin Hsueh
With Customer Signature
W40041
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Neil Rochelle)
Deliver and install promethean panel and mobile stand at BMS
01/20/2023
09:00 am
Jayson Larot
No Signature: Customer signed on the Acknowledgment form.
W40037
Onsite Judicpa, Brenda
Brenda Judicpa
Work Requested: (by: Brenda Judicpa)
install Titanium 70" panel with mobile stand SN: 770T-J72X3A6990070
01/19/2023
03:00 pm
Jayson Larot
With Customer Signature
W40036
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Neil Rochelle)
Deliver and install at Agueda Middle School Room 1 – Ms. Gina Call ; Asset Tag- 96118 Room 39 – Ms. Jannale Mangelona ; Asset Tag - 96119 Room E105 – Ms. Rochelle Yusi ; Asset Tag – 96120
01/19/2023
09:00 am
Jayson Larot
No Signature: Customer signed on Acknowledgment forms.
W40034
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
tag 7 promethean panels and mobile stands (columns) at GDOE warehouse.
01/18/2023
09:30 am
Jayson Larot
With Customer Signature
W40033
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Work with PC Law Support to move from CTREE database to SQL database.
01/18/2023
09:00 am
Kevin Hsueh
With Customer Signature
W40030
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Network Access Issues
01/16/2023
04:30 pm
Kevin Hsueh
With Customer Signature
W40029
Service Contract
Onsite
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Troubleshoot Printing Issues
01/16/2023
01:30 pm
Kevin Hsueh
With Customer Signature
W40024
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Check counterpoint server
01/13/2023
08:30 am
Kevin Hsueh
With Customer Signature
W40023
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Restart APPSRV. Add Velma to bclcollection@guamlaw.net distribution group.
01/12/2023
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W40022
Service Contract
Remote
Micronesian Divers Association
Joleen West
Work Requested: (by: Joleen West)
Joleen reported external emails are not being received.
01/12/2023
08:30 am
Kevin Hsueh
No Signature: Remote Support
W40021
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Troubleshoot TJ's printing issue with Lifelong software.
01/12/2023
09:30 am
Jayson Larot
With Customer Signature
W40019
Service Contract
Onsite
Micronesian Divers Association
Joleen West
Work Requested: (by: Joleen West)
troubleshoot timeclock
01/11/2023
01:30 pm
Kevin Hsueh
With Customer Signature
W40017
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot QuickBooks
01/11/2023
09:00 am
Kevin Hsueh
With Customer Signature
W40015
Ref/PO#20200908
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
Assist with double image issue
01/11/2023
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W40014
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Todd's Outlook Issue
01/10/2023
10:00 am
Kevin Hsueh
No Signature: Remote Support
W40013
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Troubleshoot Email Issues
01/10/2023
10:30 am
Kevin Hsueh
With Customer Signature
W40009
Onsite Guam Council on the Arts & Humanities
Michael Mafnas
Work Requested: (by: Michael Mafnas)
Conduct end-user training for CAHA staff
01/11/2023
10:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W40006
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Network site assessment for front desk. Front desk will be renovated by GMP.
01/09/2023
10:00 am
Kevin Hsueh
With Customer Signature
W40004
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Upgrade Debtmaster version on their server and workstations.
01/06/2023
09:30 am
Jayson Larot
With Customer Signature
W40002
Service Contract
Remote
Morrico Equipment
Esther Mendoza
Work Requested: (by: Esther Mendoza)
Per Esther, change extension 750 user name
01/05/2023
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W40000
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Pick up Vanessa's laptop for inhouse troubleshooting at DSI.
01/05/2023
01:30 pm
Kevin Hsueh
With Customer Signature
W39999
Inhouse Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia may have called with instructions. Andrea was just told to drop off desktop.
01/05/2023
09:52 am
Chu Hsieh
With Customer Signature
W39998
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot various issues
01/04/2023
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39997
Service Contract
Remote
Fargo Pacific, Inc.
Bong Guzman
Work Requested: (by: Bong Guzman)
Per Bong Guzman, he is not receiving any inbound emails since this morning.
01/04/2023
01:00 pm
Kevin Hsueh
No Signature: Remote Support
W39996
Service Contract
Onsite
Micronesian Divers Association
Joleen West
Work Requested: (by: Joleen West)
Setup timeclock in NEX location
01/04/2023
10:00 am
Kevin Hsueh
No Signature: Webapp was not loading at site. Tried to access for 15 minutes
W39992
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Update ambythgroup@ambyth.com email distribution group membership.
01/03/2023
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39991
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup 2 new laptops (work with JMC and purchase win 11 pro then add laptops to domain and setup user profiles)
01/03/2023
09:30 am
Jayson Larot
With Customer Signature
W39988
Ref/PO#20222213
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
Accept shipment from Ambyth for GDOE PO 20222213
12/30/2022
08:30 am
KaeAna Dee Camacho
With Customer Signature
W39987
Ref/PO#PO 20222213
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
Accept delivery from Ambyth for GDOE PO
12/29/2022
09:30 am
KaeAna Dee Camacho
No Signature: Ambyth rescheduled for tomorrow at 8:30AM
W39984
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Conduct Promethean end-user training for OPA
01/04/2023
01:30 pm
KaeAna Dee Camacho
With Customer Signature
W39980
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Reinstall MS Office 365 (64 bit) on Corey's Laptop. Setup 2 Lenovo Yoga laptops.
12/28/2022
09:00 am
Jayson Larot
With Customer Signature
W39972
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Troubleshoot Server
12/21/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39971
Service Contract
Remote
Morrico Equipment
Guz deGuzman
Work Requested: (by: Guz deGuzman)
3CX Extension Updates
12/20/2022
02:30 pm
Kevin Hsueh
No Signature: Remote Support
W39970
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Perform Ajera Update.
12/20/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39969
Service Contract
Remote
Morrico Equipment
Esther Mendoza
Work Requested: (by: Esther Mendoza)
Troubleshoot Esther's 3CX Windows App.
12/20/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39968
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot emails. Emails being delayed/not received.
12/19/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39966
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Assist Mark with Microsoft 365 subscription renewal and pick up two new laptops for setup.
12/19/2022
09:30 am
Jayson Larot
With Customer Signature
W39961
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Troubleshoot Antonio’s Fargogu email issue.
12/15/2022
09:30 am
Jayson Larot
With Customer Signature
W39959
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Timeclock training. Troubleshoot Mr. Webbers home network.
12/13/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39957
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
Conduct Promethean End-User training for DYA staff
12/15/2022
01:00 pm
KaeAna Dee Camacho
With Customer Signature
W39956
Inhouse Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Upgrade Seth’s workstation to Windows 10
12/13/2022
09:12 am
Jayson Larot
With Customer Signature
W39955
Onsite Guam Council on the Arts & Humanities
Johnny G. Sablan
Work Requested: (by: Johnny G. Sablan )
Conduct Promethean End-User training for CAHA staff
12/14/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39954
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Setup 1 spare IP Phone for Extension 103 at IMSB
12/12/2022
04:00 pm
Jayson Larot
With Customer Signature
W39953
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Printer issue on Angelo's workstation
12/12/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39952
Onsite Guam Council on the Arts & Humanities
Johnny G. Sablan
Work Requested: (by: Johnny G. Sablan )
CAHA site visit to install Panel in their drywall
01/05/2023
09:30 am
Jayson Larot
With Customer Signature
W39947
Onsite Guam Council on the Arts & Humanities
Johnny G. Sablan
Work Requested: (by: Johnny G. Sablan )
install 2 Titanium Promethean panels with mobile stand and accessories to CAHA SN: 770T-M46XDA5480310, 770T-M46XDA5480262
12/09/2022
09:00 am
Jayson Larot
No Signature: Customer signed Acknowledgment form
W39943
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Check Servers.
12/07/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39942
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Deliver and install ActivPanel 75in w/ mobile stand, activsoundbar and wifi module. Also, to pick up AP9 loaner panel and accessories box.
12/07/2022
10:00 am
Jayson Larot
No Signature: Customer signed on Acknowledgment form.
W39939
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Setup new netgear router. Contact GTa to disable their wifi n modem as a router.
12/06/2022
02:00 pm
Jayson Larot
With Customer Signature
W39937
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Troubleshoot 3CX SBC
12/05/2022
04:00 pm
Kevin Hsueh
No Signature:
W39935
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Seth needs Alcohol/tobacco content filtering to be unblock
12/05/2022
11:00 am
Chu Hsieh
No Signature: remote
W39934
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot network
12/05/2022
11:15 am
Kevin Hsueh
With Customer Signature
W39933
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Check Dr. Landstrom office. Network down.
12/05/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39930
Onsite Guam Dry Cleaners
Manny Murciano
Work Requested: (by: Manny Murciano )
Deliver and setup workstation (work with Chu remotely on settings) at Guam Dry Cleaners.
12/05/2022
02:00 pm
Jayson Larot
With Customer Signature
W39929
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Setup metering connection on Xerox Machines. Troubleshoot Wilma's network drive access
12/02/2022
02:00 pm
Jayson Larot
With Customer Signature
W39928
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Deliver Promethean Board Loaner w/ keyboard, mouse and camera to OPA.
12/02/2022
10:00 am
Jayson Larot
With Customer Signature
W39927
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Deliver and setup timeclocks
12/02/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39926
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Jul's workstation QuickBooks.
12/01/2022
03:39 pm
Kevin Hsueh
With Customer Signature
W39925
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Troubleshoot Melet's laptop
12/01/2022
01:46 pm
Kevin Hsueh
With Customer Signature
W39924
Onsite Office of Public Accountability
Thomas Battung
Work Requested: (by: Thomas Battung)
OPA reported UPS where 3CX Phone System is connect to is showing red LED and beeping.
12/01/2022
01:30 pm
Kevin Hsueh
No Signature:
W39923
Service Contract
Remote
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Tim reported he is unable to send or receive emails in Outlook
12/01/2022
10:15 am
Kevin Hsueh
No Signature: Remote Support
W39922
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Conduct end-user training for OPA Promethean loaner
12/02/2022
10:45 am
KaeAna Dee Camacho
With Customer Signature
W39921
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup TRMA new VM server
11/16/2022
10:00 am
Jayson Larot
No Signature: Remote Support
W39920
Onsite Guam Dry Cleaners
Manny Murciano
Work Requested: (by: Manny Murciano )
Pick up workstation from Mar at Guam Dry Cleaners and bring to DSI office to perform service. To wipe out clean and reinstall Windows 10
11/30/2022
01:30 pm
Jayson Larot
No Signature: Service was completed Inhouse
W39918
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's Laptop
11/30/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39917
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Setup Wilma's user profile on Nat's workstation at Ambyth Logistics office.
12/01/2022
09:30 am
Jayson Larot
With Customer Signature
W39914
Service Contract
Remote
Fargo Pacific, Inc.
Marta Lewis
Work Requested: (by: Marta Lewis)
Marta locked out of her workstation
11/29/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39911
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Server
11/28/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39907
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Internet Down.
11/22/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39906
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Configure Chloe Sanchez (CSanchez@guamlawoffice.com) mailbox access.
11/22/2022
11:30 am
Kevin Hsueh
No Signature: Remote Support
W39905
Ref/PO#20191456-00
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
Reflash Panel to regain owner account access 770T-J72X3A6990007
11/23/2022
09:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39903
Onsite Guam Department of Education
Work Requested: (by: Alona Hall )
install warranty replacement Promethean panel to LES SN: 75W26-KCHLEN1790014
11/22/2022
01:30 pm
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39902
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
Transport panel to GDOE warehouse to get asset tagged then deliver and install replacement panel SN:75W26-KCHLEN1790013 for panel SN: 75W26-K9HLDN1070063 at UPI ES (Room G101).
11/22/2022
10:45 am
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39898
Service Contract
Onsite
Guam Memorial Park
Anthony Marques
Work Requested: (by: Anthony Marques)
Network down. Troubleshoot network
11/18/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39897
Onsite Bishop Baumgartner Memorial School
David Duenas
Work Requested: (by: David Duenas )
troubleshoot promethean projector - teacher thinks that the VGA cable may be bent SN: ABV378E100 Location: Room 6B Catherine McColley Building
11/18/2022
02:00 pm
Jayson Larot
With Customer Signature
W39895
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Wes reported no external emails being received
11/16/2022
05:00 pm
Kevin Hsueh
No Signature: Remote Support
W39894
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup new employee on timeclock
11/16/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39891
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Lori's workstation. Workstation unable to boot up properly.
11/14/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39890
Ref/PO#891941
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service 891941 at Ross #497 Register APC BK350/BE600M1 Battery backup replacement
11/15/2022
09:30 am
Jayson Larot
No Signature: Level 10 service
W39887
Service Contract
Onsite
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Check Time Clock workstation. Anthony unable to Remote Desktop to the time clock workstation.
11/11/2022
08:30 am
Jayson Larot
With Customer Signature
W39886
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Upgrade 3CX Phone System from Version 16 to Version 18
11/11/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39883
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Benjie Vivero
Work Requested: (by: Benjie Vivero)
Troubleshoot workstation in Saipan. Unable to access network or internet.
11/08/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39882
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Timeclock
11/08/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39881
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch Thompson's Outlook Issue
11/07/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39879
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jay Garrido
Work Requested: (by: Jay Garrido)
Setup Laptop for John Ken
11/07/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39877
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Guy Binoya)
Deliver and install RAM for Feli's laptop and troubleshoot Jun's PDF Xchange issue.
11/03/2022
04:00 pm
Jayson Larot
With Customer Signature
W39875
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup new MS office 365 license to share with other workstations.
11/03/2022
10:00 am
Jayson Larot
With Customer Signature
W39874
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Deliver and install new batteries for APC SmartUPS 1500
11/02/2022
03:00 pm
Jayson Larot
With Customer Signature
W39873
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Ambyth Saipan Service: Setup new Docomo Fiber Internet on SonicWALL Firewall.
11/02/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39871
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Chona's Outlook search issue and unable to access Ajera issue on Michael's workstation.
11/01/2022
02:00 pm
Jayson Larot
With Customer Signature
W39868
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Disable Conrad Cabrera accounts. Clean out Conrad's laptop.
10/31/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39867
Onsite Guam Department of Education
Work Requested: (by: Beth Perez )
relocate Promethean board from Superintendent's office (Tiyan) to PC Lujan (2nd floor) SN: P70D-I71Z1AXQA1574
10/28/2022
11:30 am
Jayson Larot
With Customer Signature
W39866
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Marleen having issues printing from new pc
10/27/2022
01:30 pm
Chu Hsieh
No Signature: project
W39864
Remote Express Business Service
Joyce Santos
Work Requested: (by: Joyce Santos)
Update EBS Auto Attendant message
10/26/2022
02:00 pm
Kevin Hsueh
No Signature: Hosted 3CX Service
W39863
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Install/Upgrade QuickBooks to version 2023 on Guy Binoya’s workstation.
10/26/2022
09:30 am
Jayson Larot
With Customer Signature
W39862
Service Contract
Onsite
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Troubleshoot Server
10/25/2022
08:15 am
Kevin Hsueh
No Signature:
W39861
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Renew and install new SSL Certificate.
10/24/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39858
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Transfer data on Marilyn's old to new pc. Install Microsoft 365 and setup email.
10/20/2022
02:00 pm
Chu Hsieh
No Signature: Project
W39855
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Feli's Outlook issues.
10/20/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39853
Ref/PO#20211203
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct end-user training for UMS
10/19/2022
09:30 am
KaeAna Dee Camacho
With Customer Signature
W39851
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Requests: Raquel - Check PCI Compliance issue Wes - Update email distribution group membership
10/18/2022
01:00 pm
Kevin Hsueh
No Signature: Remote Support
W39849
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Upgrade 3CX Phone System from Version 15.5 to Version 18
10/18/2022
10:30 am
Jayson Larot
With Customer Signature
W39848
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot/repair QuickBooks on Lisa's workstation
10/18/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39847
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
1. install windows OS on 2 new CF-31 laptops 2. install EBS on same laptop 3. diagnose & repair internet on 3rd laptop provided a working laptop for #2
10/17/2022
02:38 pm
Jayson Larot
With Customer Signature
W39846
Onsite Tropical Pool Service
Dawna Thompson
Work Requested: (by: Dawna Thompson )
Check QuickBooks multi user issue.
10/17/2022
02:00 pm
Jayson Larot
No Signature: Under Warranty
W39845
Service Contract
Remote
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Setup 1 new employee email account. Setup Kenneth and Jr email accounts on their new mobile phones.
10/17/2022
10:15 am
Kevin Hsueh
No Signature: Remote Support
W39844
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
issue sending emails
10/17/2022
10:30 am
Chu Hsieh
No Signature: Project
W39843
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
SSL certificate needs to be rekeyed year and expiring Oct. 22.
10/17/2022
09:20 am
Chu Hsieh
No Signature: remote support
W39842
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
continue to setup new PCs
10/18/2022
09:30 am
Chu Hsieh
No Signature: Project
W39841
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Set new pc
10/13/2022
01:30 pm
Chu Hsieh
No Signature: Project
W39840
Service Contract
Remote
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Restart CSI Server (GMPSRV)
10/14/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39839
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot server. Troubleshoot CounterPoint access issues on 1 workstation.
10/14/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39837
Service Contract
Remote
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Feli's Outlook issues.
10/13/2022
02:30 pm
Kevin Hsueh
No Signature: Remote Support
W39836
Onsite Bishop Baumgartner Memorial School
Work Requested: (by: David Duenas )
install promethean projector lamp - check in at Catherine McAuley Bldg POC: David Duenas
10/14/2022
09:30 am
Jayson Larot
With Customer Signature
W39834
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Beth Andon unable to login to her workstation.
10/13/2022
08:45 am
Kevin Hsueh
No Signature: Remote Support
W39833
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Cedric's Lenovo ThinkPad P15 Gen1
10/12/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39832
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Provision IP Phone on 9th floor.
10/12/2022
09:30 am
Kevin Hsueh
No Signature: Project
W39831
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Renew SSL Certificate. Install new SSL Certificate.
10/12/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39830
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Deliver and setup Planar monitor. Setup workstation in OP A.
10/12/2022
02:00 pm
Jayson Larot
With Customer Signature
W39828
Onsite Anderson Air Force Base
SSgt Emily Tenorio
Work Requested: (by: SSgt Emily Tenorio)
conduct Promethean end user training for AAFB
10/13/2022
03:00 pm
KaeAna Dee Camacho
No Signature: customer unavailable
W39826
Onsite Anderson Air Force Base
SSgt Emily Tenorio
Work Requested: (by: SSgt Emily Tenorio)
install 1 75in Titanium Promethean panel (wall mounted) SN: 775T-M16LDA1680320
10/13/2022
12:00 pm
Jayson Larot
No Signature: Customer signed Acknowledgment form
W39825
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Kalene's Outlook unable to show more than 1 contact
10/10/2022
10:45 am
Chu Hsieh
With Customer Signature
W39824
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
clean out van and dispose card board
10/10/2022
10:30 am
Jayson Larot
No Signature: customer not able to sign
W39823
Service Contract
Onsite
Guam Dry Cleaners
Manny Murciano
Work Requested: (by: Manny Murciano )
Finishing terminating keystones and install new patch panel.
10/07/2022
10:30 am
Jayson Larot
No Signature: Ongoing Project
W39822
Project
Onsite
Guam Dry Cleaners
Manny Murciano
Work Requested: (by: Manny Murciano )
Trace and label network cables then terminate with keystones.
10/06/2022
02:30 pm
Jayson Larot
No Signature: Ongoing Project
W39819
Service Contract
Remote
Roberts, Fowler & Visosky
Monique Sanchez
Work Requested: (by: Monique Sanchez)
Troubleshoot Monique's Outlook issue.
10/07/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39817
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
reflash panel at SIFA
10/07/2022
03:30 pm
KaeAna Dee Camacho
With Customer Signature
W39815
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Various Issues
10/06/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39814
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup Lams Workstation.
10/06/2022
09:00 am
Jayson Larot
With Customer Signature
W39813
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Work with PC Law support to move from C-Tree to SQL
10/06/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39812
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Troubleshoot IP Phones. IP Phones not registered.
10/05/2022
02:30 pm
Kevin Hsueh
No Signature: Hosted 3CX Support
W39810
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Gail reported Bella is receiving undeliverable bounce back emails when sending to ambyth.com
10/04/2022
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W39809
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
install new promethean panel 70" titanium with Mobile Stand to Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno' new office in Anigua Bell Tower Plaza POC: Elerida (929-8080) Office Number: 475-0139
10/05/2022
11:30 am
Jayson Larot
No Signature: Signed Acknowledgment form
W39808
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
relocate 1 promethean panel and mobile stand for Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno to new location - Anigua Bell Tower Plaza POC: Elerida 929-8080 Office number: 475-0139
10/05/2022
09:30 am
Jayson Larot
With Customer Signature
W39807
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
update firmware for ActivPanels at Inarajan Middle School
10/06/2022
11:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39806
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
update firmware for ActivPanels at Inarajan Elementary
10/06/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39805
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's email issues. Setup SonicWALL Global VPN for Wes.
10/04/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39804
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
install Titanium reset guide (see attached) for UPI ES
10/04/2022
12:15 pm
Jayson Larot
With Customer Signature
W39803
Onsite Guam Department of Education
Mrs. Ceria
Work Requested: (by: Timothy McDow )
install replacement mainboard for Tiyan HS Location: Room 203 (admin bldg) SN: 770T-J72X3A6990127
10/04/2022
11:00 am
Jayson Larot
With Customer Signature
W39802
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup new laptop for Chona
10/03/2022
01:30 pm
Jayson Larot
With Customer Signature
W39801
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Setup exchange email on employees' mobile phone.
10/04/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39797
Ref/PO#20211630-00
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct 1 hour end-user training for Price Elementary (SN: 75W26-L8HC7N5550185)
09/30/2022
01:30 pm
KaeAna Dee Camacho
With Customer Signature
W39795
Ref/PO#GDOE PO 20228071
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end-user training for P. C. Lujan
10/05/2022
09:00 am
KaeAna Dee Camacho
With Customer Signature
W39794
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user training at Tiyan High School
10/04/2022
12:30 pm
KaeAna Dee Camacho
With Customer Signature
W39793
Service Contract
Remote
JMC Equipment Rental
Carmen Martinez
Work Requested: (by: Carmen Martinez)
Update email distribution group members. Delete old employee email accounts.
09/29/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39792
Service Contract
Onsite
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Troubleshoot Francis' Workstation
09/29/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39790
Onsite Guam Department of Education
Work Requested: (by: Denise Taimanglo )
troubleshoot projector units at Price ES location: D1 and G9
09/29/2022
10:00 am
Jayson Larot
With Customer Signature
W39786
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Deliver and setup Lenovo Workstation and Monitor.
09/27/2022
09:00 am
Jayson Larot
With Customer Signature
W39785
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup SonicWALL Global VPN on Raquel's Laptop. Deliver and install MDA Server replacement HDD.
09/27/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39784
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
replace mainboard for UPI ES (Rm G101) POC: Camille
09/30/2022
12:15 pm
Jayson Larot
With Customer Signature
W39777
Ref/PO#GDOE PO 20228071
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end user training for P. C. Lujan
09/23/2022
09:30 am
KaeAna Dee Camacho
With Customer Signature
W39776
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at UMS
09/22/2022
11:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39775
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Deliver and setup 3 rugged external HDD for MDA Server daily backup.
09/22/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39774
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install and deliver 1 promethean panel 86" Titanium to Tiyan (FM F101) POC: Liberty Pinaula
09/23/2022
11:30 am
Jayson Larot
No Signature: Signed on Acknowledgment form
W39772
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot server.
09/21/2022
10:23 am
Kevin Hsueh
With Customer Signature
W39771
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist teacher with firmware update at Maria Ulloa
09/20/2022
11:35 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39770
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at BMS
09/20/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39769
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Okkodo
09/22/2022
07:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39768
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Okkodo
09/20/2022
12:40 pm
KaeAna Dee Camacho
No Signature: Remote Support
W39767
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Price Elementary
09/21/2022
10:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39766
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Setup SonicWall Hosted Email Security services
09/20/2022
02:00 pm
Chu Hsieh
No Signature: remote
W39765
Service Contract
Inhouse
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Reprep mitch Thompson workstation
09/20/2022
12:49 pm
Kevin Hsueh
With Customer Signature
W39764
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup new laptop for Michael.
09/20/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39761
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
Update ActivPanel firmware at Chief Brodie
09/19/2022
10:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39760
Onsite Guam Department of Education
Work Requested: (by: Raydeen )
install promethean lamp (qty: 2) for Price ES location: D1 and G9
09/19/2022
11:00 am
Jayson Larot
With Customer Signature
W39758
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Issue with opening outlook at Tim's Home PC
09/16/2022
04:30 pm
Chu Hsieh
No Signature: remote
W39756
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot AIA workstation.
09/16/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39755
Ref/PO#20200878-00
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct Promethean refresher training for FBLG
09/20/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39754
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/22/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39753
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/21/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39752
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/23/2022
01:30 pm
KaeAna Dee Camacho
With Customer Signature
W39751
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with firmware updates for FBLG
09/22/2022
09:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39750
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with firmware updates for FBLG
09/15/2022
11:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39748
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end user training for FBLG
09/15/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39747
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with manual firmware updates at GWHS
09/16/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39745
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Reprep old 3CX Lenovo Workstation. Workstation will be used for OP A.
09/14/2022
10:00 am
Jayson Larot
With Customer Signature
W39743
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user training for UMS
09/13/2022
12:30 pm
KaeAna Dee Camacho
With Customer Signature
W39741
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup new printer that ISA Dental purchased. Pickup old UPS units and 3CX IP Phones for disposal.
09/13/2022
02:00 pm
Jayson Larot
With Customer Signature
W39740
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
SSL Certificate expiring Aug 13, 2022 and needs to be rekeyed on the Exchange Server
09/12/2022
04:00 pm
Chu Hsieh
No Signature: remote
W39739
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at GWHS
09/14/2022
12:00 pm
KaeAna Dee Camacho
No Signature: customer unavailable
W39738
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Run new network line from server room to conference room.
09/13/2022
09:30 am
Jayson Larot
With Customer Signature
W39736
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Rekey and reinstall SSL Certificate.
09/12/2022
03:00 pm
Jayson Larot
With Customer Signature
W39734
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot slow speeds on WiFi
09/12/2022
08:30 am
Kevin Hsueh
No Signature:
W39733
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup SonicWALL Hosted Email Security
09/09/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39732
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct end user Promethean training for DYA
09/09/2022
05:30 pm
KaeAna Dee Camacho
With Customer Signature
W39731
Service Contract
Onsite
Cinnabon
Roxanne Williams
Work Requested: (by: Roxanne Williams)
Deliver HP All In One. Troubleshoot Printing Issues
09/09/2022
10:00 am
Jayson Larot
With Customer Signature
W39729
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user training at Okkodu HS SN: 786T-M46LFA7050068
09/08/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39728
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user training for SSHS SN: 75W26-M5HBEN1710067
09/08/2022
11:00 am
KaeAna Dee Camacho
With Customer Signature
W39727
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Outlook issues for warehouse staff. Troubleshoot network share drive access for accounting office staff.
09/07/2022
02:00 pm
Jayson Larot
With Customer Signature
W39726
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Server beeping
09/07/2022
10:00 am
Chu Hsieh
With Customer Signature
W39724
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch's Outlook Issues.
09/07/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39723
Inhouse Camacho, Chelly
Chelly Camacho
Work Requested: (by: Chelly Camacho)
Please see Mae regarding this service. Laptop PIN is 1626 Per Mae, Wipe out laptop and Reinstall Windows OS
09/06/2022
01:10 pm
Jayson Larot
No Signature: Inhouse Service
W39722
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Deploy Sentinel One EDR
09/06/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39721
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware update for Jose Rios MS
09/07/2022
08:30 am
KaeAna Dee Camacho
With Customer Signature
W39720
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user Promethean training for SHS
09/06/2022
02:30 pm
KaeAna Dee Camacho
With Customer Signature
W39719
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct end-user Promethean training to DYA
09/06/2022
09:00 am
KaeAna Dee Camacho
With Customer Signature
W39718
Service Contract
Inhouse
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install SSD
09/06/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39713
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch's MS Office
09/02/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39712
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Joy's workstation
09/01/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39711
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour promethean end user training for Special Education dept.
09/01/2022
01:00 pm
KaeAna Dee Camacho
With Customer Signature
W39710
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at Tiyan HS
09/01/2022
10:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39708
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user Promethean training to CPS (Agana)
08/31/2022
11:00 am
KaeAna Dee Camacho
With Customer Signature
W39707
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean panel to LP Untalan MS (E108) POC: Haane Leon Guerrero GDOE Asset Tag: 92412
09/08/2022
11:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39706
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 mobile stand to LP Untalan MS (E108) POC: Ha'ane Leon Guerrero GDOE Asset Tag: 90812
09/07/2022
11:30 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39704
Onsite University of Guam - SBDC
John Byers
Work Requested: (by: John Byers )
troubleshoot Promethean panel - laptop not connecting to the panel
08/31/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39703
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
relocate 1 promethean panel and mobile stand from 1st to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100523 GDOE asset tag: 90846
08/31/2022
11:30 am
Jayson Larot
With Customer Signature
W39702
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
relocate promethean panel and mobile stand to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100548 GDOE Asset tag: 90845
08/31/2022
09:30 am
Jayson Larot
With Customer Signature
W39701
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Daves workstation.
08/30/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39700
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver promethean panel SSHS Rm 206 (Rita Aquino) GDOE Asset tag 92415
09/06/2022
10:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form.
W39699
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean mobile stand to SSHS GDOE asset tag 90815
09/02/2022
09:00 am
Jayson Larot
No Signature: Customer signed in Acknowledgment form
W39698
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's MS Outlook. Unable to open attachments.
08/30/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39697
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot Lisa's workstation PC Law issues with PC Law support.
08/30/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39696
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Set up EBS to Tech ID : T0533
08/29/2022
03:05 pm
Jayson Larot
With Customer Signature
W39695
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware update at JFKHS
08/19/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39694
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at DLP
08/24/2022
11:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39693
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates to SSHS
08/24/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39692
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for CL. Taitano
08/29/2022
11:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable to sign
W39691
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for AIJMS
08/29/2022
08:30 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39690
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for iLearn Academy
08/30/2022
09:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable to sign
W39689
Onsite Prestige Automobiles
Raphael Hilmi
Work Requested: (by: Raphael Hilmi)
Troubleshoot Raphael Hilmi's Outlook issues.
08/29/2022
02:00 pm
Kevin Hsueh
No Signature: Warranty Work. Previous work order W39658 on 08/22/2022
W39688
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
UPI ES 1. replace mainboard 2. change serial number on replacement board
09/01/2022
12:15 pm
Jayson Larot
With Customer Signature
W39687
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean panel to FBLG MS (Rm 807) POC: carol GDOE Asset tag: 92413
09/06/2022
11:30 am
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39686
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 Promethean mobile stand to FBLG MS (Rm 807) POC: Carol GDOE Asset tag: 90813
09/02/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on acknowledgement form
W39685
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver 1 panel to Curriculum and Instruction (Bdlg C3) POC: Nelly Number 300-1380 GDOE Asset tag: 92416
09/06/2022
09:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39684
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 2 promethean panels to PC Lujan (Rm 5 and Rm 204) GDOE Asset tags: 92420, 92421 POC: Beth Number: 300-2901
09/08/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39683
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install promethean mobile stand (qty: 2) to PC Lujan GDOE Asset tags: 90820, 90821 POC: Beth Number: 3002-2901
09/07/2022
10:30 am
Jayson Larot
No Signature: Customer signed acknowledgement form
W39681
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Check new IT&E Fiber Internet Circuit
08/26/2022
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39679
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct Promethean end-user training at DYA (Bldg A - Directors Office)
08/26/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39678
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install 1 promethean panel and mobile stand to Okkodo HS (Rm C106) let the guard know you are delivering to GCC Automotive POC: Jonathan Perez Number: 929-0925
08/30/2022
01:00 pm
Jayson Larot
No Signature: Remote Support
W39677
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install 1 promethean panel and mobile stand to Southern High (Rm 6103, Automotive) POS: James Tabunar
08/30/2022
10:00 am
Jayson Larot
No Signature: Customer signed on printed work order.
W39676
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Install UPS replacement batteries.
08/25/2022
03:00 pm
Jayson Larot
With Customer Signature
W39675
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Colin Jones unable to access email while traveling in Vietnam.
08/25/2022
11:45 am
Chu Hsieh
No Signature: remote
W39674