[][
# Customer
Work Requested
Scheduled Date/Time Technician Customer Signature
W39633
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot Internet issues for NEX store.
08/09/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39630
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle having issue with her dock.
08/09/2022
09:30 am
Chu Hsieh
With Customer Signature
W39625
Service Contract
Remote
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Jon unable to open jpg files
08/08/2022
09:45 am
Chu Hsieh
No Signature: remote support
W39624
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Rene Molinos)
Provision new ext 390 for Philip Bonner
08/08/2022
09:30 am
Jayson Larot
No Signature: Remote Service
W39623
Service Contract
Onsite
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Jon can't print and having issues with Outlook.
08/05/2022
11:00 am
Chu Hsieh
With Customer Signature
W39622
Onsite Guam Behavioral Health and Wellness Center
May Ordona
Work Requested: (by: May Ordona )
troubleshoot panel (sn: 65W26-K5HL1N1070238) no internet connectivity
08/05/2022
11:00 am
Jayson Larot
With Customer Signature
W39621
Remote Guam Behavioral Health and Wellness Center
May Ordona
Work Requested: (by: May Ordona )
troubleshoot panel (SN: 65W26-K5HL1N1070238) panel running slow
08/05/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39620
Service Contract
Inhouse
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
check update issue
08/04/2022
04:04 pm
Jayson Larot
With Customer Signature
W39619
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot promethean panel at giving tree (Lotte)
08/04/2022
02:00 pm
Jayson Larot
With Customer Signature
W39618
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Gail requested uploading of new Rpt_AP.ini file to CYMA4 server
08/03/2022
03:00 pm
Chu Hsieh
No Signature: remote
W39617
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
trouble shoot proemthean panel spit screen at Jose Rios MS • SN: 75W26-K7HBDN1290036 (GDOE Asset Tag 47364)
08/04/2022
09:30 am
Jayson Larot
With Customer Signature
W39616
Inhouse Department of Public Health & Social Services
DeAnndra Chargualaf
Work Requested: (by: DeAnndra Chargualaf )
troubleshoot thermal scanner tablet
08/03/2022
03:00 pm
Jayson Larot
No Signature: Inhouse Service
W39614
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot promethean panel (Lotte) - no sound and screen is lagging
08/03/2022
01:30 pm
Jayson Larot
With Customer Signature
W39612
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install promethean panels to SIFA
07/19/2022
09:30 am
Kylene Hsieh
No Signature: customer not available for signature
W39611
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install 28 promethean panels to SIFA
07/18/2022
09:30 am
Kylene Hsieh
No Signature: customer not available for signature
W39610
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Transfer data to Todd's new Macbook.
08/02/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39609
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Provision IP Phones with extensions
08/02/2022
01:30 pm
Jayson Larot
No Signature: Ongoing Project
W39607
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct Promethean training for SIFA
08/02/2022
08:00 am
KaeAna Dee Camacho
With Customer Signature
W39606
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
- assist with promethean installation of 28 boards for SIFA
07/20/2022
09:00 am
Alahas Pereda
No Signature: not available for signature
W39603
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
Soundbar Install for Room 21, Ms. Tyquiengco. - PO # : 20211203 - SN # : 75W26-L5HL4N2730020 - GDOE Asset Tag : 59572
08/01/2022
11:00 am
Jayson Larot
With Customer Signature
W39602
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Setup laptop and new employee profile.
08/01/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39601
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct 1 hour Promethean end user training for SIFA
08/01/2022
08:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39600
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct 1 hour basic end user training for sifa
08/01/2022
08:00 am
Kylene Hsieh
With Customer Signature
W39599
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot panel at The Giving Tree (Lotte) - user tried to access "owner" profile and it is asking for pin
07/29/2022
02:00 pm
Jayson Larot
With Customer Signature
W39598
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot panel at Giving Tree (Lotte) - user tried to use "owner" account and it is asking for pin
07/29/2022
02:00 pm
Kevin Hsueh
No Signature: Jayson obtained signature on his work order
W39597
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Neil Rochelle)
install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516
07/29/2022
11:00 am
Kevin Hsueh
No Signature: Warranty Service
W39596
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Mariann Lujan )
install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516
07/29/2022
11:00 am
Jayson Larot
No Signature: No signature warranty service
W39595
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364
07/29/2022
10:30 am
Kevin Hsueh
No Signature: warranty service
W39594
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364
07/29/2022
10:30 am
Jayson Larot
No Signature: No signature warranty service
W39593
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install sound bar at GWHS See Mr. Aaron Soundbar Install for Room B200, Mr. Borja. - SN # : 75W26-L5HL4N2730017 - GDOE Asset Tag # : 59576
07/29/2022
09:00 am
Jayson Larot
With Customer Signature
W39591
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Marks Laptop
07/28/2022
01:00 pm
Kevin Hsueh
With Customer Signature
W39590
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Complete FAR DFARS Cyber Security Implementation Questionnaire.
07/28/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39589
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Deliver and setup Lisa's workstation.
07/28/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39588
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
Room 111 for Ms. Cortez - SN # : 75W26-L5HL4N2730073 - GDOE Asset Tag : 59577
07/28/2022
01:00 pm
Jayson Larot
With Customer Signature
W39587
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install 2 soundbars: Room A111 for Ms. Rolinski - SN # : 75W26-L5HL4N2730021 - GDOE Asset Tag: 59573 Room B109 for Ms. Weger - SN # : 75W26-L5HL4N2730007 - GDOE Asset Tag : 59574
07/28/2022
09:30 am
Jayson Larot
With Customer Signature
W39586
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Onsite to assist with GTA VoIP deployment.
07/27/2022
03:00 pm
Kevin Hsueh
With Customer Signature
W39584
Inhouse Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install new SSD and Install Windows 10
07/27/2022
01:33 pm
Chu Hsieh
No Signature: PC to be deliver by Kevin
W39581
Onsite University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
deliver digital signage screen
07/27/2022
02:00 pm
Jayson Larot
With Customer Signature
W39580
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
Allan cannot open Outlook. OST file corrupted
07/27/2022
10:00 am
Chu Hsieh
No Signature: remote support
W39575
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Deploy 3CX Phone System Server onsite at OPA
07/26/2022
09:30 am
Jayson Larot
No Signature: Remote Support
W39573
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Site visit/Site survey with IT&E at MDA. IT&E will be deploying a new internet service.
07/25/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39572
Service Contract
Remote
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Torgun not receiving emails on tennisacademyguam.com
07/25/2022
10:45 am
Chu Hsieh
No Signature: remote
W39571
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
collect and dispose of Promethean trash at SiFA
07/25/2022
09:30 am
Jayson Larot
With Customer Signature
W39569
Service Contract
Onsite
Cinnabon
Chuck Williams
Work Requested: (by: Chuck Williams)
Site visit for network requirements at new office location.
07/25/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39568
Service Contract
Remote
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Re-key SSL certificate for remote.mcpgroupgu.com
07/25/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39567
Service Contract
Remote
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Check on SonicWALL. Wetransfer.com not accessible again.
07/20/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39566
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install 10 promethean panels to SiFa
07/20/2022
09:00 am
Jayson Larot
With Customer Signature
W39565
Inhouse University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
Troubleshoot Digital Signage
07/20/2022
08:30 am
Kevin Hsueh
No Signature: Warranty Service
W39564
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Create new email account for Rebeka Lynn Leiter-McCoy.
07/19/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39563
Service Contract
Remote
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Check McAfee subscription renewal.
07/19/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39562
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
pick up 28 panels at GDOE warehouse deliver and install 28 panels to SiFA
07/19/2022
09:00 am
Jayson Larot
With Customer Signature
W39560
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
pick up mobile stands (qty: 28) from GDOE warehouse and deliver to SiFA - install 28 mobile stands (RM D103)
07/18/2022
09:30 am
Jayson Larot
With Customer Signature
W39559
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
provide 1 hour basic end user training (Dededo location)
07/16/2022
08:30 am
Kylene Hsieh
No Signature: customer was not available to sign
W39558
Onsite University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
Pick Up Digital Signage for in-house troubleshooting at DSI
07/15/2022
01:30 pm
Jayson Larot
No Signature: Sir Kevin got it
W39556
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Unblock wetransfer.com
07/15/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39555
Onsite Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Deliver server rack to TRMA.
07/15/2022
09:30 am
Jayson Larot
No Signature: Server Project
W39554
Onsite Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Deliver server rack to TRMA.
07/15/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39553
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Troubleshoot scanning issues.
07/14/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39552
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Pick up Gail's workstation for in-house troubleshooting at DSI. Workstation constantly crashing.
07/14/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39551
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
tag 28 promethean mobile stands at GDOE warehouse
07/12/2022
01:00 pm
Jayson Larot
No Signature: Finished Early
W39550
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
tag 28 promethean panels at GDOE Warehouse
07/12/2022
09:00 am
Jayson Larot
No Signature: was with Ms. Kylene just to tag boards
W39548
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Troubleshoot print to PDF on timeclock workstation
07/11/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39547
Service Contract
Inhouse
Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
warranty support
07/18/2022
01:00 pm
Kevin Hsueh
With Customer Signature
W39546
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Gail's workstation. No display on monitor.
07/11/2022
10:00 am
Jayson Larot
With Customer Signature
W39545
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Onsite to assist with any issues related to server migration.
07/11/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39544
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Deliver and deploy new Lenovo Server
07/08/2022
01:30 pm
Jayson Larot
No Signature: Client not onsite
W39543
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Deliver and deploy new Lenovo Server
07/08/2022
01:30 pm
Kevin Hsueh
No Signature: Marie not onsite
W39542
Service Contract
Remote
Morrico Equipment
Kristeen Carter
Work Requested: (by: Kristeen Carter)
Configure IP Phone (IP: 10.68.0.31) for Extension 770.
07/08/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39541
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Guy's laptop
07/08/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39540
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup SonicWALL Hosted Email Security appliance.
07/07/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39538
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
install 1 65" Promethean panel wall mounted to Yigo location SN: 65W26-M5HBEN1440306
07/07/2022
04:00 pm
Jayson Larot
With Customer Signature
W39534
Inhouse Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
install 1 tablet with thermal scanner
07/08/2022
09:00 am
Jayson Larot
No Signature: Inhouse service
W39531
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
continue with dns record for spf and dkim
07/06/2022
04:50 pm
Chu Hsieh
No Signature: remote
W39530
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Update spf and dkim records on DNS server.
07/06/2022
02:00 pm
Chu Hsieh
No Signature: remote support
W39529
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
install 1 65" Nickel Promethean panel (wall mounted) to Giving Tree at the Dededo location SN: 65W26-M5HBEN1440305
07/06/2022
04:00 pm
Jayson Larot
With Customer Signature
W39528
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
Inspect 3 Promethean Panels (potentially damaged). SN: 65W26-M5HBEN1440302, 65W26-M5HBEN1440477, 65W26-M5HBEN1440457
07/06/2022
09:06 am
Kevin Hsueh
No Signature: warranty service
W39526
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Meeting with GTA and ISA Dental to discuss phone system.
07/05/2022
03:00 pm
Kevin Hsueh
With Customer Signature
W39525
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Reset Agnes and Dave profile passwords per Roxanne's request.
07/05/2022
11:30 am
Kevin Hsueh
No Signature: Remote Support
W39524
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
install 1 65" Nickel promethean panel to Lotte Hotel location (wall mounted) SN: 65W26-M5HBEN1440304
07/05/2022
04:00 pm
Jayson Larot
No Signature: forgot to print workorder
W39523
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Monica's Office 365 expired on June 30, 2022
07/05/2022
10:30 am
Chu Hsieh
No Signature: remote support
W39521
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot printing issues on Mr. Miller's Mac desktop and laptop.
07/01/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39520
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Mark's IP Phone
07/01/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39518
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
deliver 3 86" Titanium panels to GCC storage classroom POC: Christine Sison Number: 735-5589 ext 0205
07/01/2022
02:00 pm
Jayson Larot
No Signature: was with Sir Kevin
W39517
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
deliver 3 86" Titanium panels and accessories to GCC storage classroom POC: Christine Sison Number: 735-5589 ext 0205
07/01/2022
02:00 pm
Kevin Hsueh
No Signature: Project
W39516
Inhouse St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Setup Lenovo ThinkSystem ST50
06/30/2022
12:00 pm
Jayson Larot
No Signature: Remote Support
W39512
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Update SecurityMetrics PCI Questionnaire.
06/29/2022
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39508
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Timeclock Access
06/27/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39506
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Network.
06/23/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39502
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Provide GTA isa dental PPPoE information.
06/22/2022
06:30 pm
Kevin Hsueh
No Signature: Remote Support
W39501
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia unable to connect to her office PC remotely
06/22/2022
05:00 pm
Chu Hsieh
No Signature: remote
W39495
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia reported Lindy unable to open link on a website.
06/20/2022
02:30 pm
Chu Hsieh
No Signature: remote
W39493
Service Contract
Remote
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot QuickBooks. Per Guy, QuickBooks unable to open.
06/20/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39491
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Wes reported Noriko opened a link on spam email. Check workstation for infections.
06/17/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39490
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Relocate server
06/17/2022
09:30 am
Chu Hsieh
With Customer Signature
W39489
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law.
06/17/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39485
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle have problem printing from PDF reader
06/14/2022
10:30 am
Chu Hsieh
With Customer Signature
W39484
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Troubleshoot Todd's email search issues
06/14/2022
10:30 am
Charles Rafanan
With Customer Signature
W39483
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup Mr. Webber's exchange account on his new mobile phone.
06/14/2022
09:30 am
Charles Rafanan
With Customer Signature
W39482
Remote Judiciary of Guam
Baldwin Quibuyen
Work Requested: (by: Baldwin Quibuyen)
Create N-Able N-Central alerts for Server devices.
06/13/2022
03:30 pm
Kevin Hsueh
No Signature: Remote Support
W39481
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Michael's network share drive issues on his laptop.
06/13/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39480
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot and reprep Server
06/13/2022
09:42 am
Kevin Hsueh
No Signature: Customer will pick up server
W39479
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Pick up server (old Saipan server) from Ambyth and bring back to DSI for troubleshooting.
06/13/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39478
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Deliver and setup workstation for Todd
06/10/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39477
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
Reflash Promethean Panel Firmware at PC Lujan
06/10/2022
01:00 pm
Charles Rafanan
With Customer Signature
W39476
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Update SonicWALL junk store settings. Troubleshoot Mr. Webber's Gmail account on his iPhone.
06/10/2022
08:30 am
Kevin Hsueh
No Signature:
W39474
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install MS Office 365 32 bit on Lisa's workstation. Connect front desk Xerox printer to network.
06/09/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39473
Onsite Department of Public Health & Social Services
Gabrielle Villagomez
Work Requested: (by: Gabrielle Villagomez)
Deliver Promethean Panel
06/09/2022
10:00 am
Charles Rafanan
No Signature: Customer Signed Invoice.
W39471
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Register employees to timeclock
06/09/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39470
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot SonicWALL AntiSpam Junk Store.
06/08/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39469
Service Contract
Inhouse
Thompson, Thompson & Alcantara, LLC
Sureta San Nicolas
Work Requested: (by: Sureta San Nicolas)
Please see attached document
06/08/2022
01:47 pm
Charles Rafanan
No Signature: Remote Support
W39468
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Abi's QuickBooks
06/08/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39467
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Service laptop SRVC-12 unable to connect to ebs-sqlsrv
06/08/2022
09:30 am
Chu Hsieh
With Customer Signature
W39464
Service Contract
Remote
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Agnes reported issues with her Outlook
06/07/2022
02:30 pm
Chu Hsieh
No Signature: remote
W39463
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Install user ID on EBS
06/07/2022
02:43 pm
Kevin Hsueh
With Customer Signature
W39462
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Carmen's workstation issues. Troubleshoot Roland's network drive access.
06/07/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39461
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Configure Microsoft Edge to access Drew Marine on Eric James' workstation
06/06/2022
09:30 am
Charles Rafanan
With Customer Signature
W39460
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel Asset: 47364 Serial number: 75W26-K7HBDN1290036 Model: AP7-U75-EU1 Rm: 28 please see attached for instructions
06/07/2022
10:00 am
Charles Rafanan
With Customer Signature
W39459
Onsite Guam Behavioral Health and Wellness Center
Leonora Urbano
Work Requested: (by: Leonora Urbano )
Promethean 1 hour basic end user training
06/03/2022
01:00 pm
Melissa Dimla
With Customer Signature
W39458
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot AJ's laptop
06/02/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39456
Onsite Department of Public Health & Social Services
Joleen Almandres
Work Requested: (by: Joleen Almandres )
end user promethean training at DPHSS Grants Management Office (Hesler Bldg)
06/02/2022
01:00 pm
Kylene Hsieh
No Signature: DPHSS project hours (Training)
W39454
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725
06/03/2022
01:30 pm
Alyx Bradley
No Signature: Invoice signed.
W39453
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725
06/03/2022
01:30 pm
Charles Rafanan
No Signature: Customer signed invoice
W39452
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725
06/03/2022
10:00 am
Alyx Bradley
No Signature: Invoice Signed.
W39451
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725
06/03/2022
10:00 am
Charles Rafanan
No Signature: Customer signed invoice
W39450
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel to UOG English Bldg (Tritons call lab: EC209) SN: 770T-M36XDA3870262
06/02/2022
01:30 pm
Alyx Bradley
With Customer Signature
W39449
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (Tritons call lab: EC209) Dry wall SN: 770T-M36XDA3870262 POC: Tarren Number: 7352850
06/02/2022
01:30 pm
Charles Rafanan
With Customer Signature
W39448
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel to UOG Humanities Bldg (HSS 104) SN: 770T-M36XDA3870261
06/02/2022
10:00 am
Alyx Bradley
With Customer Signature
W39447
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean 70" Titanium wall mount activpanel to UOG Humanities Bldg (HSS 104) Dry Wall SN: 770T-M36XDA3870261 POC: Tarren Number: 735-2850
06/02/2022
10:00 am
Charles Rafanan
With Customer Signature
W39443
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036
06/01/2022
10:00 am
Alyx Bradley
With Customer Signature
W39442
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036
06/01/2022
10:00 am
Charles Rafanan
With Customer Signature
W39441
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Setup 2 new employee email and MS Office 365 accounts.
05/31/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39440
Onsite Black Construction
Joey Amalei
Work Requested: (by: Joey Amalei )
remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39439
Onsite Black Construction
Joey Amalei
Work Requested: (by: Joey Amalei )
remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Alyx Bradley
No Signature: Project. Invoice signed.
W39438
Onsite Black Construction
joey amalei
Work Requested: (by: Joey Amalei )
- remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Charles Rafanan
No Signature: Customer Signed Invoice.
W39437
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel to OCP ES to Rm 1 SN: 75W26-M4HBEN0100521
05/27/2022
11:40 am
Charles Rafanan
No Signature: Replaced Damaged Promethean ActivPanel with new 65inch Nickel ActivPanel. Tested new ActivPanel and Confirmed working with no issues. Placed new DSI Asset Tag on Panel. Removed Old Asset Tag from Damaged Panel and Placed on Document Provided by GDOE. Brought Damaged Promethean ActivPanel to DSI Office for Stripping of Parts for Spare.
W39436
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL TO MU LUJAN IN LIBRARY SN: 75W16-M4HBEN0100548
05/27/2022
11:00 am
Charles Rafanan
No Signature:
W39435
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL TO MU LUJAN TO LIBRARY SN: 75W26-M4HBEN0100523
05/27/2022
11:00 am
Charles Rafanan
No Signature:
W39434
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel at JQ San Miguel in the Main Office SN: 75W26-M4HBEN0100546
05/27/2022
09:45 am
Charles Rafanan
No Signature:
W39431
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Re-provision IP Phone
05/26/2022
03:57 pm
Charles Rafanan
With Customer Signature
W39430
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
PICK UP 1 REPLACEMENT PANEL (MU LUJAN)
05/26/2022
12:20 pm
Charles Rafanan
No Signature:
W39429
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
PICK UP 2 PANELS: MU LUJAN AND OCP ES
05/26/2022
12:15 pm
Charles Rafanan
No Signature:
W39428
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL AT INARAJAN ES IN LIBRARY SN: 75W26-M4HBEN0100520
05/26/2022
10:45 am
Charles Rafanan
No Signature:
W39427
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel at CL Taitano in AV Room SN: 75W26-M4HBEN0100519
05/26/2022
09:30 am
Charles Rafanan
No Signature:
W39426
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
pick up 3 panels at GDOE warehouse: JQ san Miguel, Inarajan ES, CL Taitano
05/26/2022
09:00 am
Charles Rafanan
No Signature:
W39425
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
pick up panels for maria ulloa, and vsa benavente
05/23/2022
12:00 pm
Charles Rafanan
No Signature:
W39424
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
pick up replacement panels for DL Perez and FBLG MS
05/23/2022
09:00 am
Charles Rafanan
No Signature:
W39423
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Monica unable to access Exchange email
05/26/2022
09:25 am
Chu Hsieh
No Signature: remote
W39421
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
PICKED UP 4 PANELS AT GDOE WAREHOUSE FOR INSTALLATION
05/25/2022
09:00 am
Charles Rafanan
No Signature:
W39420
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PROMETHEAN PANEL TO OKKODO HS IN RM G11 SN: 75W26-M4HBEN0100545
05/25/2022
11:15 am
Charles Rafanan
No Signature:
W39419
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PROMETHEAN PANEL TO ADACAO ES FOR LIBRARY SN: 75W26-M4HBEN0100544
05/25/2022
10:15 am
Charles Rafanan
No Signature:
W39418
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement Promethean panel to Price ES to Rm E22 SN: 75W26-M4HBEN0100547
05/25/2022
09:30 am
Charles Rafanan
No Signature:
W39417
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522
05/25/2022
01:30 pm
Alyx Bradley
No Signature: Warranty work for GDOE.
W39416
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522
05/25/2022
01:30 pm
Charles Rafanan
No Signature:
W39414
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Clone HDD to SSD
05/25/2022
11:00 am
Alyx Bradley
With Customer Signature
W39412
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
see chu
05/24/2022
02:44 pm
Charles Rafanan
With Customer Signature
W39410
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Troubelshoot QuickBooks export to Excel issues
05/24/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39408
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100507
05/23/2022
02:30 pm
Charles Rafanan
No Signature:
W39407
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100508
05/23/2022
02:00 pm
Charles Rafanan
No Signature:
W39406
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel for Maria Ulloa sn: 75W26-M4HBEN0100506
05/23/2022
01:00 pm
Charles Rafanan
No Signature:
W39404
Onsite Department of Public Health & Social Services
Joleen Almandres
Work Requested: (by: Joleen Almandres )
install: - 2 promethean 75" activ panels - 2 mobile stands - 2 laptops - 2 keyboards with mouse
05/24/2022
12:00 pm
Charles Rafanan
No Signature: Customer signed invoice.
W39403
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Setup printer and workstation.
05/23/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39401
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Michael Makio
Work Requested: (by: Michael Makio)
Reissue annual SSL certificate for remote.traguam.com expiring on May 30, 2022.
05/23/2022
09:30 am
Chu Hsieh
No Signature: remote
W39398
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
FBLG MS - PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100505
05/23/2022
01:30 pm
Charles Rafanan
No Signature:
W39396
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
DL Perez - Promethean install 75in replacement SN: 75W26-M4HBEN0100503
05/23/2022
10:00 am
Charles Rafanan
No Signature:
W39395
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
1 hour basic end user training
05/21/2022
09:30 am
Crystal Marasigan
No Signature: Per Kylene, no signature is required for this service
W39392
Inhouse Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Set up the new computer
05/19/2022
04:56 pm
Kevin Hsueh
With Customer Signature
W39391
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia reported some recipients not receiving emails and later found emails sent from Guamlawoffice.com are marked as spam and in their junk folder
05/19/2022
09:30 am
Chu Hsieh
No Signature: remote
W39390
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Upgrade Debtmaster to version 11.30
05/19/2022
09:30 am
Charles Rafanan
With Customer Signature
W39388
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Michael Makio
Work Requested: (by: Michael Makio)
Check backup failure
05/18/2022
11:00 am
Chu Hsieh
No Signature: remote
W39386
Service Contract
Onsite
Island Cancer Center
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Reorganize network equipment and cables at ICC
05/17/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39385
Service Contract
Onsite
Island Cancer Center
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Reorganize network equipment and cables at ICC
05/17/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39383
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
Install WiFi Module on Promethean Panel.
05/17/2022
11:00 am
Charles Rafanan
No Signature:
W39381
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Deliver and setup timeclock.
05/16/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39377
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Preparation on IP address change
05/13/2022
11:00 am
Chu Hsieh
No Signature: Remote
W39374
Remote Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Jay Park)
Guy advised she is unable to access QuickBooks due to an update. Requested immediate assistance.
05/13/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39372
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot internet issues
05/12/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39370
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Lynn could not print to HP P2035 that is attached to BackupPC.
05/11/2022
01:45 pm
Chu Hsieh
No Signature: remote
W39369
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law on Georgette's workstation.
05/11/2022
03:30 pm
Kevin Hsueh
With Customer Signature
W39368
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Troubleshoot SonicWALL Junk Store
05/11/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39367
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot NEX computer network share drive access.
05/11/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39366
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery
05/11/2022
01:30 pm
Alyx Bradley
No Signature: Project. Invoice signed.
W39365
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery
05/11/2022
01:30 pm
Charles Rafanan
With Customer Signature
W39364
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
Install promethean panel (wall mounted on concrete wall)
05/10/2022
01:30 pm
Kevin Hsueh
No Signature: Customer signed invoice.
W39363
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Dave's workstation. Troubleshoot Chona's laptop.
05/10/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39359
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Meeting with Colin to discuss removing ICC rack and switches.
05/09/2022
10:00 am
Chu Hsieh
With Customer Signature
W39356
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Configure mobile numbers and forwarding rules for Jesse Munoz and Paul Eustaquio.
05/09/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39355
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Update ap@mcpgroupgu.com email distribution group members. Update Anti-Spam whitelist.
05/09/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39352
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
provide 1 hour end user training for 4 panels
05/07/2022
09:30 am
Crystal Marasigan
No Signature: Work Order was not opened during the training, forgot to have the customer sign
W39349
Service Contract
Onsite
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Update QuickBooks on Agnes' workstation. Install server HDDs. Troubleshoot Jor-El's workstation.
05/06/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39344
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
PC Law Upgrade
05/04/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39343
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Internet down.
05/04/2022
10:28 am
Kevin Hsueh
With Customer Signature
W39342
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Troubleshoot Conrad Divis' MS Office 365. Create new email accounts. Setup VPN access for Vanessa's laptop
05/04/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39341
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Setup MS Office 365 on Raquel and Rose workstations
05/03/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39339
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Todd Thompson's monitor issue. Grainy and discolored display.
05/03/2022
01:30 pm
Charles Rafanan
With Customer Signature
W39338
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Provision 2 IP Phones. Change name on 1 extension.
05/02/2022
03:30 pm
Kevin Hsueh
No Signature: Remote Support: Mary Rose
W39337
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
install promethean panel (wall mounted on concrete wall)
05/10/2022
01:30 pm
Charles Rafanan
No Signature: Customer Signed Invoice
W39336
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
install promethean panel (wall mounted on concrete wall)
05/10/2022
01:30 pm
Alyx Bradley
No Signature: Project. Customer signed invoice.
W39334
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
install 3 promethean panels + mobile stands
05/04/2022
01:30 pm
Alyx Bradley
No Signature: Project.
W39333
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
install 3 promethean panels + mobile stands
05/04/2022
01:30 pm
Charles Rafanan
No Signature: Project
W39332
Onsite Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
install 2 promethean panels plus mobile stands and accessories
05/06/2022
01:30 pm
Alyx Bradley
No Signature: Project, and invoice was signed.
W39331
Onsite Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
install 2 promethean panels and mobile stands - tamuning 3rd floor
05/06/2022
01:30 pm
Charles Rafanan
No Signature: Customer Signed Invoice
W39329
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Vanessa's Laptop. Troubleshoot conference room mic issue. Troubleshoot Jacob's printing issues. Troubleshoot Bella's laptop.
05/02/2022
10:30 am
Kevin Hsueh
With Customer Signature
W39325
Inhouse Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Clone SSD and Upgrade Ram on 2 lenovo workstations.
04/29/2022
10:00 am
Charles Rafanan
With Customer Signature
W39324
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Promethean ActivPanel Install
04/28/2022
12:30 pm
Alyx Bradley
No Signature: Project & phone issues.
W39323
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Promethean ActivPanel Install
04/28/2022
12:30 pm
Charles Rafanan
No Signature: Project
W39322
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Promethean ActivPanel Install
04/28/2022
12:30 pm
Kevin Hsueh
No Signature: Project
W39321
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Perform troubleshooting steps for PC Law software on Lisa's workstation using KB article from PC Law Support.
04/28/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39318
Inhouse Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Upgrade RAM and SSD of 2 Lenovo Workstations.
04/26/2022
01:19 pm
Charles Rafanan
With Customer Signature
W39312
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot various issues
04/22/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39302
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Users unable to change password
04/18/2022
10:55 am
Chu Hsieh
No Signature: remote
W39301
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Upgrade QuickBooks software on Accounting workstations and server. Troubleshoot various issues.
04/19/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39298
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/15/2022
01:00 pm
Alyx Bradley
No Signature: Project.
W39297
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/15/2022
01:00 pm
Charles Rafanan
No Signature: Project
W39296
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/15/2022
01:00 pm
Kevin Hsueh
No Signature:
W39295
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/14/2022
09:00 am
Alyx Bradley
No Signature: Project.
W39294
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/14/2022
09:00 am
Charles Rafanan
No Signature: Project
W39293
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/14/2022
09:00 am
Kevin Hsueh
No Signature:
W39292
Ref/PO#20211296
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel SN: 75W26-L3HB3N2440246 GDOE asset tag: 59516 The requirements for "Mainboard" re-flash/upgrade: - Computer running Windows or macOS - 8 GB (or higher) USB memory device, formatted to FAT_32 with no other files or folders present on the device - Internet access, to download the firmware file - Disconnect ALL cables (except the power cable) and devices, including computing devices from the ActivPanel Titanium before starting the process.
04/20/2022
02:00 pm
Kevin Hsueh
No Signature: Principle not onsite to sign
W39291
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/13/2022
09:30 am
Alyx Bradley
No Signature: Project.
W39290
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/13/2022
09:30 am
Charles Rafanan
No Signature: Project
W39289
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/13/2022
09:30 am
Kevin Hsueh
No Signature: Project
W39287
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
SentinelOne reported infection to PC Desktop-MNO0138. Remotely Initiated a full scan on PC. Per Chona PC is located in Saipan and user had insert a thumb drive that contained infected files
04/08/2022
11:00 am
Chu Hsieh
No Signature: remote
W39285
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Video Wall Project
04/12/2022
09:30 am
Alyx Bradley
No Signature: Project
W39284
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Video Wall Project
04/12/2022
09:30 am
Charles Rafanan
No Signature: Project
W39283
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Video Wall Project
04/12/2022
09:30 am
Kevin Hsueh
No Signature: project
W39281
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
create new distribution group bclefile@guamlaw.net
04/07/2022
10:30 am
Chu Hsieh
No Signature: remote
W39278
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Network down.
04/07/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39276
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Various Issues
04/06/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39275
Service Contract
Onsite
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Troubleshoot HP LaserJet P2035. Per Lynn, printer showing "Offline"
04/06/2022
10:00 am
Alyx Bradley
With Customer Signature
W39273
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/05/2022
09:30 am
Kevin Hsueh
No Signature: Project
W39272
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/05/2022
09:30 am
Charles Rafanan
No Signature: Project
W39271
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/05/2022
09:30 am
Alyx Bradley
No Signature: Project
W39270
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
Setup N-Able N-Central access for Judiciary MIS Team.
04/04/2022
03:30 pm
Kevin Hsueh
No Signature: Project
W39269
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Deliver Video Wall Equipment to IT&E Mall Location
04/04/2022
09:30 am
Charles Rafanan
No Signature: Project
W39268
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Deliver Video Wall Equipment to IT&E Mall Location
04/04/2022
09:30 am
Alyx Bradley
No Signature: Project, and customer signed off with Crystal
W39267
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Jolene's printing issues.
04/04/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39266
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Deliver the listing of IT&E
04/04/2022
10:30 am
DSI Tech
With Customer Signature
W39264
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot various email issues.
04/04/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39261
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Troubleshoot 3CX SBC
04/01/2022
04:00 pm
Kevin Hsueh
With Customer Signature
W39260
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot 3CX Issues.
04/01/2022
02:00 pm
Alyx Bradley
With Customer Signature
W39259
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
N-Central Training Session 2.
04/01/2022
11:00 am
Kevin Hsueh
No Signature: Project
W39257
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot TimeQPlus
03/31/2022
11:30 am
Kevin Hsueh
With Customer Signature
W39254
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law send to email issue on Lisa's workstation.
03/30/2022
09:30 am
Alyx Bradley
With Customer Signature
W39249
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Tim reported every afternoon his Outlook becomes unresponsive.
03/28/2022
04:30 pm
Chu Hsieh
No Signature: remote
W39247
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot TimeQPlus Access.
03/28/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39244
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Dropping off the Minix Players to Jon Barnhart
03/25/2022
12:37 pm
DSI Tech
With Customer Signature
W39243
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Not receiving any emails since Monday
03/24/2022
04:00 pm
Chu Hsieh
No Signature: remote
W39242
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Block acllogistics.com on SonicWALL Hosted Email Security.
03/24/2022
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W39241
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Upgrade Sureta's workstation to Windows 10. Create new employee profile and configure access.
03/24/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39240
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law Issues.
03/24/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39239
Remote Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Update CUI SSP for Fargo Pacific
03/23/2022
02:00 pm
Kevin Hsueh
No Signature: Project
W39237
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Missing email (Monique) and Kevin having issue access pacer.login.uscourts.gov site.
03/23/2022
10:30 am
Chu Hsieh
No Signature: remote
W39234
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
PLDT to configure Subic Modem to Bridge Mode. DSI to configure SonicWALL.
03/22/2022
01:30 pm
Kevin Hsueh
No Signature: Project Remote Support
W39233
Remote Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Jay Park called and advised he is unable to join Microsoft Teams meeting
03/22/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39227
Inhouse Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Replace System Board
03/18/2022
11:00 am
Charles Rafanan
With Customer Signature
W39225
Onsite Guam Department of Education
Ansley Jackson
Work Requested: (by: Benjamin Morales)
Troubleshoot ActivPanel 75 (54360 75W26-L1HB1N4490235).
03/18/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39222
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
N-Central 2nd Training Session
03/17/2022
11:00 am
Kevin Hsueh
No Signature: Project
W39216