[][
# Customer
Work Requested
Scheduled Date/Time Technician Customer Signature
W39786
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Deliver and setup Lenovo Workstation and Monitor.
09/27/2022
09:00 am
Jayson Larot
With Customer Signature
W39785
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup SonicWALL Global VPN on Raquel's Laptop. Deliver and install MDA Server replacement HDD.
09/27/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39777
Ref/PO#GDOE PO 20228071
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end user training for P. C. Lujan
09/23/2022
09:30 am
KaeAna Dee Camacho
With Customer Signature
W39776
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at UMS
09/22/2022
11:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39775
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Deliver and setup 3 rugged external HDD for MDA Server daily backup.
09/22/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39774
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install and deliver 1 promethean panel 86" Titanium to Tiyan (FM F101) POC: Liberty Pinaula
09/23/2022
11:30 am
Jayson Larot
No Signature: Signed on Acknowledgment form
W39772
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot server.
09/21/2022
10:23 am
Kevin Hsueh
With Customer Signature
W39771
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist teacher with firmware update at Maria Ulloa
09/20/2022
11:35 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39770
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at BMS
09/20/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39769
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Okkodo
09/22/2022
07:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39768
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Okkodo
09/20/2022
12:40 pm
KaeAna Dee Camacho
No Signature: Remote Support
W39767
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Price Elementary
09/21/2022
10:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39766
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Setup SonicWall Hosted Email Security services
09/20/2022
02:00 pm
Chu Hsieh
No Signature: remote
W39765
Service Contract
Inhouse
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Reprep mitch Thompson workstation
09/20/2022
12:49 pm
Kevin Hsueh
With Customer Signature
W39764
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup new laptop for Michael.
09/20/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39761
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
Update ActivPanel firmware at Chief Brodie
09/19/2022
10:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39760
Onsite Guam Department of Education
Work Requested: (by: Raydeen )
install promethean lamp (qty: 2) for Price ES location: D1 and G9
09/19/2022
11:00 am
Jayson Larot
With Customer Signature
W39758
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Issue with opening outlook at Tim's Home PC
09/16/2022
04:30 pm
Chu Hsieh
No Signature: remote
W39756
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot AIA workstation.
09/16/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39755
Ref/PO#20200878-00
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct Promethean refresher training for FBLG
09/20/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39754
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/22/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39753
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/21/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39752
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/23/2022
01:30 pm
KaeAna Dee Camacho
With Customer Signature
W39751
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with firmware updates for FBLG
09/22/2022
09:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39750
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with firmware updates for FBLG
09/15/2022
11:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39748
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end user training for FBLG
09/15/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39747
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with manual firmware updates at GWHS
09/16/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39745
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Reprep old 3CX Lenovo Workstation. Workstation will be used for OP A.
09/14/2022
10:00 am
Jayson Larot
With Customer Signature
W39743
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user training for UMS
09/13/2022
12:30 pm
KaeAna Dee Camacho
With Customer Signature
W39741
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup new printer that ISA Dental purchased. Pickup old UPS units and 3CX IP Phones for disposal.
09/13/2022
02:00 pm
Jayson Larot
With Customer Signature
W39740
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
SSL Certificate expiring Aug 13, 2022 and needs to be rekeyed on the Exchange Server
09/12/2022
04:00 pm
Chu Hsieh
No Signature: remote
W39739
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at GWHS
09/14/2022
12:00 pm
KaeAna Dee Camacho
No Signature: customer unavailable
W39738
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Run new network line from server room to conference room.
09/13/2022
09:30 am
Jayson Larot
With Customer Signature
W39736
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Rekey and reinstall SSL Certificate.
09/12/2022
03:00 pm
Jayson Larot
With Customer Signature
W39734
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot slow speeds on WiFi
09/12/2022
08:30 am
Kevin Hsueh
No Signature:
W39733
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup SonicWALL Hosted Email Security
09/09/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39732
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct end user Promethean training for DYA
09/09/2022
05:30 pm
KaeAna Dee Camacho
With Customer Signature
W39731
Service Contract
Onsite
Cinnabon
Roxanne Williams
Work Requested: (by: Roxanne Williams)
Deliver HP All In One. Troubleshoot Printing Issues
09/09/2022
10:00 am
Jayson Larot
With Customer Signature
W39729
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user training at Okkodu HS SN: 786T-M46LFA7050068
09/08/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39728
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user training for SSHS SN: 75W26-M5HBEN1710067
09/08/2022
11:00 am
KaeAna Dee Camacho
With Customer Signature
W39727
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Outlook issues for warehouse staff. Troubleshoot network share drive access for accounting office staff.
09/07/2022
02:00 pm
Jayson Larot
With Customer Signature
W39726
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Server beeping
09/07/2022
10:00 am
Chu Hsieh
With Customer Signature
W39724
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch's Outlook Issues.
09/07/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39723
Inhouse Camacho, Chelly
Chelly Camacho
Work Requested: (by: Chelly Camacho)
Please see Mae regarding this service. Laptop PIN is 1626 Per Mae, Wipe out laptop and Reinstall Windows OS
09/06/2022
01:10 pm
Jayson Larot
No Signature: Inhouse Service
W39722
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Deploy Sentinel One EDR
09/06/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39721
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware update for Jose Rios MS
09/07/2022
08:30 am
KaeAna Dee Camacho
With Customer Signature
W39720
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user Promethean training for SHS
09/06/2022
02:30 pm
KaeAna Dee Camacho
With Customer Signature
W39719
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct end-user Promethean training to DYA
09/06/2022
09:00 am
KaeAna Dee Camacho
With Customer Signature
W39718
Service Contract
Inhouse
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install SSD
09/06/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39713
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch's MS Office
09/02/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39712
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Joy's workstation
09/01/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39711
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour promethean end user training for Special Education dept.
09/01/2022
01:00 pm
KaeAna Dee Camacho
With Customer Signature
W39710
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at Tiyan HS
09/01/2022
10:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39708
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user Promethean training to CPS (Agana)
08/31/2022
11:00 am
KaeAna Dee Camacho
With Customer Signature
W39707
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean panel to LP Untalan MS (E108) POC: Haane Leon Guerrero GDOE Asset Tag: 92412
09/08/2022
11:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39706
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 mobile stand to LP Untalan MS (E108) POC: Ha'ane Leon Guerrero GDOE Asset Tag: 90812
09/07/2022
11:30 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39704
Onsite University of Guam - SBDC
John Byers
Work Requested: (by: John Byers )
troubleshoot Promethean panel - laptop not connecting to the panel
08/31/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39703
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
relocate 1 promethean panel and mobile stand from 1st to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100523 GDOE asset tag: 90846
08/31/2022
11:30 am
Jayson Larot
With Customer Signature
W39702
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
relocate promethean panel and mobile stand to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100548 GDOE Asset tag: 90845
08/31/2022
09:30 am
Jayson Larot
With Customer Signature
W39701
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Daves workstation.
08/30/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39700
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver promethean panel SSHS Rm 206 (Rita Aquino) GDOE Asset tag 92415
09/06/2022
10:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form.
W39699
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean mobile stand to SSHS GDOE asset tag 90815
09/02/2022
09:00 am
Jayson Larot
No Signature: Customer signed in Acknowledgment form
W39698
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's MS Outlook. Unable to open attachments.
08/30/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39697
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot Lisa's workstation PC Law issues with PC Law support.
08/30/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39696
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Set up EBS to Tech ID : T0533
08/29/2022
03:05 pm
Jayson Larot
With Customer Signature
W39695
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware update at JFKHS
08/19/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39694
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at DLP
08/24/2022
11:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39693
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates to SSHS
08/24/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39692
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for CL. Taitano
08/29/2022
11:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable to sign
W39691
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for AIJMS
08/29/2022
08:30 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39690
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for iLearn Academy
08/30/2022
09:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable to sign
W39689
Onsite Prestige Automobiles
Raphael Hilmi
Work Requested: (by: Raphael Hilmi)
Troubleshoot Raphael Hilmi's Outlook issues.
08/29/2022
02:00 pm
Kevin Hsueh
No Signature: Warranty Work. Previous work order W39658 on 08/22/2022
W39688
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
UPI ES 1. replace mainboard 2. change serial number on replacement board
09/01/2022
12:15 pm
Jayson Larot
With Customer Signature
W39687
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean panel to FBLG MS (Rm 807) POC: carol GDOE Asset tag: 92413
09/06/2022
11:30 am
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39686
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 Promethean mobile stand to FBLG MS (Rm 807) POC: Carol GDOE Asset tag: 90813
09/02/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on acknowledgement form
W39685
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver 1 panel to Curriculum and Instruction (Bdlg C3) POC: Nelly Number 300-1380 GDOE Asset tag: 92416
09/06/2022
09:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39684
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 2 promethean panels to PC Lujan (Rm 5 and Rm 204) GDOE Asset tags: 92420, 92421 POC: Beth Number: 300-2901
09/08/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39683
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install promethean mobile stand (qty: 2) to PC Lujan GDOE Asset tags: 90820, 90821 POC: Beth Number: 3002-2901
09/07/2022
10:30 am
Jayson Larot
No Signature: Customer signed acknowledgement form
W39681
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Check new IT&E Fiber Internet Circuit
08/26/2022
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39679
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct Promethean end-user training at DYA (Bldg A - Directors Office)
08/26/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39678
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install 1 promethean panel and mobile stand to Okkodo HS (Rm C106) let the guard know you are delivering to GCC Automotive POC: Jonathan Perez Number: 929-0925
08/30/2022
01:00 pm
Jayson Larot
No Signature: Remote Support
W39677
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install 1 promethean panel and mobile stand to Southern High (Rm 6103, Automotive) POS: James Tabunar
08/30/2022
10:00 am
Jayson Larot
No Signature: Customer signed on printed work order.
W39676
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Install UPS replacement batteries.
08/25/2022
03:00 pm
Jayson Larot
With Customer Signature
W39675
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Colin Jones unable to access email while traveling in Vietnam.
08/25/2022
11:45 am
Chu Hsieh
No Signature: remote
W39674
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
troubleshoot panel - not turning on at Upi Elementary School SN: 75W26-K9HLDN1070063 Location: Rm G101 GDOE Asset: 46692 Number: 929-4174
08/25/2022
12:15 pm
Jayson Larot
With Customer Signature
W39673
Inhouse Department of Public Health & Social Services
alicia guiking
Work Requested: (by: Alicia Guiking )
troubleshoot tablet not scanning
08/24/2022
11:14 am
Jayson Larot
With Customer Signature
W39671
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
install 1 promethean activpanel 75" to CPS SN: 75W26-M5HBEN1710010
08/24/2022
01:30 pm
Jayson Larot
No Signature: Customer signed on the printed work order
W39670
Onsite Guam Department of Education
Ansley Jackson
Work Requested: (by: Ansley Jackson)
install promethean ActivPanel Nickel 75" (replacement) to PC Lujan (RM 14) Old SN: 75W26-L1HB1N4490235
08/24/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on the printed Work Order
W39669
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install Promethean ActivPanel Nickel 75" to GDO Curriculum & Instruction (Rm 820) SN: 75W26-M5HBEN1710068
08/24/2022
10:30 am
Jayson Larot
No Signature: Customer Signed on Printed Work Order
W39668
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install Promethean panel to GDOE Special Education - Rm 850 SN: 75W26-M5HBEN1710004
08/24/2022
09:45 am
Jayson Larot
No Signature: Customer signed in the printed Work order
W39667
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Restore deleted files from server daily backup image.
08/23/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39665
Service Contract
Remote
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Troubleshoot printing issues when printing from Lifelong Memories Software
08/23/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39664
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Work with OPA IT support for 3CX Phone System firewall port forwarding.
08/23/2022
09:00 am
Kevin Hsueh
No Signature: Project
W39663
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
install 3 Promethean activpanels with mobile stand SN: 75W26-M5HBEN1710065, 75W26-M5HBEN1710064, 75W26-M5HBEN1710062 stands: 90817, 90818, 90819
08/23/2022
09:30 am
Jayson Larot
With Customer Signature
W39662
Inhouse University of Guam
Jolene Pocaigue
Work Requested: (by: Jolene Pocaigue)
troubleshoot thermal scanner tablet for UOG Trio- not scanning again
08/22/2022
03:00 pm
Jayson Larot
With Customer Signature
W39661
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Relocate Vanessa's workstation.
08/22/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39660
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Check external HDDs used for server daily backup.
08/22/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39659
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
set up Promethean mobile stand (qty: 2) at GCC POC: Christine Sison Number: 735-5589 ext 0205
08/22/2022
10:00 am
Jayson Larot
No Signature: Customer left, not onsite unavailable to sign
W39657
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Wes reported no internet and share drive access.
08/20/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39656
Onsite Guam Department of Education
Tania Anderson
Work Requested: (by: Tania Anderson )
firmware update at Agueda Johnston MS SN: 75W26-L7HB6N6740114
08/19/2022
11:00 am
KaeAna Dee Camacho
No Signature: Teacher was unavailable
W39653
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Cutover to 3CX Phone System
08/18/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39651
Onsite Guam Community College
Josha Golder
Work Requested: (by: Josha Golder)
install firmware update SN: 86W26-K9HLBN1510127
08/18/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer was unavailable to sign
W39649
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
3CX End User and Admin Training.
08/17/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39648
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install Windows Updates
08/17/2022
12:30 pm
Chu Hsieh
No Signature: remote
W39647
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Assist Colin on renewing and installing SSL Certificate
08/16/2022
02:00 pm
Chu Hsieh
No Signature: remote
W39646
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Test network line in accounting office, confirm if line is active. Troubleshoot Conference Room workstation webcam. Pick up new Lenovo Server.
08/16/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39645
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
OPA 3CX Project
08/16/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39644
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot internet and 3CX issues.
08/16/2022
08:15 am
Kevin Hsueh
With Customer Signature
W39641
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Deliver and setup Grandstream ATA Gateway.
08/15/2022
02:00 pm
Jayson Larot
With Customer Signature
W39639
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Michael Makio
Work Requested: (by: Michael Makio)
Deliver and setup Lenovo workstation for Nicole.
08/15/2022
09:30 am
Jayson Larot
With Customer Signature
W39636
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Update Boarding Pass
08/11/2022
05:00 pm
Pam Castilla
No Signature: Remote
W39635
Service Contract
Remote
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Reset passwords for Len@guammemorialpark.com and Dave@guammemorialpark.com
08/11/2022
03:00 pm
Kevin Hsueh
No Signature: Remote Support
W39633
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot Internet issues for NEX store.
08/09/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39631
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 Promethean Mobile stand to Child Protective Services (Hagatna) SN: 2111-2535 POC: Melanie Brennan
08/09/2022
02:00 pm
Jayson Larot
With Customer Signature
W39630
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle having issue with her dock.
08/09/2022
09:30 am
Chu Hsieh
With Customer Signature
W39629
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver and install 1 promethean mobile stand to Curriculum & Instruction dept. SN: 90814
08/08/2022
03:30 pm
Jayson Larot
With Customer Signature
W39628
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver and install 1 Promethean mobile stand to GDOE Special Education department SN: 2111-2546
08/09/2022
09:30 am
Jayson Larot
With Customer Signature
W39625
Service Contract
Remote
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Jon unable to open jpg files
08/08/2022
09:45 am
Chu Hsieh
No Signature: remote support
W39624
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Rene Molinos)
Provision new ext 390 for Philip Bonner
08/08/2022
09:30 am
Jayson Larot
No Signature: Remote Service
W39623
Service Contract
Onsite
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Jon can't print and having issues with Outlook.
08/05/2022
11:00 am
Chu Hsieh
With Customer Signature
W39622
Onsite Guam Behavioral Health and Wellness Center
May Ordona
Work Requested: (by: May Ordona )
troubleshoot panel (sn: 65W26-K5HL1N1070238) no internet connectivity
08/05/2022
11:00 am
Jayson Larot
With Customer Signature
W39621
Remote Guam Behavioral Health and Wellness Center
May Ordona
Work Requested: (by: May Ordona )
troubleshoot panel (SN: 65W26-K5HL1N1070238) panel running slow
08/05/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39620
Service Contract
Inhouse
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
check update issue
08/04/2022
04:04 pm
Jayson Larot
With Customer Signature
W39619
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot promethean panel at giving tree (Lotte)
08/04/2022
02:00 pm
Jayson Larot
With Customer Signature
W39618
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Gail requested uploading of new Rpt_AP.ini file to CYMA4 server
08/03/2022
03:00 pm
Chu Hsieh
No Signature: remote
W39617
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
trouble shoot proemthean panel spit screen at Jose Rios MS • SN: 75W26-K7HBDN1290036 (GDOE Asset Tag 47364)
08/04/2022
09:30 am
Jayson Larot
With Customer Signature
W39616
Inhouse Department of Public Health & Social Services
DeAnndra Chargualaf
Work Requested: (by: DeAnndra Chargualaf )
troubleshoot thermal scanner tablet
08/03/2022
03:00 pm
Jayson Larot
No Signature: Inhouse Service
W39614
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot promethean panel (Lotte) - no sound and screen is lagging
08/03/2022
01:30 pm
Jayson Larot
With Customer Signature
W39613
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
tag 12 promethean panels and mobile stands (columns) at GDOE warehouse
08/03/2022
09:30 am
Jayson Larot
With Customer Signature
W39612
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install promethean panels to SIFA
07/19/2022
09:30 am
Kylene Hsieh
No Signature: customer not available for signature
W39611
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install 28 promethean panels to SIFA
07/18/2022
09:30 am
Kylene Hsieh
No Signature: customer not available for signature
W39610
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Transfer data to Todd's new Macbook.
08/02/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39609
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Provision IP Phones with extensions
08/02/2022
01:30 pm
Jayson Larot
No Signature: Ongoing Project
W39607
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct Promethean training for SIFA
08/02/2022
08:00 am
KaeAna Dee Camacho
With Customer Signature
W39606
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
- assist with promethean installation of 28 boards for SIFA
07/20/2022
09:00 am
Alahas Pereda
No Signature: not available for signature
W39605
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
- assist with installation of 28 panels for SIFA
07/19/2022
01:00 pm
Alahas Pereda
No Signature: Customer was unavailable for signature. Still need to go back the following to complete services.
W39603
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
Soundbar Install for Room 21, Ms. Tyquiengco. - PO # : 20211203 - SN # : 75W26-L5HL4N2730020 - GDOE Asset Tag : 59572
08/01/2022
11:00 am
Jayson Larot
With Customer Signature
W39602
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Setup laptop and new employee profile.
08/01/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39601
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct 1 hour Promethean end user training for SIFA
08/01/2022
08:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39600
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct 1 hour basic end user training for sifa
08/01/2022
08:00 am
Kylene Hsieh
With Customer Signature
W39599
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot panel at The Giving Tree (Lotte) - user tried to access "owner" profile and it is asking for pin
07/29/2022
02:00 pm
Jayson Larot
With Customer Signature
W39598
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot panel at Giving Tree (Lotte) - user tried to use "owner" account and it is asking for pin
07/29/2022
02:00 pm
Kevin Hsueh
No Signature: Jayson obtained signature on his work order
W39597
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Neil Rochelle)
install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516
07/29/2022
11:00 am
Kevin Hsueh
No Signature: Warranty Service
W39596
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Mariann Lujan )
install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516
07/29/2022
11:00 am
Jayson Larot
No Signature: No signature warranty service
W39595
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364
07/29/2022
10:30 am
Kevin Hsueh
No Signature: warranty service
W39594
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364
07/29/2022
10:30 am
Jayson Larot
No Signature: No signature warranty service
W39593
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install sound bar at GWHS See Mr. Aaron Soundbar Install for Room B200, Mr. Borja. - SN # : 75W26-L5HL4N2730017 - GDOE Asset Tag # : 59576
07/29/2022
09:00 am
Jayson Larot
With Customer Signature
W39591
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Marks Laptop
07/28/2022
01:00 pm
Kevin Hsueh
With Customer Signature
W39590
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Complete FAR DFARS Cyber Security Implementation Questionnaire.
07/28/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39589
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Deliver and setup Lisa's workstation.
07/28/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39588
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
Room 111 for Ms. Cortez - SN # : 75W26-L5HL4N2730073 - GDOE Asset Tag : 59577
07/28/2022
01:00 pm
Jayson Larot
With Customer Signature
W39587
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install 2 soundbars: Room A111 for Ms. Rolinski - SN # : 75W26-L5HL4N2730021 - GDOE Asset Tag: 59573 Room B109 for Ms. Weger - SN # : 75W26-L5HL4N2730007 - GDOE Asset Tag : 59574
07/28/2022
09:30 am
Jayson Larot
With Customer Signature
W39586
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Onsite to assist with GTA VoIP deployment.
07/27/2022
03:00 pm
Kevin Hsueh
With Customer Signature
W39584
Inhouse Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install new SSD and Install Windows 10
07/27/2022
01:33 pm
Chu Hsieh
No Signature: PC to be deliver by Kevin
W39581
Onsite University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
deliver digital signage screen
07/27/2022
02:00 pm
Jayson Larot
With Customer Signature
W39580
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
Allan cannot open Outlook. OST file corrupted
07/27/2022
10:00 am
Chu Hsieh
No Signature: remote support
W39575
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Deploy 3CX Phone System Server onsite at OPA
07/26/2022
09:30 am
Jayson Larot
No Signature: Remote Support
W39573
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Site visit/Site survey with IT&E at MDA. IT&E will be deploying a new internet service.
07/25/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39572
Service Contract
Remote
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Torgun not receiving emails on tennisacademyguam.com
07/25/2022
10:45 am
Chu Hsieh
No Signature: remote
W39571
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
collect and dispose of Promethean trash at SiFA
07/25/2022
09:30 am
Jayson Larot
With Customer Signature
W39569
Service Contract
Onsite
Cinnabon
Chuck Williams
Work Requested: (by: Chuck Williams)
Site visit for network requirements at new office location.
07/25/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39568
Service Contract
Remote
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Re-key SSL certificate for remote.mcpgroupgu.com
07/25/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39567
Service Contract
Remote
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Check on SonicWALL. Wetransfer.com not accessible again.
07/20/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39566
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install 10 promethean panels to SiFa
07/20/2022
09:00 am
Jayson Larot
With Customer Signature
W39565
Inhouse University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
Troubleshoot Digital Signage
07/20/2022
08:30 am
Kevin Hsueh
No Signature: Warranty Service
W39564
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Create new email account for Rebeka Lynn Leiter-McCoy.
07/19/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39563
Service Contract
Remote
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Check McAfee subscription renewal.
07/19/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39562
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
pick up 28 panels at GDOE warehouse deliver and install 28 panels to SiFA
07/19/2022
09:00 am
Jayson Larot
With Customer Signature
W39560
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
pick up mobile stands (qty: 28) from GDOE warehouse and deliver to SiFA - install 28 mobile stands (RM D103)
07/18/2022
09:30 am
Jayson Larot
With Customer Signature
W39559
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
provide 1 hour basic end user training (Dededo location)
07/16/2022
08:30 am
Kylene Hsieh
No Signature: customer was not available to sign
W39558
Onsite University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
Pick Up Digital Signage for in-house troubleshooting at DSI
07/15/2022
01:30 pm
Jayson Larot
No Signature: Sir Kevin got it
W39556
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Unblock wetransfer.com
07/15/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39555
Onsite Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Deliver server rack to TRMA.
07/15/2022
09:30 am
Jayson Larot
No Signature: Server Project
W39554
Onsite Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Deliver server rack to TRMA.
07/15/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39553
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Troubleshoot scanning issues.
07/14/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39552
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Pick up Gail's workstation for in-house troubleshooting at DSI. Workstation constantly crashing.
07/14/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39551
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
tag 28 promethean mobile stands at GDOE warehouse
07/12/2022
01:00 pm
Jayson Larot
No Signature: Finished Early
W39550
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
tag 28 promethean panels at GDOE Warehouse
07/12/2022
09:00 am
Jayson Larot
No Signature: was with Ms. Kylene just to tag boards
W39548
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Troubleshoot print to PDF on timeclock workstation
07/11/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39547
Service Contract
Inhouse
Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
warranty support
07/18/2022
01:00 pm
Kevin Hsueh
With Customer Signature
W39546
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Gail's workstation. No display on monitor.
07/11/2022
10:00 am
Jayson Larot
With Customer Signature
W39545
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Onsite to assist with any issues related to server migration.
07/11/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39544
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Deliver and deploy new Lenovo Server
07/08/2022
01:30 pm
Jayson Larot
No Signature: Client not onsite
W39543
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Deliver and deploy new Lenovo Server
07/08/2022
01:30 pm
Kevin Hsueh
No Signature: Marie not onsite
W39542
Service Contract
Remote
Morrico Equipment
Kristeen Carter
Work Requested: (by: Kristeen Carter)
Configure IP Phone (IP: 10.68.0.31) for Extension 770.
07/08/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39541
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Guy's laptop
07/08/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39540
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup SonicWALL Hosted Email Security appliance.
07/07/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39538
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
install 1 65" Promethean panel wall mounted to Yigo location SN: 65W26-M5HBEN1440306
07/07/2022
04:00 pm
Jayson Larot
With Customer Signature
W39534
Inhouse Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
install 1 tablet with thermal scanner
07/08/2022
09:00 am
Jayson Larot
No Signature: Inhouse service
W39531
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
continue with dns record for spf and dkim
07/06/2022
04:50 pm
Chu Hsieh
No Signature: remote
W39530
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Update spf and dkim records on DNS server.
07/06/2022
02:00 pm
Chu Hsieh
No Signature: remote support
W39529
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
install 1 65" Nickel Promethean panel (wall mounted) to Giving Tree at the Dededo location SN: 65W26-M5HBEN1440305
07/06/2022
04:00 pm
Jayson Larot
With Customer Signature
W39528
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
Inspect 3 Promethean Panels (potentially damaged). SN: 65W26-M5HBEN1440302, 65W26-M5HBEN1440477, 65W26-M5HBEN1440457
07/06/2022
09:06 am
Kevin Hsueh
No Signature: warranty service
W39526
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Meeting with GTA and ISA Dental to discuss phone system.
07/05/2022
03:00 pm
Kevin Hsueh
With Customer Signature
W39525
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Reset Agnes and Dave profile passwords per Roxanne's request.
07/05/2022
11:30 am
Kevin Hsueh
No Signature: Remote Support
W39524
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
install 1 65" Nickel promethean panel to Lotte Hotel location (wall mounted) SN: 65W26-M5HBEN1440304
07/05/2022
04:00 pm
Jayson Larot
No Signature: forgot to print workorder
W39523
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Monica's Office 365 expired on June 30, 2022
07/05/2022
10:30 am
Chu Hsieh
No Signature: remote support
W39521
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot printing issues on Mr. Miller's Mac desktop and laptop.
07/01/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39520
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Mark's IP Phone
07/01/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39518
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
deliver 3 86" Titanium panels to GCC storage classroom POC: Christine Sison Number: 735-5589 ext 0205
07/01/2022
02:00 pm
Jayson Larot
No Signature: was with Sir Kevin
W39517
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
deliver 3 86" Titanium panels and accessories to GCC storage classroom POC: Christine Sison Number: 735-5589 ext 0205
07/01/2022
02:00 pm
Kevin Hsueh
No Signature: Project
W39516
Inhouse St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Setup Lenovo ThinkSystem ST50
06/30/2022
12:00 pm
Jayson Larot
No Signature: Remote Support
W39512
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Update SecurityMetrics PCI Questionnaire.
06/29/2022
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39508
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Timeclock Access
06/27/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39506
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Network.
06/23/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39502
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Provide GTA isa dental PPPoE information.
06/22/2022
06:30 pm
Kevin Hsueh
No Signature: Remote Support
W39501
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia unable to connect to her office PC remotely
06/22/2022
05:00 pm
Chu Hsieh
No Signature: remote
W39495
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia reported Lindy unable to open link on a website.
06/20/2022
02:30 pm
Chu Hsieh
No Signature: remote
W39493
Service Contract
Remote
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot QuickBooks. Per Guy, QuickBooks unable to open.
06/20/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39491
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Wes reported Noriko opened a link on spam email. Check workstation for infections.
06/17/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39490
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Relocate server
06/17/2022
09:30 am
Chu Hsieh
With Customer Signature
W39489
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law.
06/17/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39485
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle have problem printing from PDF reader
06/14/2022
10:30 am
Chu Hsieh
With Customer Signature
W39484
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Troubleshoot Todd's email search issues
06/14/2022
10:30 am
Charles Rafanan
With Customer Signature
W39483
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup Mr. Webber's exchange account on his new mobile phone.
06/14/2022
09:30 am
Charles Rafanan
With Customer Signature
W39482
Remote Judiciary of Guam
Baldwin Quibuyen
Work Requested: (by: Baldwin Quibuyen)
Create N-Able N-Central alerts for Server devices.
06/13/2022
03:30 pm
Kevin Hsueh
No Signature: Remote Support
W39481
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Michael's network share drive issues on his laptop.
06/13/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39480
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot and reprep Server
06/13/2022
09:42 am
Kevin Hsueh
No Signature: Customer will pick up server
W39479
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Pick up server (old Saipan server) from Ambyth and bring back to DSI for troubleshooting.
06/13/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39478
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Deliver and setup workstation for Todd
06/10/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39477
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
Reflash Promethean Panel Firmware at PC Lujan
06/10/2022
01:00 pm
Charles Rafanan
With Customer Signature
W39476
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Update SonicWALL junk store settings. Troubleshoot Mr. Webber's Gmail account on his iPhone.
06/10/2022
08:30 am
Kevin Hsueh
No Signature:
W39474
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install MS Office 365 32 bit on Lisa's workstation. Connect front desk Xerox printer to network.
06/09/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39473
Onsite Department of Public Health & Social Services
Gabrielle Villagomez
Work Requested: (by: Gabrielle Villagomez)
Deliver Promethean Panel
06/09/2022
10:00 am
Charles Rafanan
No Signature: Customer Signed Invoice.
W39471
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Register employees to timeclock
06/09/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39470
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot SonicWALL AntiSpam Junk Store.
06/08/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39469
Service Contract
Inhouse
Thompson, Thompson & Alcantara, LLC
Sureta San Nicolas
Work Requested: (by: Sureta San Nicolas)
Please see attached document
06/08/2022
01:47 pm
Charles Rafanan
No Signature: Remote Support
W39468
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Abi's QuickBooks
06/08/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39467
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Service laptop SRVC-12 unable to connect to ebs-sqlsrv
06/08/2022
09:30 am
Chu Hsieh
With Customer Signature
W39464
Service Contract
Remote
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Agnes reported issues with her Outlook
06/07/2022
02:30 pm
Chu Hsieh
No Signature: remote
W39463
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Install user ID on EBS
06/07/2022
02:43 pm
Kevin Hsueh
With Customer Signature
W39462
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Carmen's workstation issues. Troubleshoot Roland's network drive access.
06/07/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39461
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Configure Microsoft Edge to access Drew Marine on Eric James' workstation
06/06/2022
09:30 am
Charles Rafanan
With Customer Signature
W39460
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel Asset: 47364 Serial number: 75W26-K7HBDN1290036 Model: AP7-U75-EU1 Rm: 28 please see attached for instructions
06/07/2022
10:00 am
Charles Rafanan
With Customer Signature
W39459
Onsite Guam Behavioral Health and Wellness Center
Leonora Urbano
Work Requested: (by: Leonora Urbano )
Promethean 1 hour basic end user training
06/03/2022
01:00 pm
Melissa Dimla
With Customer Signature
W39458
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot AJ's laptop
06/02/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39456
Onsite Department of Public Health & Social Services
Joleen Almandres
Work Requested: (by: Joleen Almandres )
end user promethean training at DPHSS Grants Management Office (Hesler Bldg)
06/02/2022
01:00 pm
Kylene Hsieh
No Signature: DPHSS project hours (Training)
W39454
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725
06/03/2022
01:30 pm
Alyx Bradley
No Signature: Invoice signed.
W39453
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725
06/03/2022
01:30 pm
Charles Rafanan
No Signature: Customer signed invoice
W39452
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725
06/03/2022
10:00 am
Alyx Bradley
No Signature: Invoice Signed.
W39451
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725
06/03/2022
10:00 am
Charles Rafanan
No Signature: Customer signed invoice
W39450
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel to UOG English Bldg (Tritons call lab: EC209) SN: 770T-M36XDA3870262
06/02/2022
01:30 pm
Alyx Bradley
With Customer Signature
W39449
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (Tritons call lab: EC209) Dry wall SN: 770T-M36XDA3870262 POC: Tarren Number: 7352850
06/02/2022
01:30 pm
Charles Rafanan
With Customer Signature
W39448
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel to UOG Humanities Bldg (HSS 104) SN: 770T-M36XDA3870261
06/02/2022
10:00 am
Alyx Bradley
With Customer Signature
W39447
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean 70" Titanium wall mount activpanel to UOG Humanities Bldg (HSS 104) Dry Wall SN: 770T-M36XDA3870261 POC: Tarren Number: 735-2850
06/02/2022
10:00 am
Charles Rafanan
With Customer Signature
W39443
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036
06/01/2022
10:00 am
Alyx Bradley
With Customer Signature
W39442
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036
06/01/2022
10:00 am
Charles Rafanan
With Customer Signature
W39441
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Setup 2 new employee email and MS Office 365 accounts.
05/31/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39440
Onsite Black Construction
Joey Amalei
Work Requested: (by: Joey Amalei )
remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39439
Onsite Black Construction
Joey Amalei
Work Requested: (by: Joey Amalei )
remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Alyx Bradley
No Signature: Project. Invoice signed.
W39438
Onsite Black Construction
joey amalei
Work Requested: (by: Joey Amalei )
- remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Charles Rafanan
No Signature: Customer Signed Invoice.
W39437
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel to OCP ES to Rm 1 SN: 75W26-M4HBEN0100521
05/27/2022
11:40 am
Charles Rafanan
No Signature: Replaced Damaged Promethean ActivPanel with new 65inch Nickel ActivPanel. Tested new ActivPanel and Confirmed working with no issues. Placed new DSI Asset Tag on Panel. Removed Old Asset Tag from Damaged Panel and Placed on Document Provided by GDOE. Brought Damaged Promethean ActivPanel to DSI Office for Stripping of Parts for Spare.
W39436
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL TO MU LUJAN IN LIBRARY SN: 75W16-M4HBEN0100548
05/27/2022
11:00 am
Charles Rafanan
No Signature:
W39435
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL TO MU LUJAN TO LIBRARY SN: 75W26-M4HBEN0100523
05/27/2022
11:00 am
Charles Rafanan
No Signature:
W39434
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel at JQ San Miguel in the Main Office SN: 75W26-M4HBEN0100546
05/27/2022
09:45 am
Charles Rafanan
No Signature:
W39431
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Re-provision IP Phone
05/26/2022
03:57 pm
Charles Rafanan
With Customer Signature
W39430