[][
# Customer
Work Requested
Scheduled Date/Time Technician Customer Signature
W39907
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Internet Down.
11/22/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39906
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Configure Chloe Sanchez (CSanchez@guamlawoffice.com) mailbox access.
11/22/2022
11:30 am
Kevin Hsueh
No Signature: Remote Support
W39903
Onsite Guam Department of Education
Work Requested: (by: Alona Hall )
install warranty replacement Promethean panel to LES SN: 75W26-KCHLEN1790014
11/22/2022
01:30 pm
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39902
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
Transport panel to GDOE warehouse to get asset tagged then deliver and install replacement panel SN:75W26-KCHLEN1790013 for panel SN: 75W26-K9HLDN1070063 at UPI ES (Room G101).
11/22/2022
10:45 am
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39898
Service Contract
Onsite
Guam Memorial Park
Anthony Marques
Work Requested: (by: Anthony Marques)
Network down. Troubleshoot network
11/18/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39897
Onsite Bishop Baumgartner Memorial School
David Duenas
Work Requested: (by: David Duenas )
troubleshoot promethean projector - teacher thinks that the VGA cable may be bent SN: ABV378E100 Location: Room 6B Catherine McColley Building
11/18/2022
02:00 pm
Jayson Larot
With Customer Signature
W39895
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Wes reported no external emails being received
11/16/2022
05:00 pm
Kevin Hsueh
No Signature: Remote Support
W39894
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup new employee on timeclock
11/16/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39891
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Lori's workstation. Workstation unable to boot up properly.
11/14/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39890
Ref/PO#891941
Onsite Level 10
Level 10 Inc
Work Requested: (by: Level 10 Inc)
Level 10 Service 891941 at Ross #497 Register APC BK350/BE600M1 Battery backup replacement
11/15/2022
09:30 am
Jayson Larot
No Signature: Level 10 service
W39887
Service Contract
Onsite
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Check Time Clock workstation. Anthony unable to Remote Desktop to the time clock workstation.
11/11/2022
08:30 am
Jayson Larot
With Customer Signature
W39886
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Upgrade 3CX Phone System from Version 16 to Version 18
11/11/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39883
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Benjie Vivero
Work Requested: (by: Benjie Vivero)
Troubleshoot workstation in Saipan. Unable to access network or internet.
11/08/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39882
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Timeclock
11/08/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39881
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch Thompson's Outlook Issue
11/07/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39879
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jay Garrido
Work Requested: (by: Jay Garrido)
Setup Laptop for John Ken
11/07/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39877
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Guy Binoya)
Deliver and install RAM for Feli's laptop and troubleshoot Jun's PDF Xchange issue.
11/03/2022
04:00 pm
Jayson Larot
With Customer Signature
W39875
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup new MS office 365 license to share with other workstations.
11/03/2022
10:00 am
Jayson Larot
With Customer Signature
W39874
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Deliver and install new batteries for APC SmartUPS 1500
11/02/2022
03:00 pm
Jayson Larot
With Customer Signature
W39873
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Ambyth Saipan Service: Setup new Docomo Fiber Internet on SonicWALL Firewall.
11/02/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39871
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Chona's Outlook search issue and unable to access Ajera issue on Michael's workstation.
11/01/2022
02:00 pm
Jayson Larot
With Customer Signature
W39868
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Disable Conrad Cabrera accounts. Clean out Conrad's laptop.
10/31/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39867
Onsite Guam Department of Education
Work Requested: (by: Beth Perez )
relocate Promethean board from Superintendent's office (Tiyan) to PC Lujan (2nd floor) SN: P70D-I71Z1AXQA1574
10/28/2022
11:30 am
Jayson Larot
With Customer Signature
W39866
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Marleen having issues printing from new pc
10/27/2022
01:30 pm
Chu Hsieh
No Signature: project
W39864
Remote Express Business Service
Joyce Santos
Work Requested: (by: Joyce Santos)
Update EBS Auto Attendant message
10/26/2022
02:00 pm
Kevin Hsueh
No Signature: Hosted 3CX Service
W39863
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Install/Upgrade QuickBooks to version 2023 on Guy Binoya’s workstation.
10/26/2022
09:30 am
Jayson Larot
With Customer Signature
W39862
Service Contract
Onsite
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Troubleshoot Server
10/25/2022
08:15 am
Kevin Hsueh
No Signature:
W39861
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Renew and install new SSL Certificate.
10/24/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39858
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Transfer data on Marilyn's old to new pc. Install Microsoft 365 and setup email.
10/20/2022
02:00 pm
Chu Hsieh
No Signature: Project
W39855
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Feli's Outlook issues.
10/20/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39853
Ref/PO#20211203
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct end-user training for UMS
10/19/2022
09:30 am
KaeAna Dee Camacho
With Customer Signature
W39851
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Requests: Raquel - Check PCI Compliance issue Wes - Update email distribution group membership
10/18/2022
01:00 pm
Kevin Hsueh
No Signature: Remote Support
W39849
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Upgrade 3CX Phone System from Version 15.5 to Version 18
10/18/2022
10:30 am
Jayson Larot
With Customer Signature
W39848
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot/repair QuickBooks on Lisa's workstation
10/18/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39847
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
1. install windows OS on 2 new CF-31 laptops 2. install EBS on same laptop 3. diagnose & repair internet on 3rd laptop provided a working laptop for #2
10/17/2022
02:38 pm
Jayson Larot
With Customer Signature
W39846
Onsite Tropical Pool Service
Dawna Thompson
Work Requested: (by: Dawna Thompson )
Check QuickBooks multi user issue.
10/17/2022
02:00 pm
Jayson Larot
No Signature: Under Warranty
W39845
Service Contract
Remote
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Setup 1 new employee email account. Setup Kenneth and Jr email accounts on their new mobile phones.
10/17/2022
10:15 am
Kevin Hsueh
No Signature: Remote Support
W39844
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
issue sending emails
10/17/2022
10:30 am
Chu Hsieh
No Signature: Project
W39843
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
SSL certificate needs to be rekeyed year and expiring Oct. 22.
10/17/2022
09:20 am
Chu Hsieh
No Signature: remote support
W39842
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
continue to setup new PCs
10/18/2022
09:30 am
Chu Hsieh
No Signature: Project
W39841
Onsite Guam Dry Cleaners
Simon Sanchez
Work Requested: (by: Simon Sanchez)
Set new pc
10/13/2022
01:30 pm
Chu Hsieh
No Signature: Project
W39840
Service Contract
Remote
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Restart CSI Server (GMPSRV)
10/14/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39839
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot server. Troubleshoot CounterPoint access issues on 1 workstation.
10/14/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39837
Service Contract
Remote
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Feli's Outlook issues.
10/13/2022
02:30 pm
Kevin Hsueh
No Signature: Remote Support
W39836
Onsite Bishop Baumgartner Memorial School
Work Requested: (by: David Duenas )
install promethean projector lamp - check in at Catherine McAuley Bldg POC: David Duenas
10/14/2022
09:30 am
Jayson Larot
With Customer Signature
W39834
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Beth Andon unable to login to her workstation.
10/13/2022
08:45 am
Kevin Hsueh
No Signature: Remote Support
W39832
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Provision IP Phone on 9th floor.
10/12/2022
09:30 am
Kevin Hsueh
No Signature: Project
W39831
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Renew SSL Certificate. Install new SSL Certificate.
10/12/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39830
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Deliver and setup Planar monitor. Setup workstation in OP A.
10/12/2022
02:00 pm
Jayson Larot
With Customer Signature
W39828
Onsite Anderson Air Force Base
SSgt Emily Tenorio
Work Requested: (by: SSgt Emily Tenorio)
conduct Promethean end user training for AAFB
10/13/2022
03:00 pm
KaeAna Dee Camacho
No Signature: customer unavailable
W39826
Onsite Anderson Air Force Base
SSgt Emily Tenorio
Work Requested: (by: SSgt Emily Tenorio)
install 1 75in Titanium Promethean panel (wall mounted) SN: 775T-M16LDA1680320
10/13/2022
12:00 pm
Jayson Larot
No Signature: Customer signed Acknowledgment form
W39825
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Kalene's Outlook unable to show more than 1 contact
10/10/2022
10:45 am
Chu Hsieh
With Customer Signature
W39824
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
clean out van and dispose card board
10/10/2022
10:30 am
Jayson Larot
No Signature: customer not able to sign
W39823
Service Contract
Onsite
Guam Dry Cleaners
Manny Murciano
Work Requested: (by: Manny Murciano )
Finishing terminating keystones and install new patch panel.
10/07/2022
10:30 am
Jayson Larot
No Signature: Ongoing Project
W39822
Project
Onsite
Guam Dry Cleaners
Manny Murciano
Work Requested: (by: Manny Murciano )
Trace and label network cables then terminate with keystones.
10/06/2022
02:30 pm
Jayson Larot
No Signature: Ongoing Project
W39819
Service Contract
Remote
Roberts, Fowler & Visosky
Monique Sanchez
Work Requested: (by: Monique Sanchez)
Troubleshoot Monique's Outlook issue.
10/07/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39817
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
reflash panel at SIFA
10/07/2022
03:30 pm
KaeAna Dee Camacho
With Customer Signature
W39815
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Various Issues
10/06/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39814
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup Lams Workstation.
10/06/2022
09:00 am
Jayson Larot
With Customer Signature
W39813
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Work with PC Law support to move from C-Tree to SQL
10/06/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39812
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Troubleshoot IP Phones. IP Phones not registered.
10/05/2022
02:30 pm
Kevin Hsueh
No Signature: Hosted 3CX Support
W39810
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Gail reported Bella is receiving undeliverable bounce back emails when sending to ambyth.com
10/04/2022
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W39809
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
install new promethean panel 70" titanium with Mobile Stand to Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno' new office in Anigua Bell Tower Plaza POC: Elerida (929-8080) Office Number: 475-0139
10/05/2022
11:30 am
Jayson Larot
No Signature: Signed Acknowledgment form
W39808
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
relocate 1 promethean panel and mobile stand for Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno to new location - Anigua Bell Tower Plaza POC: Elerida 929-8080 Office number: 475-0139
10/05/2022
09:30 am
Jayson Larot
With Customer Signature
W39807
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
update firmware for ActivPanels at Inarajan Middle School
10/06/2022
11:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39806
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
update firmware for ActivPanels at Inarajan Elementary
10/06/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39805
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's email issues. Setup SonicWALL Global VPN for Wes.
10/04/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39804
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
install Titanium reset guide (see attached) for UPI ES
10/04/2022
12:15 pm
Jayson Larot
With Customer Signature
W39803
Onsite Guam Department of Education
Mrs. Ceria
Work Requested: (by: Timothy McDow )
install replacement mainboard for Tiyan HS Location: Room 203 (admin bldg) SN: 770T-J72X3A6990127
10/04/2022
11:00 am
Jayson Larot
With Customer Signature
W39802
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup new laptop for Chona
10/03/2022
01:30 pm
Jayson Larot
With Customer Signature
W39801
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Setup exchange email on employees' mobile phone.
10/04/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39797
Ref/PO#20211630-00
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct 1 hour end-user training for Price Elementary (SN: 75W26-L8HC7N5550185)
09/30/2022
01:30 pm
KaeAna Dee Camacho
With Customer Signature
W39795
Ref/PO#GDOE PO 20228071
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end-user training for P. C. Lujan
10/05/2022
09:00 am
KaeAna Dee Camacho
With Customer Signature
W39794
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user training at Tiyan High School
10/04/2022
12:30 pm
KaeAna Dee Camacho
With Customer Signature
W39793
Service Contract
Remote
JMC Equipment Rental
Carmen Martinez
Work Requested: (by: Carmen Martinez)
Update email distribution group members. Delete old employee email accounts.
09/29/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39792
Service Contract
Onsite
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Troubleshoot Francis' Workstation
09/29/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39790
Onsite Guam Department of Education
Work Requested: (by: Denise Taimanglo )
troubleshoot projector units at Price ES location: D1 and G9
09/29/2022
10:00 am
Jayson Larot
With Customer Signature
W39786
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Deliver and setup Lenovo Workstation and Monitor.
09/27/2022
09:00 am
Jayson Larot
With Customer Signature
W39785
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup SonicWALL Global VPN on Raquel's Laptop. Deliver and install MDA Server replacement HDD.
09/27/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39784
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
replace mainboard for UPI ES (Rm G101) POC: Camille
09/30/2022
12:15 pm
Jayson Larot
With Customer Signature
W39777
Ref/PO#GDOE PO 20228071
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end user training for P. C. Lujan
09/23/2022
09:30 am
KaeAna Dee Camacho
With Customer Signature
W39776
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at UMS
09/22/2022
11:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39775
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Deliver and setup 3 rugged external HDD for MDA Server daily backup.
09/22/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39774
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install and deliver 1 promethean panel 86" Titanium to Tiyan (FM F101) POC: Liberty Pinaula
09/23/2022
11:30 am
Jayson Larot
No Signature: Signed on Acknowledgment form
W39772
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot server.
09/21/2022
10:23 am
Kevin Hsueh
With Customer Signature
W39771
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist teacher with firmware update at Maria Ulloa
09/20/2022
11:35 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39770
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at BMS
09/20/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39769
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Okkodo
09/22/2022
07:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39768
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Okkodo
09/20/2022
12:40 pm
KaeAna Dee Camacho
No Signature: Remote Support
W39767
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
manually update firmware for panels at Price Elementary
09/21/2022
10:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39766
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Setup SonicWall Hosted Email Security services
09/20/2022
02:00 pm
Chu Hsieh
No Signature: remote
W39765
Service Contract
Inhouse
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Reprep mitch Thompson workstation
09/20/2022
12:49 pm
Kevin Hsueh
With Customer Signature
W39764
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup new laptop for Michael.
09/20/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39761
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
Update ActivPanel firmware at Chief Brodie
09/19/2022
10:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39760
Onsite Guam Department of Education
Work Requested: (by: Raydeen )
install promethean lamp (qty: 2) for Price ES location: D1 and G9
09/19/2022
11:00 am
Jayson Larot
With Customer Signature
W39758
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Issue with opening outlook at Tim's Home PC
09/16/2022
04:30 pm
Chu Hsieh
No Signature: remote
W39756
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot AIA workstation.
09/16/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39755
Ref/PO#20200878-00
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct Promethean refresher training for FBLG
09/20/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39754
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/22/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39753
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/21/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39752
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
conduct Promethean refresher training
09/23/2022
01:30 pm
KaeAna Dee Camacho
With Customer Signature
W39751
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with firmware updates for FBLG
09/22/2022
09:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39750
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with firmware updates for FBLG
09/15/2022
11:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39748
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour end user training for FBLG
09/15/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39747
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
assist with manual firmware updates at GWHS
09/16/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39745
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Reprep old 3CX Lenovo Workstation. Workstation will be used for OP A.
09/14/2022
10:00 am
Jayson Larot
With Customer Signature
W39743
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user training for UMS
09/13/2022
12:30 pm
KaeAna Dee Camacho
With Customer Signature
W39741
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup new printer that ISA Dental purchased. Pickup old UPS units and 3CX IP Phones for disposal.
09/13/2022
02:00 pm
Jayson Larot
With Customer Signature
W39740
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
SSL Certificate expiring Aug 13, 2022 and needs to be rekeyed on the Exchange Server
09/12/2022
04:00 pm
Chu Hsieh
No Signature: remote
W39739
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at GWHS
09/14/2022
12:00 pm
KaeAna Dee Camacho
No Signature: customer unavailable
W39738
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Run new network line from server room to conference room.
09/13/2022
09:30 am
Jayson Larot
With Customer Signature
W39736
Onsite J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Rekey and reinstall SSL Certificate.
09/12/2022
03:00 pm
Jayson Larot
With Customer Signature
W39734
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot slow speeds on WiFi
09/12/2022
08:30 am
Kevin Hsueh
No Signature:
W39733
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup SonicWALL Hosted Email Security
09/09/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39732
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct end user Promethean training for DYA
09/09/2022
05:30 pm
KaeAna Dee Camacho
With Customer Signature
W39731
Service Contract
Onsite
Cinnabon
Roxanne Williams
Work Requested: (by: Roxanne Williams)
Deliver HP All In One. Troubleshoot Printing Issues
09/09/2022
10:00 am
Jayson Larot
With Customer Signature
W39729
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user training at Okkodu HS SN: 786T-M46LFA7050068
09/08/2022
02:00 pm
KaeAna Dee Camacho
With Customer Signature
W39728
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user training for SSHS SN: 75W26-M5HBEN1710067
09/08/2022
11:00 am
KaeAna Dee Camacho
With Customer Signature
W39727
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Outlook issues for warehouse staff. Troubleshoot network share drive access for accounting office staff.
09/07/2022
02:00 pm
Jayson Larot
With Customer Signature
W39726
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Server beeping
09/07/2022
10:00 am
Chu Hsieh
With Customer Signature
W39724
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch's Outlook Issues.
09/07/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39723
Inhouse Camacho, Chelly
Chelly Camacho
Work Requested: (by: Chelly Camacho)
Please see Mae regarding this service. Laptop PIN is 1626 Per Mae, Wipe out laptop and Reinstall Windows OS
09/06/2022
01:10 pm
Jayson Larot
No Signature: Inhouse Service
W39722
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Deploy Sentinel One EDR
09/06/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39721
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware update for Jose Rios MS
09/07/2022
08:30 am
KaeAna Dee Camacho
With Customer Signature
W39720
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
conduct end-user Promethean training for SHS
09/06/2022
02:30 pm
KaeAna Dee Camacho
With Customer Signature
W39719
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct end-user Promethean training to DYA
09/06/2022
09:00 am
KaeAna Dee Camacho
With Customer Signature
W39718
Service Contract
Inhouse
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install SSD
09/06/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39713
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Mitch's MS Office
09/02/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39712
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Joy's workstation
09/01/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39711
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct 1 hour promethean end user training for Special Education dept.
09/01/2022
01:00 pm
KaeAna Dee Camacho
With Customer Signature
W39710
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at Tiyan HS
09/01/2022
10:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39708
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
conduct end user Promethean training to CPS (Agana)
08/31/2022
11:00 am
KaeAna Dee Camacho
With Customer Signature
W39707
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean panel to LP Untalan MS (E108) POC: Haane Leon Guerrero GDOE Asset Tag: 92412
09/08/2022
11:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39706
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 mobile stand to LP Untalan MS (E108) POC: Ha'ane Leon Guerrero GDOE Asset Tag: 90812
09/07/2022
11:30 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39704
Onsite University of Guam - SBDC
John Byers
Work Requested: (by: John Byers )
troubleshoot Promethean panel - laptop not connecting to the panel
08/31/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39703
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
relocate 1 promethean panel and mobile stand from 1st to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100523 GDOE asset tag: 90846
08/31/2022
11:30 am
Jayson Larot
With Customer Signature
W39702
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
relocate promethean panel and mobile stand to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100548 GDOE Asset tag: 90845
08/31/2022
09:30 am
Jayson Larot
With Customer Signature
W39701
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Daves workstation.
08/30/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39700
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver promethean panel SSHS Rm 206 (Rita Aquino) GDOE Asset tag 92415
09/06/2022
10:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form.
W39699
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean mobile stand to SSHS GDOE asset tag 90815
09/02/2022
09:00 am
Jayson Larot
No Signature: Customer signed in Acknowledgment form
W39698
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's MS Outlook. Unable to open attachments.
08/30/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39697
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot Lisa's workstation PC Law issues with PC Law support.
08/30/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39696
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Set up EBS to Tech ID : T0533
08/29/2022
03:05 pm
Jayson Larot
With Customer Signature
W39695
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware update at JFKHS
08/19/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39694
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates at DLP
08/24/2022
11:00 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39693
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates to SSHS
08/24/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer unavailable
W39692
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for CL. Taitano
08/29/2022
11:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable to sign
W39691
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for AIJMS
08/29/2022
08:30 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39690
Onsite Guam Department of Education
Francis Santos
Work Requested: (by: Francis Santos )
conduct firmware updates for iLearn Academy
08/30/2022
09:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable to sign
W39689
Onsite Prestige Automobiles
Raphael Hilmi
Work Requested: (by: Raphael Hilmi)
Troubleshoot Raphael Hilmi's Outlook issues.
08/29/2022
02:00 pm
Kevin Hsueh
No Signature: Warranty Work. Previous work order W39658 on 08/22/2022
W39688
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
UPI ES 1. replace mainboard 2. change serial number on replacement board
09/01/2022
12:15 pm
Jayson Larot
With Customer Signature
W39687
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 promethean panel to FBLG MS (Rm 807) POC: carol GDOE Asset tag: 92413
09/06/2022
11:30 am
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39686
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 Promethean mobile stand to FBLG MS (Rm 807) POC: Carol GDOE Asset tag: 90813
09/02/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on acknowledgement form
W39685
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver 1 panel to Curriculum and Instruction (Bdlg C3) POC: Nelly Number 300-1380 GDOE Asset tag: 92416
09/06/2022
09:00 am
Jayson Larot
No Signature: Customer signed on acknowledgment form
W39684
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 2 promethean panels to PC Lujan (Rm 5 and Rm 204) GDOE Asset tags: 92420, 92421 POC: Beth Number: 300-2901
09/08/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on Acknowledgment form
W39683
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install promethean mobile stand (qty: 2) to PC Lujan GDOE Asset tags: 90820, 90821 POC: Beth Number: 3002-2901
09/07/2022
10:30 am
Jayson Larot
No Signature: Customer signed acknowledgement form
W39681
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Check new IT&E Fiber Internet Circuit
08/26/2022
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39679
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
conduct Promethean end-user training at DYA (Bldg A - Directors Office)
08/26/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39678
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install 1 promethean panel and mobile stand to Okkodo HS (Rm C106) let the guard know you are delivering to GCC Automotive POC: Jonathan Perez Number: 929-0925
08/30/2022
01:00 pm
Jayson Larot
No Signature: Remote Support
W39677
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
install 1 promethean panel and mobile stand to Southern High (Rm 6103, Automotive) POS: James Tabunar
08/30/2022
10:00 am
Jayson Larot
No Signature: Customer signed on printed work order.
W39676
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Install UPS replacement batteries.
08/25/2022
03:00 pm
Jayson Larot
With Customer Signature
W39675
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Colin Jones unable to access email while traveling in Vietnam.
08/25/2022
11:45 am
Chu Hsieh
No Signature: remote
W39674
Onsite Guam Department of Education
Camille
Work Requested: (by: Camille )
troubleshoot panel - not turning on at Upi Elementary School SN: 75W26-K9HLDN1070063 Location: Rm G101 GDOE Asset: 46692 Number: 929-4174
08/25/2022
12:15 pm
Jayson Larot
With Customer Signature
W39673
Inhouse Department of Public Health & Social Services
alicia guiking
Work Requested: (by: Alicia Guiking )
troubleshoot tablet not scanning
08/24/2022
11:14 am
Jayson Larot
With Customer Signature
W39671
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
install 1 promethean activpanel 75" to CPS SN: 75W26-M5HBEN1710010
08/24/2022
01:30 pm
Jayson Larot
No Signature: Customer signed on the printed work order
W39670
Onsite Guam Department of Education
Ansley Jackson
Work Requested: (by: Ansley Jackson)
install promethean ActivPanel Nickel 75" (replacement) to PC Lujan (RM 14) Old SN: 75W26-L1HB1N4490235
08/24/2022
12:00 pm
Jayson Larot
No Signature: Customer signed on the printed Work Order
W39669
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install Promethean ActivPanel Nickel 75" to GDO Curriculum & Instruction (Rm 820) SN: 75W26-M5HBEN1710068
08/24/2022
10:30 am
Jayson Larot
No Signature: Customer Signed on Printed Work Order
W39668
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install Promethean panel to GDOE Special Education - Rm 850 SN: 75W26-M5HBEN1710004
08/24/2022
09:45 am
Jayson Larot
No Signature: Customer signed in the printed Work order
W39667
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Restore deleted files from server daily backup image.
08/23/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39665
Service Contract
Remote
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Troubleshoot printing issues when printing from Lifelong Memories Software
08/23/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39664
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Work with OPA IT support for 3CX Phone System firewall port forwarding.
08/23/2022
09:00 am
Kevin Hsueh
No Signature: Project
W39663
Onsite Guam Department of Education
Melanie Brennan
Work Requested: (by: Melanie Brennan )
install 3 Promethean activpanels with mobile stand SN: 75W26-M5HBEN1710065, 75W26-M5HBEN1710064, 75W26-M5HBEN1710062 stands: 90817, 90818, 90819
08/23/2022
09:30 am
Jayson Larot
With Customer Signature
W39662
Inhouse University of Guam
Jolene Pocaigue
Work Requested: (by: Jolene Pocaigue)
troubleshoot thermal scanner tablet for UOG Trio- not scanning again
08/22/2022
03:00 pm
Jayson Larot
With Customer Signature
W39661
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Relocate Vanessa's workstation.
08/22/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39660
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Check external HDDs used for server daily backup.
08/22/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39659
Onsite Guam Community College
Christine Sison
Work Requested: (by: Christine Sison)
set up Promethean mobile stand (qty: 2) at GCC POC: Christine Sison Number: 735-5589 ext 0205
08/22/2022
10:00 am
Jayson Larot
No Signature: Customer left, not onsite unavailable to sign
W39657
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Wes reported no internet and share drive access.
08/20/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39656
Onsite Guam Department of Education
Tania Anderson
Work Requested: (by: Tania Anderson )
firmware update at Agueda Johnston MS SN: 75W26-L7HB6N6740114
08/19/2022
11:00 am
KaeAna Dee Camacho
No Signature: Teacher was unavailable
W39653
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Cutover to 3CX Phone System
08/18/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39651
Onsite Guam Community College
Josha Golder
Work Requested: (by: Josha Golder)
install firmware update SN: 86W26-K9HLBN1510127
08/18/2022
08:30 am
KaeAna Dee Camacho
No Signature: customer was unavailable to sign
W39649
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
3CX End User and Admin Training.
08/17/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39648
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install Windows Updates
08/17/2022
12:30 pm
Chu Hsieh
No Signature: remote
W39647
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Assist Colin on renewing and installing SSL Certificate
08/16/2022
02:00 pm
Chu Hsieh
No Signature: remote
W39646
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Test network line in accounting office, confirm if line is active. Troubleshoot Conference Room workstation webcam. Pick up new Lenovo Server.
08/16/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39645
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
OPA 3CX Project
08/16/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39644
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot internet and 3CX issues.
08/16/2022
08:15 am
Kevin Hsueh
With Customer Signature
W39641
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Deliver and setup Grandstream ATA Gateway.
08/15/2022
02:00 pm
Jayson Larot
With Customer Signature
W39639
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Michael Makio
Work Requested: (by: Michael Makio)
Deliver and setup Lenovo workstation for Nicole.
08/15/2022
09:30 am
Jayson Larot
With Customer Signature
W39636
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Update Boarding Pass
08/11/2022
05:00 pm
Pam Castilla
No Signature: Remote
W39635
Service Contract
Remote
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Reset passwords for Len@guammemorialpark.com and Dave@guammemorialpark.com
08/11/2022
03:00 pm
Kevin Hsueh
No Signature: Remote Support
W39633
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot Internet issues for NEX store.
08/09/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39631
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
install 1 Promethean Mobile stand to Child Protective Services (Hagatna) SN: 2111-2535 POC: Melanie Brennan
08/09/2022
02:00 pm
Jayson Larot
With Customer Signature
W39630
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle having issue with her dock.
08/09/2022
09:30 am
Chu Hsieh
With Customer Signature
W39629
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver and install 1 promethean mobile stand to Curriculum & Instruction dept. SN: 90814
08/08/2022
03:30 pm
Jayson Larot
With Customer Signature
W39628
Onsite Guam Department of Education
Ray Lujan
Work Requested: (by: Ray Lujan )
deliver and install 1 Promethean mobile stand to GDOE Special Education department SN: 2111-2546
08/09/2022
09:30 am
Jayson Larot
With Customer Signature
W39626
Inhouse Guam Housing and Urban Renewal Authority
maria machie
Work Requested: (by: maria machie)
hand sanitizer does not dispense
08/08/2022
11:07 am
Jayson Larot
With Customer Signature
W39625
Service Contract
Remote
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Jon unable to open jpg files
08/08/2022
09:45 am
Chu Hsieh
No Signature: remote support
W39624
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Rene Molinos)
Provision new ext 390 for Philip Bonner
08/08/2022
09:30 am
Jayson Larot
No Signature: Remote Service
W39623
Service Contract
Onsite
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Jon can't print and having issues with Outlook.
08/05/2022
11:00 am
Chu Hsieh
With Customer Signature
W39622
Onsite Guam Behavioral Health and Wellness Center
May Ordona
Work Requested: (by: May Ordona )
troubleshoot panel (sn: 65W26-K5HL1N1070238) no internet connectivity
08/05/2022
11:00 am
Jayson Larot
With Customer Signature
W39621
Remote Guam Behavioral Health and Wellness Center
May Ordona
Work Requested: (by: May Ordona )
troubleshoot panel (SN: 65W26-K5HL1N1070238) panel running slow
08/05/2022
10:00 am
KaeAna Dee Camacho
With Customer Signature
W39620
Service Contract
Inhouse
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
check update issue
08/04/2022
04:04 pm
Jayson Larot
With Customer Signature
W39619
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot promethean panel at giving tree (Lotte)
08/04/2022
02:00 pm
Jayson Larot
With Customer Signature
W39618
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Gail requested uploading of new Rpt_AP.ini file to CYMA4 server
08/03/2022
03:00 pm
Chu Hsieh
No Signature: remote
W39617
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
trouble shoot proemthean panel spit screen at Jose Rios MS • SN: 75W26-K7HBDN1290036 (GDOE Asset Tag 47364)
08/04/2022
09:30 am
Jayson Larot
With Customer Signature
W39616
Inhouse Department of Public Health & Social Services
DeAnndra Chargualaf
Work Requested: (by: DeAnndra Chargualaf )
troubleshoot thermal scanner tablet
08/03/2022
03:00 pm
Jayson Larot
No Signature: Inhouse Service
W39614
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot promethean panel (Lotte) - no sound and screen is lagging
08/03/2022
01:30 pm
Jayson Larot
With Customer Signature
W39613
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
tag 12 promethean panels and mobile stands (columns) at GDOE warehouse
08/03/2022
09:30 am
Jayson Larot
With Customer Signature
W39612
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install promethean panels to SIFA
07/19/2022
09:30 am
Kylene Hsieh
No Signature: customer not available for signature
W39611
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install 28 promethean panels to SIFA
07/18/2022
09:30 am
Kylene Hsieh
No Signature: customer not available for signature
W39610
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Transfer data to Todd's new Macbook.
08/02/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39609
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Provision IP Phones with extensions
08/02/2022
01:30 pm
Jayson Larot
No Signature: Ongoing Project
W39607
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct Promethean training for SIFA
08/02/2022
08:00 am
KaeAna Dee Camacho
With Customer Signature
W39606
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
- assist with promethean installation of 28 boards for SIFA
07/20/2022
09:00 am
Alahas Pereda
No Signature: not available for signature
W39605
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
- assist with installation of 28 panels for SIFA
07/19/2022
01:00 pm
Alahas Pereda
No Signature: Customer was unavailable for signature. Still need to go back the following to complete services.
W39603
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
Soundbar Install for Room 21, Ms. Tyquiengco. - PO # : 20211203 - SN # : 75W26-L5HL4N2730020 - GDOE Asset Tag : 59572
08/01/2022
11:00 am
Jayson Larot
With Customer Signature
W39602
Service Contract
Onsite
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Setup laptop and new employee profile.
08/01/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39601
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct 1 hour Promethean end user training for SIFA
08/01/2022
08:00 am
KaeAna Dee Camacho
No Signature: Customer unavailable
W39600
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
conduct 1 hour basic end user training for sifa
08/01/2022
08:00 am
Kylene Hsieh
With Customer Signature
W39599
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot panel at The Giving Tree (Lotte) - user tried to access "owner" profile and it is asking for pin
07/29/2022
02:00 pm
Jayson Larot
With Customer Signature
W39598
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
troubleshoot panel at Giving Tree (Lotte) - user tried to use "owner" account and it is asking for pin
07/29/2022
02:00 pm
Kevin Hsueh
No Signature: Jayson obtained signature on his work order
W39597
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Neil Rochelle)
install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516
07/29/2022
11:00 am
Kevin Hsueh
No Signature: Warranty Service
W39596
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Mariann Lujan )
install main board part for Promethean panel at Jose Rios MS SN: : 75W26-L3HB3N2440246 GDOE Asset tag: 59516
07/29/2022
11:00 am
Jayson Larot
No Signature: No signature warranty service
W39595
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364
07/29/2022
10:30 am
Kevin Hsueh
No Signature: warranty service
W39594
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
replace main board for panel at Jose Rios MS SN: 75W26-K7HBDN1290036 GDOE Asset tag: 47364
07/29/2022
10:30 am
Jayson Larot
No Signature: No signature warranty service
W39593
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install sound bar at GWHS See Mr. Aaron Soundbar Install for Room B200, Mr. Borja. - SN # : 75W26-L5HL4N2730017 - GDOE Asset Tag # : 59576
07/29/2022
09:00 am
Jayson Larot
With Customer Signature
W39591
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Marks Laptop
07/28/2022
01:00 pm
Kevin Hsueh
With Customer Signature
W39590
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Complete FAR DFARS Cyber Security Implementation Questionnaire.
07/28/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39589
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Deliver and setup Lisa's workstation.
07/28/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39588
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
Room 111 for Ms. Cortez - SN # : 75W26-L5HL4N2730073 - GDOE Asset Tag : 59577
07/28/2022
01:00 pm
Jayson Larot
With Customer Signature
W39587
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install 2 soundbars: Room A111 for Ms. Rolinski - SN # : 75W26-L5HL4N2730021 - GDOE Asset Tag: 59573 Room B109 for Ms. Weger - SN # : 75W26-L5HL4N2730007 - GDOE Asset Tag : 59574
07/28/2022
09:30 am
Jayson Larot
With Customer Signature
W39586
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Onsite to assist with GTA VoIP deployment.
07/27/2022
03:00 pm
Kevin Hsueh
With Customer Signature
W39584
Inhouse Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install new SSD and Install Windows 10
07/27/2022
01:33 pm
Chu Hsieh
No Signature: PC to be deliver by Kevin
W39581
Onsite University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
deliver digital signage screen
07/27/2022
02:00 pm
Jayson Larot
With Customer Signature
W39580
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
Allan cannot open Outlook. OST file corrupted
07/27/2022
10:00 am
Chu Hsieh
No Signature: remote support
W39575
Onsite Office of Public Accountability
Vincent Duenas
Work Requested: (by: Vincent Duenas)
Deploy 3CX Phone System Server onsite at OPA
07/26/2022
09:30 am
Jayson Larot
No Signature: Remote Support
W39573
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Site visit/Site survey with IT&E at MDA. IT&E will be deploying a new internet service.
07/25/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39572
Service Contract
Remote
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Torgun not receiving emails on tennisacademyguam.com
07/25/2022
10:45 am
Chu Hsieh
No Signature: remote
W39571
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
collect and dispose of Promethean trash at SiFA
07/25/2022
09:30 am
Jayson Larot
With Customer Signature
W39569
Service Contract
Onsite
Cinnabon
Chuck Williams
Work Requested: (by: Chuck Williams)
Site visit for network requirements at new office location.
07/25/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39568
Service Contract
Remote
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Re-key SSL certificate for remote.mcpgroupgu.com
07/25/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39567
Service Contract
Remote
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Check on SonicWALL. Wetransfer.com not accessible again.
07/20/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39566
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
install 10 promethean panels to SiFa
07/20/2022
09:00 am
Jayson Larot
With Customer Signature
W39565
Inhouse University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
Troubleshoot Digital Signage
07/20/2022
08:30 am
Kevin Hsueh
No Signature: Warranty Service
W39564
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Create new email account for Rebeka Lynn Leiter-McCoy.
07/19/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39563
Service Contract
Remote
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Check McAfee subscription renewal.
07/19/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39562
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
pick up 28 panels at GDOE warehouse deliver and install 28 panels to SiFA
07/19/2022
09:00 am
Jayson Larot
With Customer Signature
W39560
Onsite Guam Department of Education
Joel Ollet
Work Requested: (by: Joel Ollet )
pick up mobile stands (qty: 28) from GDOE warehouse and deliver to SiFA - install 28 mobile stands (RM D103)
07/18/2022
09:30 am
Jayson Larot
With Customer Signature
W39559
Onsite The Giving Tree
Maelonie Tamondong
Work Requested: (by: Maelonie Tamondong)
provide 1 hour basic end user training (Dededo location)
07/16/2022
08:30 am
Kylene Hsieh
No Signature: customer was not available to sign
W39558
Onsite University of Guam - SBDC
Faith Antol
Work Requested: (by: Faith Antol)
Pick Up Digital Signage for in-house troubleshooting at DSI
07/15/2022
01:30 pm
Jayson Larot
No Signature: Sir Kevin got it
W39556
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Unblock wetransfer.com
07/15/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39555
Onsite Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Deliver server rack to TRMA.
07/15/2022
09:30 am
Jayson Larot
No Signature: Server Project
W39554
Onsite Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Deliver server rack to TRMA.
07/15/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39553
Onsite St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Troubleshoot scanning issues.
07/14/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39552
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Pick up Gail's workstation for in-house troubleshooting at DSI. Workstation constantly crashing.
07/14/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39551
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
tag 28 promethean mobile stands at GDOE warehouse
07/12/2022
01:00 pm
Jayson Larot
No Signature: Finished Early
W39550