[][
# Customer
Work Requested
Scheduled Date/Time Technician Customer Signature
W39521
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot printing issues on Mr. Miller's Mac desktop and laptop.
07/01/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39520
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot Mark's IP Phone
07/01/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39516
Inhouse St. Lucy's Eye Clinic
Marjorie DeBenedictis
Work Requested: (by: Marjorie DeBenedictis)
Setup Lenovo ThinkSystem ST50
06/30/2022
12:00 pm
Jayson Larot
No Signature: Remote Support
W39512
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Update SecurityMetrics PCI Questionnaire.
06/29/2022
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39508
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Timeclock Access
06/27/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39506
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Network.
06/23/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39502
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Provide GTA isa dental PPPoE information.
06/22/2022
06:30 pm
Kevin Hsueh
No Signature: Remote Support
W39501
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia unable to connect to her office PC remotely
06/22/2022
05:00 pm
Chu Hsieh
No Signature: remote
W39495
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia reported Lindy unable to open link on a website.
06/20/2022
02:30 pm
Chu Hsieh
No Signature: remote
W39493
Service Contract
Remote
Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot QuickBooks. Per Guy, QuickBooks unable to open.
06/20/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39491
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Wes reported Noriko opened a link on spam email. Check workstation for infections.
06/17/2022
11:00 am
Kevin Hsueh
No Signature: Remote Support
W39490
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Relocate server
06/17/2022
09:30 am
Chu Hsieh
With Customer Signature
W39489
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law.
06/17/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39485
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Michelle have problem printing from PDF reader
06/14/2022
10:30 am
Chu Hsieh
With Customer Signature
W39484
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Troubleshoot Todd's email search issues
06/14/2022
10:30 am
Charles Rafanan
With Customer Signature
W39483
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup Mr. Webber's exchange account on his new mobile phone.
06/14/2022
09:30 am
Charles Rafanan
With Customer Signature
W39482
Remote Judiciary of Guam
Baldwin Quibuyen
Work Requested: (by: Baldwin Quibuyen)
Create N-Able N-Central alerts for Server devices.
06/13/2022
03:30 pm
Kevin Hsueh
No Signature: Remote Support
W39481
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Michael's network share drive issues on his laptop.
06/13/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39480
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot and reprep Server
06/13/2022
09:42 am
Kevin Hsueh
No Signature: Customer will pick up server
W39479
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Pick up server (old Saipan server) from Ambyth and bring back to DSI for troubleshooting.
06/13/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39478
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Deliver and setup workstation for Todd
06/10/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39477
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
Reflash Promethean Panel Firmware at PC Lujan
06/10/2022
01:00 pm
Charles Rafanan
With Customer Signature
W39476
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Update SonicWALL junk store settings. Troubleshoot Mr. Webber's Gmail account on his iPhone.
06/10/2022
08:30 am
Kevin Hsueh
No Signature:
W39474
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Install MS Office 365 32 bit on Lisa's workstation. Connect front desk Xerox printer to network.
06/09/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39473
Onsite Department of Public Health & Social Services
Gabrielle Villagomez
Work Requested: (by: Gabrielle Villagomez)
Deliver Promethean Panel
06/09/2022
10:00 am
Charles Rafanan
No Signature: Customer Signed Invoice.
W39471
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Register employees to timeclock
06/09/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39470
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot SonicWALL AntiSpam Junk Store.
06/08/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39469
Service Contract
Inhouse
Thompson, Thompson & Alcantara, LLC
Sureta San Nicolas
Work Requested: (by: Sureta San Nicolas)
Please see attached document
06/08/2022
01:47 pm
Charles Rafanan
No Signature: Remote Support
W39468
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Abi's QuickBooks
06/08/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39467
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Service laptop SRVC-12 unable to connect to ebs-sqlsrv
06/08/2022
09:30 am
Chu Hsieh
With Customer Signature
W39464
Service Contract
Remote
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Agnes reported issues with her Outlook
06/07/2022
02:30 pm
Chu Hsieh
No Signature: remote
W39463
Service Contract
Inhouse
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Install user ID on EBS
06/07/2022
02:43 pm
Kevin Hsueh
With Customer Signature
W39462
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot Carmen's workstation issues. Troubleshoot Roland's network drive access.
06/07/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39461
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Configure Microsoft Edge to access Drew Marine on Eric James' workstation
06/06/2022
09:30 am
Charles Rafanan
With Customer Signature
W39460
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel Asset: 47364 Serial number: 75W26-K7HBDN1290036 Model: AP7-U75-EU1 Rm: 28 please see attached for instructions
06/07/2022
10:00 am
Charles Rafanan
With Customer Signature
W39459
Onsite Guam Behavioral Health and Wellness Center
Leonora Urbano
Work Requested: (by: Leonora Urbano )
Promethean 1 hour basic end user training
06/03/2022
01:00 pm
Melissa Dimla
With Customer Signature
W39458
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot AJ's laptop
06/02/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39456
Onsite Department of Public Health & Social Services
Joleen Almandres
Work Requested: (by: Joleen Almandres )
end user promethean training at DPHSS Grants Management Office (Hesler Bldg)
06/02/2022
01:00 pm
Kylene Hsieh
No Signature: DPHSS project hours (Training)
W39454
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725
06/03/2022
01:30 pm
Alyx Bradley
No Signature: Invoice signed.
W39453
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725
06/03/2022
01:30 pm
Charles Rafanan
No Signature: Customer signed invoice
W39452
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725
06/03/2022
10:00 am
Alyx Bradley
No Signature: Invoice Signed.
W39451
Onsite University of Guam
Nicky Castro
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725
06/03/2022
10:00 am
Charles Rafanan
No Signature: Customer signed invoice
W39450
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel to UOG English Bldg (Tritons call lab: EC209) SN: 770T-M36XDA3870262
06/02/2022
01:30 pm
Alyx Bradley
With Customer Signature
W39449
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (Tritons call lab: EC209) Dry wall SN: 770T-M36XDA3870262 POC: Tarren Number: 7352850
06/02/2022
01:30 pm
Charles Rafanan
With Customer Signature
W39448
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean activpanel to UOG Humanities Bldg (HSS 104) SN: 770T-M36XDA3870261
06/02/2022
10:00 am
Alyx Bradley
With Customer Signature
W39447
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
install 1 promethean 70" Titanium wall mount activpanel to UOG Humanities Bldg (HSS 104) Dry Wall SN: 770T-M36XDA3870261 POC: Tarren Number: 735-2850
06/02/2022
10:00 am
Charles Rafanan
With Customer Signature
W39443
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036
06/01/2022
10:00 am
Alyx Bradley
With Customer Signature
W39442
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036
06/01/2022
10:00 am
Charles Rafanan
With Customer Signature
W39441
Service Contract
Onsite
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Setup 2 new employee email and MS Office 365 accounts.
05/31/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39440
Onsite Black Construction
Joey Amalei
Work Requested: (by: Joey Amalei )
remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Kevin Hsueh
No Signature: Project
W39439
Onsite Black Construction
Joey Amalei
Work Requested: (by: Joey Amalei )
remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Alyx Bradley
No Signature: Project. Invoice signed.
W39438
Onsite Black Construction
joey amalei
Work Requested: (by: Joey Amalei )
- remove old panel - install new panel (titanium 70") with accessories
05/31/2022
10:00 am
Charles Rafanan
No Signature: Customer Signed Invoice.
W39437
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel to OCP ES to Rm 1 SN: 75W26-M4HBEN0100521
05/27/2022
11:40 am
Charles Rafanan
No Signature: Replaced Damaged Promethean ActivPanel with new 65inch Nickel ActivPanel. Tested new ActivPanel and Confirmed working with no issues. Placed new DSI Asset Tag on Panel. Removed Old Asset Tag from Damaged Panel and Placed on Document Provided by GDOE. Brought Damaged Promethean ActivPanel to DSI Office for Stripping of Parts for Spare.
W39436
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL TO MU LUJAN IN LIBRARY SN: 75W16-M4HBEN0100548
05/27/2022
11:00 am
Charles Rafanan
No Signature:
W39435
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL TO MU LUJAN TO LIBRARY SN: 75W26-M4HBEN0100523
05/27/2022
11:00 am
Charles Rafanan
No Signature:
W39434
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel at JQ San Miguel in the Main Office SN: 75W26-M4HBEN0100546
05/27/2022
09:45 am
Charles Rafanan
No Signature:
W39431
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Re-provision IP Phone
05/26/2022
03:57 pm
Charles Rafanan
With Customer Signature
W39430
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
PICK UP 1 REPLACEMENT PANEL (MU LUJAN)
05/26/2022
12:20 pm
Charles Rafanan
No Signature:
W39429
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
PICK UP 2 PANELS: MU LUJAN AND OCP ES
05/26/2022
12:15 pm
Charles Rafanan
No Signature:
W39428
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL AT INARAJAN ES IN LIBRARY SN: 75W26-M4HBEN0100520
05/26/2022
10:45 am
Charles Rafanan
No Signature:
W39427
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel at CL Taitano in AV Room SN: 75W26-M4HBEN0100519
05/26/2022
09:30 am
Charles Rafanan
No Signature:
W39426
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
pick up 3 panels at GDOE warehouse: JQ san Miguel, Inarajan ES, CL Taitano
05/26/2022
09:00 am
Charles Rafanan
No Signature:
W39425
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
pick up panels for maria ulloa, and vsa benavente
05/23/2022
12:00 pm
Charles Rafanan
No Signature:
W39424
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
pick up replacement panels for DL Perez and FBLG MS
05/23/2022
09:00 am
Charles Rafanan
No Signature:
W39423
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Monica unable to access Exchange email
05/26/2022
09:25 am
Chu Hsieh
No Signature: remote
W39421
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
PICKED UP 4 PANELS AT GDOE WAREHOUSE FOR INSTALLATION
05/25/2022
09:00 am
Charles Rafanan
No Signature:
W39420
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PROMETHEAN PANEL TO OKKODO HS IN RM G11 SN: 75W26-M4HBEN0100545
05/25/2022
11:15 am
Charles Rafanan
No Signature:
W39419
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PROMETHEAN PANEL TO ADACAO ES FOR LIBRARY SN: 75W26-M4HBEN0100544
05/25/2022
10:15 am
Charles Rafanan
No Signature:
W39418
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement Promethean panel to Price ES to Rm E22 SN: 75W26-M4HBEN0100547
05/25/2022
09:30 am
Charles Rafanan
No Signature:
W39417
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522
05/25/2022
01:30 pm
Alyx Bradley
No Signature: Warranty work for GDOE.
W39416
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522
05/25/2022
01:30 pm
Charles Rafanan
No Signature:
W39414
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Clone HDD to SSD
05/25/2022
11:00 am
Alyx Bradley
With Customer Signature
W39412
Service Contract
Inhouse
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
see chu
05/24/2022
02:44 pm
Charles Rafanan
With Customer Signature
W39410
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Troubelshoot QuickBooks export to Excel issues
05/24/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39408
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100507
05/23/2022
02:30 pm
Charles Rafanan
No Signature:
W39407
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100508
05/23/2022
02:00 pm
Charles Rafanan
No Signature:
W39406
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
install replacement panel for Maria Ulloa sn: 75W26-M4HBEN0100506
05/23/2022
01:00 pm
Charles Rafanan
No Signature:
W39404
Onsite Department of Public Health & Social Services
Joleen Almandres
Work Requested: (by: Joleen Almandres )
install: - 2 promethean 75" activ panels - 2 mobile stands - 2 laptops - 2 keyboards with mouse
05/24/2022
12:00 pm
Charles Rafanan
No Signature: Customer signed invoice.
W39403
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Setup printer and workstation.
05/23/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39401
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Michael Makio
Work Requested: (by: Michael Makio)
Reissue annual SSL certificate for remote.traguam.com expiring on May 30, 2022.
05/23/2022
09:30 am
Chu Hsieh
No Signature: remote
W39398
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
FBLG MS - PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100505
05/23/2022
01:30 pm
Charles Rafanan
No Signature:
W39396
Onsite Guam Department of Education
Maribeth Benavente
Work Requested: (by: Maribeth Benavente)
DL Perez - Promethean install 75in replacement SN: 75W26-M4HBEN0100503
05/23/2022
10:00 am
Charles Rafanan
No Signature:
W39395
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
1 hour basic end user training
05/21/2022
09:30 am
Crystal Marasigan
No Signature: Per Kylene, no signature is required for this service
W39392
Inhouse Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Set up the new computer
05/19/2022
04:56 pm
Kevin Hsueh
With Customer Signature
W39391
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Sophia reported some recipients not receiving emails and later found emails sent from Guamlawoffice.com are marked as spam and in their junk folder
05/19/2022
09:30 am
Chu Hsieh
No Signature: remote
W39390
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Upgrade Debtmaster to version 11.30
05/19/2022
09:30 am
Charles Rafanan
With Customer Signature
W39388
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Michael Makio
Work Requested: (by: Michael Makio)
Check backup failure
05/18/2022
11:00 am
Chu Hsieh
No Signature: remote
W39386
Service Contract
Onsite
Island Cancer Center
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Reorganize network equipment and cables at ICC
05/17/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39385
Service Contract
Onsite
Island Cancer Center
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Reorganize network equipment and cables at ICC
05/17/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39383
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
Install WiFi Module on Promethean Panel.
05/17/2022
11:00 am
Charles Rafanan
No Signature:
W39381
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Deliver and setup timeclock.
05/16/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39377
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Preparation on IP address change
05/13/2022
11:00 am
Chu Hsieh
No Signature: Remote
W39374
Remote Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Jay Park)
Guy advised she is unable to access QuickBooks due to an update. Requested immediate assistance.
05/13/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39372
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot internet issues
05/12/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39370
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Lynn could not print to HP P2035 that is attached to BackupPC.
05/11/2022
01:45 pm
Chu Hsieh
No Signature: remote
W39369
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law on Georgette's workstation.
05/11/2022
03:30 pm
Kevin Hsueh
With Customer Signature
W39368
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Troubleshoot SonicWALL Junk Store
05/11/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39367
Service Contract
Remote
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Troubleshoot NEX computer network share drive access.
05/11/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39366
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery
05/11/2022
01:30 pm
Alyx Bradley
No Signature: Project. Invoice signed.
W39365
Onsite Guam Community College
Rochelle Bamba-Cruz
Work Requested: (by: Rochelle Bamba-Cruz )
deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery
05/11/2022
01:30 pm
Charles Rafanan
With Customer Signature
W39364
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
Install promethean panel (wall mounted on concrete wall)
05/10/2022
01:30 pm
Kevin Hsueh
No Signature: Customer signed invoice.
W39363
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Dave's workstation. Troubleshoot Chona's laptop.
05/10/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39359
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Meeting with Colin to discuss removing ICC rack and switches.
05/09/2022
10:00 am
Chu Hsieh
With Customer Signature
W39356
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Configure mobile numbers and forwarding rules for Jesse Munoz and Paul Eustaquio.
05/09/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39355
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Update ap@mcpgroupgu.com email distribution group members. Update Anti-Spam whitelist.
05/09/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39352
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
provide 1 hour end user training for 4 panels
05/07/2022
09:30 am
Crystal Marasigan
No Signature: Work Order was not opened during the training, forgot to have the customer sign
W39349
Service Contract
Onsite
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Update QuickBooks on Agnes' workstation. Install server HDDs. Troubleshoot Jor-El's workstation.
05/06/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39344
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
PC Law Upgrade
05/04/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39343
Service Contract
Onsite
Micronesian Divers Association
Wes Seleen
Work Requested: (by: Wes Seleen)
Internet down.
05/04/2022
10:28 am
Kevin Hsueh
With Customer Signature
W39342
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Work Requested: (by: Vanessa Cruz)
Troubleshoot Conrad Divis' MS Office 365. Create new email accounts. Setup VPN access for Vanessa's laptop
05/04/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39341
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Setup MS Office 365 on Raquel and Rose workstations
05/03/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39339
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Todd Thompson's monitor issue. Grainy and discolored display.
05/03/2022
01:30 pm
Charles Rafanan
With Customer Signature
W39338
Service Contract
Remote
Morrico Equipment
Mary Rose Real
Work Requested: (by: Mary Rose Real)
Provision 2 IP Phones. Change name on 1 extension.
05/02/2022
03:30 pm
Kevin Hsueh
No Signature: Remote Support: Mary Rose
W39337
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
install promethean panel (wall mounted on concrete wall)
05/10/2022
01:30 pm
Charles Rafanan
No Signature: Customer Signed Invoice
W39336
Onsite Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
install promethean panel (wall mounted on concrete wall)
05/10/2022
01:30 pm
Alyx Bradley
No Signature: Project. Customer signed invoice.
W39334
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
install 3 promethean panels + mobile stands
05/04/2022
01:30 pm
Alyx Bradley
No Signature: Project.
W39333
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
install 3 promethean panels + mobile stands
05/04/2022
01:30 pm
Charles Rafanan
No Signature: Project
W39332
Onsite Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
install 2 promethean panels plus mobile stands and accessories
05/06/2022
01:30 pm
Alyx Bradley
No Signature: Project, and invoice was signed.
W39331
Onsite Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
install 2 promethean panels and mobile stands - tamuning 3rd floor
05/06/2022
01:30 pm
Charles Rafanan
No Signature: Customer Signed Invoice
W39329
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Vanessa's Laptop. Troubleshoot conference room mic issue. Troubleshoot Jacob's printing issues. Troubleshoot Bella's laptop.
05/02/2022
10:30 am
Kevin Hsueh
With Customer Signature
W39325
Inhouse Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Clone SSD and Upgrade Ram on 2 lenovo workstations.
04/29/2022
10:00 am
Charles Rafanan
With Customer Signature
W39324
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Promethean ActivPanel Install
04/28/2022
12:30 pm
Alyx Bradley
No Signature: Project & phone issues.
W39323
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Promethean ActivPanel Install
04/28/2022
12:30 pm
Charles Rafanan
No Signature: Project
W39322
Onsite World of Wonder
Mynette Dizon
Work Requested: (by: Mynette Dizon )
Promethean ActivPanel Install
04/28/2022
12:30 pm
Kevin Hsueh
No Signature: Project
W39321
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Perform troubleshooting steps for PC Law software on Lisa's workstation using KB article from PC Law Support.
04/28/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39318
Inhouse Cruz Benefits
Aileen Cruz
Work Requested: (by: Aileen Cruz)
Upgrade RAM and SSD of 2 Lenovo Workstations.
04/26/2022
01:19 pm
Charles Rafanan
With Customer Signature
W39312
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot various issues
04/22/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39302
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Users unable to change password
04/18/2022
10:55 am
Chu Hsieh
No Signature: remote
W39301
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Upgrade QuickBooks software on Accounting workstations and server. Troubleshoot various issues.
04/19/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39298
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/15/2022
01:00 pm
Alyx Bradley
No Signature: Project.
W39297
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/15/2022
01:00 pm
Charles Rafanan
No Signature: Project
W39296
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/15/2022
01:00 pm
Kevin Hsueh
No Signature:
W39295
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/14/2022
09:00 am
Alyx Bradley
No Signature: Project.
W39294
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/14/2022
09:00 am
Charles Rafanan
No Signature: Project
W39293
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/14/2022
09:00 am
Kevin Hsueh
No Signature:
W39292
Ref/PO#20211296
Onsite Guam Department of Education
Mariann Lujan
Work Requested: (by: Mariann Lujan )
troubleshoot panel SN: 75W26-L3HB3N2440246 GDOE asset tag: 59516 The requirements for "Mainboard" re-flash/upgrade: - Computer running Windows or macOS - 8 GB (or higher) USB memory device, formatted to FAT_32 with no other files or folders present on the device - Internet access, to download the firmware file - Disconnect ALL cables (except the power cable) and devices, including computing devices from the ActivPanel Titanium before starting the process.
04/20/2022
02:00 pm
Kevin Hsueh
No Signature: Principle not onsite to sign
W39291
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/13/2022
09:30 am
Alyx Bradley
No Signature: Project.
W39290
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/13/2022
09:30 am
Charles Rafanan
No Signature: Project
W39289
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/13/2022
09:30 am
Kevin Hsueh
No Signature: Project
W39287
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
SentinelOne reported infection to PC Desktop-MNO0138. Remotely Initiated a full scan on PC. Per Chona PC is located in Saipan and user had insert a thumb drive that contained infected files
04/08/2022
11:00 am
Chu Hsieh
No Signature: remote
W39285
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Video Wall Project
04/12/2022
09:30 am
Alyx Bradley
No Signature: Project
W39284
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Video Wall Project
04/12/2022
09:30 am
Charles Rafanan
No Signature: Project
W39283
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Video Wall Project
04/12/2022
09:30 am
Kevin Hsueh
No Signature: project
W39281
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
create new distribution group bclefile@guamlaw.net
04/07/2022
10:30 am
Chu Hsieh
No Signature: remote
W39278
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Network down.
04/07/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39276
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Various Issues
04/06/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39275
Service Contract
Onsite
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Troubleshoot HP LaserJet P2035. Per Lynn, printer showing "Offline"
04/06/2022
10:00 am
Alyx Bradley
With Customer Signature
W39273
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/05/2022
09:30 am
Kevin Hsueh
No Signature: Project
W39272
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/05/2022
09:30 am
Charles Rafanan
No Signature: Project
W39271
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
IT&E Video Wall Project
04/05/2022
09:30 am
Alyx Bradley
No Signature: Project
W39270
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
Setup N-Able N-Central access for Judiciary MIS Team.
04/04/2022
03:30 pm
Kevin Hsueh
No Signature: Project
W39269
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Deliver Video Wall Equipment to IT&E Mall Location
04/04/2022
09:30 am
Charles Rafanan
No Signature: Project
W39268
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Deliver Video Wall Equipment to IT&E Mall Location
04/04/2022
09:30 am
Alyx Bradley
No Signature: Project, and customer signed off with Crystal
W39267
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Jolene's printing issues.
04/04/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39266
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Deliver the listing of IT&E
04/04/2022
10:30 am
DSI Tech
With Customer Signature
W39264
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot various email issues.
04/04/2022
11:00 am
Kevin Hsueh
With Customer Signature
W39261
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Troubleshoot 3CX SBC
04/01/2022
04:00 pm
Kevin Hsueh
With Customer Signature
W39260
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot 3CX Issues.
04/01/2022
02:00 pm
Alyx Bradley
With Customer Signature
W39259
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
N-Central Training Session 2.
04/01/2022
11:00 am
Kevin Hsueh
No Signature: Project
W39257
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot TimeQPlus
03/31/2022
11:30 am
Kevin Hsueh
With Customer Signature
W39254
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law send to email issue on Lisa's workstation.
03/30/2022
09:30 am
Alyx Bradley
With Customer Signature
W39249
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Tim reported every afternoon his Outlook becomes unresponsive.
03/28/2022
04:30 pm
Chu Hsieh
No Signature: remote
W39247
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot TimeQPlus Access.
03/28/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39244
Onsite ITE
Jon Barnhart
Work Requested: (by: Jon Barnhart)
Dropping off the Minix Players to Jon Barnhart
03/25/2022
12:37 pm
DSI Tech
With Customer Signature
W39243
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Not receiving any emails since Monday
03/24/2022
04:00 pm
Chu Hsieh
No Signature: remote
W39242
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Block acllogistics.com on SonicWALL Hosted Email Security.
03/24/2022
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W39241
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Upgrade Sureta's workstation to Windows 10. Create new employee profile and configure access.
03/24/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39240
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot PC Law Issues.
03/24/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39239
Remote Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Update CUI SSP for Fargo Pacific
03/23/2022
02:00 pm
Kevin Hsueh
No Signature: Project
W39237
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Missing email (Monique) and Kevin having issue access pacer.login.uscourts.gov site.
03/23/2022
10:30 am
Chu Hsieh
No Signature: remote
W39234
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
PLDT to configure Subic Modem to Bridge Mode. DSI to configure SonicWALL.
03/22/2022
01:30 pm
Kevin Hsueh
No Signature: Project Remote Support
W39233
Remote Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Jay Park called and advised he is unable to join Microsoft Teams meeting
03/22/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39227
Inhouse Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Replace System Board
03/18/2022
11:00 am
Charles Rafanan
With Customer Signature
W39225
Onsite Guam Department of Education
Ansley Jackson
Work Requested: (by: Benjamin Morales)
Troubleshoot ActivPanel 75 (54360 75W26-L1HB1N4490235).
03/18/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39222
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
N-Central 2nd Training Session
03/17/2022
11:00 am
Kevin Hsueh
No Signature: Project
W39216
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Remote session with Tim Roberts. Various issues with his home PC
03/15/2022
04:30 pm
Chu Hsieh
With Customer Signature
W39212
Service Contract
Remote
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Troubleshoot Server Backup External HDDs issue.
03/14/2022
01:30 pm
Kevin Hsueh
No Signature: Remote Support
W39210
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Site Survey for Suite 203
03/11/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39209
Service Contract
Onsite
Micronesian Divers Association
Noriko Ide
Work Requested: (by: Noriko Ide)
Troubleshoot Noriko's workstation.
03/11/2022
10:30 am
Kevin Hsueh
With Customer Signature
W39208
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot various issues.
03/11/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39205
Inhouse Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Guy Binoya)
Run Hardware Test and troubleshoot MS Office issues
03/10/2022
04:10 pm
Charles Rafanan
With Customer Signature
W39204
Onsite Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Create new profile and email for new employee. Setup workstation
03/10/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39203
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup new employee (Norkio Ide) profile/accounts on devices.
03/10/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39202
Onsite Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Deploy new SonicWALL firewalls.
03/09/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39199
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Troubleshoot Sheryl's scanner issue and Jor-El's QuickBooks issue.
03/08/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39198
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
N-Central Training Session 2.
03/08/2022
11:00 am
Kevin Hsueh
No Signature: Project
W39197
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Reset Lisa Brook's password
03/07/2022
09:30 am
Chu Hsieh
No Signature: remote
W39193
Service Contract
Remote
Morrico Equipment
Alice Dela Cruz
Work Requested: (by: Alice Dela Cruz)
Check 3CX
03/07/2022
08:45 am
Kevin Hsueh
No Signature: Remote Support
W39191
Service Contract
Remote
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Preform Monthly check up of servers
03/04/2022
04:45 pm
Chu Hsieh
No Signature: remote support
W39190
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's laptop issues.
03/04/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39188
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Create new profile for Noriko Ide
03/03/2022
04:30 pm
Kevin Hsueh
No Signature: Remote Support
W39186
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Install Memory and SSD upgrade.
03/03/2022
09:30 am
Charles Rafanan
No Signature: Remote Support
W39184
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot email issues
03/09/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39180
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Issues with camera and phone
03/01/2022
01:30 pm
Chu Hsieh
With Customer Signature
W39179
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Mark Ruth
Work Requested: (by: Mark Ruth)
Troubleshoot Mark Ruth's laptop
03/01/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39178
Service Contract
Remote
Morrico Equipment
Torgun Smith
Work Requested: (by: Torgun Smith)
Torgun reported not receive emails form itftennis.com.
03/01/2022
09:45 am
Chu Hsieh
No Signature: remote support
W39177
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Fanny Paguio
Work Requested: (by: Fanny Paguio)
Fanny reported she is unable to access network drives.
03/01/2022
08:30 am
Kevin Hsueh
No Signature: Remote Support
W39176
Service Contract
Remote
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Check CSI Acuthin Software
03/01/2022
08:15 am
Kevin Hsueh
No Signature: Remote Support
W39175
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Raquel advised MDA renewed SSL Certificate. Raquel requested DSI to install new SSL Certificate.
02/28/2022
01:00 pm
Kevin Hsueh
No Signature: Remote Support
W39172
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Network down. Troubleshoot and resolve.
02/28/2022
08:30 am
Kevin Hsueh
With Customer Signature
W39171
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Mark Ruth
Work Requested: (by: Mark Ruth)
Troubleshoot Mark's laptop/VPN issues.
02/25/2022
11:00 am
Kevin Hsueh
No Signature: not onsite
W39170
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Troubleshoot issues with account email@fargogu.com
02/25/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39168
Service Contract
Onsite
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Deliver and setup terminal workstation.
02/24/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39167
Service Contract
Inhouse
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Setup new Lenovo Workstation
02/24/2022
09:00 am
Charles Rafanan
No Signature: Remote Support
W39165
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Create new account Chloe Sanchez
02/23/2022
04:10 pm
Chu Hsieh
No Signature: remote
W39159
Service Contract
Inhouse
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Raquel spoke with Kevin on the issue with workstation.
02/22/2022
12:12 pm
Kevin Hsueh
With Customer Signature
W39150
Service Contract
Inhouse
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Run Hardware Test on Laptop and Back up Data
02/18/2022
01:30 pm
Charles Rafanan
No Signature: Remote Support
W39149
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Revit issue
02/18/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39148
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
No internet or phone service
02/18/2022
09:00 am
Chu Hsieh
With Customer Signature
W39147
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Troubleshoot Laptop.
02/18/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39145
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
N-Central End User Training for Judiciary of Guam IT Team.
02/16/2022
11:00 am
Kevin Hsueh
No Signature: Project
W39139
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot PDF issue for Dave's workstation.
02/14/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39138
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
FB Leon Guerrero - take pictures of damaged board - SN: 75W26-L7HB6N6710103 - GDOE Asset tag: 78352
02/15/2022
10:30 am
Deo Angelo Lim
With Customer Signature
W39137
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
Jose Rios MS - take pictures of damaged board - SN: 75W26-L3HB3N2440246 - GDOE Asset tag: 59546
02/15/2022
09:30 am
Deo Angelo Lim
With Customer Signature
W39135
Onsite Guam Department of Education
Neil Rochelle
Work Requested: (by: Frank Leon Guerrero)
- take picture of damaged board Acadcao ES SN: 75W26-L6HL5N0840030 GDOE asset tag: 78286
02/14/2022
10:30 am
Deo Angelo Lim
With Customer Signature
W39134
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
take picture of damaged panel at Wettengel ES SN: 75W26-L8HC7N5550178 GDOE asset tag: 78350
02/14/2022
09:30 am
Deo Angelo Lim
With Customer Signature
W39133
Service Contract
Onsite
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Troubleshoot Carmen's workstation MS Excel issue.
02/11/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39131
Remote Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Perform initial setup for 3 SonicWALL TZ370 and 1 SonicWALL TZ370W
02/10/2022
02:00 pm
Kevin Hsueh
No Signature: Project
W39130
Ref/PO#PO 20211630
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
- troubleshoot/reflash the factory image with attached PDF - get a video or photo of the image issue that was reported via the front HDMI port
02/11/2022
02:00 pm
Deo Angelo Lim
With Customer Signature
W39128
Inhouse Amazing Kids Child Development Center Inc
Ed Chang
Work Requested: (by: Ed Chang)
Clone 256gb SSD to 1tb NVME SSD
02/09/2022
01:44 pm
Charles Rafanan
No Signature: Remote Support
W39123
Service Contract
Inhouse
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Setup Lenovo Workstation
02/08/2022
08:30 am
Charles Rafanan
No Signature: Remote Support
W39119
Service Contract
Onsite
Roberts, Fowler & Visosky
Jon Visosky
Work Requested: (by: Jon Visosky)
Troubleshoot Jon's Outlook Issues.
02/04/2022
03:30 pm
Kevin Hsueh
With Customer Signature
W39118
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Cedric's Outlook issue
02/04/2022
10:30 am
Kevin Hsueh
With Customer Signature
W39116
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Mark Ruth
Work Requested: (by: Mark Ruth)
Troubleshoot laptop issues at Mark Ruth's home
02/03/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39115
Service Contract
Inhouse
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Work Requested: (by: Christi Taijeron)
Reinstall Windows 10 Pro.
02/03/2022
09:00 am
Charles Rafanan
No Signature: Remote Support
W39114
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Update CYMA on server and workstations. Troubleshoot various other issues.
02/02/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39113
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup VMWare Windows 7 virtual machine for PMX Software
02/01/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39108
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Promethean ActivPanel Training for UOG Marine Lab Faculty and Staff.
01/28/2022
02:00 pm
Deo Angelo Lim
With Customer Signature
W39102
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Troubleshoot Yealink Cordless IP Phone issues.
01/26/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39101
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Run Hardware diagnostics for workstation and UPS
01/26/2022
11:30 am
Kevin Hsueh
With Customer Signature
W39098
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup workstation for Dr. Kim.
01/26/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39097
Remote Judiciary of Guam
Joleen Cepeda
Work Requested: (by: Joleen Cepeda)
Import N-Central discovered devices based on devices to be monitored list received from Baldwin.
01/25/2022
03:00 pm
Kevin Hsueh
No Signature: Remote Support - Project
W39093
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's Outlook issues.
01/24/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39092
Onsite KHLG Associates
Warranty
Work Requested: (by: Warranty )
Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen.
01/24/2022
11:00 am
Deo Angelo Lim
No Signature: Just pulled out the unit to KHLG.
W39091
Onsite KHLG Associates
Warranty
Work Requested: (by: Warranty )
Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen.
01/24/2022
11:00 am
Jason Soliva
No Signature: Work order for warranty tracking purpose.
W39090
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Deliver and setup backup server.
01/24/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39089
Inhouse Guam Housing and Urban Renewal Authority
Greta Balmeo
Work Requested: (by: Greta Balmeo)
Thermal Scanner has no sound
01/21/2022
10:46 am
Deo Angelo Lim
With Customer Signature
W39083
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Per Tim's email request to troubleshoot accessing portal.securitytitle.net.
01/19/2022
05:00 pm
Chu Hsieh
No Signature: remote
W39078
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Pull new lines to spare office and conference room.
01/19/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39076
Onsite GTA TeleGuam
Cora Yanger Bejado
Work Requested: (by: Cora Yanger Bejado)
Frankisha LG Guerrero reported right column of video wall at Micronesian mall not powering up.
01/05/2022
11:30 am
Chu Hsieh
No Signature:
W39072
Service Contract
Remote
Morrico Equipment
Michelle Taisague
Work Requested: (by: Michelle Taisague)
Troubleshoot Mitch's Workstation
01/14/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39069
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to windows 10.
01/13/2022
11:35 am
Charles Rafanan
With Customer Signature
W39068
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade Nicole and Nida workstations to Windows 10.
01/13/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39067
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot various issues.
01/12/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39066
Onsite Guam Community College
Isaac Williams
Work Requested: (by: Isaac Williams)
Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office
01/12/2022
01:00 pm
Deo Angelo Lim
With Customer Signature
W39065
Onsite Guam Community College
Isaac Williams
Work Requested: (by: Isaac Williams)
Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office
01/12/2022
01:00 pm
Jason Soliva
With Customer Signature
W39063
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Update MS Office on Alma and Darren
01/11/2022
01:30 pm
Chu Hsieh
With Customer Signature
W39062
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Deliver and setup 2 HP Laptops.
01/10/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39061
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10
01/10/2022
11:15 am
Charles Rafanan
No Signature: Remote Support
W39060
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Promethean ActivPanel End-user training
01/21/2022
10:30 am
Deo Angelo Lim
With Customer Signature
W39059
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10 Pro.
01/10/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39057
Service Contract
Remote
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Check server daily backup
01/07/2022
04:30 pm
Kevin Hsueh
No Signature: Remote Support
W39056
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Gail's Printing issues. Setup Andrew Miller's email account in his Outlook client.
01/07/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39055
Service Contract
Inhouse
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
set up 2 laptops: dmata@guamshipyard.net kskvaril@guamshhipyard.net
01/06/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39054
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Install qty.1 Promethean ActivPanel 86" Wall Mount
01/10/2022
10:00 am
Deo Angelo Lim
With Customer Signature
W39052
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Change request. Adjust max passengers from 28 to 25 on the daily dives.
01/04/2022
05:00 pm
Pam Castilla
No Signature: Remote Support [Lee Webber]
W39051
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10 Pro
01/05/2022