S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Customer Signature | |
|---|---|---|---|---|---|
|
W39521
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot printing issues on Mr. Miller's Mac desktop and laptop. |
07/01/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39520
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot Mark's IP Phone |
07/01/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39516
|
Inhouse |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Setup Lenovo ThinkSystem ST50 |
06/30/2022 12:00 pm |
Jayson Larot |
No Signature: Remote Support |
|
W39512
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Update SecurityMetrics PCI Questionnaire. |
06/29/2022 09:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39508
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Timeclock Access |
06/27/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39506
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Network. |
06/23/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39502
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Provide GTA isa dental PPPoE information. |
06/22/2022 06:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39501
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Sophia unable to connect to her office PC remotely |
06/22/2022 05:00 pm |
Chu Hsieh |
No Signature: remote |
|
W39495
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Sophia reported Lindy unable to open link on a website. |
06/20/2022 02:30 pm |
Chu Hsieh |
No Signature: remote |
|
W39493
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot QuickBooks. Per Guy, QuickBooks unable to open. |
06/20/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39491
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Wes reported Noriko opened a link on spam email. Check workstation for infections. |
06/17/2022 11:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39490
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Relocate server |
06/17/2022 09:30 am |
Chu Hsieh |
With Customer Signature |
|
W39489
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot PC Law. |
06/17/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39485
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle have problem printing from PDF reader |
06/14/2022 10:30 am |
Chu Hsieh |
With Customer Signature |
|
W39484
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Todd Thompson Work Requested: (by: Todd Thompson) Troubleshoot Todd's email search issues |
06/14/2022 10:30 am |
Charles Rafanan |
With Customer Signature |
|
W39483
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Setup Mr. Webber's exchange account on his new mobile phone. |
06/14/2022 09:30 am |
Charles Rafanan |
With Customer Signature |
|
W39482
|
Remote |
Judiciary of Guam Baldwin Quibuyen Work Requested: (by: Baldwin Quibuyen) Create N-Able N-Central alerts for Server devices. |
06/13/2022 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39481
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Michael's network share drive issues on his laptop. |
06/13/2022 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39480
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot and reprep Server |
06/13/2022 09:42 am |
Kevin Hsueh |
No Signature: Customer will pick up server |
|
W39479
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Pick up server (old Saipan server) from Ambyth and bring back to DSI for troubleshooting. |
06/13/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39478
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Deliver and setup workstation for Todd |
06/10/2022 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39477
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: (by: Mariann Lujan ) Reflash Promethean Panel Firmware at PC Lujan |
06/10/2022 01:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39476
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Update SonicWALL junk store settings. Troubleshoot Mr. Webber's Gmail account on his iPhone. |
06/10/2022 08:30 am |
Kevin Hsueh |
No Signature: |
|
W39474
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install MS Office 365 32 bit on Lisa's workstation. Connect front desk Xerox printer to network. |
06/09/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39473
|
Onsite |
Department of Public Health & Social Services Gabrielle Villagomez Work Requested: (by: Gabrielle Villagomez) Deliver Promethean Panel |
06/09/2022 10:00 am |
Charles Rafanan |
No Signature: Customer Signed Invoice. |
|
W39471
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Register employees to timeclock |
06/09/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39470
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot SonicWALL AntiSpam Junk Store. |
06/08/2022 10:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39469
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, LLC Sureta San Nicolas Work Requested: (by: Sureta San Nicolas) Please see attached document |
06/08/2022 01:47 pm |
Charles Rafanan |
No Signature: Remote Support |
|
W39468
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot Abi's QuickBooks |
06/08/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39467
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Service laptop SRVC-12 unable to connect to ebs-sqlsrv |
06/08/2022 09:30 am |
Chu Hsieh |
With Customer Signature |
|
W39464
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Agnes reported issues with her Outlook |
06/07/2022 02:30 pm |
Chu Hsieh |
No Signature: remote |
|
W39463
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Install user ID on EBS |
06/07/2022 02:43 pm |
Kevin Hsueh |
With Customer Signature |
|
W39462
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot Carmen's workstation issues. Troubleshoot Roland's network drive access. |
06/07/2022 02:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39461
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Configure Microsoft Edge to access Drew Marine on Eric James' workstation |
06/06/2022 09:30 am |
Charles Rafanan |
With Customer Signature |
|
W39460
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: (by: Mariann Lujan ) troubleshoot panel Asset: 47364 Serial number: 75W26-K7HBDN1290036 Model: AP7-U75-EU1 Rm: 28 please see attached for instructions |
06/07/2022 10:00 am |
Charles Rafanan |
With Customer Signature |
|
W39459
|
Onsite |
Guam Behavioral Health and Wellness Center Leonora Urbano Work Requested: (by: Leonora Urbano ) Promethean 1 hour basic end user training |
06/03/2022 01:00 pm |
Melissa Dimla |
With Customer Signature |
|
W39458
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot AJ's laptop |
06/02/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39456
|
Onsite |
Department of Public Health & Social Services Joleen Almandres Work Requested: (by: Joleen Almandres ) end user promethean training at DPHSS Grants Management Office (Hesler Bldg) |
06/02/2022 01:00 pm |
Kylene Hsieh |
No Signature: DPHSS project hours (Training) |
|
W39454
|
Onsite |
University of Guam Nicky Castro Work Requested: (by: John Del Castillo) install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725 |
06/03/2022 01:30 pm |
Alyx Bradley |
No Signature: Invoice signed. |
|
W39453
|
Onsite |
University of Guam Nicky Castro Work Requested: (by: John Del Castillo) install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (DEAL Conf Room) Dry wall SN: 770T-M36XDA3870264 POC: Nicky Castro Number: 735-2725 |
06/03/2022 01:30 pm |
Charles Rafanan |
No Signature: Customer signed invoice |
|
W39452
|
Onsite |
University of Guam Nicky Castro Work Requested: (by: John Del Castillo) install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725 |
06/03/2022 10:00 am |
Alyx Bradley |
No Signature: Invoice Signed. |
|
W39451
|
Onsite |
University of Guam Nicky Castro Work Requested: (by: John Del Castillo) install 1 promethean activpanel 70" Titanium (wall mount) concrete wall English Bldg: EC204 SN: 770T-M36XDA3870263 POC: Nicky Number: 735-2725 |
06/03/2022 10:00 am |
Charles Rafanan |
No Signature: Customer signed invoice |
|
W39450
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) install 1 promethean activpanel to UOG English Bldg (Tritons call lab: EC209) SN: 770T-M36XDA3870262 |
06/02/2022 01:30 pm |
Alyx Bradley |
With Customer Signature |
|
W39449
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) install 1 promethean activpanel 70" Titanium wall mount to UOG English Bldg (Tritons call lab: EC209) Dry wall SN: 770T-M36XDA3870262 POC: Tarren Number: 7352850 |
06/02/2022 01:30 pm |
Charles Rafanan |
With Customer Signature |
|
W39448
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) install 1 promethean activpanel to UOG Humanities Bldg (HSS 104) SN: 770T-M36XDA3870261 |
06/02/2022 10:00 am |
Alyx Bradley |
With Customer Signature |
|
W39447
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) install 1 promethean 70" Titanium wall mount activpanel to UOG Humanities Bldg (HSS 104) Dry Wall SN: 770T-M36XDA3870261 POC: Tarren Number: 735-2850 |
06/02/2022 10:00 am |
Charles Rafanan |
With Customer Signature |
|
W39443
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: (by: Mariann Lujan ) troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036 |
06/01/2022 10:00 am |
Alyx Bradley |
With Customer Signature |
|
W39442
|
Onsite |
Guam Department of Education Mariann Lujan Work Requested: (by: Mariann Lujan ) troubleshoot panel at Jose Rios (RM 28) SN: 75W26-K7HBDN1290036 |
06/01/2022 10:00 am |
Charles Rafanan |
With Customer Signature |
|
W39441
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup 2 new employee email and MS Office 365 accounts. |
05/31/2022 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39440
|
Onsite |
Black Construction Joey Amalei Work Requested: (by: Joey Amalei ) remove old panel - install new panel (titanium 70") with accessories |
05/31/2022 10:00 am |
Kevin Hsueh |
No Signature: Project |
|
W39439
|
Onsite |
Black Construction Joey Amalei Work Requested: (by: Joey Amalei ) remove old panel - install new panel (titanium 70") with accessories |
05/31/2022 10:00 am |
Alyx Bradley |
No Signature: Project. Invoice signed. |
|
W39438
|
Onsite |
Black Construction joey amalei Work Requested: (by: Joey Amalei ) - remove old panel - install new panel (titanium 70") with accessories |
05/31/2022 10:00 am |
Charles Rafanan |
No Signature: Customer Signed Invoice. |
|
W39437
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) install replacement panel to OCP ES to Rm 1 SN: 75W26-M4HBEN0100521 |
05/27/2022 11:40 am |
Charles Rafanan |
No Signature: Replaced Damaged Promethean ActivPanel with new 65inch Nickel ActivPanel. Tested new ActivPanel and Confirmed working with no issues. Placed new DSI Asset Tag on Panel. Removed Old Asset Tag from Damaged Panel and Placed on Document Provided by GDOE. Brought Damaged Promethean ActivPanel to DSI Office for Stripping of Parts for Spare. |
|
W39436
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) INSTALL REPLACEMENT PANEL TO MU LUJAN IN LIBRARY SN: 75W16-M4HBEN0100548 |
05/27/2022 11:00 am |
Charles Rafanan |
No Signature: |
|
W39435
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) INSTALL REPLACEMENT PANEL TO MU LUJAN TO LIBRARY SN: 75W26-M4HBEN0100523 |
05/27/2022 11:00 am |
Charles Rafanan |
No Signature: |
|
W39434
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) install replacement panel at JQ San Miguel in the Main Office SN: 75W26-M4HBEN0100546 |
05/27/2022 09:45 am |
Charles Rafanan |
No Signature: |
|
W39431
|
Onsite |
Express Business Service John Santos Work Requested: (by: John Santos) Re-provision IP Phone |
05/26/2022 03:57 pm |
Charles Rafanan |
With Customer Signature |
|
W39430
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) PICK UP 1 REPLACEMENT PANEL (MU LUJAN) |
05/26/2022 12:20 pm |
Charles Rafanan |
No Signature: |
|
W39429
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) PICK UP 2 PANELS: MU LUJAN AND OCP ES |
05/26/2022 12:15 pm |
Charles Rafanan |
No Signature: |
|
W39428
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) INSTALL REPLACEMENT PANEL AT INARAJAN ES IN LIBRARY SN: 75W26-M4HBEN0100520 |
05/26/2022 10:45 am |
Charles Rafanan |
No Signature: |
|
W39427
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) install replacement panel at CL Taitano in AV Room SN: 75W26-M4HBEN0100519 |
05/26/2022 09:30 am |
Charles Rafanan |
No Signature: |
|
W39426
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) pick up 3 panels at GDOE warehouse: JQ san Miguel, Inarajan ES, CL Taitano |
05/26/2022 09:00 am |
Charles Rafanan |
No Signature: |
|
W39425
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) pick up panels for maria ulloa, and vsa benavente |
05/23/2022 12:00 pm |
Charles Rafanan |
No Signature: |
|
W39424
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) pick up replacement panels for DL Perez and FBLG MS |
05/23/2022 09:00 am |
Charles Rafanan |
No Signature: |
|
W39423
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Monica unable to access Exchange email |
05/26/2022 09:25 am |
Chu Hsieh |
No Signature: remote |
|
W39421
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) PICKED UP 4 PANELS AT GDOE WAREHOUSE FOR INSTALLATION |
05/25/2022 09:00 am |
Charles Rafanan |
No Signature: |
|
W39420
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) INSTALL REPLACEMENT PROMETHEAN PANEL TO OKKODO HS IN RM G11 SN: 75W26-M4HBEN0100545 |
05/25/2022 11:15 am |
Charles Rafanan |
No Signature: |
|
W39419
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) INSTALL REPLACEMENT PROMETHEAN PANEL TO ADACAO ES FOR LIBRARY SN: 75W26-M4HBEN0100544 |
05/25/2022 10:15 am |
Charles Rafanan |
No Signature: |
|
W39418
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) install replacement Promethean panel to Price ES to Rm E22 SN: 75W26-M4HBEN0100547 |
05/25/2022 09:30 am |
Charles Rafanan |
No Signature: |
|
W39417
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522 |
05/25/2022 01:30 pm |
Alyx Bradley |
No Signature: Warranty work for GDOE. |
|
W39416
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) install replacement Promethean panel to Wettengel ES in Rm 7 SN: 75W26-M4HBEN0100522 |
05/25/2022 01:30 pm |
Charles Rafanan |
No Signature: |
|
W39414
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Clone HDD to SSD |
05/25/2022 11:00 am |
Alyx Bradley |
With Customer Signature |
|
W39412
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) see chu |
05/24/2022 02:44 pm |
Charles Rafanan |
With Customer Signature |
|
W39410
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Troubelshoot QuickBooks export to Excel issues |
05/24/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39408
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100507 |
05/23/2022 02:30 pm |
Charles Rafanan |
No Signature: |
|
W39407
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) INSTALL REPLACEMENT PANEL AT VSA BENAVENTE MS SN: 75W26-M4HBEN0100508 |
05/23/2022 02:00 pm |
Charles Rafanan |
No Signature: |
|
W39406
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) install replacement panel for Maria Ulloa sn: 75W26-M4HBEN0100506 |
05/23/2022 01:00 pm |
Charles Rafanan |
No Signature: |
|
W39404
|
Onsite |
Department of Public Health & Social Services Joleen Almandres Work Requested: (by: Joleen Almandres ) install: - 2 promethean 75" activ panels - 2 mobile stands - 2 laptops - 2 keyboards with mouse |
05/24/2022 12:00 pm |
Charles Rafanan |
No Signature: Customer signed invoice. |
|
W39403
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Setup printer and workstation. |
05/23/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39401
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Reissue annual SSL certificate for remote.traguam.com expiring on May 30, 2022. |
05/23/2022 09:30 am |
Chu Hsieh |
No Signature: remote |
|
W39398
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) FBLG MS - PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100505 |
05/23/2022 01:30 pm |
Charles Rafanan |
No Signature: |
|
W39396
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) DL Perez - Promethean install 75in replacement SN: 75W26-M4HBEN0100503 |
05/23/2022 10:00 am |
Charles Rafanan |
No Signature: |
|
W39395
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: (by: Ed Chang) 1 hour basic end user training |
05/21/2022 09:30 am |
Crystal Marasigan |
No Signature: Per Kylene, no signature is required for this service |
|
W39392
|
Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Set up the new computer |
05/19/2022 04:56 pm |
Kevin Hsueh |
With Customer Signature |
|
W39391
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Sophia reported some recipients not receiving emails and later found emails sent from Guamlawoffice.com are marked as spam and in their junk folder |
05/19/2022 09:30 am |
Chu Hsieh |
No Signature: remote |
|
W39390
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade Debtmaster to version 11.30 |
05/19/2022 09:30 am |
Charles Rafanan |
With Customer Signature |
|
W39388
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Check backup failure |
05/18/2022 11:00 am |
Chu Hsieh |
No Signature: remote |
|
W39386
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: (by: Colin O'Connell) Reorganize network equipment and cables at ICC |
05/17/2022 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39385
|
Service Contract Onsite |
Island Cancer Center Colin O'Connell Work Requested: (by: Colin O'Connell) Reorganize network equipment and cables at ICC |
05/17/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39383
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: (by: Ed Chang) Install WiFi Module on Promethean Panel. |
05/17/2022 11:00 am |
Charles Rafanan |
No Signature: |
|
W39381
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Deliver and setup timeclock. |
05/16/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39377
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Preparation on IP address change |
05/13/2022 11:00 am |
Chu Hsieh |
No Signature: Remote |
|
W39374
|
Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Jay Park) Guy advised she is unable to access QuickBooks due to an update. Requested immediate assistance. |
05/13/2022 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39372
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot internet issues |
05/12/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39370
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Lynn could not print to HP P2035 that is attached to BackupPC. |
05/11/2022 01:45 pm |
Chu Hsieh |
No Signature: remote |
|
W39369
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot PC Law on Georgette's workstation. |
05/11/2022 03:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39368
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Todd Thompson Work Requested: (by: Todd Thompson) Troubleshoot SonicWALL Junk Store |
05/11/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39367
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Troubleshoot NEX computer network share drive access. |
05/11/2022 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39366
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: (by: Rochelle Bamba-Cruz ) deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery |
05/11/2022 01:30 pm |
Alyx Bradley |
No Signature: Project. Invoice signed. |
|
W39365
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: (by: Rochelle Bamba-Cruz ) deliver 1. Promethean ActivPanel 70" Titanium 2. AVer Cam340+ 3. Logitech Wireless Mouse & Keyboard 4. Promethean Mobile Stand please call - 475-0139 prior to delivery |
05/11/2022 01:30 pm |
Charles Rafanan |
With Customer Signature |
|
W39364
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: (by: Ed Chang) Install promethean panel (wall mounted on concrete wall) |
05/10/2022 01:30 pm |
Kevin Hsueh |
No Signature: Customer signed invoice. |
|
W39363
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Dave's workstation. Troubleshoot Chona's laptop. |
05/10/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39359
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Meeting with Colin to discuss removing ICC rack and switches. |
05/09/2022 10:00 am |
Chu Hsieh |
With Customer Signature |
|
W39356
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Configure mobile numbers and forwarding rules for Jesse Munoz and Paul Eustaquio. |
05/09/2022 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39355
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Update ap@mcpgroupgu.com email distribution group members. Update Anti-Spam whitelist. |
05/09/2022 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39352
|
Onsite |
World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) provide 1 hour end user training for 4 panels |
05/07/2022 09:30 am |
Crystal Marasigan |
No Signature: Work Order was not opened during the training, forgot to have the customer sign |
|
W39349
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Update QuickBooks on Agnes' workstation. Install server HDDs. Troubleshoot Jor-El's workstation. |
05/06/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39344
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) PC Law Upgrade |
05/04/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39343
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Internet down. |
05/04/2022 10:28 am |
Kevin Hsueh |
With Customer Signature |
|
W39342
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot Conrad Divis' MS Office 365. Create new email accounts. Setup VPN access for Vanessa's laptop |
05/04/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39341
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Setup MS Office 365 on Raquel and Rose workstations |
05/03/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39339
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Todd Thompson's monitor issue. Grainy and discolored display. |
05/03/2022 01:30 pm |
Charles Rafanan |
With Customer Signature |
|
W39338
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Provision 2 IP Phones. Change name on 1 extension. |
05/02/2022 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support: Mary Rose |
|
W39337
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: (by: Ed Chang) install promethean panel (wall mounted on concrete wall) |
05/10/2022 01:30 pm |
Charles Rafanan |
No Signature: Customer Signed Invoice |
|
W39336
|
Onsite |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: (by: Ed Chang) install promethean panel (wall mounted on concrete wall) |
05/10/2022 01:30 pm |
Alyx Bradley |
No Signature: Project. Customer signed invoice. |
|
W39334
|
Onsite |
World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) install 3 promethean panels + mobile stands |
05/04/2022 01:30 pm |
Alyx Bradley |
No Signature: Project. |
|
W39333
|
Onsite |
World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) install 3 promethean panels + mobile stands |
05/04/2022 01:30 pm |
Charles Rafanan |
No Signature: Project |
|
W39332
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: (by: Charlene B. Cruz) install 2 promethean panels plus mobile stands and accessories |
05/06/2022 01:30 pm |
Alyx Bradley |
No Signature: Project, and invoice was signed. |
|
W39331
|
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: (by: Charlene B. Cruz) install 2 promethean panels and mobile stands - tamuning 3rd floor |
05/06/2022 01:30 pm |
Charles Rafanan |
No Signature: Customer Signed Invoice |
|
W39329
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Vanessa's Laptop. Troubleshoot conference room mic issue. Troubleshoot Jacob's printing issues. Troubleshoot Bella's laptop. |
05/02/2022 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39325
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Clone SSD and Upgrade Ram on 2 lenovo workstations. |
04/29/2022 10:00 am |
Charles Rafanan |
With Customer Signature |
|
W39324
|
Onsite |
World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) Promethean ActivPanel Install |
04/28/2022 12:30 pm |
Alyx Bradley |
No Signature: Project & phone issues. |
|
W39323
|
Onsite |
World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) Promethean ActivPanel Install |
04/28/2022 12:30 pm |
Charles Rafanan |
No Signature: Project |
|
W39322
|
Onsite |
World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) Promethean ActivPanel Install |
04/28/2022 12:30 pm |
Kevin Hsueh |
No Signature: Project |
|
W39321
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Perform troubleshooting steps for PC Law software on Lisa's workstation using KB article from PC Law Support. |
04/28/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39318
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Upgrade RAM and SSD of 2 Lenovo Workstations. |
04/26/2022 01:19 pm |
Charles Rafanan |
With Customer Signature |
|
W39312
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot various issues |
04/22/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39302
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Users unable to change password |
04/18/2022 10:55 am |
Chu Hsieh |
No Signature: remote |
|
W39301
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Upgrade QuickBooks software on Accounting workstations and server. Troubleshoot various issues. |
04/19/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39298
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/15/2022 01:00 pm |
Alyx Bradley |
No Signature: Project. |
|
W39297
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/15/2022 01:00 pm |
Charles Rafanan |
No Signature: Project |
|
W39296
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/15/2022 01:00 pm |
Kevin Hsueh |
No Signature: |
|
W39295
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/14/2022 09:00 am |
Alyx Bradley |
No Signature: Project. |
|
W39294
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/14/2022 09:00 am |
Charles Rafanan |
No Signature: Project |
|
W39293
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/14/2022 09:00 am |
Kevin Hsueh |
No Signature: |
|
W39292
Ref/PO#20211296 |
Onsite |
Guam Department of Education Mariann Lujan Work Requested: (by: Mariann Lujan ) troubleshoot panel SN: 75W26-L3HB3N2440246 GDOE asset tag: 59516 The requirements for "Mainboard" re-flash/upgrade: - Computer running Windows or macOS - 8 GB (or higher) USB memory device, formatted to FAT_32 with no other files or folders present on the device - Internet access, to download the firmware file - Disconnect ALL cables (except the power cable) and devices, including computing devices from the ActivPanel Titanium before starting the process. |
04/20/2022 02:00 pm |
Kevin Hsueh |
No Signature: Principle not onsite to sign |
|
W39291
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/13/2022 09:30 am |
Alyx Bradley |
No Signature: Project. |
|
W39290
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/13/2022 09:30 am |
Charles Rafanan |
No Signature: Project |
|
W39289
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/13/2022 09:30 am |
Kevin Hsueh |
No Signature: Project |
|
W39287
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) SentinelOne reported infection to PC Desktop-MNO0138. Remotely Initiated a full scan on PC. Per Chona PC is located in Saipan and user had insert a thumb drive that contained infected files |
04/08/2022 11:00 am |
Chu Hsieh |
No Signature: remote |
|
W39285
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) Video Wall Project |
04/12/2022 09:30 am |
Alyx Bradley |
No Signature: Project |
|
W39284
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) Video Wall Project |
04/12/2022 09:30 am |
Charles Rafanan |
No Signature: Project |
|
W39283
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) Video Wall Project |
04/12/2022 09:30 am |
Kevin Hsueh |
No Signature: project |
|
W39281
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) create new distribution group bclefile@guamlaw.net |
04/07/2022 10:30 am |
Chu Hsieh |
No Signature: remote |
|
W39278
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Network down. |
04/07/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39276
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Various Issues |
04/06/2022 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39275
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot HP LaserJet P2035. Per Lynn, printer showing "Offline" |
04/06/2022 10:00 am |
Alyx Bradley |
With Customer Signature |
|
W39273
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/05/2022 09:30 am |
Kevin Hsueh |
No Signature: Project |
|
W39272
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/05/2022 09:30 am |
Charles Rafanan |
No Signature: Project |
|
W39271
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) IT&E Video Wall Project |
04/05/2022 09:30 am |
Alyx Bradley |
No Signature: Project |
|
W39270
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) Setup N-Able N-Central access for Judiciary MIS Team. |
04/04/2022 03:30 pm |
Kevin Hsueh |
No Signature: Project |
|
W39269
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) Deliver Video Wall Equipment to IT&E Mall Location |
04/04/2022 09:30 am |
Charles Rafanan |
No Signature: Project |
|
W39268
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) Deliver Video Wall Equipment to IT&E Mall Location |
04/04/2022 09:30 am |
Alyx Bradley |
No Signature: Project, and customer signed off with Crystal |
|
W39267
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Jolene's printing issues. |
04/04/2022 01:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39266
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) Deliver the listing of IT&E |
04/04/2022 10:30 am |
DSI Tech |
With Customer Signature |
|
W39264
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot various email issues. |
04/04/2022 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39261
|
Onsite |
Express Business Service John Santos Work Requested: (by: John Santos) Troubleshoot 3CX SBC |
04/01/2022 04:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39260
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot 3CX Issues. |
04/01/2022 02:00 pm |
Alyx Bradley |
With Customer Signature |
|
W39259
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) N-Central Training Session 2. |
04/01/2022 11:00 am |
Kevin Hsueh |
No Signature: Project |
|
W39257
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot TimeQPlus |
03/31/2022 11:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39254
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot PC Law send to email issue on Lisa's workstation. |
03/30/2022 09:30 am |
Alyx Bradley |
With Customer Signature |
|
W39249
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Tim reported every afternoon his Outlook becomes unresponsive. |
03/28/2022 04:30 pm |
Chu Hsieh |
No Signature: remote |
|
W39247
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot TimeQPlus Access. |
03/28/2022 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39244
|
Onsite |
ITE Jon Barnhart Work Requested: (by: Jon Barnhart) Dropping off the Minix Players to Jon Barnhart |
03/25/2022 12:37 pm |
DSI Tech |
With Customer Signature |
|
W39243
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Not receiving any emails since Monday |
03/24/2022 04:00 pm |
Chu Hsieh |
No Signature: remote |
|
W39242
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Block acllogistics.com on SonicWALL Hosted Email Security. |
03/24/2022 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39241
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Upgrade Sureta's workstation to Windows 10. Create new employee profile and configure access. |
03/24/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39240
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot PC Law Issues. |
03/24/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39239
|
Remote |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Update CUI SSP for Fargo Pacific |
03/23/2022 02:00 pm |
Kevin Hsueh |
No Signature: Project |
|
W39237
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Missing email (Monique) and Kevin having issue access pacer.login.uscourts.gov site. |
03/23/2022 10:30 am |
Chu Hsieh |
No Signature: remote |
|
W39234
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) PLDT to configure Subic Modem to Bridge Mode. DSI to configure SonicWALL. |
03/22/2022 01:30 pm |
Kevin Hsueh |
No Signature: Project Remote Support |
|
W39233
|
Remote |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Jay Park called and advised he is unable to join Microsoft Teams meeting |
03/22/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39227
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Replace System Board |
03/18/2022 11:00 am |
Charles Rafanan |
With Customer Signature |
|
W39225
|
Onsite |
Guam Department of Education Ansley Jackson Work Requested: (by: Benjamin Morales) Troubleshoot ActivPanel 75 (54360 75W26-L1HB1N4490235). |
03/18/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39222
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) N-Central 2nd Training Session |
03/17/2022 11:00 am |
Kevin Hsueh |
No Signature: Project |
|
W39216
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Remote session with Tim Roberts. Various issues with his home PC |
03/15/2022 04:30 pm |
Chu Hsieh |
With Customer Signature |
|
W39212
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot Server Backup External HDDs issue. |
03/14/2022 01:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39210
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Site Survey for Suite 203 |
03/11/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39209
|
Service Contract Onsite |
Micronesian Divers Association Noriko Ide Work Requested: (by: Noriko Ide) Troubleshoot Noriko's workstation. |
03/11/2022 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39208
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot various issues. |
03/11/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39205
|
Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Guy Binoya) Run Hardware Test and troubleshoot MS Office issues |
03/10/2022 04:10 pm |
Charles Rafanan |
With Customer Signature |
|
W39204
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Create new profile and email for new employee. Setup workstation |
03/10/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39203
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Setup new employee (Norkio Ide) profile/accounts on devices. |
03/10/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39202
|
Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deploy new SonicWALL firewalls. |
03/09/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39199
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Troubleshoot Sheryl's scanner issue and Jor-El's QuickBooks issue. |
03/08/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39198
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) N-Central Training Session 2. |
03/08/2022 11:00 am |
Kevin Hsueh |
No Signature: Project |
|
W39197
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Reset Lisa Brook's password |
03/07/2022 09:30 am |
Chu Hsieh |
No Signature: remote |
|
W39193
|
Service Contract Remote |
Morrico Equipment Alice Dela Cruz Work Requested: (by: Alice Dela Cruz) Check 3CX |
03/07/2022 08:45 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39191
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Preform Monthly check up of servers |
03/04/2022 04:45 pm |
Chu Hsieh |
No Signature: remote support |
|
W39190
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's laptop issues. |
03/04/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39188
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Create new profile for Noriko Ide |
03/03/2022 04:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39186
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Install Memory and SSD upgrade. |
03/03/2022 09:30 am |
Charles Rafanan |
No Signature: Remote Support |
|
W39184
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot email issues |
03/09/2022 02:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39180
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Issues with camera and phone |
03/01/2022 01:30 pm |
Chu Hsieh |
With Customer Signature |
|
W39179
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: (by: Mark Ruth) Troubleshoot Mark Ruth's laptop |
03/01/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39178
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Torgun reported not receive emails form itftennis.com. |
03/01/2022 09:45 am |
Chu Hsieh |
No Signature: remote support |
|
W39177
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Fanny Paguio Work Requested: (by: Fanny Paguio) Fanny reported she is unable to access network drives. |
03/01/2022 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39176
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Check CSI Acuthin Software |
03/01/2022 08:15 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39175
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Raquel advised MDA renewed SSL Certificate. Raquel requested DSI to install new SSL Certificate. |
02/28/2022 01:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39172
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Network down. Troubleshoot and resolve. |
02/28/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39171
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: (by: Mark Ruth) Troubleshoot Mark's laptop/VPN issues. |
02/25/2022 11:00 am |
Kevin Hsueh |
No Signature: not onsite |
|
W39170
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Troubleshoot issues with account email@fargogu.com |
02/25/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39168
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Deliver and setup terminal workstation. |
02/24/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39167
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Setup new Lenovo Workstation |
02/24/2022 09:00 am |
Charles Rafanan |
No Signature: Remote Support |
|
W39165
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Create new account Chloe Sanchez |
02/23/2022 04:10 pm |
Chu Hsieh |
No Signature: remote |
|
W39159
|
Service Contract Inhouse |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Raquel spoke with Kevin on the issue with workstation. |
02/22/2022 12:12 pm |
Kevin Hsueh |
With Customer Signature |
|
W39150
|
Service Contract Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Run Hardware Test on Laptop and Back up Data |
02/18/2022 01:30 pm |
Charles Rafanan |
No Signature: Remote Support |
|
W39149
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Revit issue |
02/18/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39148
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) No internet or phone service |
02/18/2022 09:00 am |
Chu Hsieh |
With Customer Signature |
|
W39147
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Troubleshoot Laptop. |
02/18/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39145
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) N-Central End User Training for Judiciary of Guam IT Team. |
02/16/2022 11:00 am |
Kevin Hsueh |
No Signature: Project |
|
W39139
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot PDF issue for Dave's workstation. |
02/14/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39138
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) FB Leon Guerrero - take pictures of damaged board - SN: 75W26-L7HB6N6710103 - GDOE Asset tag: 78352 |
02/15/2022 10:30 am |
Deo Angelo Lim |
With Customer Signature |
|
W39137
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) Jose Rios MS - take pictures of damaged board - SN: 75W26-L3HB3N2440246 - GDOE Asset tag: 59546 |
02/15/2022 09:30 am |
Deo Angelo Lim |
With Customer Signature |
|
W39135
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: (by: Frank Leon Guerrero) - take picture of damaged board Acadcao ES SN: 75W26-L6HL5N0840030 GDOE asset tag: 78286 |
02/14/2022 10:30 am |
Deo Angelo Lim |
With Customer Signature |
|
W39134
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) take picture of damaged panel at Wettengel ES SN: 75W26-L8HC7N5550178 GDOE asset tag: 78350 |
02/14/2022 09:30 am |
Deo Angelo Lim |
With Customer Signature |
|
W39133
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Carmen's workstation MS Excel issue. |
02/11/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39131
|
Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Perform initial setup for 3 SonicWALL TZ370 and 1 SonicWALL TZ370W |
02/10/2022 02:00 pm |
Kevin Hsueh |
No Signature: Project |
|
W39130
Ref/PO#PO 20211630 |
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) - troubleshoot/reflash the factory image with attached PDF - get a video or photo of the image issue that was reported via the front HDMI port |
02/11/2022 02:00 pm |
Deo Angelo Lim |
With Customer Signature |
|
W39128
|
Inhouse |
Amazing Kids Child Development Center Inc Ed Chang Work Requested: (by: Ed Chang) Clone 256gb SSD to 1tb NVME SSD |
02/09/2022 01:44 pm |
Charles Rafanan |
No Signature: Remote Support |
|
W39123
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Setup Lenovo Workstation |
02/08/2022 08:30 am |
Charles Rafanan |
No Signature: Remote Support |
|
W39119
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Troubleshoot Jon's Outlook Issues. |
02/04/2022 03:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39118
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Cedric's Outlook issue |
02/04/2022 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39116
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: (by: Mark Ruth) Troubleshoot laptop issues at Mark Ruth's home |
02/03/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39115
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Reinstall Windows 10 Pro. |
02/03/2022 09:00 am |
Charles Rafanan |
No Signature: Remote Support |
|
W39114
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Update CYMA on server and workstations. Troubleshoot various other issues. |
02/02/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39113
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup VMWare Windows 7 virtual machine for PMX Software |
02/01/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39108
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Promethean ActivPanel Training for UOG Marine Lab Faculty and Staff. |
01/28/2022 02:00 pm |
Deo Angelo Lim |
With Customer Signature |
|
W39102
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Troubleshoot Yealink Cordless IP Phone issues. |
01/26/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39101
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Run Hardware diagnostics for workstation and UPS |
01/26/2022 11:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39098
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup workstation for Dr. Kim. |
01/26/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39097
|
Remote |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) Import N-Central discovered devices based on devices to be monitored list received from Baldwin. |
01/25/2022 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support - Project |
|
W39093
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's Outlook issues. |
01/24/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39092
|
Onsite |
KHLG Associates Warranty Work Requested: (by: Warranty ) Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Deo Angelo Lim |
No Signature: Just pulled out the unit to KHLG. |
|
W39091
|
Onsite |
KHLG Associates Warranty Work Requested: (by: Warranty ) Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Jason Soliva |
No Signature: Work order for warranty tracking purpose. |
|
W39090
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Deliver and setup backup server. |
01/24/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39089
|
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: (by: Greta Balmeo) Thermal Scanner has no sound |
01/21/2022 10:46 am |
Deo Angelo Lim |
With Customer Signature |
|
W39083
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Per Tim's email request to troubleshoot accessing portal.securitytitle.net. |
01/19/2022 05:00 pm |
Chu Hsieh |
No Signature: remote |
|
W39078
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Pull new lines to spare office and conference room. |
01/19/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39076
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: (by: Cora Yanger Bejado) Frankisha LG Guerrero reported right column of video wall at Micronesian mall not powering up. |
01/05/2022 11:30 am |
Chu Hsieh |
No Signature: |
|
W39072
|
Service Contract Remote |
Morrico Equipment Michelle Taisague Work Requested: (by: Michelle Taisague) Troubleshoot Mitch's Workstation |
01/14/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39069
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to windows 10. |
01/13/2022 11:35 am |
Charles Rafanan |
With Customer Signature |
|
W39068
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade Nicole and Nida workstations to Windows 10. |
01/13/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39067
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot various issues. |
01/12/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39066
|
Onsite |
Guam Community College Isaac Williams Work Requested: (by: Isaac Williams) Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office |
01/12/2022 01:00 pm |
Deo Angelo Lim |
With Customer Signature |
|
W39065
|
Onsite |
Guam Community College Isaac Williams Work Requested: (by: Isaac Williams) Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office |
01/12/2022 01:00 pm |
Jason Soliva |
With Customer Signature |
|
W39063
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Update MS Office on Alma and Darren |
01/11/2022 01:30 pm |
Chu Hsieh |
With Customer Signature |
|
W39062
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Deliver and setup 2 HP Laptops. |
01/10/2022 02:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39061
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 |
01/10/2022 11:15 am |
Charles Rafanan |
No Signature: Remote Support |
|
W39060
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Promethean ActivPanel End-user training |
01/21/2022 10:30 am |
Deo Angelo Lim |
With Customer Signature |
|
W39059
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 Pro. |
01/10/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39057
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Check server daily backup |
01/07/2022 04:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39056
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail's Printing issues. Setup Andrew Miller's email account in his Outlook client. |
01/07/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39055
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) set up 2 laptops: dmata@guamshipyard.net kskvaril@guamshhipyard.net |
01/06/2022 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39054
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Install qty.1 Promethean ActivPanel 86" Wall Mount |
01/10/2022 10:00 am |
Deo Angelo Lim |
With Customer Signature |
|
W39052
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Change request. Adjust max passengers from 28 to 25 on the daily dives. |
01/04/2022 05:00 pm |
Pam Castilla |
No Signature: Remote Support [Lee Webber] |
|
W39051
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 Pro |
01/05/2022 01:30 pm |
Charles Rafanan |
No Signature: Remote Support |
|
W39050
|
Service Contract Onsite |
JMC Equipment Rental Cookie Work Requested: (by: Cookie ) Troubleshoot various issues |