S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Customer Signature | |
|---|---|---|---|---|---|
|
W39102
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Troubleshoot Yealink Cordless IP Phone issues. |
01/26/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39098
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup workstation for Dr. Kim. |
01/26/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39093
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's Outlook issues. |
01/24/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39092
|
Onsite |
KHLG Associates Warranty Work Requested: (by: Warranty ) Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Deo Angelo Lim |
No Signature: Just pulled out the unit to KHLG. |
|
W39091
|
Onsite |
KHLG Associates Warranty Work Requested: (by: Warranty ) Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Jason Soliva |
No Signature: Work order for warranty tracking purpose. |
|
W39090
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Deliver and setup backup server. |
01/24/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39083
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Per Tim's email request to troubleshoot accessing portal.securitytitle.net. |
01/19/2022 05:00 pm |
Chu Hsieh |
No Signature: remote |
|
W39078
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Pull new lines to spare office and conference room. |
01/19/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39076
|
Onsite |
GTA TeleGuam Cora Yanger Bejado Work Requested: (by: Cora Yanger Bejado) Frankisha LG Guerrero reported right column of video wall at Micronesian mall not powering up. |
01/05/2022 11:30 am |
Chu Hsieh |
No Signature: |
|
W39072
|
Service Contract Remote |
Morrico Equipment Michelle Taisague Work Requested: (by: Michelle Taisague) Troubleshoot Mitch's Workstation |
01/14/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39069
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to windows 10. |
01/13/2022 11:35 am |
Charles Rafanan |
With Customer Signature |
|
W39068
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade Nicole and Nida workstations to Windows 10. |
01/13/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39067
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot various issues. |
01/12/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39066
|
Onsite |
Guam Community College Isaac Williams Work Requested: (by: Isaac Williams) Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office |
01/12/2022 01:00 pm |
Deo Angelo Lim |
With Customer Signature |
|
W39065
|
Onsite |
Guam Community College Isaac Williams Work Requested: (by: Isaac Williams) Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office |
01/12/2022 01:00 pm |
Jason Soliva |
With Customer Signature |
|
W39063
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Update MS Office on Alma and Darren |
01/11/2022 01:30 pm |
Chu Hsieh |
With Customer Signature |
|
W39062
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Deliver and setup 2 HP Laptops. |
01/10/2022 02:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39061
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 |
01/10/2022 11:15 am |
Charles Rafanan |
No Signature: Remote Support |
|
W39060
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Promethean ActivPanel End-user training |
01/21/2022 10:30 am |
Deo Angelo Lim |
With Customer Signature |
|
W39059
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 Pro. |
01/10/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39057
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Check server daily backup |
01/07/2022 04:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39056
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail's Printing issues. Setup Andrew Miller's email account in his Outlook client. |
01/07/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39055
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) set up 2 laptops: dmata@guamshipyard.net kskvaril@guamshhipyard.net |
01/06/2022 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39054
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Install qty.1 Promethean ActivPanel 86" Wall Mount |
01/10/2022 10:00 am |
Deo Angelo Lim |
With Customer Signature |
|
W39052
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Change request. Adjust max passengers from 28 to 25 on the daily dives. |
01/04/2022 05:00 pm |
Pam Castilla |
No Signature: Remote Support [Lee Webber] |
|
W39051
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 Pro |
01/05/2022 01:30 pm |
Charles Rafanan |
No Signature: Remote Support |
|
W39050
|
Service Contract Onsite |
JMC Equipment Rental Cookie Work Requested: (by: Cookie ) Troubleshoot various issues |
01/05/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39049
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Update Ajera Software |
01/05/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39048
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Install qty.1 Promethean ActivPanel 86" Wall Mount |
01/10/2022 10:00 am |
Jason Soliva |
With Customer Signature |
|
W39047
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) GDOE Promethean Training |
01/05/2022 10:00 am |
Jason Soliva |
With Customer Signature |
|
W39045
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Site visit at Seafix office. Setup Andrew Miller's email account on his Outlook client. |
01/04/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39044
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Restore 2021 Pleadings.docx file from backup. |
01/04/2022 10:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39043
|
Service Contract Remote |
Marianas Gas Corporation Violy Saludo Work Requested: (by: Violy Saludo) Restore file from backup. Violy deleted file. |
01/04/2022 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39041
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Check 3CX Phone System. Cynthia reported no inbound or outbound calls. |
01/04/2022 09:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39040
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Apply fix to exchange 2016 Y2K22 bug. Affecting incoming and outgoing emails. |
01/03/2022 11:30 am |
|
No Signature: remote |
|
W39039
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) no incoming and outgoing emails on Exchange 2016 |
01/03/2022 11:00 am |
Chu Hsieh |
No Signature: remote |
|
W39037
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail’s monitor issues. Troubleshoot Michael’s workstation issues. |
01/03/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39032
|
Service Contract Remote |
JMC Equipment Rental Cookie Work Requested: (by: Cookie ) Reset user account password |
12/28/2021 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39030
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: (by: Sandra Bang) Decommission 3CX Equipment |
12/28/2021 02:00 pm |
Kevin Hsueh |
No Signature: Hosted Services |
|
W39027
|
Inhouse |
Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) Set up 2 computers for donation. |
12/27/2021 03:00 pm |
Charles Rafanan |
No Signature: |
|
W39020
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot SonicWALL Junk Store with SonicWALL support |
12/22/2021 09:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39019
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Install qty. 1 Promethean ActivPanel 86" Mobile System |
12/22/2021 10:00 am |
Jason Soliva |
With Customer Signature |
|
W39018
|
Onsite |
University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Delivery and Installation of Promethean ActivPanel 86in. |
12/22/2021 10:00 am |
Deo Angelo Lim |
With Customer Signature |
|
W39015
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) Installation of qty. 1 Promethean ActivPanel 75" Mobile System to GDOE Headquarters Suite 308. |
12/21/2021 10:00 am |
Deo Angelo Lim |
With Customer Signature |
|
W39014
|
Onsite |
Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) Installation of qty. 1 Promethean ActivPanel 75" Mobile System to GDOE Headquarters Suite 308. |
12/21/2021 10:00 am |
Jason Soliva |
No Signature: Remote Support |
|
W39013
|
Onsite |
Little Ones Child Care Center Aryln Espinosa Work Requested: (by: Aryln Espinosa) Installation of qty. 1 Promethean Activpanel 65" with mobile cart, wifi module and laptop shelf. |
12/20/2021 12:00 pm |
Jason Soliva |
With Customer Signature |
|
W39011
|
Onsite |
Little Ones Child Care Center Aryln Espinosa Work Requested: (by: Aryln Espinosa) Promethean Active Panel Delivery and Installation. |
12/20/2021 12:00 pm |
Deo Angelo Lim |
With Customer Signature |
|
W39010
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Deliver and setup Lenovo AIO. |
12/20/2021 10:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39008
|
Onsite |
Guam Army National Guard Ryan Martinez Work Requested: (by: Ryan Martinez) Installation of qty.1 Promethean ActivPanel 65" Mobile System |
12/17/2021 10:00 am |
Jason Soliva |
With Customer Signature |
|
W39007
|
Onsite |
Guam Army National Guard Ryan Martinez Work Requested: (by: Ryan Martinez) Deliver and Install Promethean Active Panel |
12/17/2021 10:00 am |
Deo Angelo Lim |
With Customer Signature |
|
W39004
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Complete PCI Compliance Questionnaire |
12/16/2021 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39003
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup SonicWALL TZ370 |
12/16/2021 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W39002
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup SonicWALL TZ370 |
12/16/2021 03:00 pm |
Charles Rafanan |
With Customer Signature |
|
W38998
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Tim's Outlook has several emails stuck in Outbox. |
12/15/2021 10:15 am |
Chu Hsieh |
No Signature: remote |
|
W38997
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: (by: Gary Cruz) Delivery Qty. 1 Promethean ActivPanel to GDOE Warehouse for tagging. Remove damaged Promethean ActivPanel from warehouse and cleanup debris. |
12/15/2021 09:00 am |
Deo Angelo Lim |
No Signature: For monitoring purposes only. |
|
W38996
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: (by: Gary Cruz) Delivery Qty. 1 Promethean ActivPanel to GDOE Warehouse for tagging. Remove damaged Promethean ActivPanel from warehouse and cleanup debris. |
12/15/2021 09:00 am |
Jason Soliva |
No Signature: Work order used for tracking purpose only. |
|
W38994
|
Service Contract Onsite |
JMC Equipment Rental Carmen Martinez Work Requested: (by: Carmen Martinez) Troubleshoot Carmen's workstation |
12/14/2021 03:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38992
|
Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot VPN |
12/14/2021 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38988
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Meeting with Gus, GTA and Cynthia |
12/13/2021 02:00 pm |
Chu Hsieh |
With Customer Signature |
|
W38981
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Create new account for Eric Dalrymple. Configure email forwarding for Corby@mdaguam.com account. |
12/10/2021 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38978
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) configure two new USB 2TB HDD for Windows Backup and ArcServe |
12/10/2021 12:01 pm |
Chu Hsieh |
No Signature: remote |
|
W38977
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup QuickBooks Company Database Manager and Databases on JMCSRV. |
12/10/2021 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38976
|
Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: (by: Annabelle Estrada) Delivery of Promethean Mobile Cart Work Requested by: Annabelle Estrada |
12/10/2021 10:30 am |
Deo Angelo Lim |
With Customer Signature |
|
W38975
|
Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: (by: Annabelle Estrada) Delivery of Promethean Mobile Cart |
12/10/2021 10:30 am |
Jason Soliva |
With Customer Signature |
|
W38974
|
Onsite |
World Health Organization Seini Rabakewa Work Requested: (by: Seini Rabakewa) Promethean and Accessories Installation |
12/09/2021 10:00 am |
Jason Soliva |
With Customer Signature |
|
W38973
|
Onsite |
World Health Organization Seini Rabakewa Work Requested: (by: Seini Rabakewa) Promethean and accessories installation |
12/09/2021 10:00 am |
Deo Angelo Lim |
With Customer Signature |
|
W38970
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Map Xerox FaxForward shared drive. |
12/08/2021 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38969
|
Service Contract Remote |
Marianas Gas Corporation Aris Capiral Work Requested: (by: Aris Capiral) Setup Aris' email account on new mobile phone. Update Denali on Aris' laptop. |
12/08/2021 02:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38968
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Backup and connection dropping |
12/08/2021 01:25 pm |
Chu Hsieh |
No Signature: Issue wo app |
|
W38967
|
Inhouse |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Reprep HP Server. |
12/07/2021 09:00 am |
Charles Rafanan |
No Signature: Remote Support |
|
W38966
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Deliver and setup laptop in OP Room A. |
12/07/2021 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38964
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Exchange Emails. No emails flowing. |
12/07/2021 08:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38963
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Network connection droppings |
12/06/2021 03:00 pm |
Chu Hsieh |
No Signature: Remote |
|
W38961
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) Promethean ActivPanel Basic Training for UOG Professors |
12/07/2021 03:00 pm |
Jason Soliva |
With Customer Signature |
|
W38960
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Hosted Exchange Email accounts in users' Outlook client. |
12/06/2021 02:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38959
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Bobbi's IP Phone. |
12/06/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38956
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Clone HDD to new SSD for Mariana's workstatoin. |
12/03/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38952
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: (by: Sandra Bang) Troubleshoot IP Phone Issues |
12/02/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38951
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Clone HDD to new SSD for 2 workstations. |
12/02/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38950
|
Inhouse |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Perform initial setup of Lenovo ThinkCentre M90a AIO |
12/02/2021 01:30 pm |
Charles Rafanan |
No Signature: Remote Support |
|
W38949
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup Vijays email on mobile phone |
12/01/2021 03:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38948
Ref/PO#PO21238 |
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: (by: Greta Balmeo) Check power button, stocked. |
12/01/2021 12:02 pm |
Deo Angelo Lim |
With Customer Signature |
|
W38947
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Meeting with Guz (AK) and Michelle |
12/01/2021 09:30 am |
Chu Hsieh |
With Customer Signature |
|
W38946
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) T0453 - Touchpad/ mouse hard to navigate - gets stuck T0514 - Copy EBS Program from T0453 |
12/01/2021 02:00 pm |
Charles Rafanan |
With Customer Signature |
|
W38945
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deliver and setup workstation in warehouse office. Continue to setup exchange accounts in outlook clients. |
12/01/2021 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38944
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot QuickBooks |
12/01/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38940
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) Promethean ActivPanel Nickel Basic Training |
12/03/2021 10:00 am |
Jason Soliva |
With Customer Signature |
|
W38939
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) Promethean ActivPanel Nickel Basic Training |
12/02/2021 09:00 am |
Jason Soliva |
With Customer Signature |
|
W38930
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Setup new workstation for Raquel. |
11/24/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38923
Ref/PO#201340 |
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Digital Signage basic training for UOG-SBDC Staff |
11/22/2021 02:00 pm |
Deo Angelo Lim |
With Customer Signature |
|
W38921
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Install and configure NVR |
11/19/2021 10:00 am |
Chu Hsieh |
No Signature: project |
|
W38916
Ref/PO#PO21238 |
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: (by: Greta Balmeo) Scanner app keeps crashing |
11/18/2021 11:15 am |
Deo Angelo Lim |
No Signature: Remote Support |
|
W38910
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Replacement of hard drive to SSD. And Reinstallation of windows. |
11/16/2021 03:01 pm |
Charles Rafanan |
No Signature: Remote Support |
|
W38908
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Setup printer on Guy's workstation |
11/16/2021 03:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38907
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Register new Employee to Biometric TimeClock. Troubleshoot Annete's laptop and Carmelita's login to Dentrix. |
11/16/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38903
|
Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot QuickBooks |
11/15/2021 09:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38901
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Some keys on the keyboard is not working |
11/15/2021 11:29 am |
Chu Hsieh |
With Customer Signature |
|
W38899
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot emails. |
11/15/2021 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38897
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) various issues |
11/12/2021 02:00 pm |
Chu Hsieh |
No Signature: remote |
|
W38896
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Run network line to desk in warehouse office |
11/12/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38895
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Cynthia reported no external emails being received. |
11/12/2021 07:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38894
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Deliver and setup server |
11/12/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38893
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Deliver and setup switch. Setup APPSRV. |
11/11/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38892
|
Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Conference Room workstation Jabra Panacast. |
11/10/2021 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38891
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Create new user profile and email distribution group. |
11/10/2021 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38890
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Configure email forwarding |
11/09/2021 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38885
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Issues with Exchsnge server after installing update 22. |
11/08/2021 04:30 pm |
Chu Hsieh |
No Signature: Remote |
|
W38884
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Pick up Server and bring back to DSI to reprep. |
11/08/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38883
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Email Issues. |
11/08/2021 11:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38882
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Users report unable to access Exchange server |
11/08/2021 08:00 am |
Chu Hsieh |
With Customer Signature |
|
W38881
|
Onsite |
Department of Public Health & Social Services Annabelle Estrada Work Requested: (by: Annabelle Estrada) Installation of qty.1 Promethean Board |
11/08/2021 10:00 am |
Jason Soliva |
With Customer Signature |
|
W38879
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Upgrade Chona's laptop to Windows 10 Pro. |
11/05/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38877
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot issues at Warehouse office |
11/04/2021 02:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38875
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) slow server responses |
11/03/2021 04:00 pm |
Chu Hsieh |
No Signature: remote |
|
W38874
|
Onsite |
Express Business Service John Santos Work Requested: (by: John Santos) Troubleshoot 3CX SBC. SBC down. |
11/03/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38873
|
Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot email issues. No emails being received on clxns@guamlaw.net |
11/03/2021 12:30 pm |
Kevin Hsueh |
No Signature: Project |
|
W38872
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot QuickBooks for Daves workstation. |
11/03/2021 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38871
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deliver and setup video conference system in conference room |
11/03/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38870
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) archive Ross' mailbox. He had exceeded 50GB limit |
11/02/2021 02:00 pm |
Chu Hsieh |
No Signature: remote |
|
W38869
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup Windows 7 VM and PMX on 2 workstations. |
11/02/2021 02:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38868
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Set 3CX Phone System to out of office hours. ISA Dental is closed today. |
11/02/2021 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38865
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Computer keeps shutting off and will not turn on |
11/02/2021 10:06 am |
Charles Rafanan |
With Customer Signature |
|
W38864
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Server project |
11/01/2021 09:00 am |
Kevin Hsueh |
No Signature: Project |
|
W38863
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Server project |
10/31/2021 01:30 pm |
Kevin Hsueh |
No Signature: Project |
|
W38862
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) New server deployment project. |
10/30/2021 09:30 am |
Kevin Hsueh |
No Signature: Project |
|
W38858
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Physical check of Fargo Pacific Server. |
10/27/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38856
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Deliver and setup Lenovo workstations. |
10/26/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38849
Ref/PO#PO21238 |
Project Onsite |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: (by: Greta Balmeo) Delivery and knowledge transfer of 3 Thermal Scanners to Ghura offices: A. Toto Garden AMP 1 Office B. Yona AMP 2 Office C. Agat AMP 3 Office D. Ghura Main signing of invoices |
10/22/2021 08:47 am |
Deo Angelo Lim |
With Customer Signature |
|
W38847
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Pickup 2 new lenovo workstations to perform setup at DSI. |
10/21/2021 11:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38846
|
Service Contract Remote |
Marianas Gas Corporation Selina Ashland Work Requested: (by: Selina Ashland) Troubleshoot Exchange Issues. |
10/21/2021 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38844
Ref/PO#PO21238 |
Project Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: (by: Greta Balmeo) Quality assurance process: Test newly arrived thermal scanners before the delivery. |
10/20/2021 11:33 am |
Deo Angelo Lim |
No Signature: Internal activity only. |
|
W38838
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check for email from nas.truckerinv@apl.com that is not being received. |
10/18/2021 11:09 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38835
|
Service Contract Onsite |
Marianas Gas Corporation Ma. Rodelia Estampador Work Requested: (by: Ma. Rodelia Estampador ) Troubleshoot IP Phone issues in Agat office |
10/15/2021 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38834
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Workstation issues at Piti Office |
10/15/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38832
|
Onsite |
Department of Administration Bertha Pereda Work Requested: (by: Bertha Pereda ) Troubleshoot Lenovo Workstation |
10/14/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38831
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Rebuild index on Agnes' workstation. Outlook search issues. |
10/13/2021 10:45 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38829
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Check JAMISSRV. Cynthia reported loud beeping sound coming from JAMISSRV. |
10/12/2021 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38828
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Work with IBSS tech. Newly installed Canon MFP unable to scan to email. |
10/12/2021 10:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38827
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot printing issues |
10/11/2021 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38826
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Setup new HP LaserJet network printer. |
10/11/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38825
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Forward Ed's emails to Rene. Extension 210 set display name to Joshua Ungacta. Add extension 210 and 230 to backup operators ring group. |
10/08/2021 04:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38822
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Clone Nida's workstation HDD to new SSD |
10/07/2021 03:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38821
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Joephet's monitor issue |
10/07/2021 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38820
|
Service Contract Onsite |
Morrico Equipment Vincent Taijeron Work Requested: (by: Vincent Taijeron) Troubleshoot 3 tech laptops |
10/07/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38819
|
Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Conrad Divis to troubleshoot email issue. |
10/07/2021 08:15 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38818
|
Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Arnel's laptop access |
10/06/2021 05:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38817
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Vanessa's Duo Security client. |
10/06/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38815
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup Lenovo workstation for Elmer |
10/05/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38814
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues. |
10/05/2021 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38812
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Deliver and setup laptop. |
10/05/2021 09:41 am |
Kevin Hsueh |
With Customer Signature |
|
W38811
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot Len's Outlook issues. |
10/05/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38809
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Front Desk Workstation: Clone HDD to new SSD. |
10/04/2021 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38807
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup new workstation. |
10/01/2021 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38806
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Copy Debtmaster Database |
10/01/2021 09:00 am |
Kevin Hsueh |
No Signature: Project |
|
W38804
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Sureta San Nicolas Work Requested: (by: Sureta San Nicolas) Troubleshoot Joephet's Monitor issues. |
09/30/2021 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38801
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Kcruz system constantly reboots |
09/27/2021 03:00 pm |
Chu Hsieh |
With Customer Signature |
|
W38800
|
Inhouse |
Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: (by: Gina Cura) Thermal Scanning application exits randomly. |
09/28/2021 11:14 am |
Deo Angelo Lim |
With Customer Signature |
|
W38798
Ref/PO#P216A03671 |
Onsite |
Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: (by: Charlene B. Cruz) Install MS Office Pro 2019 on Promethean Board. |
09/27/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38793
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Troubleshoot Rose's QuickBooks Issue. |
09/23/2021 11:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38790
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Todd Thompson Work Requested: (by: Todd Thompson) Troubleshoot SSL |
09/22/2021 02:33 pm |
Kevin Hsueh |
With Customer Signature |
|
W38782
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Troubleshoot Len's outlook client. Troubleshoot JorEl's printing/scanning issues. |
09/21/2021 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38780
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Xerox printer. |
09/20/2021 03:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38779
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot OP C Workstation |
09/20/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38776
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) install Immigrant pro 7.0.5 update |
09/17/2021 11:58 am |
Chu Hsieh |
No Signature: remote |
|
W38770
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot Adobe Creative Cloud and Outlook issues. |
09/16/2021 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38769
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup new external HDD for GSYSRV daily backup. |
09/15/2021 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38768
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Emails. Emails down. |
09/15/2021 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38766
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Bella and Christi's network drive access |
09/14/2021 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38760
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Screen is white and is not working |
09/13/2021 04:00 pm |
Kevin Hsueh Chu Hsieh |
With Customer Signature |
|
W38758
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Deliver and setup App Server. |
09/28/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38755
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot email issues. |
09/10/2021 01:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38752
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Deliver and setup 2 Planar Touch Screen Monitors. |
09/13/2021 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38751
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Disable Rolly’s account. Rolly’s last day is 9/12. Check Rolly’s workstation’s Primavera P6 License and transfer to another workstation. |
09/13/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38747
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup new Lenovo laptop for Cedric. |
09/08/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38746
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues. |
09/07/2021 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38745
|
Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshooting item |
09/07/2021 03:33 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38742
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Inventory of all Morrico office computers. |
09/07/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38741
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Accounting scanner access. |
09/03/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38740
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot EST Software. |
09/02/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38739
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot Len's outlook search issues. |
09/02/2021 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38738
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Clone HDD to new SSD. |
09/01/2021 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38737
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Feli's email issues. |
09/01/2021 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38736
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Deliver and setup 2 Lenovo Workstations and 1 Lenovo Laptop |
09/01/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38733
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Promethean ActivPanel End-User Training and Digital Signage Training. |
08/31/2021 02:00 pm |
Jason Soliva |
With Customer Signature |
|
W38729
|
Inhouse |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Customer spoke with Kevin on the issue; Customer was also in a rush and was unable to sign |
08/30/2021 04:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38728
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Kayleen and Monica has issues searching Lindy's contacts. |
08/30/2021 11:00 am |
Chu Hsieh |
No Signature: remote |
|
W38727
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Update SSL certificate for exchange |
08/30/2021 10:00 am |
Chu Hsieh |
No Signature: remote |
|
W38718
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Vanessa's VPN access and Adobe software. |
08/26/2021 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38717
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Todd Thompson Work Requested: (by: Todd Thompson) Troubleshoot Email. Setup SonicWALL Hosted Email Security. |
08/25/2021 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38713
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Charles Maher reported unable to access remote.guamshipyard.net/remote. |
08/24/2021 10:00 am |
Chu Hsieh |
No Signature: remote |
|
W38712
|
Inhouse |
Ada's Mortuary, Inc. Dan Ybarra Work Requested: (by: Anthony Ada) Client called and advise that the scanner software still doesnt work. |
08/24/2021 10:23 am |
Melissa Dimla |
With Customer Signature |
|
W38711
|
Inhouse |
Personal Finance Center Inger Ogo Work Requested: (by: Inger Ogo) There’s no temperature flashing |
08/24/2021 09:02 am |
Kevin Hsueh |
With Customer Signature |
|
W38710
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Setup VPN Access for Vanessa. |
08/23/2021 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38708
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Update SSL Certificate. Troubleshoot various issues. |
08/23/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38706
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues. |
08/24/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38705
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Tim reported email send from his iPhone being BCC to unknown email address. |
08/19/2021 05:00 pm |
Chu Hsieh |
No Signature: remote support |
|
W38701
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: (by: Allan Morrison) Check SentinelOne reporting infection and cancel Malwarebytes |
08/18/2021 04:00 pm |
Chu Hsieh |
No Signature: remote |
|
W38700
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup SonicWALL Hosted Email Security |
08/18/2021 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38698
|
Inhouse |
Pacific Unlimited, Inc. Charlene Mendiola Work Requested: (by: Charlene Mendiola) The dispenser for the alcohol is not working |
08/18/2021 09:41 am |
Kevin Hsueh |
No Signature: Inhouse work |
|
W38697
|
Onsite |
Black Construction GIAA Work Requested: (by: GIAA ) Elevator PBX training and turn over to GIAA. |
08/18/2021 10:00 am |
Kevin Hsueh |
No Signature: Project |
|
W38694
|
Inhouse |
Guam Environmental Protection Agency Alicia Taijeron Work Requested: (by: Alicia Taijeron) Troubleshooting thermal Scanner |
08/16/2021 04:09 pm |
Melissa Dimla |
With Customer Signature |
|
W38691
|
Inhouse |
Leed Electric & Plumbing Vivian Leed Work Requested: (by: Ronald Repluup ) Troubleshooting thermal Scanner |
08/13/2021 09:50 am |
Melissa Dimla |
With Customer Signature |
|
W38690
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Check Boat Dock internet access. Pickup workstation to install SSD. |
08/13/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38688
|
Remote |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Restart servers and setup Shadwoprotect. |
08/12/2021 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38687
|
Inhouse |
University of Guam Martin Estabillo Work Requested: (by: Martin Estabillo) Troubleshooting thermal Scanner |
08/12/2021 04:54 pm |
Melissa Dimla |
With Customer Signature |
|
W38686
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) SSL Certrificate for domain guammemorialpark.com expires August 15th. |
08/12/2021 03:30 pm |
Chu Hsieh |
No Signature: remote service |
|
W38685
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Justin Andre Work Requested: (by: Justin Andre) Setup Laptop. |
08/12/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38684
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) No internet and phone services |
08/12/2021 08:00 am |
Chu Hsieh |
With Customer Signature |
|
W38682
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup NAS and Shadowprotect Backup. |
08/11/2021 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38681
|
Service Contract Onsite |
Isa Dental Jeffrey Johnson Work Requested: (by: Jeffrey Johnson) Check camera system |
08/11/2021 02:00 pm |
Chu Hsieh |
With Customer Signature |
|
W38679
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Reset Agnes Password. Troubleshoot Tim's MS Office Activation. |
08/09/2021 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38678
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check Servers. Deploy Solarwinds Client and Probe. |
08/09/2021 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38676
|
Inhouse |
Guam Environmental Protection Agency Alicia Taijeron Work Requested: (by: Alicia Taijeron) Updating the thermal Scanner |
08/06/2021 11:51 am |
Melissa Dimla |
With Customer Signature |
|
W38675
|
Service Contract Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup Lenovo ThinkSystem ST50 |
08/06/2021 09:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W38674
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Website Updates |
08/05/2021 03:00 pm |
Pam Castilla |
No Signature: Remote Support |
|
W38673
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Deliver and setup access point |
08/05/2021 03:32 pm |
Kevin Hsueh |
With Customer Signature |
|
W38672
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Troubleshoot Guam Urology IP Phones. |
08/05/2021 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38671
|
Service Contract Onsite |
JMC Equipment Rental Greg Graham Work Requested: (by: Greg Graham) Troubleshoot email issues |
08/05/2021 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38670
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup SonicWALL TZ370 |
08/04/2021 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38669
|
Inhouse |
University of Guam Jolene Pocaigue Work Requested: (by: Jolene Pocaigue) Updating the thermal Scanner |
08/03/2021 04:58 pm |
Melissa Dimla |
With Customer Signature |
|
W38667
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Updating laptops |
08/04/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38664
|
Service Contract Onsite |
Island Medical Staff and Billing Carolyn Mafnas Work Requested: (by: Carolyn Mafnas) Deliver and install UPS. |
08/03/2021 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38663
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot workstation Adobe Cloud issue. |
08/02/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38662
|
Service Contract Onsite |
Marianas Gas Corporation Jun Pamintuan Work Requested: (by: Jun Pamintuan) Troubleshoot Agat Denali Access. |
08/02/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38661
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Setup workstation. |
08/02/2021 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38660
|
Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Set up new laptop |
07/30/2021 03:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38658
|
Inhouse |
Commercial Tire Depot, LLC Christina Judicpa Work Requested: (by: Wei De Castro) Updating thermal Scanner |
07/28/2021 02:48 pm |
Melissa Dimla |
With Customer Signature |
|
W38656
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Reprep Front Desk workstation. |
07/28/2021 02:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38655
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup external HDDs for Server backup. |
08/04/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38654
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: (by: Del Estampador) Setup SonicWALL TZ370 |
07/28/2021 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38653
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Setup SonicWALL TZ370 |
07/28/2021 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W38652
|
Inhouse |
MidPac Far East Christina Judicpa Work Requested: (by: Melissa Perez-Martinez) Updating thermal Scanner |
07/28/2021 10:46 am |
Melissa Dimla |
With Customer Signature |
|
W38651
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: (by: Antonio Torres) Troubleshooting temperature scanner |
07/27/2021 04:45 pm |
Melissa Dimla |
With Customer Signature |
|
W38650
|
Onsite |
KHLG Associates Warranty Work Requested: (by: Warranty ) Update Thermal Scanners Software at AARF and Hagatna Office. |
07/27/2021 01:15 pm |
Kevin Hsueh |
No Signature: Warranty Service |
|
W38649
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) check backup and setup secondary backup replication on backup server |
07/27/2021 11:00 am |
Chu Hsieh |
No Signature: remote support |
|
W38646
|
Inhouse |
Napa Auto Parts Debbie Quenga Work Requested: (by: Debbie Quenga) Passcodr not working |
07/27/2021 09:26 am |
Melissa Dimla |
With Customer Signature |
|
W38645
|
Onsite |
KHLG Associates Millie Leon Guerero Work Requested: (by: Millie Leon Guererro) Troubleshoot Thermal Scanner |
07/26/2021 04:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38644
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: (by: Antonio Torres) Troubleshooting temperature scanner |
07/26/2021 03:52 pm |
Melissa Dimla |
With Customer Signature |
|
W38643
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: (by: Antonio Torres) Troubleshooting temperature scanner |
07/26/2021 03:50 pm |
Melissa Dimla |
With Customer Signature |
|
W38642
|
Inhouse |
Guam Memorial Hospital Authority Antonio Torres Work Requested: (by: Antonio Torres) Troubleshooting temperature scanner |
07/26/2021 03:47 pm |
Melissa Dimla |
With Customer Signature |
|
W38641
|
Inhouse |
Micronesian Air Cargo Services Bob Naval Work Requested: (by: Ricky Woodall) Troubleshooting temperature scanner |
07/26/2021 03:41 pm |
Melissa Dimla |
With Customer Signature |
|
W38640
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) setup ShadowProtect to backup to 10TB NAS and replicate to external HDDs |
07/26/2021 01:00 pm |
Chu Hsieh |
No Signature: remote |
|
W38637
|
Inhouse |
Ada's Mortuary, Inc. Anthony Ada Work Requested: (by: Dan Ybarra) Scanning not working, no power cord |
07/22/2021 03:33 pm |
Meryll Cruz |
With Customer Signature |
|
W38632
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot workstation. |
07/20/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38630
|
Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Terminate and trace cables |
07/20/2021 09:30 am |
Meryll Cruz |
No Signature: Project |
|
W38628
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check GTA PRI Issues. |
07/19/2021 03:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38625
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Antonio's Laptop |
07/16/2021 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W38623
|
Onsite |
Trinity Pacific Loss Adjusters & Surveyors Sandra Bang Work Requested: (by: Sandra Bang) Troubleshoot IP Phones |
07/15/2021 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38620
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Vijay's printing issue |
07/14/2021 02:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38618
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Install SSD |
07/13/2021 04:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W38616
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Kalene reporting unable to some emails |
07/13/2021 10:30 am |
Chu Hsieh |
No Signature: remote |
|
W38614
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Install SSD for Nicole's workstation. |
07/13/2021 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38613
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) new employee Monica Aquino has issues login in. |
07/12/2021 02:00 pm |
Chu Hsieh |
No Signature: remote |
|
W38612
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Deliver and setup Lenovo AIO. |
07/12/2021 01:30 pm |
Meryll Cruz |
With Customer Signature |
|
W38611
|
Service Contract Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Relocate SCCM Server. |
07/12/2021 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W38610
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Install renewed SSL Certificate. |
07/09/2021 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W38609
|
Onsite |
Lufthansa Service Guam Jesse Rivo Work Requested: (by: Jesse Rivo) Wifi system training |
07/09/2021 10:00 am |
Meryll Cruz |
With Customer Signature |
|
W38607
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Install SSDs |
07/08/2021 01:30 pm |
Kevin Hsueh |