[][
# Customer
Work Requested
Scheduled Date/Time Technician Customer Signature
W39102
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Troubleshoot Yealink Cordless IP Phone issues.
01/26/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39098
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup workstation for Dr. Kim.
01/26/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39093
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Troubleshoot Mr. Webber's Outlook issues.
01/24/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39092
Onsite KHLG Associates
Warranty
Work Requested: (by: Warranty )
Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen.
01/24/2022
11:00 am
Deo Angelo Lim
No Signature: Just pulled out the unit to KHLG.
W39091
Onsite KHLG Associates
Warranty
Work Requested: (by: Warranty )
Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen.
01/24/2022
11:00 am
Jason Soliva
No Signature: Work order for warranty tracking purpose.
W39090
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Deliver and setup backup server.
01/24/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39083
Service Contract
Remote
Roberts, Fowler & Visosky
Tim Roberts
Work Requested: (by: Tim Roberts)
Per Tim's email request to troubleshoot accessing portal.securitytitle.net.
01/19/2022
05:00 pm
Chu Hsieh
No Signature: remote
W39078
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Pull new lines to spare office and conference room.
01/19/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39076
Onsite GTA TeleGuam
Cora Yanger Bejado
Work Requested: (by: Cora Yanger Bejado)
Frankisha LG Guerrero reported right column of video wall at Micronesian mall not powering up.
01/05/2022
11:30 am
Chu Hsieh
No Signature:
W39072
Service Contract
Remote
Morrico Equipment
Michelle Taisague
Work Requested: (by: Michelle Taisague)
Troubleshoot Mitch's Workstation
01/14/2022
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W39069
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to windows 10.
01/13/2022
11:35 am
Charles Rafanan
With Customer Signature
W39068
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade Nicole and Nida workstations to Windows 10.
01/13/2022
09:30 am
Kevin Hsueh
With Customer Signature
W39067
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot various issues.
01/12/2022
02:00 pm
Kevin Hsueh
With Customer Signature
W39066
Onsite Guam Community College
Isaac Williams
Work Requested: (by: Isaac Williams)
Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office
01/12/2022
01:00 pm
Deo Angelo Lim
With Customer Signature
W39065
Onsite Guam Community College
Isaac Williams
Work Requested: (by: Isaac Williams)
Deliver Qty. 2 Promethean Mobile ActivPanel Systems to GDOE Building 300 Materials and Management Office
01/12/2022
01:00 pm
Jason Soliva
With Customer Signature
W39063
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Update MS Office on Alma and Darren
01/11/2022
01:30 pm
Chu Hsieh
With Customer Signature
W39062
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Deliver and setup 2 HP Laptops.
01/10/2022
02:30 pm
Kevin Hsueh
With Customer Signature
W39061
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10
01/10/2022
11:15 am
Charles Rafanan
No Signature: Remote Support
W39060
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Promethean ActivPanel End-user training
01/21/2022
10:30 am
Deo Angelo Lim
With Customer Signature
W39059
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10 Pro.
01/10/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39057
Service Contract
Remote
Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Check server daily backup
01/07/2022
04:30 pm
Kevin Hsueh
No Signature: Remote Support
W39056
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Gail's Printing issues. Setup Andrew Miller's email account in his Outlook client.
01/07/2022
09:00 am
Kevin Hsueh
With Customer Signature
W39055
Service Contract
Inhouse
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
set up 2 laptops: dmata@guamshipyard.net kskvaril@guamshhipyard.net
01/06/2022
02:00 pm
Charles Rafanan
With Customer Signature
W39054
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Install qty.1 Promethean ActivPanel 86" Wall Mount
01/10/2022
10:00 am
Deo Angelo Lim
With Customer Signature
W39052
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Change request. Adjust max passengers from 28 to 25 on the daily dives.
01/04/2022
05:00 pm
Pam Castilla
No Signature: Remote Support [Lee Webber]
W39051
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Upgrade workstation to Windows 10 Pro
01/05/2022
01:30 pm
Charles Rafanan
No Signature: Remote Support
W39050
Service Contract
Onsite
JMC Equipment Rental
Cookie
Work Requested: (by: Cookie )
Troubleshoot various issues
01/05/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39049
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Update Ajera Software
01/05/2022
10:30 am
Kevin Hsueh
No Signature: Remote Support
W39048
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Install qty.1 Promethean ActivPanel 86" Wall Mount
01/10/2022
10:00 am
Jason Soliva
With Customer Signature
W39047
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
GDOE Promethean Training
01/05/2022
10:00 am
Jason Soliva
With Customer Signature
W39045
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Site visit at Seafix office. Setup Andrew Miller's email account on his Outlook client.
01/04/2022
01:30 pm
Kevin Hsueh
With Customer Signature
W39044
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Restore 2021 Pleadings.docx file from backup.
01/04/2022
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39043
Service Contract
Remote
Marianas Gas Corporation
Violy Saludo
Work Requested: (by: Violy Saludo)
Restore file from backup. Violy deleted file.
01/04/2022
09:30 am
Kevin Hsueh
No Signature: Remote Support
W39041
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Check 3CX Phone System. Cynthia reported no inbound or outbound calls.
01/04/2022
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39040
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Apply fix to exchange 2016 Y2K22 bug. Affecting incoming and outgoing emails.
01/03/2022
11:30 am

No Signature: remote
W39039
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
no incoming and outgoing emails on Exchange 2016
01/03/2022
11:00 am
Chu Hsieh
No Signature: remote
W39037
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Gail’s monitor issues. Troubleshoot Michael’s workstation issues.
01/03/2022
10:00 am
Kevin Hsueh
With Customer Signature
W39032
Service Contract
Remote
JMC Equipment Rental
Cookie
Work Requested: (by: Cookie )
Reset user account password
12/28/2021
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W39030
Onsite Trinity Pacific Loss Adjusters & Surveyors
Sandra Bang
Work Requested: (by: Sandra Bang)
Decommission 3CX Equipment
12/28/2021
02:00 pm
Kevin Hsueh
No Signature: Hosted Services
W39027
Inhouse Dimension Systems, Inc.
Kevin Hsueh
Work Requested: (by: Kevin Hsueh)
Set up 2 computers for donation.
12/27/2021
03:00 pm
Charles Rafanan
No Signature:
W39020
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot SonicWALL Junk Store with SonicWALL support
12/22/2021
09:00 am
Kevin Hsueh
No Signature: Remote Support
W39019
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Install qty. 1 Promethean ActivPanel 86" Mobile System
12/22/2021
10:00 am
Jason Soliva
With Customer Signature
W39018
Onsite University of Guam
Christine Camacho
Work Requested: (by: Christine Camacho)
Delivery and Installation of Promethean ActivPanel 86in.
12/22/2021
10:00 am
Deo Angelo Lim
With Customer Signature
W39015
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
Installation of qty. 1 Promethean ActivPanel 75" Mobile System to GDOE Headquarters Suite 308.
12/21/2021
10:00 am
Deo Angelo Lim
With Customer Signature
W39014
Onsite Guam Department of Education
Frank Leon Guerrero
Work Requested: (by: Frank Leon Guerrero)
Installation of qty. 1 Promethean ActivPanel 75" Mobile System to GDOE Headquarters Suite 308.
12/21/2021
10:00 am
Jason Soliva
No Signature: Remote Support
W39013
Onsite Little Ones Child Care Center
Aryln Espinosa
Work Requested: (by: Aryln Espinosa)
Installation of qty. 1 Promethean Activpanel 65" with mobile cart, wifi module and laptop shelf.
12/20/2021
12:00 pm
Jason Soliva
With Customer Signature
W39011
Onsite Little Ones Child Care Center
Aryln Espinosa
Work Requested: (by: Aryln Espinosa)
Promethean Active Panel Delivery and Installation.
12/20/2021
12:00 pm
Deo Angelo Lim
With Customer Signature
W39010
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Deliver and setup Lenovo AIO.
12/20/2021
10:00 am
Kevin Hsueh
No Signature: Remote Support
W39008
Onsite Guam Army National Guard
Ryan Martinez
Work Requested: (by: Ryan Martinez)
Installation of qty.1 Promethean ActivPanel 65" Mobile System
12/17/2021
10:00 am
Jason Soliva
With Customer Signature
W39007
Onsite Guam Army National Guard
Ryan Martinez
Work Requested: (by: Ryan Martinez)
Deliver and Install Promethean Active Panel
12/17/2021
10:00 am
Deo Angelo Lim
With Customer Signature
W39004
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Complete PCI Compliance Questionnaire
12/16/2021
03:30 pm
Kevin Hsueh
No Signature: Remote Support
W39003
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Setup SonicWALL TZ370
12/16/2021
02:00 pm
Charles Rafanan
With Customer Signature
W39002
Remote J&B Modern Tech
Nel Bangayan
Work Requested: (by: Nel Bangayan )
Setup SonicWALL TZ370
12/16/2021
03:00 pm
Charles Rafanan
With Customer Signature
W38998
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Tim's Outlook has several emails stuck in Outbox.
12/15/2021
10:15 am
Chu Hsieh
No Signature: remote
W38997
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
Delivery Qty. 1 Promethean ActivPanel to GDOE Warehouse for tagging. Remove damaged Promethean ActivPanel from warehouse and cleanup debris.
12/15/2021
09:00 am
Deo Angelo Lim
No Signature: For monitoring purposes only.
W38996
Onsite Guam Department of Education
Gary Cruz
Work Requested: (by: Gary Cruz)
Delivery Qty. 1 Promethean ActivPanel to GDOE Warehouse for tagging. Remove damaged Promethean ActivPanel from warehouse and cleanup debris.
12/15/2021
09:00 am
Jason Soliva
No Signature: Work order used for tracking purpose only.
W38994
Service Contract
Onsite
JMC Equipment Rental
Carmen Martinez
Work Requested: (by: Carmen Martinez)
Troubleshoot Carmen's workstation
12/14/2021
03:30 pm
Kevin Hsueh
With Customer Signature
W38992
Inhouse Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot VPN
12/14/2021
02:00 pm
Kevin Hsueh
With Customer Signature
W38988
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Meeting with Gus, GTA and Cynthia
12/13/2021
02:00 pm
Chu Hsieh
With Customer Signature
W38981
Service Contract
Remote
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Create new account for Eric Dalrymple. Configure email forwarding for Corby@mdaguam.com account.
12/10/2021
03:00 pm
Kevin Hsueh
No Signature: Remote Support
W38978
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
configure two new USB 2TB HDD for Windows Backup and ArcServe
12/10/2021
12:01 pm
Chu Hsieh
No Signature: remote
W38977
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup QuickBooks Company Database Manager and Databases on JMCSRV.
12/10/2021
02:00 pm
Kevin Hsueh
With Customer Signature
W38976
Onsite Department of Public Health & Social Services
Annabelle Estrada
Work Requested: (by: Annabelle Estrada)
Delivery of Promethean Mobile Cart Work Requested by: Annabelle Estrada
12/10/2021
10:30 am
Deo Angelo Lim
With Customer Signature
W38975
Onsite Department of Public Health & Social Services
Annabelle Estrada
Work Requested: (by: Annabelle Estrada)
Delivery of Promethean Mobile Cart
12/10/2021
10:30 am
Jason Soliva
With Customer Signature
W38974
Onsite World Health Organization
Seini Rabakewa
Work Requested: (by: Seini Rabakewa)
Promethean and Accessories Installation
12/09/2021
10:00 am
Jason Soliva
With Customer Signature
W38973
Onsite World Health Organization
Seini Rabakewa
Work Requested: (by: Seini Rabakewa)
Promethean and accessories installation
12/09/2021
10:00 am
Deo Angelo Lim
With Customer Signature
W38970
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Map Xerox FaxForward shared drive.
12/08/2021
03:00 pm
Kevin Hsueh
No Signature: Remote Support
W38969
Service Contract
Remote
Marianas Gas Corporation
Aris Capiral
Work Requested: (by: Aris Capiral)
Setup Aris' email account on new mobile phone. Update Denali on Aris' laptop.
12/08/2021
02:30 pm
Kevin Hsueh
No Signature: Remote Support
W38968
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Backup and connection dropping
12/08/2021
01:25 pm
Chu Hsieh
No Signature: Issue wo app
W38967
Inhouse Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Reprep HP Server.
12/07/2021
09:00 am
Charles Rafanan
No Signature: Remote Support
W38966
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Deliver and setup laptop in OP Room A.
12/07/2021
02:00 pm
Kevin Hsueh
With Customer Signature
W38964
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Exchange Emails. No emails flowing.
12/07/2021
08:00 am
Kevin Hsueh
No Signature: Remote Support
W38963
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Network connection droppings
12/06/2021
03:00 pm
Chu Hsieh
No Signature: Remote
W38961
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
Promethean ActivPanel Basic Training for UOG Professors
12/07/2021
03:00 pm
Jason Soliva
With Customer Signature
W38960
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Setup Hosted Exchange Email accounts in users' Outlook client.
12/06/2021
02:30 pm
Kevin Hsueh
No Signature: Remote Support
W38959
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Bobbi's IP Phone.
12/06/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38956
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Clone HDD to new SSD for Mariana's workstatoin.
12/03/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38952
Onsite Trinity Pacific Loss Adjusters & Surveyors
Sandra Bang
Work Requested: (by: Sandra Bang)
Troubleshoot IP Phone Issues
12/02/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38951
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Clone HDD to new SSD for 2 workstations.
12/02/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38950
Inhouse Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Perform initial setup of Lenovo ThinkCentre M90a AIO
12/02/2021
01:30 pm
Charles Rafanan
No Signature: Remote Support
W38949
Service Contract
Inhouse
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup Vijays email on mobile phone
12/01/2021
03:30 pm
Kevin Hsueh
With Customer Signature
W38948
Ref/PO#PO21238
Inhouse Guam Housing and Urban Renewal Authority
Greta Balmeo
Work Requested: (by: Greta Balmeo)
Check power button, stocked.
12/01/2021
12:02 pm
Deo Angelo Lim
With Customer Signature
W38947
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Meeting with Guz (AK) and Michelle
12/01/2021
09:30 am
Chu Hsieh
With Customer Signature
W38946
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
T0453 - Touchpad/ mouse hard to navigate - gets stuck T0514 - Copy EBS Program from T0453
12/01/2021
02:00 pm
Charles Rafanan
With Customer Signature
W38945
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Deliver and setup workstation in warehouse office. Continue to setup exchange accounts in outlook clients.
12/01/2021
10:00 am
Kevin Hsueh
With Customer Signature
W38944
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot QuickBooks
12/01/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38940
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
Promethean ActivPanel Nickel Basic Training
12/03/2021
10:00 am
Jason Soliva
With Customer Signature
W38939
Onsite University of Guam
John Del Castillo
Work Requested: (by: John Del Castillo)
Promethean ActivPanel Nickel Basic Training
12/02/2021
09:00 am
Jason Soliva
With Customer Signature
W38930
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Setup new workstation for Raquel.
11/24/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38923
Ref/PO#201340
Onsite University of Guam - SBDC
Jane Ray, MS
Work Requested: (by: Jane Ray, MS)
Digital Signage basic training for UOG-SBDC Staff
11/22/2021
02:00 pm
Deo Angelo Lim
With Customer Signature
W38921
Service Contract
Onsite
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Install and configure NVR
11/19/2021
10:00 am
Chu Hsieh
No Signature: project
W38916
Ref/PO#PO21238
Inhouse Guam Housing and Urban Renewal Authority
Greta Balmeo
Work Requested: (by: Greta Balmeo)
Scanner app keeps crashing
11/18/2021
11:15 am
Deo Angelo Lim
No Signature: Remote Support
W38910
Service Contract
Inhouse
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Replacement of hard drive to SSD. And Reinstallation of windows.
11/16/2021
03:01 pm
Charles Rafanan
No Signature: Remote Support
W38908
Onsite Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Setup printer on Guy's workstation
11/16/2021
03:00 pm
Kevin Hsueh
With Customer Signature
W38907
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Register new Employee to Biometric TimeClock. Troubleshoot Annete's laptop and Carmelita's login to Dentrix.
11/16/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38903
Remote Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot QuickBooks
11/15/2021
09:00 am
Kevin Hsueh
No Signature: Remote Support
W38901
Inhouse Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Some keys on the keyboard is not working
11/15/2021
11:29 am
Chu Hsieh
With Customer Signature
W38899
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Troubleshoot emails.
11/15/2021
08:30 am
Kevin Hsueh
No Signature: Remote Support
W38897
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
various issues
11/12/2021
02:00 pm
Chu Hsieh
No Signature: remote
W38896
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Run network line to desk in warehouse office
11/12/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38895
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Cynthia reported no external emails being received.
11/12/2021
07:30 am
Kevin Hsueh
No Signature: Remote Support
W38894
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Deliver and setup server
11/12/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38893
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Deliver and setup switch. Setup APPSRV.
11/11/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38892
Onsite Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Conference Room workstation Jabra Panacast.
11/10/2021
02:00 pm
Kevin Hsueh
With Customer Signature
W38891
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Create new user profile and email distribution group.
11/10/2021
08:30 am
Kevin Hsueh
No Signature: Remote Support
W38890
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Configure email forwarding
11/09/2021
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W38885
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Issues with Exchsnge server after installing update 22.
11/08/2021
04:30 pm
Chu Hsieh
No Signature: Remote
W38884
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Pick up Server and bring back to DSI to reprep.
11/08/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38883
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Email Issues.
11/08/2021
11:30 am
Kevin Hsueh
With Customer Signature
W38882
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Users report unable to access Exchange server
11/08/2021
08:00 am
Chu Hsieh
With Customer Signature
W38881
Onsite Department of Public Health & Social Services
Annabelle Estrada
Work Requested: (by: Annabelle Estrada)
Installation of qty.1 Promethean Board
11/08/2021
10:00 am
Jason Soliva
With Customer Signature
W38879
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Upgrade Chona's laptop to Windows 10 Pro.
11/05/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38877
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot issues at Warehouse office
11/04/2021
02:30 pm
Kevin Hsueh
With Customer Signature
W38875
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
slow server responses
11/03/2021
04:00 pm
Chu Hsieh
No Signature: remote
W38874
Onsite Express Business Service
John Santos
Work Requested: (by: John Santos)
Troubleshoot 3CX SBC. SBC down.
11/03/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38873
Remote Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Troubleshoot email issues. No emails being received on clxns@guamlaw.net
11/03/2021
12:30 pm
Kevin Hsueh
No Signature: Project
W38872
Service Contract
Onsite
JMC Equipment Rental
Dave Taitano
Work Requested: (by: Dave Taitano)
Troubleshoot QuickBooks for Daves workstation.
11/03/2021
11:00 am
Kevin Hsueh
With Customer Signature
W38871
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Deliver and setup video conference system in conference room
11/03/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38870
Service Contract
Remote
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
archive Ross' mailbox. He had exceeded 50GB limit
11/02/2021
02:00 pm
Chu Hsieh
No Signature: remote
W38869
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup Windows 7 VM and PMX on 2 workstations.
11/02/2021
02:30 pm
Kevin Hsueh
With Customer Signature
W38868
Service Contract
Remote
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Set 3CX Phone System to out of office hours. ISA Dental is closed today.
11/02/2021
08:30 am
Kevin Hsueh
No Signature: Remote Support
W38865
Inhouse Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Computer keeps shutting off and will not turn on
11/02/2021
10:06 am
Charles Rafanan
With Customer Signature
W38864
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Server project
11/01/2021
09:00 am
Kevin Hsueh
No Signature: Project
W38863
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Server project
10/31/2021
01:30 pm
Kevin Hsueh
No Signature: Project
W38862
Onsite Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
New server deployment project.
10/30/2021
09:30 am
Kevin Hsueh
No Signature: Project
W38858
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Physical check of Fargo Pacific Server.
10/27/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38856
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Deliver and setup Lenovo workstations.
10/26/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38849
Ref/PO#PO21238
Project
Onsite
Guam Housing and Urban Renewal Authority
Greta Balmeo
Work Requested: (by: Greta Balmeo)
Delivery and knowledge transfer of 3 Thermal Scanners to Ghura offices: A. Toto Garden AMP 1 Office B. Yona AMP 2 Office C. Agat AMP 3 Office D. Ghura Main signing of invoices
10/22/2021
08:47 am
Deo Angelo Lim
With Customer Signature
W38847
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Pickup 2 new lenovo workstations to perform setup at DSI.
10/21/2021
11:00 am
Kevin Hsueh
No Signature: Remote Support
W38846
Service Contract
Remote
Marianas Gas Corporation
Selina Ashland
Work Requested: (by: Selina Ashland)
Troubleshoot Exchange Issues.
10/21/2021
09:30 am
Kevin Hsueh
No Signature: Remote Support
W38844
Ref/PO#PO21238
Project
Inhouse
Guam Housing and Urban Renewal Authority
Greta Balmeo
Work Requested: (by: Greta Balmeo)
Quality assurance process: Test newly arrived thermal scanners before the delivery.
10/20/2021
11:33 am
Deo Angelo Lim
No Signature: Internal activity only.
W38838
Service Contract
Remote
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Check for email from nas.truckerinv@apl.com that is not being received.
10/18/2021
11:09 am
Kevin Hsueh
No Signature: Remote Support
W38835
Service Contract
Onsite
Marianas Gas Corporation
Ma. Rodelia Estampador
Work Requested: (by: Ma. Rodelia Estampador )
Troubleshoot IP Phone issues in Agat office
10/15/2021
10:30 am
Kevin Hsueh
With Customer Signature
W38834
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Workstation issues at Piti Office
10/15/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38832
Onsite Department of Administration
Bertha Pereda
Work Requested: (by: Bertha Pereda )
Troubleshoot Lenovo Workstation
10/14/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38831
Service Contract
Remote
Guam Memorial Park
Agnes Quitugua
Work Requested: (by: Agnes Quitugua)
Rebuild index on Agnes' workstation. Outlook search issues.
10/13/2021
10:45 am
Kevin Hsueh
No Signature: Remote Support
W38829
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Check JAMISSRV. Cynthia reported loud beeping sound coming from JAMISSRV.
10/12/2021
02:00 pm
Kevin Hsueh
With Customer Signature
W38828
Service Contract
Remote
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Work with IBSS tech. Newly installed Canon MFP unable to scan to email.
10/12/2021
10:00 am
Kevin Hsueh
No Signature: Remote Support
W38827
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot printing issues
10/11/2021
10:30 am
Kevin Hsueh
With Customer Signature
W38826
Service Contract
Onsite
JMC Equipment Rental
Corey Paulino
Work Requested: (by: Corey Paulino)
Setup new HP LaserJet network printer.
10/11/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38825
Service Contract
Remote
Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Forward Ed's emails to Rene. Extension 210 set display name to Joshua Ungacta. Add extension 210 and 230 to backup operators ring group.
10/08/2021
04:30 pm
Kevin Hsueh
No Signature: Remote Support
W38822
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Clone Nida's workstation HDD to new SSD
10/07/2021
03:00 pm
Kevin Hsueh
With Customer Signature
W38821
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Joephet's monitor issue
10/07/2021
11:00 am
Kevin Hsueh
With Customer Signature
W38820
Service Contract
Onsite
Morrico Equipment
Vincent Taijeron
Work Requested: (by: Vincent Taijeron)
Troubleshoot 3 tech laptops
10/07/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38819
Remote Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Work with Conrad Divis to troubleshoot email issue.
10/07/2021
08:15 am
Kevin Hsueh
No Signature: Remote Support
W38818
Remote Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Arnel's laptop access
10/06/2021
05:00 pm
Kevin Hsueh
No Signature: Remote Support
W38817
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot Vanessa's Duo Security client.
10/06/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38815
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup Lenovo workstation for Elmer
10/05/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38814
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot various issues.
10/05/2021
10:30 am
Kevin Hsueh
No Signature: Remote Support
W38812
Onsite Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Deliver and setup laptop.
10/05/2021
09:41 am
Kevin Hsueh
With Customer Signature
W38811
Service Contract
Onsite
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Troubleshoot Len's Outlook issues.
10/05/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38809
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Front Desk Workstation: Clone HDD to new SSD.
10/04/2021
08:30 am
Kevin Hsueh
With Customer Signature
W38807
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup new workstation.
10/01/2021
10:30 am
Kevin Hsueh
With Customer Signature
W38806
Service Contract
Onsite
Brooks Concepcion Law, P.C.
Lisa Brooks
Work Requested: (by: Lisa Brooks)
Copy Debtmaster Database
10/01/2021
09:00 am
Kevin Hsueh
No Signature: Project
W38804
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Sureta San Nicolas
Work Requested: (by: Sureta San Nicolas)
Troubleshoot Joephet's Monitor issues.
09/30/2021
11:00 am
Kevin Hsueh
With Customer Signature
W38801
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Kcruz system constantly reboots
09/27/2021
03:00 pm
Chu Hsieh
With Customer Signature
W38800
Inhouse Guam Housing and Urban Renewal Authority
Greta Balmeo
Work Requested: (by: Gina Cura)
Thermal Scanning application exits randomly.
09/28/2021
11:14 am
Deo Angelo Lim
With Customer Signature
W38798
Ref/PO#P216A03671
Onsite Guam Behavioral Health and Wellness Center
Charlene B. Cruz
Work Requested: (by: Charlene B. Cruz)
Install MS Office Pro 2019 on Promethean Board.
09/27/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38793
Service Contract
Remote
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Troubleshoot Rose's QuickBooks Issue.
09/23/2021
11:00 am
Kevin Hsueh
No Signature: Remote Support
W38790
Service Contract
Onsite
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Troubleshoot SSL
09/22/2021
02:33 pm
Kevin Hsueh
With Customer Signature
W38782
Service Contract
Onsite
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Troubleshoot Len's outlook client. Troubleshoot JorEl's printing/scanning issues.
09/21/2021
08:30 am
Kevin Hsueh
With Customer Signature
W38780
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot Xerox printer.
09/20/2021
03:00 pm
Kevin Hsueh
With Customer Signature
W38779
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot OP C Workstation
09/20/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38776
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
install Immigrant pro 7.0.5 update
09/17/2021
11:58 am
Chu Hsieh
No Signature: remote
W38770
Service Contract
Onsite
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Troubleshoot Adobe Creative Cloud and Outlook issues.
09/16/2021
08:30 am
Kevin Hsueh
With Customer Signature
W38769
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup new external HDD for GSYSRV daily backup.
09/15/2021
04:00 pm
Kevin Hsueh
No Signature: Remote Support
W38768
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Troubleshoot Emails. Emails down.
09/15/2021
09:30 am
Kevin Hsueh
No Signature: Remote Support
W38766
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Bella and Christi's network drive access
09/14/2021
08:30 am
Kevin Hsueh
No Signature: Remote Support
W38760
Inhouse Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Screen is white and is not working
09/13/2021
04:00 pm
Kevin Hsueh
Chu Hsieh
With Customer Signature
W38758
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Deliver and setup App Server.
09/28/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38755
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot email issues.
09/10/2021
01:00 pm
Kevin Hsueh
No Signature: Remote Support
W38752
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Deliver and setup 2 Planar Touch Screen Monitors.
09/13/2021
02:00 pm
Kevin Hsueh
With Customer Signature
W38751
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Disable Rolly’s account. Rolly’s last day is 9/12. Check Rolly’s workstation’s Primavera P6 License and transfer to another workstation.
09/13/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38747
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Setup new Lenovo laptop for Cedric.
09/08/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38746
Service Contract
Remote
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Troubleshoot various issues.
09/07/2021
03:00 pm
Kevin Hsueh
No Signature: Remote Support
W38745
Inhouse Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshooting item
09/07/2021
03:33 pm
Kevin Hsueh
No Signature: Remote Support
W38742
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
Inventory of all Morrico office computers.
09/07/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38741
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot Accounting scanner access.
09/03/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38740
Service Contract
Onsite
Morrico Equipment
Alma Dimla
Work Requested: (by: Alma Dimla)
Troubleshoot EST Software.
09/02/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38739
Service Contract
Onsite
Guam Memorial Park
Timothy Leon Guerrero
Work Requested: (by: Timothy Leon Guerrero)
Troubleshoot Len's outlook search issues.
09/02/2021
10:00 am
Kevin Hsueh
With Customer Signature
W38738
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Clone HDD to new SSD.
09/01/2021
11:00 am
Kevin Hsueh
With Customer Signature
W38737
Onsite Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Feli's email issues.
09/01/2021
10:30 am
Kevin Hsueh
With Customer Signature
W38736
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Deliver and setup 2 Lenovo Workstations and 1 Lenovo Laptop
09/01/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38733
Onsite University of Guam - SBDC
Jane Ray, MS
Work Requested: (by: Jane Ray, MS)
Promethean ActivPanel End-User Training and Digital Signage Training.
08/31/2021
02:00 pm
Jason Soliva
With Customer Signature
W38729
Inhouse Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Customer spoke with Kevin on the issue; Customer was also in a rush and was unable to sign
08/30/2021
04:00 pm
Kevin Hsueh
With Customer Signature
W38728
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Kayleen and Monica has issues searching Lindy's contacts.
08/30/2021
11:00 am
Chu Hsieh
No Signature: remote
W38727
Service Contract
Remote
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Update SSL certificate for exchange
08/30/2021
10:00 am
Chu Hsieh
No Signature: remote
W38718
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Troubleshoot Vanessa's VPN access and Adobe software.
08/26/2021
08:30 am
Kevin Hsueh
No Signature: Remote Support
W38717
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Todd Thompson
Work Requested: (by: Todd Thompson)
Troubleshoot Email. Setup SonicWALL Hosted Email Security.
08/25/2021
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W38713
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Charles Maher reported unable to access remote.guamshipyard.net/remote.
08/24/2021
10:00 am
Chu Hsieh
No Signature: remote
W38712
Inhouse Ada's Mortuary, Inc.
Dan Ybarra
Work Requested: (by: Anthony Ada)
Client called and advise that the scanner software still doesnt work.
08/24/2021
10:23 am
Melissa Dimla
With Customer Signature
W38711
Inhouse Personal Finance Center
Inger Ogo
Work Requested: (by: Inger Ogo)
There’s no temperature flashing
08/24/2021
09:02 am
Kevin Hsueh
With Customer Signature
W38710
Service Contract
Remote
Thompson, Thompson & Alcantara, LLC
Vanessa Santos-Pinkney
Work Requested: (by: Vanessa Santos-Pinkney)
Setup VPN Access for Vanessa.
08/23/2021
03:00 pm
Kevin Hsueh
No Signature: Remote Support
W38708
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Update SSL Certificate. Troubleshoot various issues.
08/23/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38706
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Work Requested: (by: Jacob Tareyama)
Troubleshoot various issues.
08/24/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38705
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Tim reported email send from his iPhone being BCC to unknown email address.
08/19/2021
05:00 pm
Chu Hsieh
No Signature: remote support
W38701
Service Contract
Remote
Morrico Equipment
Allan Morrison
Work Requested: (by: Allan Morrison)
Check SentinelOne reporting infection and cancel Malwarebytes
08/18/2021
04:00 pm
Chu Hsieh
No Signature: remote
W38700
Service Contract
Remote
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Setup SonicWALL Hosted Email Security
08/18/2021
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W38698
Inhouse Pacific Unlimited, Inc.
Charlene Mendiola
Work Requested: (by: Charlene Mendiola)
The dispenser for the alcohol is not working
08/18/2021
09:41 am
Kevin Hsueh
No Signature: Inhouse work
W38697
Onsite Black Construction
GIAA
Work Requested: (by: GIAA )
Elevator PBX training and turn over to GIAA.
08/18/2021
10:00 am
Kevin Hsueh
No Signature: Project
W38694
Inhouse Guam Environmental Protection Agency
Alicia Taijeron
Work Requested: (by: Alicia Taijeron)
Troubleshooting thermal Scanner
08/16/2021
04:09 pm
Melissa Dimla
With Customer Signature
W38691
Inhouse Leed Electric & Plumbing
Vivian Leed
Work Requested: (by: Ronald Repluup )
Troubleshooting thermal Scanner
08/13/2021
09:50 am
Melissa Dimla
With Customer Signature
W38690
Service Contract
Onsite
Micronesian Divers Association
Raquel Brion
Work Requested: (by: Raquel Brion)
Check Boat Dock internet access. Pickup workstation to install SSD.
08/13/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38688
Remote Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Restart servers and setup Shadwoprotect.
08/12/2021
03:00 pm
Kevin Hsueh
No Signature: Remote Support
W38687
Inhouse University of Guam
Martin Estabillo
Work Requested: (by: Martin Estabillo)
Troubleshooting thermal Scanner
08/12/2021
04:54 pm
Melissa Dimla
With Customer Signature
W38686
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
SSL Certrificate for domain guammemorialpark.com expires August 15th.
08/12/2021
03:30 pm
Chu Hsieh
No Signature: remote service
W38685
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Justin Andre
Work Requested: (by: Justin Andre)
Setup Laptop.
08/12/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38684
Service Contract
Onsite
Morrico Equipment
Michelle Bordallo
Work Requested: (by: Michelle Bordallo)
No internet and phone services
08/12/2021
08:00 am
Chu Hsieh
With Customer Signature
W38682
Onsite Fargo Pacific, Inc.
Jay Park
Work Requested: (by: Jay Park)
Setup NAS and Shadowprotect Backup.
08/11/2021
10:00 am
Kevin Hsueh
With Customer Signature
W38681
Service Contract
Onsite
Isa Dental
Jeffrey Johnson
Work Requested: (by: Jeffrey Johnson)
Check camera system
08/11/2021
02:00 pm
Chu Hsieh
With Customer Signature
W38679
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
Reset Agnes Password. Troubleshoot Tim's MS Office Activation.
08/09/2021
10:30 am
Kevin Hsueh
No Signature: Remote Support
W38678
Service Contract
Onsite
Ambyth Shipping & Trading, Inc.
Gail Manuel
Work Requested: (by: Gail Manuel)
Check Servers. Deploy Solarwinds Client and Probe.
08/09/2021
10:00 am
Kevin Hsueh
With Customer Signature
W38676
Inhouse Guam Environmental Protection Agency
Alicia Taijeron
Work Requested: (by: Alicia Taijeron)
Updating the thermal Scanner
08/06/2021
11:51 am
Melissa Dimla
With Customer Signature
W38675
Service Contract
Inhouse
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup Lenovo ThinkSystem ST50
08/06/2021
09:00 am
Kevin Hsueh
No Signature: Remote Support
W38674
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Website Updates
08/05/2021
03:00 pm
Pam Castilla
No Signature: Remote Support
W38673
Service Contract
Onsite
Micronesian Divers Association
Lee Webber
Work Requested: (by: Lee Webber)
Deliver and setup access point
08/05/2021
03:32 pm
Kevin Hsueh
With Customer Signature
W38672
Service Contract
Onsite
Guam Surgicenter
Colin O'Connell
Work Requested: (by: Colin O'Connell)
Troubleshoot Guam Urology IP Phones.
08/05/2021
11:00 am
Kevin Hsueh
With Customer Signature
W38671
Service Contract
Onsite
JMC Equipment Rental
Greg Graham
Work Requested: (by: Greg Graham)
Troubleshoot email issues
08/05/2021
10:00 am
Kevin Hsueh
With Customer Signature
W38670
Service Contract
Onsite
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Setup SonicWALL TZ370
08/04/2021
09:30 am
Kevin Hsueh
With Customer Signature
W38669
Inhouse University of Guam
Jolene Pocaigue
Work Requested: (by: Jolene Pocaigue)
Updating the thermal Scanner
08/03/2021
04:58 pm
Melissa Dimla
With Customer Signature
W38667
Inhouse Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Updating laptops
08/04/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38664
Service Contract
Onsite
Island Medical Staff and Billing
Carolyn Mafnas
Work Requested: (by: Carolyn Mafnas)
Deliver and install UPS.
08/03/2021
10:30 am
Kevin Hsueh
With Customer Signature
W38663
Service Contract
Onsite
Guam Memorial Park
Lynn Painter
Work Requested: (by: Lynn Painter)
Troubleshoot workstation Adobe Cloud issue.
08/02/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38662
Service Contract
Onsite
Marianas Gas Corporation
Jun Pamintuan
Work Requested: (by: Jun Pamintuan)
Troubleshoot Agat Denali Access.
08/02/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38661
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Setup workstation.
08/02/2021
09:00 am
Kevin Hsueh
With Customer Signature
W38660
Inhouse JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Set up new laptop
07/30/2021
03:30 pm
Kevin Hsueh
With Customer Signature
W38658
Inhouse Commercial Tire Depot, LLC
Christina Judicpa
Work Requested: (by: Wei De Castro)
Updating thermal Scanner
07/28/2021
02:48 pm
Melissa Dimla
With Customer Signature
W38656
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Reprep Front Desk workstation.
07/28/2021
02:30 pm
Kevin Hsueh
With Customer Signature
W38655
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Setup external HDDs for Server backup.
08/04/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38654
Service Contract
Onsite
Marianas Gas Corporation
Del Estampador
Work Requested: (by: Del Estampador)
Setup SonicWALL TZ370
07/28/2021
11:00 am
Kevin Hsueh
With Customer Signature
W38653
Service Contract
Onsite
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Setup SonicWALL TZ370
07/28/2021
11:00 am
Kevin Hsueh
With Customer Signature
W38652
Inhouse MidPac Far East
Christina Judicpa
Work Requested: (by: Melissa Perez-Martinez)
Updating thermal Scanner
07/28/2021
10:46 am
Melissa Dimla
With Customer Signature
W38651
Inhouse Guam Memorial Hospital Authority
Antonio Torres
Work Requested: (by: Antonio Torres)
Troubleshooting temperature scanner
07/27/2021
04:45 pm
Melissa Dimla
With Customer Signature
W38650
Onsite KHLG Associates
Warranty
Work Requested: (by: Warranty )
Update Thermal Scanners Software at AARF and Hagatna Office.
07/27/2021
01:15 pm
Kevin Hsueh
No Signature: Warranty Service
W38649
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
check backup and setup secondary backup replication on backup server
07/27/2021
11:00 am
Chu Hsieh
No Signature: remote support
W38646
Inhouse Napa Auto Parts
Debbie Quenga
Work Requested: (by: Debbie Quenga)
Passcodr not working
07/27/2021
09:26 am
Melissa Dimla
With Customer Signature
W38645
Onsite KHLG Associates
Millie Leon Guerero
Work Requested: (by: Millie Leon Guererro)
Troubleshoot Thermal Scanner
07/26/2021
04:30 pm
Kevin Hsueh
With Customer Signature
W38644
Inhouse Guam Memorial Hospital Authority
Antonio Torres
Work Requested: (by: Antonio Torres)
Troubleshooting temperature scanner
07/26/2021
03:52 pm
Melissa Dimla
With Customer Signature
W38643
Inhouse Guam Memorial Hospital Authority
Antonio Torres
Work Requested: (by: Antonio Torres)
Troubleshooting temperature scanner
07/26/2021
03:50 pm
Melissa Dimla
With Customer Signature
W38642
Inhouse Guam Memorial Hospital Authority
Antonio Torres
Work Requested: (by: Antonio Torres)
Troubleshooting temperature scanner
07/26/2021
03:47 pm
Melissa Dimla
With Customer Signature
W38641
Inhouse Micronesian Air Cargo Services
Bob Naval
Work Requested: (by: Ricky Woodall)
Troubleshooting temperature scanner
07/26/2021
03:41 pm
Melissa Dimla
With Customer Signature
W38640
Service Contract
Remote
Guam Memorial Park
Roxanne Simpkin-Williams
Work Requested: (by: Roxanne Simpkin-Williams)
setup ShadowProtect to backup to 10TB NAS and replicate to external HDDs
07/26/2021
01:00 pm
Chu Hsieh
No Signature: remote
W38637
Inhouse Ada's Mortuary, Inc.
Anthony Ada
Work Requested: (by: Dan Ybarra)
Scanning not working, no power cord
07/22/2021
03:33 pm
Meryll Cruz
With Customer Signature
W38632
Service Contract
Onsite
Isa Dental
Linda Santos
Work Requested: (by: Linda Santos)
Troubleshoot workstation.
07/20/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38630
Onsite Morrico Equipment
Rene Molinos
Work Requested: (by: Rene Molinos)
Terminate and trace cables
07/20/2021
09:30 am
Meryll Cruz
No Signature: Project
W38628
Service Contract
Onsite
JMC Equipment Rental
Mark Peredo
Work Requested: (by: Mark Peredo)
Check GTA PRI Issues.
07/19/2021
03:00 pm
Kevin Hsueh
With Customer Signature
W38625
Onsite Fargo Pacific, Inc.
Guy Binoya
Work Requested: (by: Guy Binoya)
Troubleshoot Antonio's Laptop
07/16/2021
01:30 pm
Kevin Hsueh
With Customer Signature
W38623
Onsite Trinity Pacific Loss Adjusters & Surveyors
Sandra Bang
Work Requested: (by: Sandra Bang)
Troubleshoot IP Phones
07/15/2021
02:00 pm
Kevin Hsueh
With Customer Signature
W38620
Service Contract
Remote
Guam Shipyard
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Troubleshoot Vijay's printing issue
07/14/2021
02:30 pm
Kevin Hsueh
No Signature: Remote Support
W38618
Service Contract
Inhouse
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Install SSD
07/13/2021
04:00 pm
Kevin Hsueh
With Customer Signature
W38616
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
Kalene reporting unable to some emails
07/13/2021
10:30 am
Chu Hsieh
No Signature: remote
W38614
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Melet Santos
Work Requested: (by: Melet Santos)
Install SSD for Nicole's workstation.
07/13/2021
08:30 am
Kevin Hsueh
With Customer Signature
W38613
Service Contract
Remote
Roberts, Fowler & Visosky
Sophia Sanchez
Work Requested: (by: Sophia Sanchez)
new employee Monica Aquino has issues login in.
07/12/2021
02:00 pm
Chu Hsieh
No Signature: remote
W38612
Onsite Pacific Retina Specialists
Marie Paulin
Work Requested: (by: Marie Paulin)
Deliver and setup Lenovo AIO.
07/12/2021
01:30 pm
Meryll Cruz
With Customer Signature
W38611
Service Contract
Onsite
Guam Insurance Adjusters
Bridget Bagiac
Work Requested: (by: Bridget Bagiac)
Relocate SCCM Server.
07/12/2021
08:30 am
Kevin Hsueh
With Customer Signature
W38610
Service Contract
Remote
Marianas Gas Corporation
Cynthia Pizarro
Work Requested: (by: Cynthia Pizarro)
Install renewed SSL Certificate.
07/09/2021
02:00 pm
Kevin Hsueh
No Signature: Remote Support
W38609
Onsite Lufthansa Service Guam
Jesse Rivo
Work Requested: (by: Jesse Rivo)
Wifi system training
07/09/2021
10:00 am
Meryll Cruz
With Customer Signature
W38607
Service Contract
Onsite
Taniguchi, Ruth, Makio Architects
Chona Cabedo
Work Requested: (by: Chona Cabedo)
Install SSDs
07/08/2021
01:30 pm
Kevin Hsueh