S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Customer Signature | |
|---|---|---|---|---|---|
|
W40096
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: (by: Feli Dela Cruz) Troubleshoot Feli's Outlook Client. |
02/08/2023 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W40095
Ref/PO#20200736-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: (by: Judith Won Pat) Replace mainboard for ActivPanel Nickel. Panel SN: 75W26-K7HBDN1970183 |
02/08/2023 09:00 am |
Kevin Hsueh |
No Signature: |
|
W40094
|
Onsite |
GTA TeleGuam
Work Requested: (by: Christian Dones) replaced one failed LED module at Micronesian Mall store |
02/08/2023 09:30 am |
Chu Hsieh |
With Customer Signature |
|
W40092
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot server and 3CX |
02/07/2023 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W40089
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Troubleshoot PDF issues for Jon and Nicole |
02/06/2023 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W40088
Ref/PO#20222213-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: (by: Judith Won Pat) Conduct two end-user training sessions for AIJMS teachers |
02/06/2023 12:00 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W40087
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Jamie's Lenovo P340 Workstation. |
02/06/2023 09:45 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W40086
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: (by: Feli Dela Cruz) Troubleshoot Feli's Outlook |
02/06/2023 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W40085
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup new employee workstation(profile, email and Microsoft Office 365). |
02/06/2023 09:00 am |
Jayson Larot |
With Customer Signature |
|
W40084
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Create new profile and exchange email for Joyce Sablan. |
02/03/2023 01:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W40083
Ref/PO#20200736-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: (by: Judith Won Pat) Replace mainboard for ActivPanel Nickel. Panel SN: 75W26-K7HBDN1970183 |
02/08/2023 09:00 am |
Jayson Larot |
With Customer Signature |
|
W40079
Ref/PO#20211630-00 |
Onsite |
Guam Department of Education Judith Won Pat Work Requested: (by: Judith Won Pat) Reflash panel at Adacao Elementary due to frozen screen. SN: 75W26-L6HL5N0840033 |
02/02/2023 08:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W40078
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Dante's workstation (no display on monitor) |
02/02/2023 09:00 am |
Jayson Larot |
With Customer Signature |
|
W40076
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Reset FAldea and RReyes account passwords |
02/01/2023 02:45 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W40075
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Monthly Server Maintenance |
02/01/2023 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W40074
|
Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Troubleshoot NVR. 2 cameras not showing |
01/31/2023 01:30 pm |
Chu Hsieh |
With Customer Signature |
|
W40059
|
Service Contract Inhouse |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Reprep HP Pavilion 23 AiO PC |
01/26/2023 03:30 pm |
Kevin Hsueh |
No Signature: Workstation to be delivered back to site on a separate service. |
|
W40058
|
Service Contract Onsite |
JMC Equipment Rental Cookie Work Requested: (by: Cookie ) Setup employee Exchange email accounts on new mobile phones. |
01/26/2023 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W40055
Ref/PO#20222213 |
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) Conduct end-user training for VSABMS |
01/30/2023 10:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W40054
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Relocate ActivSoundbar to the bottom of the AP9. |
01/25/2023 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W40047
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: (by: Neil Rochelle) Deliver and install Promethean panel and mobile to JQ San Miguel Elementary School: 1. Room D27 (GDOE asset tag: 96124) |
01/26/2023 09:00 am |
Jayson Larot |
No Signature: Customer signed on Acknowledgment form |
|
W40046
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: (by: Neil Rochelle) Deliver and install 2 Promethean panels and mobile stands at Inarajan Middle School: 1. Room 14 (GDOE asset tag: 96114) 2. Room 30 (GDOE asset tag: 96115) |
01/25/2023 09:00 am |
Jayson Larot |
No Signature: Customer signwd in Acknowledgement forms. |
|
W40045
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: (by: Neil Rochelle) Deliver and install 3 Promethean panels at Agueda Middle School: 1. Room 1 (GDOE Asset tag: 96111) 2. Room 39 (GDOE Asset tag: 96112) 3. Room E105 (GDOE Asset tag: 96113) |
01/24/2023 09:00 am |
Jayson Larot |
No Signature: Customer signed on the acknowledgment forms |
|
W40044
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot network |
01/23/2023 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W40041
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: (by: Neil Rochelle) Deliver and install promethean panel and mobile stand at BMS |
01/20/2023 09:00 am |
Jayson Larot |
No Signature: Customer signed on the Acknowledgment form. |
|
W40037
|
Onsite |
Judicpa, Brenda Brenda Judicpa Work Requested: (by: Brenda Judicpa) install Titanium 70" panel with mobile stand SN: 770T-J72X3A6990070 |
01/19/2023 03:00 pm |
Jayson Larot |
With Customer Signature |
|
W40036
|
Onsite |
Guam Department of Education Neil Rochelle Work Requested: (by: Neil Rochelle) Deliver and install at Agueda Middle School Room 1 – Ms. Gina Call ; Asset Tag- 96118 Room 39 – Ms. Jannale Mangelona ; Asset Tag - 96119 Room E105 – Ms. Rochelle Yusi ; Asset Tag – 96120 |
01/19/2023 09:00 am |
Jayson Larot |
No Signature: Customer signed on Acknowledgment forms. |
|
W40034
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: (by: Gary Cruz) tag 7 promethean panels and mobile stands (columns) at GDOE warehouse. |
01/18/2023 09:30 am |
Jayson Larot |
With Customer Signature |
|
W40033
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Work with PC Law Support to move from CTREE database to SQL database. |
01/18/2023 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W40030
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Network Access Issues |
01/16/2023 04:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W40029
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Troubleshoot Printing Issues |
01/16/2023 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W40024
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Check counterpoint server |
01/13/2023 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W40023
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Restart APPSRV. Add Velma to bclcollection@guamlaw.net distribution group. |
01/12/2023 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W40022
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Joleen reported external emails are not being received. |
01/12/2023 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W40021
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Troubleshoot TJ's printing issue with Lifelong software. |
01/12/2023 09:30 am |
Jayson Larot |
With Customer Signature |
|
W40019
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) troubleshoot timeclock |
01/11/2023 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W40017
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot QuickBooks |
01/11/2023 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W40015
Ref/PO#20200908 |
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) Assist with double image issue |
01/11/2023 08:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W40014
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Todd's Outlook Issue |
01/10/2023 10:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W40013
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Troubleshoot Email Issues |
01/10/2023 10:30 am |
Kevin Hsueh |
With Customer Signature |
|
W40009
|
Onsite |
Guam Council on the Arts & Humanities Michael Mafnas Work Requested: (by: Michael Mafnas) Conduct end-user training for CAHA staff |
01/11/2023 10:00 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W40006
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Network site assessment for front desk. Front desk will be renovated by GMP. |
01/09/2023 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W40004
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade Debtmaster version on their server and workstations. |
01/06/2023 09:30 am |
Jayson Larot |
With Customer Signature |
|
W40002
|
Service Contract Remote |
Morrico Equipment Esther Mendoza Work Requested: (by: Esther Mendoza) Per Esther, change extension 750 user name |
01/05/2023 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W40000
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Pick up Vanessa's laptop for inhouse troubleshooting at DSI. |
01/05/2023 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39999
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Sophia may have called with instructions. Andrea was just told to drop off desktop. |
01/05/2023 09:52 am |
Chu Hsieh |
With Customer Signature |
|
W39998
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues |
01/04/2023 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39997
|
Service Contract Remote |
Fargo Pacific, Inc. Bong Guzman Work Requested: (by: Bong Guzman) Per Bong Guzman, he is not receiving any inbound emails since this morning. |
01/04/2023 01:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39996
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Setup timeclock in NEX location |
01/04/2023 10:00 am |
Kevin Hsueh |
No Signature: Webapp was not loading at site. Tried to access for 15 minutes |
|
W39992
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Update ambythgroup@ambyth.com email distribution group membership. |
01/03/2023 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39991
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup 2 new laptops (work with JMC and purchase win 11 pro then add laptops to domain and setup user profiles) |
01/03/2023 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39988
Ref/PO#20222213 |
Onsite |
Guam Department of Education Gary Cruz Work Requested: (by: Gary Cruz) Accept shipment from Ambyth for GDOE PO 20222213 |
12/30/2022 08:30 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39987
Ref/PO#PO 20222213 |
Onsite |
Guam Department of Education Gary Cruz Work Requested: (by: Gary Cruz) Accept delivery from Ambyth for GDOE PO |
12/29/2022 09:30 am |
KaeAna Dee Camacho |
No Signature: Ambyth rescheduled for tomorrow at 8:30AM |
|
W39984
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Conduct Promethean end-user training for OPA |
01/04/2023 01:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39980
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Reinstall MS Office 365 (64 bit) on Corey's Laptop. Setup 2 Lenovo Yoga laptops. |
12/28/2022 09:00 am |
Jayson Larot |
With Customer Signature |
|
W39972
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Server |
12/21/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39971
|
Service Contract Remote |
Morrico Equipment Guz deGuzman Work Requested: (by: Guz deGuzman) 3CX Extension Updates |
12/20/2022 02:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39970
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Perform Ajera Update. |
12/20/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39969
|
Service Contract Remote |
Morrico Equipment Esther Mendoza Work Requested: (by: Esther Mendoza) Troubleshoot Esther's 3CX Windows App. |
12/20/2022 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39968
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Troubleshoot emails. Emails being delayed/not received. |
12/19/2022 11:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39966
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Assist Mark with Microsoft 365 subscription renewal and pick up two new laptops for setup. |
12/19/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39961
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Troubleshoot Antonio’s Fargogu email issue. |
12/15/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39959
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Timeclock training. Troubleshoot Mr. Webbers home network. |
12/13/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39957
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: (by: Melanie Brennan ) Conduct Promethean End-User training for DYA staff |
12/15/2022 01:00 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39956
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Upgrade Seth’s workstation to Windows 10 |
12/13/2022 09:12 am |
Jayson Larot |
With Customer Signature |
|
W39955
|
Onsite |
Guam Council on the Arts & Humanities Johnny G. Sablan Work Requested: (by: Johnny G. Sablan ) Conduct Promethean End-User training for CAHA staff |
12/14/2022 10:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39954
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Setup 1 spare IP Phone for Extension 103 at IMSB |
12/12/2022 04:00 pm |
Jayson Larot |
With Customer Signature |
|
W39953
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Printer issue on Angelo's workstation |
12/12/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39952
|
Onsite |
Guam Council on the Arts & Humanities Johnny G. Sablan Work Requested: (by: Johnny G. Sablan ) CAHA site visit to install Panel in their drywall |
01/05/2023 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39947
|
Onsite |
Guam Council on the Arts & Humanities Johnny G. Sablan Work Requested: (by: Johnny G. Sablan ) install 2 Titanium Promethean panels with mobile stand and accessories to CAHA SN: 770T-M46XDA5480310, 770T-M46XDA5480262 |
12/09/2022 09:00 am |
Jayson Larot |
No Signature: Customer signed Acknowledgment form |
|
W39943
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Check Servers. |
12/07/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39942
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Deliver and install ActivPanel 75in w/ mobile stand, activsoundbar and wifi module. Also, to pick up AP9 loaner panel and accessories box. |
12/07/2022 10:00 am |
Jayson Larot |
No Signature: Customer signed on Acknowledgment form. |
|
W39939
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Setup new netgear router. Contact GTa to disable their wifi n modem as a router. |
12/06/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39937
|
Onsite |
Express Business Service John Santos Work Requested: (by: John Santos) Troubleshoot 3CX SBC |
12/05/2022 04:00 pm |
Kevin Hsueh |
No Signature: |
|
W39935
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Seth needs Alcohol/tobacco content filtering to be unblock |
12/05/2022 11:00 am |
Chu Hsieh |
No Signature: remote |
|
W39934
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot network |
12/05/2022 11:15 am |
Kevin Hsueh |
With Customer Signature |
|
W39933
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Check Dr. Landstrom office. Network down. |
12/05/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39930
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Deliver and setup workstation (work with Chu remotely on settings) at Guam Dry Cleaners. |
12/05/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39929
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup metering connection on Xerox Machines. Troubleshoot Wilma's network drive access |
12/02/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39928
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Deliver Promethean Board Loaner w/ keyboard, mouse and camera to OPA. |
12/02/2022 10:00 am |
Jayson Larot |
With Customer Signature |
|
W39927
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Deliver and setup timeclocks |
12/02/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39926
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot Jul's workstation QuickBooks. |
12/01/2022 03:39 pm |
Kevin Hsueh |
With Customer Signature |
|
W39925
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Troubleshoot Melet's laptop |
12/01/2022 01:46 pm |
Kevin Hsueh |
With Customer Signature |
|
W39924
|
Onsite |
Office of Public Accountability Thomas Battung Work Requested: (by: Thomas Battung) OPA reported UPS where 3CX Phone System is connect to is showing red LED and beeping. |
12/01/2022 01:30 pm |
Kevin Hsueh |
No Signature: |
|
W39923
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Tim reported he is unable to send or receive emails in Outlook |
12/01/2022 10:15 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39922
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Conduct end-user training for OPA Promethean loaner |
12/02/2022 10:45 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39921
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup TRMA new VM server |
11/16/2022 10:00 am |
Jayson Larot |
No Signature: Remote Support |
|
W39920
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Pick up workstation from Mar at Guam Dry Cleaners and bring to DSI office to perform service. To wipe out clean and reinstall Windows 10 |
11/30/2022 01:30 pm |
Jayson Larot |
No Signature: Service was completed Inhouse |
|
W39918
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's Laptop |
11/30/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39917
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Wilma's user profile on Nat's workstation at Ambyth Logistics office. |
12/01/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39914
|
Service Contract Remote |
Fargo Pacific, Inc. Marta Lewis Work Requested: (by: Marta Lewis) Marta locked out of her workstation |
11/29/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39911
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Server |
11/28/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39907
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Internet Down. |
11/22/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39906
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Configure Chloe Sanchez (CSanchez@guamlawoffice.com) mailbox access. |
11/22/2022 11:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39905
Ref/PO#20191456-00 |
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) Reflash Panel to regain owner account access 770T-J72X3A6990007 |
11/23/2022 09:00 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39903
|
Onsite |
Guam Department of Education
Work Requested: (by: Alona Hall ) install warranty replacement Promethean panel to LES SN: 75W26-KCHLEN1790014 |
11/22/2022 01:30 pm |
Jayson Larot |
No Signature: Customer signed on acknowledgment form |
|
W39902
|
Onsite |
Guam Department of Education Camille Work Requested: (by: Camille ) Transport panel to GDOE warehouse to get asset tagged then deliver and install replacement panel SN:75W26-KCHLEN1790013 for panel SN: 75W26-K9HLDN1070063 at UPI ES (Room G101). |
11/22/2022 10:45 am |
Jayson Larot |
No Signature: Customer signed on Acknowledgment form |
|
W39898
|
Service Contract Onsite |
Guam Memorial Park Anthony Marques Work Requested: (by: Anthony Marques) Network down. Troubleshoot network |
11/18/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39897
|
Onsite |
Bishop Baumgartner Memorial School David Duenas Work Requested: (by: David Duenas ) troubleshoot promethean projector - teacher thinks that the VGA cable may be bent SN: ABV378E100 Location: Room 6B Catherine McColley Building |
11/18/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39895
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Wes reported no external emails being received |
11/16/2022 05:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39894
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup new employee on timeclock |
11/16/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39891
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Lori's workstation. Workstation unable to boot up properly. |
11/14/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39890
Ref/PO#891941 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 891941 at Ross #497 Register APC BK350/BE600M1 Battery backup replacement |
11/15/2022 09:30 am |
Jayson Larot |
No Signature: Level 10 service |
|
W39887
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Check Time Clock workstation. Anthony unable to Remote Desktop to the time clock workstation. |
11/11/2022 08:30 am |
Jayson Larot |
With Customer Signature |
|
W39886
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Upgrade 3CX Phone System from Version 16 to Version 18 |
11/11/2022 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39883
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Troubleshoot workstation in Saipan. Unable to access network or internet. |
11/08/2022 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39882
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Timeclock |
11/08/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39881
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Mitch Thompson's Outlook Issue |
11/07/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39879
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup Laptop for John Ken |
11/07/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39877
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Guy Binoya) Deliver and install RAM for Feli's laptop and troubleshoot Jun's PDF Xchange issue. |
11/03/2022 04:00 pm |
Jayson Larot |
With Customer Signature |
|
W39875
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup new MS office 365 license to share with other workstations. |
11/03/2022 10:00 am |
Jayson Larot |
With Customer Signature |
|
W39874
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Deliver and install new batteries for APC SmartUPS 1500 |
11/02/2022 03:00 pm |
Jayson Larot |
With Customer Signature |
|
W39873
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Ambyth Saipan Service: Setup new Docomo Fiber Internet on SonicWALL Firewall. |
11/02/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39871
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Chona's Outlook search issue and unable to access Ajera issue on Michael's workstation. |
11/01/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39868
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Disable Conrad Cabrera accounts. Clean out Conrad's laptop. |
10/31/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39867
|
Onsite |
Guam Department of Education
Work Requested: (by: Beth Perez ) relocate Promethean board from Superintendent's office (Tiyan) to PC Lujan (2nd floor) SN: P70D-I71Z1AXQA1574 |
10/28/2022 11:30 am |
Jayson Larot |
With Customer Signature |
|
W39866
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Marleen having issues printing from new pc |
10/27/2022 01:30 pm |
Chu Hsieh |
No Signature: project |
|
W39864
|
Remote |
Express Business Service Joyce Santos Work Requested: (by: Joyce Santos) Update EBS Auto Attendant message |
10/26/2022 02:00 pm |
Kevin Hsueh |
No Signature: Hosted 3CX Service |
|
W39863
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Install/Upgrade QuickBooks to version 2023 on Guy Binoya’s workstation. |
10/26/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39862
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Troubleshoot Server |
10/25/2022 08:15 am |
Kevin Hsueh |
No Signature: |
|
W39861
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Renew and install new SSL Certificate. |
10/24/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39858
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Transfer data on Marilyn's old to new pc. Install Microsoft 365 and setup email. |
10/20/2022 02:00 pm |
Chu Hsieh |
No Signature: Project |
|
W39855
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Feli's Outlook issues. |
10/20/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39853
Ref/PO#20211203 |
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct end-user training for UMS |
10/19/2022 09:30 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39851
|
Service Contract Remote |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Requests: Raquel - Check PCI Compliance issue Wes - Update email distribution group membership |
10/18/2022 01:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39849
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Upgrade 3CX Phone System from Version 15.5 to Version 18 |
10/18/2022 10:30 am |
Jayson Larot |
With Customer Signature |
|
W39848
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot/repair QuickBooks on Lisa's workstation |
10/18/2022 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39847
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) 1. install windows OS on 2 new CF-31 laptops 2. install EBS on same laptop 3. diagnose & repair internet on 3rd laptop provided a working laptop for #2 |
10/17/2022 02:38 pm |
Jayson Larot |
With Customer Signature |
|
W39846
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Check QuickBooks multi user issue. |
10/17/2022 02:00 pm |
Jayson Larot |
No Signature: Under Warranty |
|
W39845
|
Service Contract Remote |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Setup 1 new employee email account. Setup Kenneth and Jr email accounts on their new mobile phones. |
10/17/2022 10:15 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39844
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) issue sending emails |
10/17/2022 10:30 am |
Chu Hsieh |
No Signature: Project |
|
W39843
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) SSL certificate needs to be rekeyed year and expiring Oct. 22. |
10/17/2022 09:20 am |
Chu Hsieh |
No Signature: remote support |
|
W39842
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) continue to setup new PCs |
10/18/2022 09:30 am |
Chu Hsieh |
No Signature: Project |
|
W39841
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Set new pc |
10/13/2022 01:30 pm |
Chu Hsieh |
No Signature: Project |
|
W39840
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Restart CSI Server (GMPSRV) |
10/14/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39839
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Troubleshoot server. Troubleshoot CounterPoint access issues on 1 workstation. |
10/14/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39837
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Feli's Outlook issues. |
10/13/2022 02:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39836
|
Onsite |
Bishop Baumgartner Memorial School
Work Requested: (by: David Duenas ) install promethean projector lamp - check in at Catherine McAuley Bldg POC: David Duenas |
10/14/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39834
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Beth Andon unable to login to her workstation. |
10/13/2022 08:45 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39833
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Cedric's Lenovo ThinkPad P15 Gen1 |
10/12/2022 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39832
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Provision IP Phone on 9th floor. |
10/12/2022 09:30 am |
Kevin Hsueh |
No Signature: Project |
|
W39831
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Renew SSL Certificate. Install new SSL Certificate. |
10/12/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39830
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Deliver and setup Planar monitor. Setup workstation in OP A. |
10/12/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39828
|
Onsite |
Anderson Air Force Base SSgt Emily Tenorio Work Requested: (by: SSgt Emily Tenorio) conduct Promethean end user training for AAFB |
10/13/2022 03:00 pm |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39826
|
Onsite |
Anderson Air Force Base SSgt Emily Tenorio Work Requested: (by: SSgt Emily Tenorio) install 1 75in Titanium Promethean panel (wall mounted) SN: 775T-M16LDA1680320 |
10/13/2022 12:00 pm |
Jayson Larot |
No Signature: Customer signed Acknowledgment form |
|
W39825
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Kalene's Outlook unable to show more than 1 contact |
10/10/2022 10:45 am |
Chu Hsieh |
With Customer Signature |
|
W39824
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: (by: Rochelle Bamba-Cruz ) clean out van and dispose card board |
10/10/2022 10:30 am |
Jayson Larot |
No Signature: customer not able to sign |
|
W39823
|
Service Contract Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Finishing terminating keystones and install new patch panel. |
10/07/2022 10:30 am |
Jayson Larot |
No Signature: Ongoing Project |
|
W39822
|
Project Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Trace and label network cables then terminate with keystones. |
10/06/2022 02:30 pm |
Jayson Larot |
No Signature: Ongoing Project |
|
W39819
|
Service Contract Remote |
Roberts, Fowler & Visosky Monique Sanchez Work Requested: (by: Monique Sanchez) Troubleshoot Monique's Outlook issue. |
10/07/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39817
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) reflash panel at SIFA |
10/07/2022 03:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39815
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Various Issues |
10/06/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39814
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup Lams Workstation. |
10/06/2022 09:00 am |
Jayson Larot |
With Customer Signature |
|
W39813
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Work with PC Law support to move from C-Tree to SQL |
10/06/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39812
|
Onsite |
Express Business Service John Santos Work Requested: (by: John Santos) Troubleshoot IP Phones. IP Phones not registered. |
10/05/2022 02:30 pm |
Kevin Hsueh |
No Signature: Hosted 3CX Support |
|
W39810
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported Bella is receiving undeliverable bounce back emails when sending to ambyth.com |
10/04/2022 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39809
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: (by: Rochelle Bamba-Cruz ) install new promethean panel 70" titanium with Mobile Stand to Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno' new office in Anigua Bell Tower Plaza POC: Elerida (929-8080) Office Number: 475-0139 |
10/05/2022 11:30 am |
Jayson Larot |
No Signature: Signed Acknowledgment form |
|
W39808
|
Onsite |
Guam Community College Rochelle Bamba-Cruz Work Requested: (by: Rochelle Bamba-Cruz ) relocate 1 promethean panel and mobile stand for Kumision I Fino' CHamoru Yan I Fina'nå'guen I Hestoria Yan I Lina'la' I Taotao Tåno to new location - Anigua Bell Tower Plaza POC: Elerida 929-8080 Office number: 475-0139 |
10/05/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39807
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) update firmware for ActivPanels at Inarajan Middle School |
10/06/2022 11:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39806
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) update firmware for ActivPanels at Inarajan Elementary |
10/06/2022 08:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39805
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's email issues. Setup SonicWALL Global VPN for Wes. |
10/04/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39804
|
Onsite |
Guam Department of Education Camille Work Requested: (by: Camille ) install Titanium reset guide (see attached) for UPI ES |
10/04/2022 12:15 pm |
Jayson Larot |
With Customer Signature |
|
W39803
|
Onsite |
Guam Department of Education Mrs. Ceria Work Requested: (by: Timothy McDow ) install replacement mainboard for Tiyan HS Location: Room 203 (admin bldg) SN: 770T-J72X3A6990127 |
10/04/2022 11:00 am |
Jayson Larot |
With Customer Signature |
|
W39802
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup new laptop for Chona |
10/03/2022 01:30 pm |
Jayson Larot |
With Customer Signature |
|
W39801
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Setup exchange email on employees' mobile phone. |
10/04/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39797
Ref/PO#20211630-00 |
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct 1 hour end-user training for Price Elementary (SN: 75W26-L8HC7N5550185) |
09/30/2022 01:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39795
Ref/PO#GDOE PO 20228071 |
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) conduct 1 hour end-user training for P. C. Lujan |
10/05/2022 09:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39794
|
Onsite |
Guam Community College Christine Sison Work Requested: (by: Christine Sison) conduct end-user training at Tiyan High School |
10/04/2022 12:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39793
|
Service Contract Remote |
JMC Equipment Rental Carmen Martinez Work Requested: (by: Carmen Martinez) Update email distribution group members. Delete old employee email accounts. |
09/29/2022 11:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39792
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Troubleshoot Francis' Workstation |
09/29/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39790
|
Onsite |
Guam Department of Education
Work Requested: (by: Denise Taimanglo ) troubleshoot projector units at Price ES location: D1 and G9 |
09/29/2022 10:00 am |
Jayson Larot |
With Customer Signature |
|
W39786
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Deliver and setup Lenovo Workstation and Monitor. |
09/27/2022 09:00 am |
Jayson Larot |
With Customer Signature |
|
W39785
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Setup SonicWALL Global VPN on Raquel's Laptop. Deliver and install MDA Server replacement HDD. |
09/27/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39784
|
Onsite |
Guam Department of Education Camille Work Requested: (by: Camille ) replace mainboard for UPI ES (Rm G101) POC: Camille |
09/30/2022 12:15 pm |
Jayson Larot |
With Customer Signature |
|
W39777
Ref/PO#GDOE PO 20228071 |
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) conduct 1 hour end user training for P. C. Lujan |
09/23/2022 09:30 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39776
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) manually update firmware for panels at UMS |
09/22/2022 11:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39775
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Deliver and setup 3 rugged external HDD for MDA Server daily backup. |
09/22/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39774
|
Onsite |
Guam Community College Christine Sison Work Requested: (by: Christine Sison) install and deliver 1 promethean panel 86" Titanium to Tiyan (FM F101) POC: Liberty Pinaula |
09/23/2022 11:30 am |
Jayson Larot |
No Signature: Signed on Acknowledgment form |
|
W39772
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Troubleshoot server. |
09/21/2022 10:23 am |
Kevin Hsueh |
With Customer Signature |
|
W39771
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) assist teacher with firmware update at Maria Ulloa |
09/20/2022 11:35 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39770
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) manually update firmware for panels at BMS |
09/20/2022 08:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39769
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) manually update firmware for panels at Okkodo |
09/22/2022 07:00 am |
KaeAna Dee Camacho |
No Signature: Customer unavailable |
|
W39768
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) manually update firmware for panels at Okkodo |
09/20/2022 12:40 pm |
KaeAna Dee Camacho |
No Signature: Remote Support |
|
W39767
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) manually update firmware for panels at Price Elementary |
09/21/2022 10:00 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39766
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Setup SonicWall Hosted Email Security services |
09/20/2022 02:00 pm |
Chu Hsieh |
No Signature: remote |
|
W39765
|
Service Contract Inhouse |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Reprep mitch Thompson workstation |
09/20/2022 12:49 pm |
Kevin Hsueh |
With Customer Signature |
|
W39764
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup new laptop for Michael. |
09/20/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39761
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) Update ActivPanel firmware at Chief Brodie |
09/19/2022 10:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39760
|
Onsite |
Guam Department of Education
Work Requested: (by: Raydeen ) install promethean lamp (qty: 2) for Price ES location: D1 and G9 |
09/19/2022 11:00 am |
Jayson Larot |
With Customer Signature |
|
W39758
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Issue with opening outlook at Tim's Home PC |
09/16/2022 04:30 pm |
Chu Hsieh |
No Signature: remote |
|
W39756
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot AIA workstation. |
09/16/2022 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39755
Ref/PO#20200878-00 |
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct Promethean refresher training for FBLG |
09/20/2022 02:00 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39754
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) conduct Promethean refresher training |
09/22/2022 02:00 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39753
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) conduct Promethean refresher training |
09/21/2022 02:00 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39752
|
Onsite |
University of Guam John Del Castillo Work Requested: (by: John Del Castillo) conduct Promethean refresher training |
09/23/2022 01:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39751
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) assist with firmware updates for FBLG |
09/22/2022 09:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39750
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) assist with firmware updates for FBLG |
09/15/2022 11:00 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39748
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) conduct 1 hour end user training for FBLG |
09/15/2022 10:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39747
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) assist with manual firmware updates at GWHS |
09/16/2022 08:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39745
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Reprep old 3CX Lenovo Workstation. Workstation will be used for OP A. |
09/14/2022 10:00 am |
Jayson Larot |
With Customer Signature |
|
W39743
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) conduct end user training for UMS |
09/13/2022 12:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39741
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup new printer that ISA Dental purchased. Pickup old UPS units and 3CX IP Phones for disposal. |
09/13/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39740
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) SSL Certificate expiring Aug 13, 2022 and needs to be rekeyed on the Exchange Server |
09/12/2022 04:00 pm |
Chu Hsieh |
No Signature: remote |
|
W39739
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware updates at GWHS |
09/14/2022 12:00 pm |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39738
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Run new network line from server room to conference room. |
09/13/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39736
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Rekey and reinstall SSL Certificate. |
09/12/2022 03:00 pm |
Jayson Larot |
With Customer Signature |
|
W39734
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot slow speeds on WiFi |
09/12/2022 08:30 am |
Kevin Hsueh |
No Signature: |
|
W39733
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup SonicWALL Hosted Email Security |
09/09/2022 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W39732
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: (by: Melanie Brennan ) conduct end user Promethean training for DYA |
09/09/2022 05:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39731
|
Service Contract Onsite |
Cinnabon Roxanne Williams Work Requested: (by: Roxanne Williams) Deliver HP All In One. Troubleshoot Printing Issues |
09/09/2022 10:00 am |
Jayson Larot |
With Customer Signature |
|
W39729
|
Onsite |
Guam Community College Christine Sison Work Requested: (by: Christine Sison) conduct end-user training at Okkodu HS SN: 786T-M46LFA7050068 |
09/08/2022 02:00 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39728
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) conduct end user training for SSHS SN: 75W26-M5HBEN1710067 |
09/08/2022 11:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39727
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Outlook issues for warehouse staff. Troubleshoot network share drive access for accounting office staff. |
09/07/2022 02:00 pm |
Jayson Larot |
With Customer Signature |
|
W39726
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Server beeping |
09/07/2022 10:00 am |
Chu Hsieh |
With Customer Signature |
|
W39724
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Mitch's Outlook Issues. |
09/07/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39723
|
Inhouse |
Camacho, Chelly Chelly Camacho Work Requested: (by: Chelly Camacho) Please see Mae regarding this service. Laptop PIN is 1626 Per Mae, Wipe out laptop and Reinstall Windows OS |
09/06/2022 01:10 pm |
Jayson Larot |
No Signature: Inhouse Service |
|
W39722
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Deploy Sentinel One EDR |
09/06/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39721
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware update for Jose Rios MS |
09/07/2022 08:30 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39720
|
Onsite |
Guam Community College Christine Sison Work Requested: (by: Christine Sison) conduct end-user Promethean training for SHS |
09/06/2022 02:30 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39719
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: (by: Melanie Brennan ) conduct end-user Promethean training to DYA |
09/06/2022 09:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39718
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install SSD |
09/06/2022 11:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39713
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Mitch's MS Office |
09/02/2022 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W39712
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Joy's workstation |
09/01/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39711
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) conduct 1 hour promethean end user training for Special Education dept. |
09/01/2022 01:00 pm |
KaeAna Dee Camacho |
With Customer Signature |
|
W39710
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware updates at Tiyan HS |
09/01/2022 10:00 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39708
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) conduct end user Promethean training to CPS (Agana) |
08/31/2022 11:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39707
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install 1 promethean panel to LP Untalan MS (E108) POC: Haane Leon Guerrero GDOE Asset Tag: 92412 |
09/08/2022 11:00 am |
Jayson Larot |
No Signature: Customer signed on acknowledgment form |
|
W39706
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install 1 mobile stand to LP Untalan MS (E108) POC: Ha'ane Leon Guerrero GDOE Asset Tag: 90812 |
09/07/2022 11:30 am |
Jayson Larot |
No Signature: Customer signed on acknowledgment form |
|
W39704
|
Onsite |
University of Guam - SBDC John Byers Work Requested: (by: John Byers ) troubleshoot Promethean panel - laptop not connecting to the panel |
08/31/2022 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W39703
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) relocate 1 promethean panel and mobile stand from 1st to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100523 GDOE asset tag: 90846 |
08/31/2022 11:30 am |
Jayson Larot |
With Customer Signature |
|
W39702
|
Onsite |
Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) relocate promethean panel and mobile stand to 2nd floor at MU Lujan SN: 75W26-M4HBEN0100548 GDOE Asset tag: 90845 |
08/31/2022 09:30 am |
Jayson Larot |
With Customer Signature |
|
W39701
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot Daves workstation. |
08/30/2022 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W39700
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) deliver promethean panel SSHS Rm 206 (Rita Aquino) GDOE Asset tag 92415 |
09/06/2022 10:00 am |
Jayson Larot |
No Signature: Customer signed on acknowledgment form. |
|
W39699
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install 1 promethean mobile stand to SSHS GDOE asset tag 90815 |
09/02/2022 09:00 am |
Jayson Larot |
No Signature: Customer signed in Acknowledgment form |
|
W39698
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's MS Outlook. Unable to open attachments. |
08/30/2022 10:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39697
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot Lisa's workstation PC Law issues with PC Law support. |
08/30/2022 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W39696
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Set up EBS to Tech ID : T0533 |
08/29/2022 03:05 pm |
Jayson Larot |
With Customer Signature |
|
W39695
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware update at JFKHS |
08/19/2022 08:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39694
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware updates at DLP |
08/24/2022 11:00 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39693
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware updates to SSHS |
08/24/2022 08:30 am |
KaeAna Dee Camacho |
No Signature: customer unavailable |
|
W39692
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware updates for CL. Taitano |
08/29/2022 11:00 am |
KaeAna Dee Camacho |
No Signature: Customer unavailable to sign |
|
W39691
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware updates for AIJMS |
08/29/2022 08:30 am |
KaeAna Dee Camacho |
No Signature: Customer unavailable |
|
W39690
|
Onsite |
Guam Department of Education Francis Santos Work Requested: (by: Francis Santos ) conduct firmware updates for iLearn Academy |
08/30/2022 09:00 am |
KaeAna Dee Camacho |
No Signature: Customer unavailable to sign |
|
W39689
|
Onsite |
Prestige Automobiles Raphael Hilmi Work Requested: (by: Raphael Hilmi) Troubleshoot Raphael Hilmi's Outlook issues. |
08/29/2022 02:00 pm |
Kevin Hsueh |
No Signature: Warranty Work. Previous work order W39658 on 08/22/2022 |
|
W39688
|
Onsite |
Guam Department of Education Camille Work Requested: (by: Camille ) UPI ES 1. replace mainboard 2. change serial number on replacement board |
09/01/2022 12:15 pm |
Jayson Larot |
With Customer Signature |
|
W39687
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install 1 promethean panel to FBLG MS (Rm 807) POC: carol GDOE Asset tag: 92413 |
09/06/2022 11:30 am |
Jayson Larot |
No Signature: Customer signed on Acknowledgment form |
|
W39686
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install 1 Promethean mobile stand to FBLG MS (Rm 807) POC: Carol GDOE Asset tag: 90813 |
09/02/2022 12:00 pm |
Jayson Larot |
No Signature: Customer signed on acknowledgement form |
|
W39685
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) deliver 1 panel to Curriculum and Instruction (Bdlg C3) POC: Nelly Number 300-1380 GDOE Asset tag: 92416 |
09/06/2022 09:00 am |
Jayson Larot |
No Signature: Customer signed on acknowledgment form |
|
W39684
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install 2 promethean panels to PC Lujan (Rm 5 and Rm 204) GDOE Asset tags: 92420, 92421 POC: Beth Number: 300-2901 |
09/08/2022 12:00 pm |
Jayson Larot |
No Signature: Customer signed on Acknowledgment form |
|
W39683
|
Onsite |
Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install promethean mobile stand (qty: 2) to PC Lujan GDOE Asset tags: 90820, 90821 POC: Beth Number: 3002-2901 |
09/07/2022 10:30 am |
Jayson Larot |
No Signature: Customer signed acknowledgement form |
|
W39681
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Check new IT&E Fiber Internet Circuit |
08/26/2022 09:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W39679
|
Onsite |
Guam Department of Education Melanie Brennan Work Requested: (by: Melanie Brennan ) conduct Promethean end-user training at DYA (Bldg A - Directors Office) |
08/26/2022 10:00 am |
KaeAna Dee Camacho |
With Customer Signature |
|
W39678
|
Onsite |
Guam Community College Christine Sison Work Requested: (by: Christine Sison) install 1 promethean panel and mobile stand to Okkodo HS (Rm C106) let the guard know you are delivering to GCC Automotive POC: Jonathan Perez Number: 929-0925 |
08/30/2022 01:00 pm |
Jayson Larot |
No Signature: Remote Support |
|
W39677
|
Onsite |
Guam Community College Christine Sison Work Requested: (by: Christine Sison) install 1 promethean panel and mobile stand to Southern High (Rm 6103, Automotive) POS: James Tabunar |
08/30/2022 10:00 am |
Jayson Larot |
No Signature: Customer signed on printed work order. |
|
W39676
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Install UPS replacement batteries. |
08/25/2022 03:00 pm |
Jayson Larot |
With Customer Signature |
|
W39675
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Colin Jones unable to access email while traveling in Vietnam. |
08/25/2022 11:45 am |
Chu Hsieh |
No Signature: remote |
|
W39674
|
Onsite |
Guam Department of Education Camille Work Requested: (by: Camille ) troubleshoot panel - not |